Vol I Tech Proposal - Covenant

March 11, 2011
Vol I: Technical Proposal: Copy 1 of 5
RFP Number: HSHQE3-11-R-00001
U.S. Dept of Homeland Security Federal Protective Service
Protective Security Officer Services for the Philadelphia Metro Area
This proposal includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this offeror as a result of or in conjunction with the submission of this data, the Government shall have the right to duplicate use or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Governments right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained in all of the following sheets.
RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal
Table of Contents
1 RELEVANT PAST PERFORMANCE ................................................................................. 1
1.1 1.2
1.2.1 1.2.2 1.2.3
Overview of Covenant Capabilities.......................................................................................... 1 Covenant Past Project Information (non-page counted) ........................................................ 4
DOE Strategic Petroleum Reserve Armed Security Guard Services .....................................................4 U.S. Department of Transportation Armed Guard Services ..................................................................8 U.S. Department of Labor Armed Guard Services Contract ................................................................ 12
MANAGEMENT APPROACH ........................................................................................... 16

2.1 2.2 2.3
2.3.1 2.3.2
Understanding of Requirements ............................................................................................ 16 Identification and Mitigation of Operational Risks ............................................................. 17 Quality Assurance ................................................................................................................... 19
Supervision of Protective Security Officers (PSO) .............................................................................. 19 Quality Control .................................................................................................................................... 21
2.4
2.4.1 2.4.2
Transition ................................................................................................................................. 22
Delivery/Documentation of Contract Required Transition Training ................................................... 22 Transition Timeline.............................................................................................................................. 23
2.5
2.5.1 2.5.2 2.5.3 2.5.4 2.5.5
Staffing Plan ............................................................................................................................. 25

Project Organization ............................................................................................................................ 25 PSO Qualifications .............................................................................................................................. 27 Training Approach ............................................................................................................................... 28 PSO Staffing ........................................................................................................................................ 29 PSO Relief Plan ................................................................................................................................... 29
2.6
2.6.1 2.6.2 2.6.3 2.6.4
Continuity of Operations ........................................................................................................ 30

Continuity of Operations Readiness .................................................................................................... 30 Identifying and Tracking Emergencies and Pandemics ....................................................................... 30 Strategies for Realignment and Augmentation of Resources ............................................................... 31 Communications with Workforce and Government ............................................................................ 32
SOCIO ECONOMIC FACTOR........................................................................................... 33

3.1 3.2 Extent of Participation of Small Disadvantaged Business Concerns .................................. 33 Participation in the DHS Mentor Protg Program ............................................................. 33
Enclosure 1 DHS-Approved Mentor-Protg Agreement Letter. 33 Enclosure 2 - Completed HSAR 3052-209-76 Disclosure . 34
Source Selection Information See FAR 2.101 and 3.104

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
List of Figures
Figure 1 Relevancy of Covenant Corporate Experience Figure 2 Task Management Framework Figure 3 FPS Security Requirements Figure 4 Covenant Risk Mitigation Process Figure 5 Expected Employee Standards of Conduct Figure 6 Continuous PSO Training Figure 7 Proven Supervisory Controls Figure 8 Efficient Scheduling Tools Figure 9 Managing Performance Issues Figure 10 Covenant Stoplight Reporting System Figure 11 Quality Control Approach Figure 12 Approach to Provide Contract Required Transition Training Figure 13 90-Day Transition Schedule Summary Figure 14 Direct Productive Labor Hours (DPLHs) Figure 15 FPS Project Organization Figure 16 Covenant uses a Well-Defined PSO Qualifications Process Figure 17 PSO Training Program Figure 18 Managing TAS/ESS Staffing Requirements Figure 19 Approach to Provide PSO Reliefs Figure 20 Approach to Ensure Continuity of Operations Figure 21 Communications Approach 2 15 16 17 18 18 19 19 19 20 20 22 22 24 25 26 27 28 28 29 31

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1 RELEVANT PAST PERFORMANCE

1.1 Overview of Covenant Capabilities
Security is our business. Headquartered in Philadelphia, PA, Covenant Security Services, Ltd., formerly Covenant Homeland Security Solutions, Ltd. (Covenant) is a 100% American-owned and operated corporation. Covenant is the 8th largest security company and 6th largest American-owned security agency. With its affiliates Covenant has performed almost $1 billion of Federal security contracts with annual revenues exceeding $190 million and currently employs over 3,000 security professionals. Covenant currently provides all of the protective security Statement of Work (Figure 1). We have been protecting U.S. government interests since 1992 for the Departments of Energy, Transportation, Labor, Homeland Security and Defense (Army, Air Force and Marines), Internal Revenue Service, Federal Law Enforcement Training Center, National Drug Intelligence Center, and three different U.S. Presidential Libraries and have never lost a government contract for cause. This experience includes transitioning and operating multi-site security services contracts for U.S. government agencies and commercial customers throughout the U.S. including over 50 locations in the Philadelphia Metro-area. Covenant currently holds a Top Secret facility clearance (CAGE code 0X9S0) and is licensed in the State of Pennsylvania. We have the necessary supervisory and company support infrastructure currently in place from our headquarters office in Philadelphia, PA to provide ongoing support to all FPS contracted facilities on a daily basis. Some examples of relevant past project experience include: officer services as identified in the FPS
Covenant Facts
100% American Owned Company 8 Largest U.S. Security Company Local headquarters in Philadelphia Over 18 years of federal government protective security officer contract experience Provide over 3 million hours of annual armed guard services Received DHS Safety Act Certification World-Class safety record with zero lost-time injuries in two years Successfully transitioned and operate large multi-site government security contracts Proven Mentor-Protg program relationships with several SDBs
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DOE Strategic Petroleum Reserve Contract As the subcontractor, Covenant provided 100% of the Protective Force Services for the Prime, DynMcDermott Petroleum Operations Company. Performed duties similar in scope to the FPS statement of work at five government sites in two states. Contract value: $79.8 million. Annual Hours: 423,000. U.S. Department of Transportation Contract Provide protective security services for DOT, FAA and U.S. Coast Guard HQ Buildings, including logistical support and supervision; management by prime contractor. Contract value: $46.6 million. Annual Hours: 217,000. U.S. Air Force Security Augmentation Provided protective security services for 11 USAF bases in eight states including all supervision, equipage, training and program management. Hired, trained and fielded 397 SOs in 35 days. Contract value: $117.9 million. Annual Hours: 746,360.

DHS Transportation Security Administration Screening Partnership Contract Provide commercial screening services at three U.S. airport locations (SFO, TUP, FSD) including hiring and training over 1,200 personnel within six weeks of contract award. Contract value: $120 million. Annual Hours: 2.2M.
Figure 1: Relevancy of Covenant Corporate Experience.

