Goodd

ay!

Our

gr
oupw
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dl
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ket
or
equest

your

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ourC
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ompany
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i
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al

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esponsei
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hi
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be
kept

conf
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andw
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beu
sedo
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esear
ch.

Weh
i
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ya
ppr
eci
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our

par
t
i
c
i
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i
on.
Thank
you
and
God
bl
es
s!
______________________________________________________________________________

ActivitiesEnvironment
1.Towhatextentisyourfirminvolvedinthefollowing?
Pl
ease
ci
r
cl
e
ONE
f
r
om
EACH
r
ow

Not

at

To
a
gr
eat

al
l

ext
ent
Wast
e
r
educt
i
on
Recycl
i
ng
Ener
gy
conser
vat
i
on
Reduct
i
on
of

wat
er

cons
umpt
i
on
Reduct
i
on
of

ai
r

pol
l
ut
ant
Reduct
i
on
i
n
packagi
ng
Sust
ai
nabl
e
t
r
anspor
t
at
i
on
Ot
her
,

pl
eas
e
speci
f
y
___________________________

5
1

5
1

5
1

5
1

5
1

5
1

5
1

2. To what extent does your organisation consider environmental impact when

developingnewproducts(suchasenergyusage,recyclability,pollution)?
Not

at

al
l

A
gr
eat

ext
ent
3. To what extent does your organisation use environmentally friendly (i.e.
biodegradable/recyclable)packaging/containers?
Not

at

al
l

A
gr
eat

ext
ent
4. Please describeanyCSRactivitiescarried outbythefirmthatareorientedtoward the
ENVIRONMENT,oranycommentsonthequestionsabove.
______________________________________________________________________________
______________________________________________________________________________

ActivitiesCustomers
1. Towhatextentdoesyourcompany supplyclearandaccurateinformationandlabelling
aboutproductsandservices,includingaftersalesservice?
Not

at

al
l

A
gr
eat

ext
ent
2.Towhatextentdoesyourcompanyresolvecustomercomplaintsinatimelymanner?
Not

at

al
l

A
gr
eat

ext
ent

3.Towhatextentarequalityassurancecriteriaadheredtoinproduction?
Not

at

al
l

A
gr
eat

ext
ent
4.Towhatextentisyourorganisationcommittedtoprovidingvaluetocustomers?
Not

at

al
l

A
gr
eat

ext
ent
5. To what extent has the issue of accessibility (disabled customers for example) been
consideredinthecompany?
Not

at

al
l

A
gr
eat

ext
ent
6. Please describe any CSR activities carried out by the firm that are oriented toward
CUSTOMERS,oranycommentsonthequestionsabove.
______________________________________________________________________________
______________________________________________________________________________

ActivitiesEmployees
1. How does the wage rate of your firm relate to the average wage rate of the sector in
whichyourfirmoperates?
Much
l
ower

t
han
av
er
age

Much
hi
gher

t
han
aver
age

2. To what extent does your organisation encourage employees to develop real skills
andlongtermcareers(viaPerformanceAppraisalandTraining&Development)?
Not

at

al
l

A
gr
eat

ext
ent

3. To what extent does your organisation ensure adequate steps are taken against all
formsofdiscrimination?
Not

at

al
l

A
gr
eat

ext
ent

4.Towhatextentdoesyourorganisationconsultemployeesonimportantissues?
Not

at

al
l

A
gr
eat

ext
ent
5.Towhatextentisyourorganisationcommittedtothehealthandsafetyofemployees?
Not

at

al
l

A
gr
eat

ext
ent
6.Towhatextentdoesyourfirmensureawork/lifebalanceamongemployees?
Not

at

al
l

A
gr
eat

ext
ent
7. Please describe any CSR activities carried out by the firm that are oriented toward
EMPLOYEES,oranycommentsonthequestionsabove.
______________________________________________________________________________
______________________________________________________________________________

ActivitiesCommunity
1.Towhatextentdoesyourfirmdonatetocharity?
Not

at

al
l

A
gr
eat

ext
ent
2. To what extent are staff members involved in charity volunteer work onbehalfofthe
firm?
Not

at

al
l

A
gr
eat

ext
ent
3. To what extent is your company actively involved in a project(s) with the local
community?
Not

at

al
l

A
gr
eat

ext
ent
4. To what extent does your company have purchasing policies that favour the local
communitiesinwhichitoperates?
Not

at

al
l

A
gr
eat

ext
ent

5. To what extent does your company have recruitment policies that favour the local
communitiesinwhichitoperates?
Not

at

al
l

A
gr
eat

ext
ent
6. Please describe any CSR activities carried out by the firm that are oriented toward
COMMUNITY,oranycommentsonthequestionsabove.
______________________________________________________________________________
______________________________________________________________________________

Not
e:

Theq
uest
i
onsi
nt
hi
sq
uest
i
onnai
r
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r
ea
dapt
edf
r
om
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hes
ur
veyq
uest
i
onnai
r
eu
sedb
y
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r
ai
neSweeneyi
nhers
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udye
nt
i
t
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ed
ASt
udyo
fC
ur
r
entP
r
act
i
ceofC
or
por
at
eS
oci
al
Responsi
bi
l
i
t
y(
CSR)a
nda
nE
xami
nat
i
ono
ft
heR
el
at
i
onshi
pB
et
weenC
SRandF
i
nanci
al
Per
f
or
mance
Usi
ng
St
r
uct
ur
al

Equat
i
on
Model
l
i
ng
(
SEM)