Study Questions - Chapter 08

2/7/13 1:34 PM

Results: Points Awarded: 14 Points Missed: 0 Not Scored: 0 Percentage: 100%

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Section: Questions
1. Verbal communication includes affective and expressive behaviors. A. B. True
Correct

False

Correct

2. Positive communication techniques include agreeing uncritically and reassuringly. A. B. True

Correct

False

Correct

3. Individual communication is more complex than group communication because it is so intensive. A. B. True
Correct

False

Correct

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Study Questions - Chapter 08

2/7/13 1:34 PM

4. Horizontally decentralized organizations are more efficient than centralized organizations. A. B. True
Correct

False

Correct

5. Feedback should be used carefully and only when absolutely necessary because it inhibits effective communication. A. B. True
Correct

False

Correct

6. To respond effectively to communication, place blame on others. A. B. True

Correct

False

Correct

7. The major part of any communication is the words that we say to others. A. B. True
Correct

False

Correct

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Study Questions - Chapter 08

2/7/13 1:34 PM

8. Effective communication is clear, direct, and straightforward. A. B.

Correct

True

False

Correct

9. Trust, respect, and empathy are the three ingredients needed to create and foster effective communication. A. B.
Correct

True

False

Correct

10. The work of successful nurses and managers depends on their ability to negotiate. A. B.
Correct

True

False

Correct

11. Human interaction issues are the general area in which leaders and managers spend most of their time. A. B.
Correct

True

False

Correct

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Study Questions - Chapter 08

2/7/13 1:34 PM

12. The basic interpersonal communication model notes that the receiver is the person who initiates the communication. A. B. True
Correct

False

Correct

13. Nurses need to be responsible for beliefs, values, meanings, goals, and relationships. A. B.
Correct

True

False

Correct

14. Write the letter of the correct response in front of each term. A. B. C. 1 2 3
Correct Negotiation Correct Bargaining Correct Persuasion

1. Give and take exchange aimed at resolving conflicts 2. The exchange of favors 3. Influencing another to modify behaviors

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