UNITED STATES DISTRICT COURT MIDDLE DISTRICT OF FLORIDA ORLANDO DIVISION IM A WINNER Plaintiff, -vBANKSTER MORTGAGE, SHAM CRE

IT SER!ICES efen"ants.

Case No.

PLAINTIFF'S SECOND REQUEST FOR PRODUCTION TO DEFENDANT BANKSTER MORTGAGE P#$s#ant to R#le %& of t'e (e"e$al R#les of Civil P$o)e"#$e, Plaintiff, I* a Winne$, 'e$e+, se$ves t'e follo-in. Re/#est fo$ P$o"#)tion to efen"ant, BANKSTERMORTGAGE. 0o# a$e $e/#i$e" to 1$o"#)e t'ose "o)#*ents in ,o#$ 1ossession, )#sto",, o$ )ont$ol, -'i)' a$e $es1onsive to t'is Re/#est fo$ P$o"#)tion +, fo$-a$"in. sa*e -it'in t'i$t, 2%34 "a,s of t'e "ate of se$vi)e to I* a Winne$, 5555 Winne$s Ci$)le Roa", Winne$sville, (6 %&7&&. 0o# a$e f#$t'e$ 1la)e" on noti)e t'at t'ese $e/#ests a$e "ee*e" )ontin#in., $e/#i$in. s#11le*ental $es1onses t'e$eto in t'e event $e/#este" info$*ation )'an.es o$ ot'e$-ise +e)o*es 8no-n, if not )#$$entl, 8no-n afte$ 1$o1e$ in/#i$,, o$ ot'e$-ise +e)o*es availa+le -'i)' -o#l" $e/#i$e a*en"*ent o$ s#11le*entation of ,o#$ $es1onses in o$"e$ t'at t'e, -o#l" +e 1$o1e$ an" t$#t'f#l, +e)o*e 8no-n to ,o#. INSTRUCTIONS In ans-e$in. t'ese $e/#ests, 1lease f#$nis' all info$*ation -'i)' is availa+le to ,o#, in)l#"in., -it'o#t li*itation, all info$*ation in t'e 1ossession of ,o#$ atto$ne,s, a))o#ntants, affiliates, a#"ito$s, a.ents, e*1lo,ees, offi)e$s, "i$e)to$s, s'a$e'ol"e$s, )ont$a)to$s, o$ ot'e$ 1e$sonnel, an" not *e$el, s#)' info$*ation as is in ,o#$ 1ossession. If ,o# )annot $es1on" to an, of t'e follo-in. $e/#ests in f#ll, afte$ e9e$)isin. "#e "ili.en)e to se)#$e info$*ation to "o so, 1lease so state, an" $es1on" to t'e e9tent 1ossi+le, s1e)if,in. all $easons -', ,o# a$e #na+le o$ #n-illin. to $es1on" to t'e $e*ain"e$, statin. -'ateve$ info$*ation ,o# 'ave )on)e$nin. t'e #n1$o"#)e" info$*ation, an" -'at effo$ts ,o# *a"e to se)#$e info$*ation s#ffi)ient to allo- ,o# to $es1on" f#ll, to t'e 1a$ti)#la$ $e/#est.

