DEPARTMENT OF MANAGEMENT UNIVERSITY OF TORONTO MISSISSAUGA

MGM101H5F LEC0102 Introduction to Management Functions Course Outline - Fall 2013

Class Location & Time Instructor Office Location Office Hours Telephone E-mail Address Course Web Site Fri, 11:00 AM - 01:00 PM CC 1080 David Swanston DV2102 Friday 1pm to 2pm in IB340 None d.swanston@utoronto.ca http://portal.utoronto.ca

Course Description
This course shows how the principal management disciplines provide analytical tools for understanding organizations and their management, how the disciplines inter-relate and how they underpin the activities of organizations. Not open to students enrolled in the 3rd or 4th year of the Commerce Major or Specialist program. [24L] Exclusion: COM110H1, MGM100Y5, MGT100Y5, MGTA02Y3, MGTA03H3 (SSc) Distribution Requirement: SSc

Course Objective
This course is designed to introduce you to the role of management and the principal functions of business. It will develop your understanding of what organizations do, and how they are managed across a broad range of functions. The course also provides an introduction to the analytical tools for understanding various types and sizes of organizations and their management, and utilizes case studies and real world illustrations of these activities. Students will participate in a simulation game that will provide an opportunity practically apply many of these concepts in a business type setting.

MGM 101 is the first of two courses together with MGM 102, (which is offered in the following semester commencing in January 2014) designed to provide an introduction to the academic discipline of Management. It is a prerequisite course for entry to the Management and Commerce Programs at UTM.

Textbooks and Other Materials

These materials cover the Canadian business environment, the functional fields of business, and current challenges for management, as well as numerous real world examples & case studies. They are the source for a significant amount of MGM 101course content. Many of the questions in the course tests focus specifically on the content of the assigned materials.

We will be using a custom E-Book in this course along with an online simulation game. The E-book can be purchased directly

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online at http://create.mcgraw-hill.com/shop/, or by purchasing an access code at the bookstore front counter. Instructions for online purchase and download will be posted on the course website. You will purchase the simulation online at www.interpretive.com. You will be assigned a simulation ID that will allow you to access the simulation website. Students must acquire their own copies of these materials as soon as possible as there is a significant amount of reading that will be required over the first few weeks. Students are expected to come to class having done all assigned readings including any handouts.

1. E-Book, Management MGM101 Fall 2013, 2013 McGraw Hill, ISBN# 9781259091858

Bookstore NowPrepay ISBN# 9781259091858

Online purchase direct link:

https://create.mcgraw-hill.com/shop/#/catalog/details/?isbn=9781121956131

2. Simulation Game, BizCafe, Deighan and James, Interpretive Simulations, www.interpretive.com

Other Materials Additional readings, assignments or other materials may be distributed throughout the semester, or posted in the documents section of the course website.

Assessment and Grading Policies

Type Term Test Term Test Term Test Assignment Final Exam Description Midterm Test #1 Midterm Test #2 Midterm Test #3 Simulation ** Final Exam During Exam Period Due Date 2013-10-04 2013-10-25 2013-11-15 On-going TBA Total Weight 10% 15% 15% 20% 40% 100%

Requirements and Criteria

Midterm tests and final examination The first midterm will be 30 minutes in duration, while the second and third midterm tests will be 50 minutes in duration each, and will be held at the beginning of class on the assigned dates. Material covered during classes 1 to 3 will be covered on the first midterm test. The second midterm test will cover material from classes 4 to 6, and the third midterm test will cover material from classes 7 to 9. The two-hour final exam is cumulative and will cover material from the entire semester.

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In the midterms and exam you will be tested on the assigned readings, and the material covered in class lectures. Tests will consist of multiple choice questions, and short answer questions. Generally, multiple choice questions are derived from material in the assigned text readings, and short answer questions address material covered during the course lectures (including videos). Students MUST write the tests during the Course Section in which they are registered. Test marks will not be awarded if you write in the wrong section, without prior approval.

