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Grey Cells

Indian Institute for Personal & Professional Development


Presents

The Business Etiquettes Boot Camp


Making Lasting Impressions!!
Conducted by Swati Panchmatia 7th December 2013 (10:00 am to 5:30 pm)

INTRODUCTION & OBJECTIVES


Success in any industry relies on relations hips, professionals build with each other. When you are well mannered, you create long lasting and winning relationships. The program objective is t o enable t he participants to understand and practice business etiquette to enhance t heir poise and confidence, thereby, helping them make an impact in any formal or professional situation.

TOPIC COVERAGE
Understanding Etiquette Networking for success (Introductions, first impressions and business card exchange) Meeting and greeting Dining Etiquette Eating out Email etiquette Telephone etiquette Dressing for success

METHODOLOGY
It will be a mix of presentation, written test, role plays, case studies and mini lectures.

TARGET AUDIENCE
Junior and Middle management level participants who wis h to polish their etiquette at the workplace to make a Lasting Impression.

PROGRAM BENEFITS/ DELIVERABLES


Business etiquette is a powerful, practical, and profitable skill you can use to succeed on the job. It is a set of rules and guidelines that makes your professional relationships more harmonious, productive, manageable and meaningful.

FACULTY PROFILE
Swati brings nearly 9 years of HR experience across training delivery, content creation, performanc e and talent management, assessment centers, HR business partnership and policies and proc esses documentation. Her experience spans across retail, IT and media industries with organizations like Shoppers Stop Ltd., Tech Mahindra, Reliance Big Broadcasting and Viacom18 Media P vt. Ltd. She has also been involved in the backend analysis of a project with Mc. Donalds to identify the behaviours that would make a successful restaurant manager. After completing her B.A. in Psychology and Anthropology from St. Xaviers College, she pursued her post graduat e diploma in Human Resources from Welingkar Institute.

YOUR INVESTMENT
For non-members of IIPPD @ Rs.2500/- + 12.36% Service Tax per participant For IIPP D members (Scheme#1) @ 10% Discount (i.e., Rs.2250/- + 12.36% Service Tax per participant) For IIPP D members with Pre-paid Coupons (Scheme#2) @ 1 coupon per participant (25% discount)

REGISTRATIONS
For registrations contact Marina Fernandes (Executive Client Coordination) through Phone or E-mail. Send Registrations on your letter head giving details like: Name, Designation & Contact Numbers of the participants. Kindly make payments (Cheque or DD, payable at Mumbai) favouring Indian Institute for P ersonal & Professional Developments.

VENUE & CONTACT DETAILS


Indian Institute for Personal & Professional Development
c

/o Grey Cells (HRD, Training & Placement Consultants) 104 & 105, Orbit Estate, Chincholi Bunder, Off Link Road, Malad (W), Mumbai - 400 064. Tel Board: 40033116/17/18 E-mail: traininginstitute@greycellsindia.com

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