Alt'o#.' one o$ *o$e of t'e follo-in. $e/#ests *a, not a11ea$ to +e a11li)a+le to o$ "i$e)te" to ,o#, 1lease $es1on" to ea)' an" eve$, one of t'e* to t'e e9tent t'at ,o# a$e a+le to 1$ovi"e an, $es1onse t'e$eto -'et'e$ s#)' $es1onse )onsists of info$*ation -it'in ,o#$ o-n 8no-le".e o$ -'at ,o# 'ave o+taine" f$o* ot'e$s. Ho-eve$, fo$ eve$, $es1onse in -'i)' ,o# in)l#"e info$*ation $e)eive" f$o* ot'e$s, 1lease 1$ovi"e t'e na*e, an, 8no-n a""$ess, an" an, 8no-n 1'one n#*+e$ of t'e 1e$son f$o* -'o* ,o# so $e)eive" s#)' info$*ation. An", in eve$, s#)' instan)e 1lease state t'at ,o# )annot ve$if, s#)' of ,o#$ o-n 1e$sonal 8no-le".e, i"entif,in. 1a$ti)#la$l, t'e info$*ation fo$ -'i)' ,o# )annot vo#)'. (#$t'e$, t'ese $e/#ests )ontain -o$"s o$ 1'$ases -'i)' $e/#i$e ,o# to $efe$ to t'e : efinitions: se)tion of t'is "o)#*ent 1$ovi"e" 'e$ein +elo-. ;nless ot'e$-ise state", ea)' $e/#est 1e$tains to t'e ti*e 1e$io" +e.innin. <an#a$, =33=, t'$o#.' t'e 1$esent "ate. T'#s, ,o#$ $es1onses s'o#l" +e f#ll, ans-e$e" as t'e, 1e$tain to info$*ation, $e)o$"in.s o$ info$*ation -it'in t'at ti*e f$a*e. (#$t'e$, ea)' $e/#est s'o#l" i"entif, t'e a11$o1$iate ti*e f$a*e, if ,o#$ $es1onse $e/#i$es sa*e.

DEFINITIONS
>. :0o#: in)l#"es BANKSTERMORTGAGE, t'e )o*1an,, entit,, instit#tion, a.en),, s#+si"ia$,2ies4, 1a$ent )o$1o$ation2s4 an"?o$ an, of its +$an)'es, "e1a$t*ents, e*1lo,ees, a.ents, )ont$a)t#al affiliates, o$ ot'e$-ise )onne)te" +, le.al $elations'i1, in t'e +$oa"est sense. :0o#: in)l#"es an, of ,o#$ siste$ )o*1anies o$ $elate" entities an" t'ei$ )onne)te" )o*1anies, -'et'e$ o$ not se1a$atel, in)o$1o$ate". =. : o)#*ent2s4: s'all *ean an" in)l#"e an, 1$inte", t,1e-$itten, 'an"-$itten o$ ot'e$-ise $e)o$"e" *atte$ of -'ateve$ )'a$a)te$, in)l#"in. s1e)ifi)all,, +#t not e9)l#sivel,, an" -it'o#t li*itin. t'e .ene$alit, of t'e fo$e.oin., lette$s, "ia$ies, "es8 an" ot'e$ )alen"a$s *e*o$an"a, tele.$a*s, 1oste$s, )a+les, $e1o$ts, )'a$ts, statisti)s, envelo1es, st#"ies, ne-s1a1e$s, ne-s $e1o$ts, +#siness $e)o$"s, +oo8 of a))o#nt2s4 o$ ot'e$ +oo8s, le".e$s, +alan)e s'eets, @o#$nals, 1e$sonal $e)o$"s, 1e$sonal notes, an, 1ie)e of 1a1e$, 1a$)'*ent, o$ ot'e$ *ate$ials si*ila$l, #se" -it' an,t'in. -$itten, t,1e" 1$inte", sta*1e", en.$ave", e*+osse", o$ i*1$esse" #1on it, a))o#ntants state*ents, a))o#ntin. $e)o$"s of an, 8in", +an8 state*ents, *in#tes of *eetin.s o$ ot'e$ *in#tes, la+els, .$a1'i)s, notes of *eetin.s o$ )onve$sations o$ ot'e$ notes, )atalo.#es, -$itten a.$ee*ents, )'e)8s, anno#n)e*ents, state*ents, $e)ei1ts, $et#$ns invoi)es, +ills, -a$$anties, a"ve$tise*ents, .#a$antees, s#**a$ies, 1a*1'lets, 1$os1e)t#ses, +#lletins, *a.aAines, 1#+li)ations, 1'oto.$a1's, -o$8-s'eets, )o*1#te$ 1$into#ts, tele9 t$ans*issions o$ $e)ei1ts, telet,1es, telefa9es, file fol"e$s o$ ot'e$ fol"e$s, ta1e $e)o$"in.s, an" an, o$i.inal o$ non-i"enti)al 2-'et'e$ "iffe$ent f$o* t'e