Covenant Philadelphia Metro Area Contracts (4) Covenant Government Contracts (GSA, USAF, DOT, TSA, DOL, DOE,) Covenant Commercial National Contracts (6)
HSHQE3-11-R-00001 Protective Security Officer Services Attachment 1 Statement of Work Requirements Covenant Past Performance Experience
2 Contract Transition (Phase-in, Phase-out) 3 Plans (Transition, QCP, COOP) 4 Authority/Jurisdiction, Permits, Licenses 5 Qualification of Personnel (SF-78, Suitability) 6. Training (Schedules, PSO, Supervisor, Weapons, Govt-Provided, Recurrent Training) 7 Documents, Certification, Filing System 8 Waivers and Deferments 9 Required Services Security Officer Post Assignment Record Typical SOW Duties Access Control, Visitor Processing, Screening Patrol and Response Posts Control Center Operations Traffic Control Receipt, Use and Safeguarding of Keys Security and Safety Systems Federal Property Rules and Regulations Physical Security, Law and Order Hazardous Conditions, Response to Injuries Additional Duties, Reports, Records, Testimony Civil Disturbances, Emergencies, PSO Responses Post Arrival/Departure, Use of DHS Form 139 10 Conduct of Contractor Personnel 11 Key Personnel (CM, Supervisor, Instructor) 12 Operations (Work Schedules, Compliance, Prod Hours, Reserve Force, ESS) 13 Government Provided Property (Use, Accountability, Safeguarding, PIV cards) 14 Contractor Provided Property (Vehicles,

Uniforms, Firearms, LTL Weapons, PPE) 15 QC, QA, Performance Evals 16 Deliverables (All)

1.2
Covenant Past Project Information (non-page counted)
The past project forms provided in the following pages detail and demonstrate the relevant experience that we bring to every requirement of the FPS Protective Security Officer Services Contract.
1.2.1
DOE Strategic Petroleum Reserve Armed Security Guard Services
Attachment #4 Past Project Form Covenant Reference #1

1. Name of Contractor
Covenant Security Services, Ltd.

1a. Solicitation Number (i.e. the solicitation your firm is responding to)
HSHQE3-11-R-00001
2. Complete Name of Government Agency, Commercial Firm, or other Organization for Which Effort was Performed
DOE Strategic Petroleum Reserve DynMcDermott Petroleum Operations

3. Complete Address of Entity Named in #2 Above
Strategic Petroleum Reserve DynMcDermott Petroleum Operations 850 S. Clearview Parkway New Orleans, LA 70123
4. Contract Number or Other Reference
Subcontract No. 4500023009

5. Date of Project Award 6. Total Project Price (to include all options)
July 20, 2005

7. Period of Performance (to include all options)
Total Contract Price; $79,761,180

8. Clearance Required (If yes, specify level)
October 1, 2005 September 30, 2010
Yes. Approved DD-254 Facility Clearance. Q and L clearance for all SPOs, supervisors, managers and favorable NACs for all administrative personnel.
9b. Armed or Unarmed Protective Security Officers
9a. Number of Productive PSO Hours Per Annum
423,190 PSOs and Supervisors

10. Total Number of Posts Manned
100% Armed PSOs

11. Total Number of Facilities Manned
88
12a. Technical Point of Contact (name, title, address, telephone no., and email address)
Five facilities with over 86 buildings

12b. Contracting or Purchasing Point of Contact (name, title, address, telephone no., and email address)
Todd Demaris, Protection Program & Physical Security Manager DynMcDermott Petroleum Operations 850 S. Clearview Parkway New Orleans, LA 70123 Ph: (504) 734-4360 Todd.Demaris@spr.doe.gov
George Freeman, Contract Manager DynMcDermott Petroleum Operations 850 S. Clearview Parkway New Orleans, LA 70123 Ph: (504) 734-4135 George.Freeman@spr.doe.gov
13. Geographic Location of Work (Country, State or Province, County, City)
This contract included providing security PSO services at five government sites spread across two states (Texas, Louisiana) guarding the nations Strategic Petroleum Reserve of over 700 million barrels of oil. Work locations included Bayou Choctaw, LA, West Hackberry, LA; Elmwood, LA; Big Hill, TX; and Bryan Mound, TX. Several posts are located in remote areas, at least one of which requires PSOs transport by boat.


