E- COMMERCE PROJECT

Website on Music Store Music4u : Music Is Life. Website url: www.music4u.1freecart.com

Contents
Contents..............................................................................................................................2 1)Introduction.....................................................................................................................2 Vision..............................................................................................................................2 Mission...........................................................................................................................3 T !e of "roducts#ser$ices...............................................................................................3 %etails of %e!artments& S'o!s& Sta(e'olders& )m!lo ees.............................................3 S'o!s...............................................................................................................................4 Sta(e'olders....................................................................................................................4 )m!lo ees.......................................................................................................................4 Current * +uture Com!etitors:.......................................................................................4 Current ,ric(s-Mortar Wor(in....................................................................................../ C'an.es in or.ani0ation culture after web ima.e added:.............................................../ 2)Trade C cles +ollowed....................................................................................................1 3)Value C'ain wit' all t'e sta(e'olders * current internal...............................................2 4)SW3T 4nal sis...............................................................................................................5 /))commerce Softwares incor!orated in t'e web site wit' t'eir wor(in........................16 1)Web Site %esi.n wit' t'e sna!s'ots of eac' !a.e........................................................13 7)3n w'at criteria8s was t'e web desi.n decided on. )9!lanation of 'ow t'e aest'etics of t'e web desi.n is 'el!in. in .rabbin. customers.........................................................17 12)Summari0e our "ro:ect e9!erience& Comments .i$en b !eo!le ;customers& sta(e'olders).....................................................................................................................2/

1)
Vision

Introduction

T'e Vision of ma(in. t'is )-Commerce website is: "ro$idin. music lo$ers a wide $ariet of music from $aried .enres at reasonable !rices "ro$idin. .ood <ualit music. Wit' t'e 'el! of reasonable !ricin.& $eer t'e users awa from t'e use of !irated music. ,ecome an indis!ensible music destination b !ro$idin. t'e latest music at .reat !rices.

4ll in all& !ro$ide t'e user wit' a wonderful s'o!!in. e9!erience to ac'ie$e a 'i.' bounce bac( rate.

Mission
3ur mission is to& )radicatin. t'e !ractice of music !irac . T'is will be done b & !ro$idin. u! to date music at cost effecti$e !rices. 3ur team will acti$el wor( for creatin. awareness about t'e e$ils of !irac & b $isitin. !o!ular !ublic !laces and 'a$in. .rou! discussions.

Ty e of Products!ser"ices T'e t !e of !roducts our site would be dealin. in is:

Music Videos >enres ? 1) =oc( 2) "o! 3) =a! 4) 4lternati$e =oc( /) @i!-@o! 1) Soundtrac( ,lue-=a %V% VC% M"3 W4V M"4

#et$i%s of #e $rt&ents' ()o s' (t$*e)o%ders' E& %oyees

T'ere will be / de!artmentsA

4dministration ? T'is de!artment is res!onsible for codin. t'e website and (ee! on u!.radin. w'en re<uired.

Music Selection * bu in. ? T'is de!artment is res!onsible for selectin. and bu t'e music to be sold on t'e website.

Mar(etin. ? T'is de!artment is res!onsible for !ublici0in. t'e website. +inance ? T'is de!artment is res!onsible for 'andlin. t'e mone inflow and outflow and its usa.e.

3!erations ? T'is de!artment is res!onsible for mana.in. t'e $arious functions of t'e website.

()o s
4lon. wit' an online store& t'ere are / !' sical stores located in t'e followin. cities: Bdai!ur Mumbai %el'i ,an.alore @ derabad

(t$*e)o%ders
T'e music com!anies and t'e owners of t'e website

E& %oyees
4round 2/6 !eo!le wor( for t'e com!an .

Current + ,uture Co& etitors:

"lanet M iTunes )music "andora

='a!sod T'e Ci$e Music 4rc'i$e Stereo.um.com Turntablelab.com +lu9b(o..or. Mi9unit.com Insound.com

Current -ric*s-Mort$r .or*in/

4s of now t'ere are / !' sical stores in !lace. T'e are located inA Bdai!ur& Mumbai& %el'i& ,an.alore and @ derabad. 3nline orders can be !ic(ed u! from t'e !' sical stores. 4lso una$ailabilit of an (ind of music can be re!orted in t'e online store.

C)$n/es in or/$ni0$tion cu%ture $fter 1e2 i&$/e $dded:

T'e sales in our stores& bot' online and !' sicall 'a$e increased man folds. 4lso& man new customers 'a$e been encountered wit' .reat feedbac( from t'e e9istin. ones. Conclusi$el & addition of a web ima.e 'as turned out be a boon for our com!an .