o$i.inal o$ $eason of an, notation *a"e on s#)' )o1ies o$ ot'e$-ise4, )a$+on, 1'otostati) o$ 1'oto.$a1' )o1ies of s#)' *ate$ials. T'e te$* :"o)#*ents: s'all also *ean an" in)l#"e eve$, ot'e$ $e)o$"in. of, o$ *eans of $e)o$"in. on an, tan.i+le fo$*, an, fo$* of info$*ation, "ata, )o**#ni)ation, o$ $e1$esentation, in)l#"in. +#t not li*ite" to, *i)$ofil*, *i)$ofi)'e, an, $e)o$"s sto$e" on an, fo$* of )o*1#te$ soft-a$e, a#"io o$ vi"eo ta1es o$ "is)s, "i.itall, $e)o$"e" "is8s o$ "is8ettes, o$ an, ot'e$ *e"i#* -'atsoeve$. (o$ ea)' :"o)#*ent: $es1onsive to an, $e/#est -it''el" f$o* 1$o"#)tion +, ,o# on t'e .$o#n" of an, 1$ivile.e, 1lease stateB 2a4 t'e nat#$e of t'e "o)#*ent 2e..., lette$, *e*o$an"#*, )ont$a)t, et).4C 2+4 t'e a#t'o$ o$ sen"e$ of t'e "o)#*entC 2)4 t'e $e)i1ient of t'e "o)#*entC 2"4 t'e "ate t'e "o)#*ent -as a#t'o$e", sent, an"?o$ $e)eive"C an" 2e4 t'e $eason s#)' "o)#*ent is alle.e"l, 1$ivile.e" %. :A#"it T$ail: *eans )o*1lete, "etaile" listin.s of ea)' an" eve$, alte$ation, "eletion, in/#i$, into, *o"ifi)ation o$ ot'e$ )'an.e to t'e )$e"it $e1o$t o$ 1$ofile as *aintaine" in $e)o$"e" fo$*, in t'e +$oa"est sense, +, :,o#.: T'e listin. s'o#l" in)l#"e t'e i"entit,, a""$ess, e*1lo,e$ an" title of t'e 1e$son2s4 ta8in. t'e a)tion, t'e i"entit,, a""$ess, e*1lo,e$ an" title of t'e 1e$son2s4 a#t'o$iAin. t'e a)tion, a "etaile" e91lanation of t'e a)tion ta8en, t'e "ate of t'e a)tion, t'e *eans #se" to effe)t s#)' a)tion, t'e lo)ation of o$i.in of t'e a)tion an" t'e $eason t'e a)tion -as ta8en. &. : ata: *eans t'e 1',si)al s,*+ols in t'e +$oa"est sense t'at $e1$esent info$*ation, $e.a$"less of -'et'e$ t'e info$*ation is o$al, -$itten, o$ ot'e$-ise $e)o$"e". 5. : ata fiel": *eans an, sin.le o$ .$o#1 of )'a$a)te$2s4, n#*+e$2s4, s,*+ol2s4, o$ ot'e$ i"entifia+le *a$82s4 *aintaine" in a 1e$*anent o$ te*1o$a$, $e)o$"in. -'i)' $e1$esent, in an, -a,, an ite* o$ )olle)tion of info$*ation. : ata fiel": in)l#"es all t,1es of "ata -'et'e$ *aintaine" in inte.e$, $eal, )'a$a)te$, o$ Boolean fo$*at. D. : ata+ase: o$ :"ata+an8: *eans an, .$o#1in. o$ )olle)tion of "ata fieI"2s4 *aintaine", in an, fo$*at o$ o$"e$, in an, 1e$*anent o$ te*1o$a$, $e)o$"e" fo$*. 7. :Co*1#te$: *eans an, an" all 1$o.$a**a+le ele)t$oni) "evi)es o$ a11a$at#ses,in)l#"in. 'a$"-a$e, soft-a$e, an" ot'e$ "ata+an8s, t'at )an sto$e, $et$ieve, a))ess, #1"ate, )o*+ine, $ea$$an.e, 1$int, $ea", 1$o)ess, o$ ot'e$-ise alte$ "ata -'et'e$ s#)' "ata *aintaine" in t'at "evi)e o$ at so*e ot'e$ lo)ation. T'e

