PEDOMAN PELAYANAN

UNIT PENATALAKSANAAN KLAIM

RS PKU MUHAMMADIYAH SURAKARTA

Jl. Ronggowarsito No. 130
Surakarta, Jawa Tengah 57131
Telp: (0271) 714578 Fax : (0271) 719745
e-mail: info@rspkusolo.com

2013

DAFTAR ISI

HALAMAN JUDUL ........................................................................................

KATA PENGANTAR .......................................................................................

ii

DAFTAR ISI ...................................................................................................

iii

BAB I

PENDAHULUAN ..........................................................................

A. Latar Belakang......................................................................

B. Tujuan .................................................................................

C. Ruang Lingkup .....................................................................

D. Batasan operasional ............................................................

E. Landasan Hukum..................................................................

STANDAR KETENAGAAN ............................................................

A. Kualifikasi SDM.....................................................................

B. Distribusi ketenagaan ..........................................................

C. Pengaturan Jaga ..................................................................

STANDAR FASILITAS ..................................................................

A. Denah Ruang .......................................................................

B. Standar Fasilitas ..................................................................

BAB IV

TATA LAKSANA PELAYANAN .....................................................

BAB V

LOGISTIK ....................................................................................

BAB VI

KESELAMATAN PASIEN ..............................................................

10

BAB VII

KESELAMATAN KERJA ................................................................

11

BAB VIII

PENGENDALIAN MUTU ..............................................................

14

BAB IX

PENUTUP ...................................................................................

15

BAB II

BAB III