3)

Tr$de Cyc%es ,o%%o1ed

T'e trade c cle followed is DInternet Commerce8. T'is (ind of trade c cle is used for one-off transactionsA customer or inter-or.ani0ational transactions. It can a!!l to Searc'& )9ecution#Settlement and#or 4fter Sales. Consumers !a at time of orderin.?businesses ma 'a$e credit arran.ements wit' t'e su!!liers.

Tr$de Cyc%e (t$/es:

1) "re-Sales In order to ma(e a !urc'ase& t'e customer must find t'e store. It is similar to a consumer c'oosin. a con$entional s'o! for !urc'asin. a .ood. @ow to reac' t'e online storeE o Bsin. t'e searc' en.ine followin. a .i$en lin( o Selectin. a !a.e& t'at 'as been ad$ertised on a website

=ecommendations from friends

Fe.otiate

3nce t'e online store is found& t'e costumer ma find t'e desired .ood and tr and ne.otiate t'e !rice if !ossible. 2) )9ecution T'ere are mainl 2 sta.es in e9ecutionA o 3rder ? T'ere will be an inde9 to ma(e t'e searc' more feasible. >oods will be re!resented b a !icture followed b a descri!tion. Virtual realit of t'e .oods ma(es t'e customer more attracted. 3rderin. of .oods ta(es !lace b selectin. t'e ima.e or t'e name of t'e !roduct or a selection bo9 o %eli$er ? T'e ordered !roduct will t'en be deli$ered to t'e customer.

Settlement 3nce a .ood is ordered& its in$oice is .enerated. T'e in$oice is !resented to t'e user w'o can ma(e t'e !a ment b A 1. Credit Cards 2. )-Cas' 3. Internet ,an(in.

4fter Sales

3nline and tele!'onic su!!ort is !ro$ided to t'e user.

4)

Figure 1: Value Chain

&usic4u

V$%ue C)$in 1it) $%% t)e st$*e)o%ders + current intern$%

4n industr $alue c'ain is a !' sical re!resentation of t'e $arious !rocesses t'at are in$ol$ed in !roducin. .oods ;and ser$ices)& startin. wit' raw materials and endin. wit' t'e deli$ered !roduct ;also (nown as t'e su!!l c'ain). T'e u stre$& !rocess in$ol$es all t'e raw materials enterin. t'e s stem. T'e intern$% !rocess in$ol$es t'e internal !rocessin. of t'e s stem. T'e do1nstre$& e9!lains t'e out!ut of t'e !rocess and t'e flow of t'e out!ut to t'e customer. Wit' t'e use of e-commerce t'e orderin. and su!!l in. !rocess as well as t'e s'i!ment !rocess in t'e internal !rocess of t'e su!!l c'ain .ets automated. T'e Content "ro$iders t'e u!stream !rocesses are t'e $arious artists& !ublis'ers w'o !erform and .et t'eir son.s recorded.

T'e Ser$ice "ro$iders in t'e internal !rocess for Music4u com!rises of music com!anies w'o record music and son.s and con$ert t'em to standard file formats e.: m!3&m!4 etc. t'ese com!anies record t'e son.s on cd8s and su!!l it to t'e music store. %ownstream !rocess consists of t'e music stores w'o sell t'e cd8s online.

4)

(.OT 5n$%ysis
(TRE67T8( .E596E((E(
Fo direct interaction between customer and seller& so lac(s t'e 'uman e9!ertise and touc'. Increase maintenance cost. Fumber of !otential internet s'o!!ers still relati$el small& 'ence a small consumer base co$ered. Some mac'ine error ma occur durin. transactions

3nline store o!en 24G7 "roducts can be downloaded immediatel or deli$ered $er mar(et $alue. fast at rates lower t'an t'e

4d$ertisin. !roduct more cost effecti$e as com!ared to t'e con$entional s stem.

Cow staff cost. Trained customer care e9ecuti$es a$ailable for assistance bot' online and on tele!'one.

>ood in$entor mana.ement s stem. +inancial transaction $ia electronic funds transfer is $er fast and can be done from an !art of t'e world.

"' sical

stores

alread

in

!lace&

so

e9!erience on our side.

OPPORT:6ITIE(
)$er da numbers of internet users are increasin. at a ra!id rate. Ma(e a$ailable a wider selection of !roducts. "ro$idin. lin(s to ot'er ser$ices. 3nline forum to !ost !roblems.

