Live Automation

Time Item
05 Apr 2007 07:47:16 PM "DLLuses32.dll relocated in memory" was submitted by robert
movalli to the problem analysis engine.
05 Apr 2007 07:47:16 PM Phone Number set to 9783040390.
05 Apr 2007 07:47:16 PM E-mail set to robert.movalli@comcast.net.
05 Apr 2007 07:47:16 PM Serial # set to CCH5B11014463.
05 Apr 2007 07:47:16 PM OS set to Windows XP Home.
05 Apr 2007 07:47:16 PM Siebel SR # set to .
05 Apr 2007 07:47:16 PM System Type set to Desktop.
05 Apr 2007 07:47:16 PM Affected Part set to .
05 Apr 2007 07:47:16 PM Purchase Location set to Best Buy.
05 Apr 2007 07:47:16 PM System Category set to Desktops.
05 Apr 2007 07:47:16 PM Product Model set to .
05 Apr 2007 07:47:16 PM Address 1 set to .
05 Apr 2007 07:47:16 PM Address 2 set to .
05 Apr 2007 07:47:16 PM City set to .
05 Apr 2007 07:47:16 PM State set to .
05 Apr 2007 07:47:16 PM ZIP set to .
05 Apr 2007 07:47:16 PM Country set to .
05 Apr 2007 07:47:16 PM robert movalli logged in.
05 Apr 2007 07:47:20 PM Connected to the server via Web Chat
05 Apr 2007 07:47:20 PM robert movalli has been assigned to the eMachines Support
queue.
05 Apr 2007 07:47:22 PM robert movalli was added to the incident named robert movalli
by Josh_GWER5200
05 Apr 2007 07:47:22 PM Josh_GWER5200 created an incident named robert movalli.
05 Apr 2007 07:47:38 PM Josh_GWER5200 says: Thank you for contacting technical
support. My name and badge number are Josh_GWER5200.
Please hold while I review your issue.
05 Apr 2007 07:48:14 PM Josh_GWER5200 says: Hi Robert!
05 Apr 2007 07:48:37 PM Josh_GWER5200 says: According to your submission and my
data, the serial number for your Gateway system is
CCH5B11014463 with a model number of GT Series GT4010
Desktop PC. Is this correct?
05 Apr 2007 07:48:58 PM robert movalli says: yes
05 Apr 2007 07:50:10 PM Josh_GWER5200 says: Thank you for verifying your information.
I see some opportunity here to enhance your computer
experience. Let’s resolve the issue first and then discuss these
options.
05 Apr 2007 07:50:48 PM Josh_GWER5200 says: In order to better serve you in the
future, I need to take a moment to register your computer.
What is your complete home address?
05 Apr 2007 07:51:46 PM robert movalli says: 96 Newbury Street, lot 5B, Danvers, Ma
01923
05 Apr 2007 07:53:46 PM Josh_GWER5200 says: When and where did you purchase the
system?
05 Apr 2007 07:54:48 PM robert movalli says: Best Buy in Danvers, Ma...3/28/06
05 Apr 2007 07:55:23 PM Josh_GWER5200 says: Thank you for all the information, Robert.
05 Apr 2007 07:55:30 PM Josh_GWER5200 says: I will now register your system.
05 Apr 2007 07:55:32 PM Josh_GWER5200 says: Please hold on.
05 Apr 2007 07:56:03 PM Josh_GWER5200 says: Thank you for the wait.
05 Apr 2007 07:56:12 PM Josh_GWER5200 says: Your system is now registered.
05 Apr 2007 07:57:03 PM Josh_GWER5200 says: I understand that you receiving this kind
of error message on your system The system DLL user32.dll was
relocated in memory. Is this correct?
05 Apr 2007 07:57:24 PM robert movalli says: Yes
05 Apr 2007 07:57:45 PM Josh_GWER5200 says: Can you tell me exactly when this
started and describe any changes you made around that time?
05 Apr 2007 07:59:16 PM robert movalli says: The message came on this morning when I
turn the computer on. Is this a virus attack?
05 Apr 2007 08:01:00 PM Josh_GWER5200 says: No, it's not a virus attact. This issue can
occur after you install security update. Normally it is conflict
issue between another software.
05 Apr 2007 08:01:11 PM Josh_GWER5200 says: To resolve this issue, the following file is
available for download from the Microsoft Download Center.
05 Apr 2007 08:01:19 PM Josh_GWER5200 sent a link to
[http://support.microsoft.com/kb/935448/en-us]
05 Apr 2007 08:01:30 PM Josh_GWER5200 sent a link to
[http://www.microsoft.com/downloads/details.aspx?
familyid=74AD4188-3131-429C-8FCB-
F7B3B0FD3D86&displaylang=en]
05 Apr 2007 08:01:33 PM Josh_GWER5200 says: That;s it!
05 Apr 2007 08:02:32 PM robert movalli says: I have recently installed new virus software.