te$* :)o*1#te$: in)l#"es an, an" all *a.neti) $e)o$"in. o$ s,ste*s, s,ste*s o1e$atin. on o$ *aintainin. "ata in "i.ital, analo., o$ ',+$i" fo$*at, o$ ot'e$ *e)'ani)al "evi)es, o$ ot'e$ "evi)es )a1a+le of *aintainin. -$itin.s o$ $e)o$"in., of an, 8in", in )on"ense" fo$*at, an" in)l#"es an, "is8, ta1e, $e)o$"in., o$ ot'e$ info$*ational so#$)e, $e.a$"less of its 1',si)al "i*ension o$ siAe. E. :I"entif,: *eans t'at ,o# s'o#l" stateB 2a4 an, an" all na*es, le.al, t$a"e o$ ass#*e"C 2+4 all a""$esses #se"C 2)4 all tele1'one an" telefa9 n#*+e$s #se"C an", if a11li)a+leB 2"4 +$an", *a8e, *an#fa)t#$e$Fs na*e, a""$ess, 1'one n#*+e$ an" t'e *an#fa)t#$e$Fs $elations'i1 to an, an" all efen"ants in t'e a+ove )a1tione" a)tionC an" 2e4 e*1lo,e$Fs na*e, a""$ess, 1'one n#*+e$ an" t'e e*1lo,e$Fs $elations'i1 to an, an" all efen"ants in t'e a+ove )a1tione" a)tion. G. :E91lain: *eans to el#)i"ate, *a8e 1lain o$ #n"e$stan"a+le, to .ive t'e $eason fo$ o$ )a#se of, an" to s'o- t'e lo.i)al "evelo1*ent o$ $elations'i1s t'e$eof. >3. : es)$i+e: *eans to $e1$esent o$ .ive an a))o#nt of in -o$"s. >>. :PlaintiffF $efe$s to I* a Winne$. >=. :Ot'e$ efen"antHsI: *ean an, efen"ants2s4 in t'e a+ove entitle" an" )a1tione" a)tion e9)e1t ,o#, @ointl, o$ se1a$atel,. >%. :P$o.$a*: *eans t'e follo-in.B 2>4 a 1lan fo$ solvin. a 1$o+le*C 2=4 to "evise a 1lan fo$ solvin. a 1$o+le*C 2%4 a )o*1#te$ $o#tine 2i.e., a set of inst$#)tions a$$an.e" in 1$o1e$ se/#en)e to )a#se a )o*1#te$ to 1e$fo$* a 1a$ti)#la$ 1$o)ess4C 2&4 to -$ite a )o*1#te$ $o#tine. >&. :Hea"e$ $e)o$": *eans a *a)'ine $ea"a+le $e)o$" at t'e +e.innin. of a file )ontainin. "ata i"entif,in. t'e file an" "ata #se" in file )ont$ol. >5. JInvesti.ative $e1o$tsK *eans a)tions ta8en +, t'e efen"ant to investi.ate t'e alle.ations )ontaine" -it'in t'e Plaintiffs )o*1laint. >D. JI"entifie$sK *eans, an, "o)#*ent, a))o#nt n#*+e$, so)ial se)#$it, n#*+e$, na*e, ni)8 na*e, )$e"it $e1o$t t'at *a8es an, $efe$en)e to t'e Plaintiffs, na*e, a""$ess o$ a""$essFs, so)ial se)#$it, n#*+e$, "ate of +i$t', fist na*e, last na*e, o$ 1la)e of e*1lo,*ent. >7. JA))o#ntK *eans, t'e a*o#nt of *one, t'e Plaintiff alle.e"l, o-es t'e efen"ant. >E. JRe1o$tin.K, *eans an, info$*ation s'a$e" +, t'e efen"ant to an, t'i$" 1a$ties in)l#"in. "e+t )olle)to$s, investo$s, o$ )$e"it $e1o$tin. a.en)ies. >G. JP$o.$a**e$K *eans, t'e 1e$son o$ )o*1an, t'at 1$o.$a*s an" *aintains t'e 1'one s,ste* #se" +, efen"ant.