14. Description of Contract Work.
SCOPE: Protective Force Services Contract at the DOE Strategic Petroleum Reserve for the Prime Contractor, DynMcDermott Petroleum Operations Co. MAGNITUDE: Covenant managed a large uniformed security force of 179 personnel providing over 423,000 annual hours of armed security police officer (SPO) services at five government sites spread at least 120 miles from each other across two states (Texas, Louisiana) guarding the nations Strategic Petroleum Reserve of over 700 million barrels of oil. Several posts are located in remote areas, at least one of which requires security officers transport by boat. SPOs are cleared to Q and L government security clearance levels. Services included providing DOE-certified armed SPOs to protect U.S. Government property, personnel, and assets of national security interest. Covenant also provided all labor, supervision, management, scheduling, contractor training, equipment, weapons, uniforms, vehicles, reserve force, and relief PSOs necessary to support the contract. Productive Hours Per Year: 423,190 Number of PSO Personnel: 179 Total Contract Value: $79,761,180 COMPLEXITY: Typical Duties/Responsibilities: Covenant SPOs performed all of the security PSO services activities outlined in the FPS Statement of Work including 1) access control, screening, and visitor processing, 2) patrol and response posts, 3) control center operations, 4) traffic control, 5) key control, 6) security and safety systems, 7) federal property rules and regulations, 8) physical security, law and order, 9) hazardous conditions, 10) response to injury or illness, 10) additional assigned duties, 11) records, reports, and testimony, 12) civil disturbances, 13) emergencies, and 14) primary security response at assigned posts. A facility clearance is required for this contract in accordance with the approved DD-254 which also requires active Q and L security clearances for all uniformed SPOs, supervisors, and managers. Covenant also provides all required contract deliverables and interfaced daily with the CO and COTRs. This contract requires the protection of personnel, visitors, classified and unclassified documents, Govt. property and facilities. SPOs conduct property searches and inspections of facilities, personnel and vehicles. Emergency response includes providing basic first aid, CPR, and early stage fire fighting as well as oil spills and defense against possible terrorist activities, destruction of facilities, and attempted theft or sabotage of SPR property/resources. Each site maintains two SPOs who are trained in advanced crisis negotiations. Armed PSO Qualification Requirements: SPOs assigned to the Strategic Petroleum Reserve project must successfully complete the following qualification requirements: - Pre-employment wants and warrants investigations - National Crime Information Center (NCIC) check - OPM Form 85P background investigation - Q or L Security Clearance required - DD Form 2760 Lautenberg Amendment certification - Initial and random drug screening - Medical exam/physical fitness certification - Annual physical fitness tests - MMPI psychological exam screening - Favorable suitability determination
SPO Certification and Credentials
Armed PSO Training Requirements: Armed PSOs receive over 320 hours of initial security training in accordance with DOE M 470.4-3A Contractor Protective Force training requirements: - DOE firearms qualification training course. PSOs receive 40 hours of weapons familiarization, weapons handling, weapons safety, and weapons qualification training on assigned weapons including the 9mm pistol and M-16 rifle. - Basic Security Police Officer Training. Security officers receive 280 hours of contractorprovided basic SPO training on topics including use of force, legal authority, search and seizure, rules of evidence, crime prevention, civil disturbances, crowd control, anti-terrorism, interior/exterior patrol methods, security equipment operation, communications, CPR/first aid certification, safety, entry control duties, commercial vehicle inspection duties, weaponless selfdefense and intermediate force, security and emergency response, and site-specific post duties. - Annual/refresher training. SPOs also receive 56 hours of annual refresher training to include semi-annual weapons qualification and 40 hours of basic security police officer recertification training. - Supervisor training. Supervisors receive 16 hours of leadership/supervisory skills training. Number and Geographical Dispersion of Services Sites: Five government sites spread at least 120 miles from each other across two states (Texas, Louisiana) guarding the nations Strat egic Petroleum Reserve of over 700 million barrels of oil. Several posts are located in remote areas, at least one of which requires PSO transport by boat. Quality of Service: Covenant seamlessly transitioned all five geographically-dispersed SPR sites without incident which included hiring, training, equipping, qualifying, and certifying over 200 armed security police officers under the harshest of conditions during Hurricanes Katrina and Rita in 2005. Covenant successfully provided over 2 million hours of armed SPO services at the Strategic Petroleum Reserve without incident and met all posting requirements and additional short and long-term additional posting requests to meet numerous contingency and emergency situations caused by four hurricanes and terrorist threats. Covenant also implemented a quality management system and QC plan to ensure that high-quality services were continuously provided. Covenant successfully provided all required contract deliverables and interfaced daily with the CO, COTR and site DM representative. Covenant tracked and inventoried both contractor-issued and government furnished equipment at each site and submitted timely monthly invoices with all required backup documentation which were promptly approved by DM with only minor adjustments. Covenant successfully partnered with site CORs to reallocate security guard resources and security posts to meet changing force protection and threat level requirements. Covenant also successfully negotiated two different collective bargaining agreements without incident and established solid working relationships with both local and national SFPFA union officials. DMs evaluating official wrote, (Covenant has) absolutely excelled when it counted the most for real world emergencies, i.e., Hurricanes Katrina, Rita, Gustav and Ike. CHSS performance during these disasters was simply outstanding and unequivocally demonstrated their ability to get the job done when lives were at stake. We believe, and their performance during force on force exercises and outside evaluations of (Covenants) response to security anomalies strongly indicate, that if the SPR is attacked (Covenant) is ready. April 1, 2008-September 30, 2008 Strategic Petroleum Reserve Performance Evaluation
The DM CEO wrote, way to express my sincere appreciation for the outstanding level of support Covenant provide in response to Hurricanes Gustav and IkeI would like to also recognize the very positive contributions that your new Training Manager and Canine Manager have made since they arrived on the project. Covenant has once again demonstrated that when it counts the most, during real world emergencies, you rise to the occasion. Robert E. McGough, CEO, DynMcDermott Petroleum Operations Company, December, 2008 Customer Issues: Hiring a qualified trainer was an initial concern for this contract due to the exodus of qualified local candidates and the reluctance of other qualified candidates because of the major hurricanes that hit the area at the inception of the contract. CSS made the decision to offer the Training Manager a salary far in excess of the bid price and the normal price for a like position in the area. With that decision, a qualified candidate was hired and accepted by the client.
15. Did this contract require the submission of a subcontracting plan? If so, describe the efforts being made to meet the subcontracting goals contained within the approved plan to include the name(s) of subcontractor(s) used, if any, and a description of the extent of work performed by the subcontractor.
Yes. Covenant successfully achieved our SB, WOSB, VOSB and SDVOSB subcontracting goals for this contract even though customer procurement rules limited SB subcontracting opportunities to indirect labor subcontracting. Covenant implemented a SB subcontracting outreach program to aggressively pursue additional SDB and HUBZSB opportunities (minority trade associations, workshops, qualified SB vendor database) hired a corporate small business outreach specialist, and entered into a DHS-approved mentor-protg agreement with an 8(a) Small Disadvantaged Business enterprise.

1.2.2
U.S. Department of Transportation Armed Guard Services


1a. Solicitation Number
HSHQE3-11-R-00001
OnPoint Consulting, Inc. at the U.S. Department of Transportation Headquarters

OnPoint Consulting, Inc. 1515 North Courthouse Road, Suite 310 Arlington, VA 22201
Subcontract #1139-DOT/OST-001
July 30, 2003


October 1, 2003 December 31, 2010

No. Favorable NAC suitability determination required for all security officers/supervisors.
200,000 PSO 17,000 Supervisor