T8RE5T(
Com!etitions from ri$als. %is'onest !eo!le w'o ma tr to 'ac( t'e website or alternati$el do !'is'in.. Cose out on !' sical interactions. Inabilit to carr lar.e number of items wit' lower !rices.

;) Eco&&erce (oft1$res incor or$ted in t)e 1e2 site 1it) t)eir 1or*in/
T'e s'o!!in. cart used is- 1freecart.com 1,reeC$rt.co& is $ 1<<= 52so%ute%y ,REE s)o in/ c$rt store . T'ere are no .immic(s& no

'idden fees& and no transaction fees. T'e costs of o!eratin. our free s'o!!in. cart software is su!!orted b ad$ertisin. from our s!onsors and t'e onl time ou !a an t'in. is w'en ou order or subscribe to an of our additional s'o!!in. cart or 'ostin. ser$ices. It !ro$ides t'e followin. features: Co& %ete 8osted Eco&&erce (oft1$re ,or ,REE> It !ro$ides t'e com!anies wit' com!lete software solution to run t'eir e,usiness& for +ree. T'e com!an is its own web store administrator& no !rior s'o!!in. cart !ro.rammin. (nowled.e is necessar .

,ree (tore 8ostin/ ? 6o Mont)%y 8ostin/ ,ees> W' !a mont'l s'o!!in. cart 'ostin. fees& or e$en auction feesE T'e

s'o!!in. cart solution is ad s!onsored so com!anies ne$er !a a sin.le cent for 'ostin. t'eir free ecommerce store.

,ree ()o

in/ C$rt .e2(tore Contro% P$ne%

@el!s mana.e t'e entire store8s s'o!!in. cart o!eration ri.'t at our fin.erti!s. 1+reeCart.com8s control !anel !ro$ides s'o!!in. cart store owners full control o$er t'eir ecommerce business& from desi.n to !ricin..

On%ine ()o

in/ C$rt (oft1$re Pro&otion$% Too%s

Wit' 1+reeCart.com& one also .ains access to ecommerce tools and ser$ices to 'el! !romote free ecommerce s'o!!in. cart businessH Create a >oo.le ,ase data feed and .et items listed for +ree on >oo.le "roducts ;formall +roo.le.com).1+reeCart can create and u!load Windows Ci$e "roduct +eeds for offers to be easil searc'able on Ci$e "roduct Searc'& absolutel free. >oo.le

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Sitema!s and Ia'oo =SS2 feeds are also .enerated automaticall b t'e free s'o!!in. cart software.

P$yP$% Re$dy ()o

in/ C$rt C)ec*out ;re<uires a "a "al

4cce!t "a "al !a ments on t'e web store immediatel

account). 4utomaticall recei$es t'e "a "al I"F ;instant "a ment Fotification). Sim!l enter t'e "a "al email address t'at ou want t'e "a "al !a ment sent to in t'e webstore admin section and our read to acce!t "a "al !a ments and start sellin. wit' t'e "a "al s'o!!in. cart.

1+reeCart.com 'as been desi.ned and de$elo!ed to !ro$ide its clients wit' t'e best set of tools and !ro.rams t'at will assist in ma(in. eac' storefront a success.

-uy It 6o1 2uttons 4dd custom ,u It Fow buttons to e9ternal websites. Sim!l co! t'e

.enerated 'tml from our item mana.ement !a.e and !aste it into our e9ternal websiteJs code so ou .et full control of 'ow and w'ere our items a!!ear w'ile still 'a$in. t'e benefit of usin. t'e free 'osted s'o!!in. cart solution.

,ree ()o

in/ C$rt 8ostin/ (o%ution

1+reeCart.com8s free 'osted solution allows storefront owners to mana.e an ecommerce $enture wit'out t'e added costs. )liminatin. mont'l in$entor & ad$ertisin. or retain for 'i.'er !rofit le$els. 'ostin. fees enables owners to sa$e on cas' out!ut and re-in$est into ot'er areas suc' as

P$yP$% ()o

in/ C$rt

Wit' "a "al I"F )commerce Inte.ration& 1+reeCart.com 'as create a $aluable "a !al s'o!!in. cart solution t'at !ro$ides a .reater ran.e of !a ment met'ods& w'ic' results in a wider ran.e of !otential consumer base for store owners.

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Re$c) More Custo&ers 1+reeCart.com also seamlessl inte.rates wit' >oo.le "roducts ;formall

+roo.le.com)& w'ic' !ro$ides store owners wit' access to a 'i.' $olume mar(et!lace& to s'owcase t'eir store.