=3. JP'one S,ste*K *eans, t'e fo$* of )o**#ni)ation #se" t'e +, t'e efen"ant -'en *a8in. 1'one )alls. ==. JA#to"iale$K *eans, an ele)t$oni) "evi)e t'at )an a#to*ati)all, "ial tele1'one n#*+e$s to )o**#ni)ate +et-een an, t-o 1oints in t'e tele1'one, *o+ile 1'one an" 1a.e$ net-o$8s.

REQUEST NO.1: Investi.ative $e1o$ts 1$e1a$e" o$ o+taine" -'i)' in an, -a, $efe$en)e Plaintiff, t'e
events alle.e" in t'e Co*1laint, PlaintiffFs So)ial Se)#$it, n#*+e$, PlaintiffFs i"entit, o$ an, alle.ations fo$ "efenses asse$te" in t'is a)tion.

RESPONSE: REQUEST NO.2: All -$itten o$ $e)o$"e" state*ents 1$e1a$e" o$ o+taine" -'i)' in an, -a, $efe$en)e
Plaintiff, t'e PlaintiffFs So)ial Se)#$it, n#*+e$, t'e PlaintiffFs t$#e i"entit, fo$ an, alle.ations o$ "efenses asse$te" in t'is a)tion.

RESPONSE: REQUEST NO.3: Eve$, "o)#*ent $efe$en)in. )o**#ni)ations +et-een ,o# an" an, of t'e ot'e$
efen"ants in t'is a)tion -'i)' in an, -a, $efe$en)es Plaintiff, t'e PlaintiffFs So)ial Se)#$it, n#*+e$s o$ ot'e$ i"entifie$s, o$ an, alle.ation o$ "efense asse$te" in t'is a)tion. RESPONSE: REQUEST NO.4: All "o)#*ents sent to Plaintiff +, ,o# +et-een =33D t'$# 1$esent. RESPONSE: REQUEST NO.5: All "o)#*ents sent to ,o# +, Plaintiff +et-een =33D t'$# 1$esent. REQUEST NO.6: All "o)#*ents $elatin. o$ $efe$$in. to )o**#ni)ations +et-een ,o# an" Plaintiff +et-een =33D t'$# 1$esent. RESPONSE: REQUEST NO. 7: Co*1lete -o$8 'isto$, an" f#ll na*e on R. San)'eA, O1e$ations Mana.e$, as $efe$$e" to in e9'i+it :A: s#)' as @o+ "#ties, "ail, "#ties an" $es1onsi+ilities -it'in 'is "e1a$t*ent. RESPONSE: REQUEST NO. : All "o)#*ents evi"en)in. tele1'one *essa.es, lo. +oo8s, o$ ,o#$ ot'e$ $e.#la$l,