100% Armed PSOs

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Raj Nair, Vice President OnPoint Consulting, Inc. 1515 N. Courthouse Road, Suite 310 Arlington, VA 22201 Ph: (703) 841-5500 Ext 138 Raj.Nair@onpointcorp.com
David Hefter, PMP, Vice President OnPoint Consulting, Inc. 1515 N. Courthouse Road, Suite 310 Arlington, VA 22201 Ph: (703) 841-5500 Ext 143 David.Hefter@onpointcorp.com
Department of Transportation Headquarters, Washington, DC; FAA, Orville Wright Federal Building, Washington, DC; FAA, Wilbur Wright Federal Building. 10B, Washington, DC; U.S. Coast Guard Headquarters, Washington, DC.
SCOPE: Armed Guard Services Contract at the U.S. Department of Transportation for the Prime Contractor, OnPoint Consulting, Inc. MAGNITUDE: Covenant is a 48% security subcontractor pursuant to a mentoring teaming arrangement with OnPoint Consulting Corp. for protection of DOTs headquarters and FAA installations in Washington, DC, including management, supervision, scheduling, equipage, training, safety and quality control. This was OnPoints first, and is still its only Government contract for Protective Force services. In support of the Prime Contractor, Covenant took a leadership role in such areas as retention of incumbent employee determination and new recruitment, eligibility/suitability screening, and contract
deliverables such as transition, training, QA, safety and drug-free workplace plans. Covenant continues to participate in the logistical and managerial elements of the project through its provision of the Deputy Project Manager, 8-10% of the Supervisor positions Covenant has provided approximately 48% of the productive hours (about 200,000 annual armed Officer hours and about 17,000 annual supervisor hours), throughout the life of the contract. The Contract management/supervisory staff schedule work to cover all posts and backfill for required guard mounts, daily lunch and break relief, training, medical and drug testing, sick leaves, holidays and vacations. The team must provide an on-call response force of fully qualified, trained and equipped Officer personnel in reserve, consisting of 16 additional Officers within 4 hours and a total of 24 additional Officers within 8 hours of notification. Most posts are 24/7/365. This is a 24/7/365 Armed Officer Protective Force contract. The DOT Headquarters facility is visited by many domestic and foreign dignitaries, frequently impacting scheduling and requiring careful coordination with law enforcement agencies such as the US Secret Service and US Marshals Service. The contract presents a Scope of Work, and requires key personnel and officer qualifications and training, performance tasks and scheduling challenges equivalent to those required by the FPS Philadelphia metroarea contract mission. Productive Hours Per Year: 217,000 Number of PSO Personnel: 90 Total Contract Value: $46,688,703 COMPLEXITY: Typical Duties/Responsibilities: Covenant security officers currently perform all of the security PSO services activities outlined in the FPS Statement of Work including 1) access control, screening, and visitor processing, 2) patrol and response posts, 3) control center operations, 4) traffic control, 5) key control, 6) security and safety systems, 7) federal property rules and regulations, 8) physical security, law and order, 9) hazardous conditions, 10) response to injury or illness, 10) additional assigned duties, 11) records, reports, and testimony, 12) civil disturbances, 13) emergencies, and 14) primary security response at assigned posts. Officers control access using intrusion surveillance, positive identification and screening techniques, and conduct searches using visual surveillance and manual tactile techniques, x-ray devices and hand-held magnetometers. Officers dispense directions and information and perform additional duties such as monitoring unnecessary lights, checking and securing safes, security containers, windows, gates and doors and other access vulnerabilities. Officers also investigate incidents and prepare, provide and maintain required verbal and written reports. Armed PSO Qualification Requirements: This contract follows all FPS protective security officer qualification requirements. Officers assigned to this government project must successfully complete the following qualification requirements: - Washington, DC and State of Maryland security licenses/weapons permits - Pre-employment wants and warrants investigations - National Crime Information Center (NCIC) check - OPM Form 85P background investigation - DD Form 2760 Lautenberg Amendment certification - Initial and random drug screening
Medical/physical exam (SF 78 certification) Annual physical fitness tests MMPI psychological exam screening Favorable NAC suitability determination DOE-issued 171k Arms Authority FBI Security Addendum Certification FPS A-9 certification
Armed PSO Training Requirements: This contract follows FPS training and certification requirements and require Officers assigned to this government project to successfully complete the following DOTapproved training program requirements: - State guard training and weapons qualification. Officers must complete required Washington, DC and Maryland State security guard license training requirements including weapons training and qualification performed by a certified third-party instructor. - FPS weapons qualification course training. Officers receive 40 hours of additional weapons qualification training using the assigned firearms. - FPS A-1 Basic Training. Officers receive 72 hours of contractor-provided training based on the Security Guard Information Manual (SGIM) and covers training topics including orientation, use of force, legal authority, search and seizure, rules of evidence, crime prevention, civil disturbances, crowd control, anti-terrorism, patrol methods, security equipment operation, communications, CPR/first aid certification, access control, emergency response, and post duties. - Government- Provided Training. 16 hours - Supervisor Training. 16 hours. DOT-approved supervisor curriculum and written exam. - Annual/refresher training. 40-hours of annual refresher training including firearms proficiency qualification, first aid and CPR recertification, and FPS A-1 training refresher training. The teams DOT-approved Training Program is compliant with the Contract Guard Information Manual, the Contract Guard Supervisors Manual and FPS Training Subjects and required hours. All training and firearms training must be administered by FPS-certified instructors. The team must certify the Officers proficiency in each training subject area. Officers receive 72-hours of basic training, 8 hours of job orientation, 4 hours of on-the-job training, and 40 hours of annual refresher training. Officers receive 40 hours of firearms proficiency training and 8 hours annual firearms refresher training. FPS A-l certification is required. First aid certification is required every 3 years and CPR certification is required annually. Written examinations are required for all training. Supervisors must meet Officer training requirements and additional DOT-approved supervisor curriculum and written examination. Number and Geographical Dispersion of Services Sites: located throughout the metro Washington, DC area. Four government headquarters facilities
Quality of Service: Transition and contract performance have been successful and on time, staffing is being maintained at 100%. The team has fulfilled all scheduling and Special Additional Services/Temporary Additional Services requirements. Covenant has successfully provided over 1.2 million hours of armed security officer services for this contract without incident and has met all posting requirements and additional short and long-term additional posting requests to meet numerous emergency and special situations post 911 security program upgrades and numerous domestic and foreign dignitary visits. Covenant also implemented a DOTapproved quality assurance system (QAP) and QC plan to ensure that high-quality services are continuously provided.
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The DOT HQ Protective Force has received numerous accolades; however Covenant defers their use to the Prime Contractor, OnPoint. OnPoint has consistently ranked Covenants team support as Outstanding in written performance evaluations. For example: In June of 2008, OnPoint rated Covenant the maximum; 20 out of 20 performance points, giving us the maximum rating of 5 points in each in the following categories: Technical Quality of Service Timeliness of Performance Price/Cost Control Business Relations In January of 2009, OnPoint rated Covenant the Maximum 60 out of 60 performance points, giving us the maximum rating of 10 points in each of the following categories: Problem Resolution Timely, Complete, Accurate Reporting Timely, Complete, Accurate Submittal of Adjustment Pricing Commitment of Resources Provision of Qualified, Screened, Experienced Personnel Overall Performance
Customer Issues: Covenant has not encountered any significant customer issues requiring corrective action with regard to performance of this contract.
No.

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1.2.3
U.S. Department of Labor Armed Guard Services Contract


1a. Solicitation Number
HSHQE3-11-R-00001
Watkins Security Agency of D.C. for U.S. Dept of Labor Headquarters

Watkins Security Agency of D.C. 5325 East Capitol St., SE, 2nd Floor Washington, DC 20019
Subcontract #2009-CSS-09-701
January 7, 2009

March 7, 2009 September 30, 2013

No. Favorable suitability determinations (NAC) for all security officers/supervisors.

103,778 Armed Security Officer & Supervisors

100% Armed Guards 72 FT and PT

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1 headquarters facility and other leased buildings