When you enter the classroom for each of the tests, please leave all belongings, notes, books, etc. either at the back or front of the room. Please bring with you only pencils (for Multiple Choice scantron sheet answers) and pens (for Short Answer answers). You may also wish to have backup supplies, e.g. an eraser, a second pen and pencil. Note also that calculators are not needed and are not permitted. If "white out" or pencil is used in a short-answer response, that response will not be eligible for remarking. No electronic devices may be present at your seat in any test or examination - this means no calculators, cell phones, pagers, PDAs, audio players or other such items. (This is a University Policy, and any violation may constitute an Academic Offence.)

You must show your T-Card (university student card) or government photo ID (driver's license, etc.) to one of the invigilators upon request during each test. Students who do not have their ID available during the test must present it to the Course Coordinator or the Management Secretary within six days of the test. Note that failure to do so will result in a zero grade for the test.

Details of name, student number and form letter for each test must be recorded correctly on computer answer sheets in the tests and exam in order to receive a grade. It will not be possible to make corrections after the end of the test, and unreadable or improperly filled-in computer answer sheets may receive a zero grade, or a grade penalty at the full discretion of the Course Coordinator. All test materials, including short answer booklets, multiple choice question sheets and computer Scantron answer sheets must be returned at the end of the test or exam. Failure to do so will result in a zero grade for the test.

If you must miss a test due to illness, you must follow the Management Departments' procedures for missed tests as outlined below. Students missing a midterm test must write a make-up midterm as soon as possible, and scheduled by the Course Coordinator's discretion prior to the following class. The UTM Academic Calendar provides complete details of the rules and procedures for tests and final examinations, together with appeal procedures. You should make a point of reviewing them.

Simulation Students will work in groups to create and manage a new Coffee Cafe throughout the semester. For nine consecutive operating weeks you will make decisions about the direction and operations of your company. Decisions will be electronically submitted to the simulation web site (www.interpretive.com) according to the attached course schedule. Late decisions will result in a grade of zero for the round. Teams will receive their own results immediately after submitting their decisions for the week, and will receive competitive information during the following class. Decision submission instructions and performance measurement criteria will be discussed during the first class. All team members must have registered online before the team will be able to submit decisions.

There will be a preliminary group mark determined for your simulation teams' performance. This group mark may then be

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modified for each individual group member based on the results of a confidential peer evaluation. Students will receive an individual mark (not a group mark) for the simulation which may, or may not, be the same as the group mark that is originally determined or the mark given to other group members. This will help to recognize individual contributions and to promote equal participation by group members. Students who do not contribute in a significant manner to their group, "free riders," may receive a grade for the simulation as low as zero, at the discretion of the professor.

**The simulation is an important learning tool that helps students understand the integrative nature of management concepts, and provides an opportunity to practically apply their knowledge in a "real world" situation. Students often comment that their participation in simulations is one of the highlights of their semester. If any student would prefer to not participate in the simulation, an alternative independent assignment will be offered that will include a research paper and presentation component. Details of this option will be provided during the first class. Students will be required to declare in writing if they intend on completing the alternate assignment instead of participating in the simulation no later than the second class of the semester.

Conduct of Class
The lectures extend the study of the assigned text readings and introduce applications of the models and topics; videos are also used occasionally to illustrate management in action. Each class will begin with a discussion of a current news story relating to our topics. Each class will end with a discussion of the simulation results.

This course will require students to study the assigned text material and prepare exercises and case study analysis for in-class discussion. The lectures and seminars will reinforce key concepts and expand on assigned readings. Chapter content will not be given detailed review in class. Adjustments may be made to the class schedule to accommodate guest speakers or to address current issues. Students are encouraged to ask questions and to participate in discussions.

MGM101 demands focus and hard work to master the information in the text so that you can answer the multiple-choice questions on the tests and exam. It is suggested that you immediately start reviewing and understanding the assigned text readings. The short answer questions on tests and exam typically deal with the material covered during the course lectures. So:

Attend all class sessions and ensure that you take good notes. Practice writing summaries of key points using the lecture slides, your class notes, and the text. Practice answering questions - either ones you make up yourself or from other sources. Remember that your responses should demonstrate your understanding of the various concepts, so writing in full sentences (not bullet points) is usually appropriate.

Students who do well in the course often extend their knowledge beyond the course material. So:

Read articles & listen to programs on management in newspapers, journals, books, online, and on radio and television.