Re$%-Ti&e 5n$%ysis 1+reeCart.com includes se$eral re!ortin. features& includin. inte.ration wit' >oo.le 4nal tics. T'is feature enables store owners to anal 0e traffic re!orts directl from >oo.le. In addition& 1+reeCart.com also !ro$ides its clients wit' a free @itsCin( 4ccount& allowin. store owners wit' an e$en .reater tool for traffic and site anal sis.

(ecured ()o

in/ En"iron&ent

1+reeCart.com utili0es Secured Soc(et Ca er ;SSC) tec'nolo. . T'is !ro$ides !otential s'o!!ers wit' t'e !eace of mind t'at t'e are s'o!!in. in a secured en$ironment.

P$id u /r$de $c*$/es: 1+reeCart !ro$ides +irst Ste!& Merc'ant& and Master "lans u!.rades. T'e u!.rade !ac(a.es include !owerful features and ad$anced customi0ation o!tions to mana.e a 1+reeCart store. T'e added ca!abilit of t'ese !ac(a.es allows t'ose wit' a sim!le (nowled.e of @TMC to create custom& !rofessional !a.es.

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@)

.e2 (ite #esi/n 1it) t)e sn$ s)ots of e$c) $/e

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1/

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A) On 1)$t criteri$Bs 1$s t)e 1e2 desi/n decided on. EC %$n$tion of )o1 t)e $est)etics of t)e 1e2 desi/n is )e% in/ in /r$22in/ custo&ers
T'e web desi.n was decided based on t'e followin. criteria8s: S!eed * ,andwidt' Sensiti$it T'e !a.e s'ould be less in si0e so t'at is consumes less bandwidt' and t'e reaction time increases. Fa$i.ation * Cin(s T'e web !a.es are eas to na$i.ate wit'in t'e website. %irect lin(s are $isible for ease of use so t'at t'e user is not confused w'ere to clic( and w'at to clic(. Ce.alit T'ere are no le.alit issues in$ol$ed considerin. t'e site as t'e music is sold to t'e customers at normal !rices >ra!'ic %esi.n T'e website does not in$ol$e too muc' of com!le9 desi.n. It uses a sim!le interface w'ic' is eas to interact wit' t'e users ,old use of colors and ima.es so t'at t'e first loo( ma(es it im!ressi$e Bser +riendliness o o o )as to use Sim!le interface desi.n 4n one and e$er one 'a$in. t'e sli.'test idea of internet can use t'e website to en:o music. 4li.nment * Ca out o Sim!le and standard la out used wit' use of sim!le and understandable fonts

Tec'nolo.

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)ffecti$e use of tec'nolo.ies li(e @TMC& :a$ascri!t w'ic' are eas understand in case of maintenance of t'e website.

to

Customer Ser$ice * Client =es!ect o In case of an situation w'ere t'e client faces !roblems in downloadin. t'e music or wit' t'e !a ment .atewa & t'e client can contact an time and t'e !roblems would be tried to sol$e as soon as !ossible.

+ocus o T'e online music store strictl focuses on deli$er of .ood <ualit music to its customers at reasonable !rices.

4d$anced Com!onents o Bses e-commerce as its ma:or com!onent for online sale of music.

3$erall Site )ffecti$eness o T'e website is desi.ned to attain all its desired .oals w'ic' is to sell its customers .ood <ualit music at reasonable rates and offer new ser$ices.

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D)

9ey fe$tures $dded to t)e "$%ue c)$in + 1e2 site' for st$yin/ in

2usiness
Btili0e tec'nolo. to en'ance and su!!ort t'e effecti$eness of our staff in t'e fulfillment of our mission and $ision. =eco.ni0e t'at our em!lo ees are our most $alued and critical resource. "ro$ide res!onsible stewards'i! of financial resources. Commit to all members of t'e Music Store an unwa$erin. dedication in ac'ie$in. a common $ision. Maintain .ross mar.in on new released music w'ic' !ositi$el im!acts our customers t'rou.' our effecti$e business e9ecution.

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E)

Le/$% docu&ents to 2e considered to secure $/$inst $ny future

%$1suits + ensurin/ custo&erBs trust.