Richard A. Hamilton, Sr. President/CEO Watkins Security Agency of DC, Inc. 5325 East Capitol St., SE, 2nd Floor Washington, DC 20019 Ph: (202) 581-2871 Ext 14 rhamilton@thewatkinsgroup.com
Hayden Moore, President/CEO The Watkins Group 2901 Druid Park Drive, Suite A-106 Baltimore, MD 21215 Ph: (410) 523-5080 Ext 108
hmoore@thewatkinsgroup.com
Frances Perkins Dept of Labor Headquarters Building, Washington, DC and EBSA Leased Space, C Street, Washington, DC.
SCOPE: Security Armed Guard Services at the U.S. Department of Labor Headquarters for the Prime Contractor, Watkins Security Agency of D.C., Inc. MAGNITUDE: Covenant is a 49% security subcontractor pursuant to a mentoring teaming arrangement with Watkins Security Agency in the performance of fixed post and TAS hours as requested for the protection of DOLs headquarters and lease facilities in Washington, DC providing mission support to subsidiary locales throughout the National Capitol Region. This support includes providing management, supervision, scheduling, equipage, training, safety and quality control as requested by the Prime Contractor. In support of the Prime Contractor, Covenant took a leadership role in such areas as retention of incumbent employee determination and new recruitment, eligibility/suitability screening, and contract
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deliverables such as transition, training, QA, safety and drug-free workplace plans. Covenant provides approximately 49% of the productive hours (currently about 111,500 annual armed Officer hours) using 72 armed Officers and Supervisors. The site contract management/supervisory staff schedule work to cover all posts and backfill for required guard mounts, daily lunch and break relief, training, medical and drug testing, sick leaves, holidays and vacations. The team must also provide an on-call reserve force of fully qualified, trained and equipped Officer personnel. Most posts are staffed on a 24/7/365 basis. The DOL Headquarters facility is visited by many domestic and foreign dignitaries, frequently impacting scheduling and requiring careful coordination with law enforcement agencies such as the US Secret Service and US Marshals Service. The contract presents a Scope of Work, and requires key personnel and officer qualifications and training, performance tasks and scheduling challenges equivalent to those required by the FPS Philadelphia metro-area contract mission. Productive Hours Per Year: 103,778 Number of PSO Personnel: 72 Total Contract Value: $19,341,479 COMPLEXITY: Typical Duties/Responsibilities: Covenant security officers currently perform all of the security PSO services activities outlined in the FPS Statement of Work including 1) access control, screening, and visitor processing, 2) patrol and response posts, 3) control center operations, 4) traffic control, 5) key control, 6) security and safety systems, 7) federal property rules and regulations, 8) physical security, law and order, 9) hazardous conditions, 10) response to injury or illness, 10) additional assigned duties, 11) records, reports, and testimony, 12) civil disturbances, 13) emergencies, and 14) primary security response at assigned posts. Officers control access using intrusion surveillance, positive identification and screening techniques, and conduct searches using visual surveillance and manual tactile techniques, x-ray devices and hand-held magnetometers. Officers dispense directions and information and perform additional duties such as monitoring unnecessary lights, checking and securing safes, security containers, windows, gates and doors and other access vulnerabilities. Officers also investigate incidents and prepare, provide and maintain required verbal and written reports. Armed PSO Qualification Requirements: This contract follows FPS protective security officer qualification requirements. Officers assigned to this government project must successfully complete the following qualification requirements: - Washington, DC security license/weapons permit - Pre-employment wants and warrants investigations - National Crime Information Center (NCIC) check - OPM Form 85P background investigation - DD Form 2760 Lautenberg Amendment certification - Initial and random drug screening - Medical/physical exam (SF 78 certification) - Annual physical fitness testing - Favorable NAC suitability determination - FPS A-1 certification
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Armed PSO Training Requirements: This contract follows FPS training and certification requirements and require Officers assigned to this government project to successfully complete the following DO Lapproved training program requirements: - State guard training and weapons qualification. Officers must complete required Washington, DC security guard license training requirements including weapons training and qualification performed by a certified third-party instructor. - FPS weapons qualification course training. Officers receive additional weapons qualification training using the assigned firearms. - FPS A-1 Basic Training. Officers receive contractor-provided training based on the Security Guard Information Manual (SGIM) and covers training topics including orientation, use of force, legal authority, search and seizure, rules of evidence, crime prevention, civil disturbances, crowd control, anti-terrorism, patrol methods, security equipment operation, communications, CPR/first aid certification, access control, emergency response, and post duties. - Government-provided training. As required for facility orientation, GFE operation. - Supervisor training. DOL-approved supervisor curriculum. - Annual/refresher training. Refresher proficiency training including firearms re-qualification, first aid and CPR recertification, and FPS A-1 training refresher training. The teams DOL-approved Training Program is compliant with the Contract Guard Information Manual, the Contract Guard Supervisors Manual and FPS Training Subjects and required hours. All training must be administered by FPS-certified instructors. The team must certify the Officers proficiency in each training area. FPS A-l certification is required. Written exams are also required for all training. Number and Geographical Dispersion of Services Sites: One government headquarters facility and other EBSA leased facilities located throughout the metro Washington, DC area. Quality of Service: Transition and contract performance has been successful and on time. Staffing is being maintained at 100% and the team has fulfilled all scheduling and Special Additional Services/Temporary Additional Services requirements. Covenant has successfully provided over 167,000 hours of armed security officer services for this contract without incident and has met all posting requirements and additional short and long-term additional posting requests to meet numerous emergency and special situations including domestic and foreign dignitary visits. The Quality Assurance Program (QAP) was developed during transition and is subject to approval of DOL Security Operations. The DOL HQ Protective force has received numerous accolades. For example: I just wanted to take a moment to tell you, the members of the Security Center staff, the guard force and its officials, just how proud I was of each of your contributions yesterday. During the time that Ive been here at the Department I dont recall a more important event that involved our dealing with more people over a short period of time in this building. There was every opportunity for something to go wrong during this event which included a significant change at the very last minute. Your flexibility, attentiveness, and the professional manner in which you carried out your responsibilities was clearly evident to those we serve. We have received nothing but compliments regarding the manner in which our plan was executed. Again, thank you very much, from the bottom of my heart, for a job very well done. J. Thomas Holman II, DOL Director, Security Center to security Proforce, January 19, 2010, on occasion of visit by First Lady Michelle OBama

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To Major Gray, Captain Simmons and the men and women of the DOL Guard Force: I could not be prouder of the effort you put forth during the recently concluded G-20 Labor Ministers Summit. Never before has this department attempted to host an international event of such magnitude. Your team work, flexibility and professionalism were the subject of many compliments I received from the highest levels of this department. Your contribution to this historic event was clearly evident and deeply appreciated by me. Thank you very much for your exceptional achievement. J. Thomas Holman II, DOL Director, Security Center to Thomas Gray, contractors Proforce Project Manager, April 26, 2010, on the occasion of G-20 international Labor Ministers Summit held at DOL HQ. Watkins has consistently ranked Covenants team support as Outstanding in written performance evaluations. Most recently: In July of 2009, Watkins rated Covenant the highest possible ranking, Outstanding in its performance evaluation; In January, 2010 Watkins rated Covenant the highest possible ranking, Outstanding in its performance evaluation; In October of 2010, Watkins rated Covenant the highest possible ranking, Outstanding in its performance evaluation;
Covenant has done an outstanding job in providing highly qualified staffing for every post of duty. (Its) employees are superior in their grooming, uniform neatness and equipment provided. Covenant has demonstrated the highest level of professionalism in meeting and fulfilling every obligation to assure that the workforce is superior in every aspect. It has provided the highest level of supervision, so as to ensure the most effective performance by the productive security guards and has implemented outstanding managerial and operational tools to insure the best quality control possible for the project. Hayden Moore, President/CEO, The Watkins Group, January, 2010 Customer Issues: The small business Prime contractor encountered early payroll issues pertaining to an obsolete CBA and a newer Collective Bargaining Agreement that required but did not provide for a pension trust; and a misunderstanding of the Service Contract Act. Corrective actions taken were immediate payment to employees as directed by the Department of Labor Wage & Hour Division; establishment of direct mentoring connections between Watkins administrative and contract management functions and Covenants; daily telephone contact among the principals overseeing each function; and regular, formal conferences among representatives of all departments of each company.
No.