Success on tests and exams requires well developed skills in clear, concise writing. So if you encounter problems in these areas:

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Use the services of the Robert Gillespie Academic Skills Centre. The staff there has extensive experience in helping students to succeed. Visit the Course Coordinator or Instructor during their office hours to discuss individual tips & strategies. Practice, practice and practice some more. Logging in to your Blackboard Course Website Like many other courses, MGM101 uses Blackboard for its course website and this will be the main channel of communication. To access the MGM101 website, or any other Blackboard-based course website, go to the UofT portal login page at http://portal.utoronto.ca and log in using your UTORid and password. Once you have logged in to the portal using your UTORid and password, look for the My Courses module, where you'll find the link to the MGM101 course website along with the link to all your other Blackboard-based courses.

Activating your UTORid and Password If you need information on how to activate your UTORid and set your password for the first time, please go to www.utorid.utoronto.ca. Under the "First Time Users" area, click on "activate your UTORid" (if you are new to the university) or "create your UTORid" (if you are a returning student), then follow the instructions. New students who use the link to "activate your UTORid" will find reference to a "Secret Activation Key". This was originally issued to you when you picked up your Tcard at the library. If you have lost your Secret Activation Key you can call 416-978-HELP or visit the Help Desk at the Information Commons on the ground floor of Robarts Library to be issued a new one. The course instructor will not be able to help you with this. 416 -978-HELP and the Help Desk at the Information Commons can also answer any other questions you may have about your UTORid and password.

Email Communication with the Course Instructor and Coordinator At times, the course Instructor or Course Coordinator may decide to send out important course information by email. To that end, all UofT students are required to have a valid UofT email address. You are responsible for ensuring that your UofT email address is set up AND properly entered in the ROSI system, and for checking that email daily. You can do that by using the following instructions:

To submit the information to activate your UTORid and password (see above), you will need to click the "Validate" button. Follow the instructions on the subsequent screens to receive your utoronto.ca address. Once you have your UofT email address, go to the ROSI system (www.rosi.utoronto.ca), log in and update the system with your new UofT email address.

You can check your UofT email account from 1. The UofT home page http://www.utoronto.ca: From the Quick Links menu on the top right, choose "my.utoronto.ca". Enter your UTORid and password, and when the Welcome page opens, click "WEBMAIL". 2. Email software installed on your computer, for example Microsoft Outlook or Mozilla Thunderbird. Visit the Help Desk at the Information Commons or call 416-978-HELP for help with the set up.

Forwarding your utoronto.ca email to a Hotmail, Gmail, Yahoo or other type of email account is not advisable. In some cases, messages from utoronto.ca addresses sent to Hotmail, Gmail or Yahoo accounts are filtered as junk mail, which means that emails from your course instructor may end up in your spam or junk mail folder.

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You are responsible for: 1. Ensuring you have a valid UofT email address that is properly entered in the ROSI system 2. Checking your UofT email account daily for new messages.

If you send a message to the Instructor, do so through Blackboard and the Course Coordinator will be the first person to review your comments/ questions. If appropriate, the message will be forwarded on to Dave Swanston for his review.

Procedures and Rules

Missed Coursework: The following steps must be completed in order to be considered for academic accommodation for any coursework, such as missed tests or late assignments: 1. You must inform your professor in writing (e-mail is acceptable) within 24 hours of a test date/assignment due date of any circumstances that prevent you from writing a test or submitting an assignment on time. 2. You must submit within 24 hours an online Petition for Academic Accommodation under: https://app.utm.utoronto.ca/SpecialRequest/ 3. Original supporting documentation (e.g. medical certificates, accident reports etc.) must be submitted within seven (7) days from the date of the missed test or assignment date. Failure to submit appropriate documentation by the deadline will result in a grade of zero on the test or assignment in question. False statements and/or documentation will be treated as academic offences and handled accordingly. In the case of illness, the required documentation is: An original UTM Medical Certificate (http://www.utm.utoronto.ca/registrar/sites/files/registrar/public/shared/pdfs/medcert_web.pdf) Medical certificates MUST include the following statement: "This student was unable to write the test [or complete the assignment] on [date(s)] for medical reasons." Documentation must show that the physician was consulted within one (1) day of the test or assignment due date. A statement merely confirming a report of illness made by the student is not acceptable (e.g. "This patient tells me that he was feeling ill on that day"). Failure to comply with this policy will result in a grade of zero for the test or assignment in question. Please Note: If you missed your test/assignment deadline for a reason connected to your registered disability, please be advised that the department will accept documentation supplied by the UTM AccessAbility Resource Centre. In cases of severe domestic affliction or other causes not related to the student's health, the required documentation is: Additional Documentation that provides evidence of the nature of the affliction. Note that holidays and pre-purchased plane tickets, family plans (unless critical, such as death of an immediate family member), your friend's wedding, lack of preparation, or too many other tests are not acceptable excuses for missing a quiz, a test, or an item of course work. Supporting documentation must be dropped off into the drop box of the Department of Management, located across the hall from the main Departmental office, KN207 The Committee will contact you after the submission of your petition to obtain any additional documentation that may be required to assess your case fully. Please note that the written explanation and documentation that you submit represent an appeal from you, requesting the opportunity to account for that portion of your grade in an alternate manner than the normal one that is described in this course

