The sum of all interactions a citizen has with a government agency over the duration of their relationship with that agency.
Required - Compliance
Office/Channel
Face-to-Face
Contact Center
Web
Kiosks
Mobile
Tablets
Social
Consistency
Personalized Journey
Money Grants, Loans, Subsidy, Housing Benefits VA, Social Security, Social Programs
SO WHAT!
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Unique Different
13 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Confidential Oracle Internal
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Enabling Compliance
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Recreation Professional
#,Hospitality, #DenverEvents #TravelPhotographers, #TravelProffessionals, 500px.com #Swimming , #DenverCityParks, #Scrapbooking, #SchwinnBikes, #25HourFitness, #FreeConcets
Demographics
Mom Age: 25-44 Household income $20k+ Renter Denver, Colorado
Interests
#ChildCare, #Parenting #TravelSantorini, #NationalGeographicChannel, #TopChef, #AmericanIdol #DenverBroncos, #HagenDaz, #CrimsonTide, #Law&Order #AmericasTopModel
Lifestyle
#Target, #Walmart, Care.com, #CheerCoaches, #Yelp!Denver, DateNight.com, #NationalPTA, #DSWShoes, ##Playgroups, #CartoonNetwork
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Examples
19 Copyright 2012, Oracle and/or its affiliates. All rights reserved.
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Improved service while reducing phone, email, and in-office operating costs
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