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2 MANAGEMENT APPROACH
Our management approach is based on leadership, customer focus, innovation, and the integration of safety management principles into every aspect of our operation. We will field a qualified, well-trained, and motivated workforce that maintains a high-level of operational readiness at all times to support routine, TAS and emergency post requirements using the management framework outlined in Figure 2. Figure 2: Task Management Framework Features
Run security operations like a business to improve PSO resource availability, better manage costs, and standardize performance Cybershift Scheduling and Timekeeping system Focus on the troops to improve PSO performance and morale Ongoing PSO performance testing/security exercise program Effective supervisory controls to assure operational readiness Well-defined PSO work processes, SOPs, and checklists Cross-training PSOs at sites to maintain critical skill mix Aggressive PSO employee retention program Effective labor relations stability with SPFPA Local #444 Use of site force multiplier processes and strategies Standardized security uniforms/equipment use and accountability Performance-based FPS A-1certified PSO training programs Covenant web-based portal for FPS contract
Benefits
Assures that PSO resources are managed efficiently Reduced PSO turnover results in improved employee morale and PSO availability Effective scheduling and supervisory controls ensures PSO availability at all times with no open posts Standardized PSO work processes reduce errors Highly motivated PSO workforce improves performance Effective COTR interface Effective mission accomplishment
We have formalized our security operations, work procedures, training programs, and project management systems into well-documented processes that standardize Protective Security Officer (PSO) performance. Employee conduct and conformance with job duty requirements is continuously assessed through a series of checks and balances which include Guard mount, ongoing supervisory site post checks, on-post performance testing, quality checks and performance assessments. This produces consistently high quality service to our customers. We ensure that each PSO is fit for duty, has the right equipment, is aware of current mission and duty requirements, and is motivated through hands-on supervision. Everything we do is well-documented and measurable to reduce contract performance risk. Our PSO recruitment and hiring program ensures that the right person is hired and controls employee turnover. Our formalized operational risk management system allows us to identify and mitigate potential safety and operational risks for every PSO work activity. Our PSO individual reliability program certification ensures that employees are qualified and fit-for-duty. Our performance-based PSO training program is well-documented and allows us to certify officers against a set of well-defined task qualifications for every required job duty and post order requirement. We integrate training into daily operations because of its critical role in maintaining superior security force performance. We have also standardized our project administration processes (i.e. work schedules, billing, contract administration, uniform/equipment issuance, PSO hiring, qualification records, contract deliverables) which have allowed us to minimize contract problems at similar-sized multi-site government contracts.
2.1
Understanding of Requirements
The specific, relevant experience of Covenant in the FPS contract security force work environment eliminates learning curves and performance risk. We have a solid understanding of the Attachment 1 SOW and force protection requirements through decades of participation in FPS contracts (e.g. FPS Eastern Region) and federal agency security contracts that follow FPS standards (e.g. DOT, DOL).
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NATIONAL LEVEL GUIDANCE USC Title 50 Section 797 Title 41 CFR Part 101-203. PL 110-356 Internal Security Act of 1950 Section 21 DEPARTMENT OF HOMELAND SECURITY DHS Act of 2002 Homeland Security Presidential Directives DHS Directives FEDERAL PROTECTIVE SERVICE FPS A-1 Program FPS A-9 Guard Certification Security Guard Information Manual Attachment 1 SOW Requirements Occupant Emergency Plans FPS COOP, Orders, SOPs Contract Deliverables CO/COTR Directives
SECURITY FORCE Permits/Licenses Officer Duty Book Post Orders Special Orders
Title 50, United States Code, Section 797, and Section 21 of the Internal Security Act of 1950 provide the overall authority and requirement for federal agencies including FPS to take necessary and lawful measures to protect site personnel, property, and assets. This authority is further defined in Title 41 CFR Parts 101203, and is implemented through the DHS Act of 2002, the FPS Guard Contracting Reform Act of 2008 (PL 110-356) and various DHS regulations and instructions. Security operations program requirements are further defined as part of the FPS A-9 Standard, FPS Security Guard Information Manual, FPS operating orders and SOPs, including authority and use of force criteria for contract security forces. Attachment 1 - SOW further prescribes contractor security requirements including PSO training requirements in accordance with the FPS A-1 standard.
Covenant will implement all program and performance requirements for each work Contract Site Supervisor Figure 3: FPS Security Requirements location using FPS provided written instructions including post orders (security guard post assignment record), the officers duty book, and occupant emergency plans. Our security force will receive initial and ongoing security training tied to the Security Guard Information Manual in accordance with FPS A-9 standard requirements. Our qualifications tracking database supports FPS RAMP reporting and will ensure that PSOs achieve and maintain required qualifications and certifications for all assigned tasks. We will implement formal in-service training and performance testing at each site to ensure that our PSOs maintain task proficiencies. Frequent supervisory facility post checks using mobile shift supervisors ensure fitness for duty and operational readiness. Our formal quality control program will provide additional assurance that Attachment 1 SOW requirements are met and that any deficiencies are promptly identified, managed, corrected, and tracked to closure.
SECURITY OPERATIONS
2.2
Identification and Mitigation of Operational Risks
Identifying and mitigating risk is a critical part of managing the FPS protective security officer services contract due to the high-risk activities performed by the armed security force and the people and government assets they protect. For this contract, we will evaluate risk in three primary areas security operations, personnel safety, and contractor non-performance. Within each of these areas, we identify specific risks, the potential impacts of each, and implement strategies to manage the risks (Figure 4). These mitigation strategies are incorporated into our basic management processes. The effectiveness of our risk management program was also validated by DHS as evidenced by Covenant receiving DHS Safety Act Certification.
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Figure 4: Covenant Risk Mitigation Process

Risk Area Security Operations Risk Inability to protect critical FPS facility assets Failure to protect government property and personnel PSO Safety High-risk armed PSO post requirements Potential Impact(s) Critical facility targets at-risk Possible contingency event Need for contingency force Theft/Destruction of Govt assets Damage/Theft of GFP/GFE Unauthorized access to sites Crime or injury to personnel Lost weapons Accidental discharges Lost time injuries Potential fatalities Accidental discharges Potential fatalities Lead contamination Hearing loss Customer complaints Improperly manned posts Increased FPS oversight PA-ACT 235 license issues Excessive overtime use Poor employee morale/turnover Failure to staff posts/TAS work Increased safety incidents Increased performance errors Mitigation Strategies Increase force protection multiplier Formalize all security operations On-duty performance testing New security technology SGIM/Duty Book/Post Orders Ongoing supervisor site/post checks On-duty performance testing WAM accountability system Formal weapons issuance process Increased firearms/ tactical training SGIM/Post Orders on weapons-use Well-documented range safety plan Increase instructor/student ratio Remedial weapons training Protection Equipment/Ventilation Clear employee conduct standards SGIM/ post orders/PSO checklists Frequent supervisor site/post checks Regular corporate mgt post visits Quality control inspections Cybershift Scheduling/Timekeeping Overtime management controls Active mgt. of paid-time-off use SO cross-training at each FPS site Use of floating part-time PSOs Active FPS certified reserve force Employee retention tools Formal Quality Control Plan QC inspection/surveillance program Corrective action tracking/closeout QC reporting system Employee recognition program Employee climate surveys Employee concerns program Prompt resolution of grievances Monthly labor meetings with union Projectize phase-in activities Use of FPS-approved phase-in plan Resource-loaded phase-in schedule Coordinate w/incumbent employer Prompt hiring of incumbent PSOs Regular phase-in progress meetings Ongoing interface with union reps
Live-fire weapons range activities
Contractor NonPerformance
Inadequate/inferior security force supervision
Limited contractor readiness and availability of PSOs
Inadequate quality control of daily operations Inadequate communications with employees/SPFPA
Improperly staffed posts SOW non-compliance issues Increased Government oversight Increased nonperformance risk Increased costs to Government Poor employee morale
Unrealistic transition schedules
Disruption of existing operations Disgruntled workforce Continuity of operations issues Contract performance issues