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outline. If an appeal is not received by the deadline specified above, or if the appeal is deemed unacceptable, you will receive a grade of zero for the item you missed. Once all documentation has been received, the Petition for Academic Accommodation will be reviewed by the Departmental Petition Review Committee. Students will be informed of the Committee's decision via email within two (2) weeks. Please note that students are required to submit their assignments as soon as they are able and they should NOT wait for the decision of the Committee. If the appeal is granted -- that is, your reason for missing the item is considered acceptable by the Departmental Petition Review Committee -- then, provided you have followed the alternate procedure described below, this work will receive a grade. Missed Test(s): Students MAY NOT petition to re-write a test once the test has begun. If you are feeling ill, you must leave the room before starting your test and seek medical attention immediately. As described above, you must have a physician fill out a UTM Student Medical Certificate, and submit it along with an online Petition for Academic Accommodation into the drop box of the Department of Management, located across the hall from the main Departmental office, KN 207 within one (1) week of the missed test. Make-ups (Alternate Procedure): Students who miss the midterm test due to illness and have submitted a Petition for Academic Accommodation are expected to write a make-up test which will often occur prior to receiving a decision about the petition. Students should already have been prepared for the mid-term, so a make-up test will be scheduled as soon as possible but no later than six days following the midterm. As per the instructions above, Ill students must contact the instructor and Course Coordinator in writing or via email within 24 hours so that arrangements can be made.

Re-marking: Requests to have term tests remarked will be considered if the following conditions are met: a. The term test is submitted to the Course Coordinator no later than three business days after the marked test has been returned to the student; b. The students submits a written explanation with his remark request as to why and where he is entitled to more marks; c. The instructor has no reason to believe the student has made any changes subsequent to the term test being returned.

Students should be aware of the following: Several tests are randomly photocopied before being returned, Items submitted for remarking will be remarked in their entirety and the mark awarded may increase, decrease, or remain the same. If a test is missed and the student does not provide acceptable documentation validating the explanation for absence, a grade of zero will be assigned. Late Assignment(s): Late submission of simulation decision will result in a grade of zero for the round. Late submission of simulation peer evaluation will result in a two mark reduction in simulation grade for each whole or part day. If you anticipate missing an assignment deadline due to uncontrollable circumstances, you should contact the course instructor as early as possible, but within at least 24 hours to explain the situation. As described above, you must submit a Petition for Academic Academic Accommodation, along with any additional documentation, in person to the Department of Management administrative staff, Kaneff Centre, Suite 207 within one (1) week of the missed assignment deadline. The reallocation of grades, if any, for assignment deadlines missed for legitimate reasons will be made at the discretion of the instructor.