Pri"$cy Po%icy:
4 !ri$ac !olic is a le.al document t'at discloses some or all of t'e wa s a !art .at'ers& uses& discloses and mana.es a customerJs data. T'e e9act contents of a !ri$ac !olic will de!end u!on t'e a!!licable law and ma need to address t'e re<uirements of multi!le countries or :urisdictions. W'ile t'ere is no uni$ersal .uidance for t'e content of s!ecific !ri$ac !olicies& a number of or.ani0ations !ro$ide e9am!le forms or online wi0ards. To !rotect user !ri$ac & re.ardin. Internet !ri$ac !olic for +ederal >o$ernment Web sites is bein. followed. In doin. so& we stri$e to ma(e users aware of t'e (inds of information we collect from t'em& e9!lainin. w' we collect t'at information& 'ow we use it& and w'et'er it will be s'ared wit' ot'ers.

Infor&$tion co%%ected
T'e !ersonal data about ou w'ic' t'is Website ma collect includes: information collected w'en ou re.ister or u!date an online !rofile& w'ic' ma include

!ersonal data suc' as our name and contact detailsA information collected w'en ou submit our resume or a!!lication to us for consideration of em!lo mentA t'e content of electronic forms ou submit $ia t'is Website& re<uestin. us to !ro$ide ser$ices or information& or ta(e actionsA information in!ut or submitted to online facilities suc' as searc' tools and calculatorsA !ersonalisation !references ou select as ou use t'e WebsiteA information submitted if ou !artici!ate in an online sur$e or com!etitionA and an messa.es or comments ou submit to us $ia t'is Website& w'ic' ma include !ersonal data suc' as name& email address and tele!'one number. Iou ma browse some information-onl areas of t'is Website wit'out !ro$idin. an !ersonal dataA 'owe$er we ma not be able to !ro$ide t'e full ran.e of ser$ices t'rou.' t'is Website if we are not !ro$ided wit' t'e information outlined abo$e.

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In common wit' man commercial websites we ma also collect a..re.ated information w'ic' tells us about $isitors to t'is Website but not t'e identit of t'ose $isitors. +or e9am!le& we ma collect information about t'e date& time and duration of $isits and w'ic' !a.es of t'is Website are most commonl accessed. T'is information is used b us to 'el! to administer and im!ro$e t'e Website.

Coo*ies
Ci(e man ma:or websites& t'e Website ma use Kcoo(iesL w'ic' store some information on com!uters accessin. t'e Website. Coo(ies ma be used b us for a $ariet of !ur!oses. +or e9am!le& we ma use coo(ies to reco.nise a com!uter w'ic' 'as !re$iousl $isited t'is Website and customise t'e Website accordin. to !re$ious !references and site be'a$iour. Coo(ies ma also be used to mana.e securit and store information about t'e t !e of browser bein. used. Wit' most Internet browsers& users can erase coo(ies from t'eir com!uter8s 'ard dri$e& bloc( all coo(ies& or recei$e a warnin. before a coo(ie is stored. @owe$er& some !arts of t'is Website ma not function full for users t'at disallow coo(ies.

:se $nd disc%osure of infor&$tion

In addition to !ro$idin. our !roducts and ser$ices to ou& we ma use or disclose !ersonal data t'at we collect about ou for !ur!oses includin. t'e followin.: w'ere ou 'a$e re<uested it or in accordance wit' !ri$ac laws& to !ro$ide ou wit'

information relatin. to t'e Cend Cease >rou! or !romotional details about !roducts and ser$ices t'at ma be of interest to ouA w'ere ou 'a$e !ro$ided our resume& to consider ou for !articular :obs t'at ma arise in t'e Cend Cease >rou!A !ur!oses related to t'e Cend Cease >rou!Js researc' ;includin. mar(et researc')& !lannin.& !roduct and ser$ice de$elo!ment& securit and testin.A !ur!oses connected wit' t'e o!eration& administration& de$elo!ment or en'ancement of t'is WebsiteA w'ere Cend Cease sus!ects t'at fraud or unlawful acti$it 'as been& is bein. or ma be en.a.ed inA and w'ere a t'ird !art ac<uires or wis'es to ac<uire& or ma(es in<uiries in relation to ac<uirin.& an interest in t'e Cend Cease >rou!.