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2.3
Quality Assurance
2.3.1
Supervision of Protective Security Officers (PSO)
The proposed ratio of supervisors to productive PSOs for this contract is 1:15 excluding Lead PSOs and includes around-the-clock supervision using both roving and stationary supervisors assigned exclusively to this contract. The physical location and geographic responsibility of our proposed supervisors include: one 24-hour and two daytime (M-F) mobile supervisor positions responsible for Zone 1 Center City Philadelphia FPS facilities; one 24-hour and one daytime (M-F) mobile supervisor positions responsible for Zone 2 Metro Philadelphia FPS facilities; and two daytime (M-F) stationary supervisor positions assigned to the IRS building (PA0809) and the VA building (PA0515). Lead PSOs are designated at other FPS facilities including the DOT (PA0576), U.S. Customs (PA0144), Green FOB (PA0277), CIS (PA0518), and Independence Hall (PA0406) work locations. Our experience managing large multi-site armed security contracts for eight different federal agencies has taught us to 1) enforce clear employee standards of conduct, 2) continuously train PSOs to ensure operational readiness, 3) establish effective supervisory controls, 4) effectively manage work schedules, 5) manage performance issues, and 6) use a stoplight reporting system to identify/resolve project issues.
2.3.1.1 Enforce Clear Employee Standards of Conduct

We will clearly communicate officer duty requirements and ensure that they adhere to required employee standards of conduct in a competent and professional manner as outlined in Figure 5. Figure 5: Expected Employee Standards of Conduct Features Benefits
Implement clear employee standards of conduct Establish personal appearance requirements Issue Covenant Security Officer Assistance Guide (SOAG) Administer well-documented discipline program Consistently apply employee discipline Formal performance appraisal system Compliance through Guard mount/post inspections Spot-pay performance program Ensures that employee performance expectations are clear Ensures SO duty requirements are properly fulfilled Encourages superior performance Identifies performance issues for corrective action Incentivizes PSO high-performance
2.3.1.2 Continuously Train Security Officers

We continuously train our PSOs to ensure operational readiness, reduce work errors and improve overall security operations performance (Figure 6). Figure 6: Continuous PSO Training Features
Guard mount briefings on training issues Comprehensive in-service training program Remedial firearms training sessions Required reading program On-site web-based computer training Covenant University continuing ed. opportunities Daily security exercise/performance testing program
Benefits
Clarifies performance expectations Ensures PSO duties are properly fulfilled Continuous in-service training help assure PSO operational readiness Ensures focus is on the troops Skill excellence

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2.3.1.3 Implement Supervisory Controls

We use proven supervisory controls (Figure 7) to manage our PSOs through written instructions, fitness for duty program, Guard mount, in-service training, and frequent facility post checks. Figure 7: Proven Supervisory Controls Features
Formal post orders and PSO duty checklists Daily Guard mount to assure operational readiness Fitness for Duty program Documented supervisor post checks to assess PSO readiness Frequent contract manager/corporate mgt post visits Comprehensive in-service training program On-post security exercises and performance testing
Benefits
Clarifies employee performance expectations Ensures PSO duties are properly fulfilled Assures PSO operational readiness at all times Focus on troops and operations Validate knowledge/performance
2.3.1.4 Efficient Scheduling of Employees

We use our Cybershift Scheduling System to create a resource-loaded master work schedule for assigned FPS facilities and implement management controls (Figure 8) to efficiently manage PSO resources. Figure 8: Efficient Scheduling Tools Features
Use of master work schedule to create facility schedules Rolling work schedule adjustments to control OT Use of reserve force for replacements and surge work Active management of paid-time-off use Use of site post priority lists for contingency staffing SO recall system to staff contingency/emergency posts Cybershift web-based timekeeping and post cost tracking
Benefits
Adjust facility staffing levels as necessary Provides TAS work scheduling flexibility Assures surge staffing availability where needed, when needed Electronic timekeeping assures accurate accountability of all PSO hours worked Assures no open posts due to scheduling
2.3.1.5 Manage Performance Issues

Our standard processes (Figure 9) identify, track, and manage performance issues and identify potential problem areas for prompt resolution. Figure 9: Managing Performance Issues Features
Covenant risk mitigation program Stoplight Reporting System Covenant remedial training/corrective actions program Prompt resolution of union labor grievances Employee performance reviews/formal discipline program Covenant quality control program Formal performance assurance program
Benefits
Identifies and manages SOW risks Allows us to measure, baseline, and benchmark employee performance Assesses employee job performance and identifies performance issues for corrective action Prompt resolution of performance issues before they become systematic
2.3.1.6 Establish a Stoplight Reporting System