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The Department of Management Program Office, including all staff and faculty members, cannot and will not accept late assignments for course instructors. Once an assignment deadline has passed, students must contact the course instructor to coordinate the assignment submission (if the instructor will accept a late assignment). Final Exams: Final Examinations are scheduled, administered and governed by the policies set by the Office of the Registrar. Any student that is granted a deferral by the Office of the Registrar will be required to write a deferred examination at the next exam-writing session scheduled by the Office of the Registrar. Students should note that the deferred exam may not follow the same format as the exam given in the regular writing session. Students who cannot write a final examination due to illness or other serious causes must file an online petition within 72 hours of the missed examination. Original supporting documentation must also be submitted to the Office of the Registrar within 72 hours of the missed exam. Late petitions will NOT be considered. If illness is cited as the reason for a deferred exam request, a U of T Medical Certificate must show that you were examined and diagnosed at the time of illness and on the date of the exam, or by the day after at the latest. Students must also record their absence on ROSI on the day of the missed exam or by the day after at the latest. Upon approval of a deferred exam request, a non-refundable fee of $70 is required for each examination approved. Academic Misconduct: Students should note that copying, plagiarizing, or other forms of academic misconduct will not be tolerated. Any student caught engaging in such activities will be subject to academic discipline ranging from a mark of zero on the assignment, test or examination to dismissal from the university as outlined in the academic handbook. Any student abetting or otherwise assisting in such misconduct will also be subject to academic penalties. Students agree that by taking this course all required papers may be subject to submission for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers will be included as source documents in the Turnitin.com reference database solely for the purpose of detecting plagiarism of such papers. The terms that apply to the Universitys use of the Turnitin.com service are described on the Turnitin.com web site. Standard of Conduct in this Course: Since this course is part of a degree designed to give you a broad understanding of the world of business, we aim to run the course in a way which will be consistent with the world of business - where many of you will spend your working lives. We strive to provide accurate information, quality materials and good service, consistent with our obligations to maintain the high academic standards of the Department of Management at the University of Toronto Mississauga In return we expect that you will conduct yourself in a way that prepares you for the world of work. 1. We start on time, so please do not arrive late and disrupt others. 2. Leaving class early is also disruptive to your colleagues and will not be permitted unless you have made prior arrangements with the instructor. 3. Turn off your cell phone, pager, and watch alarm. 4. Keep up to date. Make sure that you know the class schedule. Check on the course Blackboard page for updates and posted materials. 5. During the class, respect the learning opportunities of others. Don't distact others by chatting to your neighbour. Our expectation is that you will not only contribute in class to your own learning, but also that of others.

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Course Schedule
Date 2013-09-13 Topic Introduction To Management EBook Readings and Assignment Chapter 1, pg. 2 Topic

2013-09-20 Introduction To Management continued The Evolution OF Management Theory Chapter 2, pg. 26 Simulation Manual (Online)

2013-09-25 Simulation Practice Round Decision Submission 9:00pm Deadline

2013-09-27 What Is Business? Chapter 3, pg. 36

2013-10-02 Simulation Round #1 Decision Submission 9:00pm Deadline

2013-10-04

Test #1 (Classes 1 to 3) Forms Of Business Ownership

Chapter 4, pg. 60

2013-10-09

Simulation Round #2 Decision Submission 9:00pm Deadline

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2013-10-11 The Business Environment Chapter 5, pg. 90

2013-10-16

Simulation Round #3 Decision Submission 9:00pm Deadline

2013-10-18

Ethics And Corporate Social Responsibility

Chapter 6, pg. 122

2013-10-23

Simulation Round #4 Decision Submission 9:00pm Deadline

2013-10-25

Test #2 (Classes 4 to 6) Planning, Business Strategy

Chapter 7, pg. 148

2013-10-30 Simulation Round #5 Decision Submission 9:00pm Deadline

2013-11-01 Organizing Human Resource Management Chapter 8, pg. 174 Chapter 9, pg. 198

2013-11-06 Simulation Round #6 Decision Submission 9:00pm Deadline

2013-11-08 Leadership Chapter 10, pg. 234

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2013-11-13 Simulation Round #7 Decision Submission 9:00pm Deadline

2013-11-15

Test #3 (Classes 7 to 9) Financial Management

Chapter 11, pg. 256

2013-11-20 Simulation Round #8 Decision Submission 9:00pm Deadline

2013-11-22 Marketing Chapter 12, pg. 286

2013-11-27

Simulation Round #9 Decision Submission 9:00pm Deadline

2013-11-29 Operations And Supply Chain Management Chapter 13, pg. 314

TBA

Final Examination

Last Date to drop course from Academic Record and GPA is November 4, 2013.

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