*aintaine" $e)o$"s -'i)' )ontain info$*ation a+o#t )o**#ni)ations +et-een Ban8ste$ an" Plaintiff f$o* =33D to 1$eset in $e.a$"s to tele1'one n#*+e$ D%D-=D>-=&E&. RESPONSE: REQUEST NO. !: P'one $e)o$"s +et-een Ban8ste$ an" Plaintiff f$o* <an#a$, >, =3>3 to e)e*+e$ %>, =3>3 -it' $e.a$"s to tele1'one n#*+e$ D%D-=D>-=&E&. RESPONSE: REQUEST NO. 1": All 1oli), *an#als, 1$o)e"#$e *an#als, o$ ot'e$ "o)#*ents -'i)' a""$ess ,o#$ 1oli)ies, 1$a)ti)es, o$ 1$o)e"#$es in t'e investi.ation o$ $einvesti.ation of violations of t'e TCP A, ( CP A, an" t'e (CRA. RESPONSE: REQUEST NO. 11: All 1oli), *an#als, 1$o)e"#$e *an#als, o$ ot'e$ "o)#*ents, -'i)' a""$ess ,o#$ 1oli)ies, 1$a)ti)es, o$ 1$o)e"#$es -'en )olle)tin. 1ast "#e a))o#nts. RESPONSE: REQUEST NO. 12: All *ate$ial, in)l#"in. vi"eo an" a#"io ta1es, 1e$tainin. to t$ainin. +, o$ fo$ t'e efen"ant an" its e*1lo,ees $e.a$"in. t'e Tele1'one Co**#ni)ations P$ote)tion A)t, (ai$ e+t Colle)tion P$a)ti)es A)t, T'e National o Not Call 6ist, an"?o$ t'e (ai$ C$e"it Re1o$tin. A)t. RESPONSE: REQUEST NO. 13: All a$)'ive" $e)o$"in.s of all 1'one )alls *a"e to Plaintiffs 1'one n#*+e$s 555-5555555 an" 555-555-5555. RESPONSE: REQUEST NO. 14: All inte$nal "o)#*ents, *e*o$an"a, et)., of t'e efen"ant $e.a$"in. t'e #se of its )olle)tion noti)es an" )olle)tion effo$ts. RESPONSE: REQUEST NO. 15: T'e na*e of t'e *an#fa)t#$e$ of t'e 1'one s,ste* fo$ 1'one n#*+e$ D%D-=D>-=&E& #se" +, t'e efen"ant. RESPONSE: REQUEST NO. 16: T'e na*e of t'e 1$o.$a**e$ of t'e 1'one s,ste* fo$ 1'one n#*+e$ D%D-=D>-=&E&

#se" +, t'e efen"ant. RESPONSE: REQUEST NO. 17: T'e na*e of t'e *an#fa)t#$e$ of t'e a#to"iale$ s,ste* fo$ 1'one n#*+e$ D%D-=D>=&E& #se" +, t'e efen"ant. RESPONSE: REQUEST NO. 1 : T'e na*e of t'e 1$o.$a**e$ of t'e a#to"iale$ s,ste* fo$ 1'one n#*+e$ D%D-=D>=&E& #se" +, t'e efen"ant. RESPONSE: REQUEST NO. 1!: All "o)#*ents $elatin. to t'e *aintenan)e of 1$o)e"#$es +, t'e efen"ant a"a1te" to avoi" an, violation of t'e Tele1'one Co**#ni)ations P$ote)tion A)t. RESPONSE: REQUEST NO. 2": All "o)#*ents t'at in)l#"e t'e Plaintiffs 1'one n#*+e$ -it' t'e efen"ant na*e 2Ban8ste$s4 on t'e sa*e 1a.e. RESPONSE: R#$%#&'()**+ S),-.''#/0 111111111111111111111111111 I2- 3 4.55#6

CERTIFICATE OF SERVICE I HEREB0 CERTI(0 t'at a t$#e an" )o$$e)t )o1, of t'e fo$e.oin. -ill +e ele)t$oni)all, *aile" to all 1a$ties on t'e se$vi)e list t'is >5 t' "a, of A1$il, =3>> an" via ;.S. *ail to t'e 1a$ties liste" +elo-. Willia* P. 2:Bill:4 G$a,, III

AKERMAN SENTERFITT
Post Offi)e Bo9 =%> &=3 So#t' O$an.e Aven#e S#ite >=33 O$lan"o, (lo$i"a %=E3>

Sessions, (is'*an, Nat'an L Is$ael, 6.6.C. a,le !anHoose %%53 B#s)'-oo" Pa$8 $., S#ite >G5 Ta*1a, (6 %%D>E

R#$%#&'()**+ S),-.''#/0 111111111111111111111111111 I* a Winne$ 5555 Winne$s Ci$)le Roa", Winne$sville, (6 %&7&& Winne$sM.*ail.)o*