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We ma s'are !ersonal data wit'in t'e Cend Cease >rou! and wit' t'ird !arties. T'e t !es of t'ird !arties to w'om we ma disclose t'at !ersonal data includes our ser$ice !ro$iders w'o assist us in !ro$idin. t'is Website and our !roducts and ser$ices suc' as or.anisations w'o !ro$ide arc'i$al& auditin.& !rofessional ad$isor & debt collection& ban(in.& mar(etin.& ad$ertisin.& mail'ouse& deli$er & recruitment& call centre& tec'nolo. & researc'& utilit securit ser$ices. Website data ;includin. !ersonal data) is stored on ser$ers located in 4ustralia& Bnited States& Bnited Min.dom& and Continental )uro!e and o!erated b t'e Cend Cease >rou! or its ser$ice !ro$iders. We use and disclose a..re.ated non-!ersonall identif in. information collected t'rou.' t'e Website as !art of our !rocess of constantl im!ro$in. t'e website. and

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1<)

,e$tures of t)e P$y&ent 7$te1$y $%on/ 1it) eC %$n$tion of t)e

Certific$tion 5ut)ority $tt$c)ed for $ut)entic$tion' ty es of $y&ents $%%o1ed in your site

"a "al is an e-commerce business allowin. !a ments and mone transfers to be made t'rou.' t'e Internet. 3nline mone transfers ser$e as electronic alternati$es to traditional !a!er met'ods suc' as c'ec(s and mone orders. 4 "a "al account can be funded wit' an electronic debit from a ban( account or b a credit card. T'e reci!ient of a "a "al transfer can eit'er re<uest a c'ec( from "a "al& establis' t'eir own "a "al de!osit account or re<uest a transfer to t'eir ban( account. "a "al !erforms !a ment !rocessin. for online $endors& auction sites& and ot'er commercial users& for w'ic' it c'ar.es a fee. It ma also c'ar.e a fee for recei$in. mone & !ro!ortional to t'e amount recei$ed. T'e fees de!end on t'e currenc used& t'e !a ment o!tion used& t'e countr of t'e sender& t'e countr of t'e reci!ient& t'e amount sent and t'e reci!ientJs account t !e

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(ecurity ro"isions

We use a number of mec'anisms to !rotect t'e securit and inte.rit of !ersonal data. Bnfortunatel & no data transmission o$er t'e Internet can be .uaranteed as com!letel secure. So w'ile we stri$e to !rotect suc' information& we cannot ensure or warrant t'e securit of an information transmitted to us and indi$iduals do so at t'eir own ris(. 3nce an !ersonal data comes into our !ossession& we will ta(e reasonable ste!s to !rotect t'at information from misuse and loss and from unaut'ori0ed access& modification or disclosure.

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13) (u&&$ri0e your ProFect eC erience' Co&&ents /i"en 2y eo %e Gcusto&ers' st$*e)o%ders)

T'us we 'a$e understood t'at )- Commerce is one of t'e most im!ortant facets of t'e Internet to 'a$e emer.ed in t'e recent times. Wit' t'e 'el! of ecommerce bu in. and sellin. of .oods and ser$ices and transfer of funds t'rou.' di.ital communications 'as become muc' easier. )commerce 'as allowed us to carr out businesses wit'out t'e barriers of time or distance. 3ne can lo. on to t'e Internet at an !oint of time& be it da or ni.'t and !urc'ase or sell an t'in. one desires at a sin.le clic( of t'e mouse. )commerce is ideal for nic'e !roducts. Customers for suc' !roducts are usuall few. ,ut in t'e $ast mar(et !lace i.e. t'e Internet& e$en nic'e !roducts could .enerate $iable $olumes. T'e da -to-da !ressures of t'e mar(et!lace 'a$e !la ed t'eir !art in reducin. t'e o!!ortunities for com!anies to in$est in im!ro$in. t'eir com!etiti$e !osition. 4 mature mar(et& increased com!etitions 'a$e all reduced t'e amount of mone a$ailable to in$est. If t'e sellin. !rice cannot be increased and t'e manufactured cost cannot be decreased t'en t'e difference can be in t'e wa t'e business is carried out. )commerce 'as !ro$ided t'e solution b decimatin. t'e costs& w'ic' are incurred.

Custo&erHs EC erience
+rom t'e bu er8s !ers!ecti$e also ecommerce offers a lot of ad$anta.es. Sortin. out time is reduced. ,u er can ma(e better decisions. Cess time is s!ent in resol$in. in$oice and order discre!ancies. Increased o!!ortunities for bu in. alternati$e !roducts

(t$*e)o%derHs EC erience
T'e strate.ic benefit of ma(in. a business Decommerce enabled8& is t'at it 'el!s reduce t'e deli$er time& labor cost and t'e cost incurred in t'e followin. areas %ocument !re!aration becomes sim!ler )rror detection and correction

2/

=econciliation of $ision and mission 3$ertime b em!lo ees is minimi0ed )-commerce reduces su!er$ision e9!enses

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