We use a simple and effective stoplight reporting system (Figure 10) to identify potential project issues that need to be communicated or addressed with the COTR.
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Responsibility Stoplight Reporting HIGH Concern that SOW requirements will not be met; no plans in place to recover from situation. MEDIUM Plan in place to recover from difficulties; indicates some lack of confidence in plan. LOW Plan exists and will meet all milestones and deliverables COTR Official AGREED ACTIONS Contract Manager AGREED ACTIONS Supervisors
Level of Review Monthly Status Review
Result Resolve critical program stoplight issues Resolve critical program stoplight issues Resolve critical stoplight issues at FPS sites Resolve critical issues that impact security posts
Monthly Contract Review
Weekly Project Work Review
Lead PSO
Weekly Review of Work Tasks
Figure 10: Covenant Stoplight Reporting System
2.3.2
Quality Control
Our contractor quality management system as summarized in Figure 11 assures that required quality control activities are provided for this contract. Figure 11: Quality Control Approach Features
Use of Government-approved Quality Control Plan Philadelphia-based Quality Control Monitors Corporate compliance reviews and self-assessments Comprehensive set of inspections and monitoring actions Formal quarterly inspection schedule for all FPS facilities Use of detailed SOW compliance inspection checklists QC deficiencies reporting and corrective action tracking QC inspection reports documented/reported to FPS Continuous Quality Improvement program
Benefits
Assures compliant Covenant QCP Local QCMs provide ongoing QC assessments Detailed QC inspection checklists standardize performance Assures operational readiness at all times Validate knowledge/performance Assures that deficiencies are identified and required corrective actions are taken
Government-approved Quality Control Plan (QCP) Our FAR 52.246.4 compliant QCP for this contract will be provided within 15 days of contract award and will include a comprehensive set of inspections and monitoring actions that ensure that each SOW activity is effectively evaluated and measured, and that required correction actions are documented and reported promptly to FPS. Philadelphia-based Quality Control Monitors (QCM) Our Philadelphia-based QCM, Jim McGinty will perform compliance reviews and conduct ongoing on-site audits and inspections at assigned FPS facilities on a random and scheduled basis to evaluate the quality of PSO services. He will work directly with the CM and COTR to address and resolve quality issues identified during quality reviews at FPS work sites. Our corporate Director of Quality Assurance, Mike Clark will also conduct compliance reviews with formal reporting of required corrective actions. Ongoing QC Inspections We use inspections, surveillance and testing to ensure that security operations are executed in accordance with approved procedures. QC inspections will be conducted at the FPS sites on all shifts by our QCM on a regular basis (at least weekly) who will document findings in QC Inspection reports for CM review and action. Random sampling will be used to inspect recurring (e.g.
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daily, weekly, monthly, quarterly, semiannually, annually) SOW requirements such as FPS reports and logs, FPS qualifications, training/certification records, and other contract deliverables. 100% inspections will be used for infrequently occurring tasks, tasks with stringent health and safety requirements (e.g. firearms training), and non-recurring deliverables where random sampling is inadequate. Periodic surveillance is also used to evaluate tasks that occur infrequently and for which 100% inspection is neither required nor practical. Quarterly QC Inspection Schedules We will provide FPS with a quarterly schedule of upcoming weekly/monthly quality monitoring activities broken down by site and SOW activity. Formal QC Inspection Checklists Inspections will be conducted using formal quality control inspection checklists which will be completed and attached to QC inspection reports. Deficiencies Reporting and Corrective Actions Deficiencies identified during inspections will be documented using a Deficiency Report. If the deficiency is not immediately closed out a Corrective Action Plan (CAP) is developed to document the steps that will be taken to resolve issues identified by inspection activities along with the estimated completion dates. CAPs will be submitted to the CO/COTR within five working days of the time that the issue was identified. All corrective actions will be tracked in our Corrective Action Tracking System (CATS) database which is accessible via our web portal. QC Reporting System QC inspection reports will be attached to our monthly status report for submittal to the CO/COTR. Written notification of any non-compliance will be provided to the COTR within 24 hours of the time that the issue was identified. Quality control reporting will be done electronically whenever possible and accessible online via our FPS contract web portal. We will also maintain a formal corrective actions program that tracks and closes out quality issues using CATS. Records of all QC inspection activities will be maintained locally by the CM. PSOs assigned to this contract will also receive training in the quality processes as part of their initial training program. Our in-service training and requalification training processes will reinforce employee adherence to required quality processes.
2.4
Transition
Covenant has successfully transitioned over 40 government security guard services projects including recruiting, hiring, training, certifying, equipping, and fielding 397 armed officers at 11 USAF bases across eight states and DC, in 35 days - ahead of targeted schedule and accomplished without an incumbent work force to meet critical USAF staff augmentation needs. We have also successfully transitioned large multi-site PSO contracts under the harshest of conditions, as when we assumed control of the Strategic Petroleum Reserve project with 200+ PSOs at five sites in two states during Hurricanes Katrina and Rita in 2005. Covenant has never failed to transition successfully and on time. We have already drafted our transition plan and detailed transition schedule for this contract which will be provided within seven days after contract award. The key elements of a seamless contract transition based on our 20+ years of successful transition experience include 1) upfront communications with the CO/COR; 2) use of a full-time corporate transition team; 3) use of a resource-loaded transition schedule; 4) prompt communication and hiring of incumbent PSOs, and 5) recruitment, screening, hiring, and training of replacement personnel, and 6) regular contract transition status briefings with FPS officials.
2.4.1
Delivery/Documentation of Contract Required Transition Training
Figure 12 summarizes our approach to ensure the timely delivery and proper documentation of all contract required transition training.
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Figure 12: Approach to Provide Contract-Required Transition Training Features Benefits

Identify contract training requirements per SOW 6.5 Develop/submit Covenant Training Plan/Training Schedule Finalize PSO training curriculum, lesson plans, exams Use FPS-certified instructors Use FPS-approved training facilities and firing range Verify currency of FPS certification for all PSO incumbents Train/qualify incumbent PSOs on 9mm handgun/OC Spray Verify currency of ACT-235 licenses/firearms permits Conduct PSO training for all new-hires Initial Weapons Training (Exhibit 4C) Basic PSO Training (Exhibit 4B) Computer-based Screener Trng (Exhibit 4H) Orientation Training (Exhibit 4G) PSO Screener Training (Exhibit 4I) Written Exam (SOW 6.5) Supervisor Training as necessary (Exhibit 4F) Submit SOW-A2 new-hire PSO training certification forms Provide PSO Certification data to FPS for RAMP entry Covenant training program is requirements-driven Assures that all required PSO training is identified and delivered Formal training curriculum, lesson plans, and written exams standardize PSO training delivery Covenants PSO training and qualifications tracking database assures that PSO certifications are properly maintained All Covenant PSO training program activities are well-documented
Covenant will address all RFP training requirements (i.e. SOW Sections 3.3, 6.0, 7.0, 8.0) in our Training Plan which will be submitted to FPS within 10 days after contract award. Our PSO training program curriculum, lesson plans, and written exams will be finalized for FPS review 21days after contract award. Concurrently, we will select FPS-certified instructors, obtain FPS approval for training facilities and firearms range use, verify the currency of incumbent PSO FPS-certifications, and perform required incumbent PSO training to meet new contract training & qualification requirements (e.g. 9mm, OC Spray) prior to contract takeover. Non-incumbent PSO hiring needs will be finalized by the end of week 2 and recruitment, hiring, and pre-screening will be completed by the end of week 5 of contract transition. New-hire initial weapons training (40 hours), PSO basic training (64 hours), and First Aid/CPR/AED training (16 hours) will start no later than Day 34 of the contract transition and all government-provided training (i.e. orientation, screener, and computer-based screener) will be scheduled and coordinated with FPS officials for delivery on week 9 of contract transition. Required PSO training certification forms (Exhibits 3A 3F) will be completed and submitted to FPS by the end of week 10 along with the PSO Certification RAMP data entry information.
2.4.2
Transition Timeline
Figure 13 summarizes significant transition activities along with the transition timeline for the 90-day contract transition period. Our detailed transition schedule will be provided to FPS upon contract award. Figure 13: 90-Day Transition Schedule Summary
PHASE-IN ACTIVITIES INITIAL MANAGEMENT ACTIVITIES Notification of Award Activate corporate transition team Pre-Performance contract meeting with FPS officials LEAD Milestone CPM FPS WEEKS AFTER AWARD 3 6 9 12
X X

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PHASE-IN ACTIVITIES Implement toll-free Covenant transition hotline Provide Covenant with incumbent employee list Post transition memo on website for incumbent employees Submit key personnel resumes/suitability packages Provide proof of Covenant PA state licensing Finalize transition MOA with incumbent (C&D Security) Resolve any filed contract award agency protests Submit transition plan and transition schedule for FPS approval Transition status review with CO/COTR (biweekly) SUPPORT SERVICES TEAM ACTIVITIES Receive HSHQE3-11-R-00001 Contract and Delivery Order Provide evidence of insurability certificates to CO Finalize FPS invoice/billing requirements Design FPS contract web portal Initiate Covenant project management systems Set-up Individual Reliability Program (IRP) Finalize pay and benefit systems Set-up personnel file system Finalize PSO medical/physical exam/drug screening requirements Obtain incumbent PSO certification folders Interview incumbent contractor employees Complete incumbent pre-screening (medical/physical exams) Verify currency of incumbent employee FPS certs/quals/trng Transfer incumbent PA-ACT 235licenses/weapon permits Complete hiring of incumbent contractor employees Recruit/interview and select new-hires for unfilled positions Complete new-hire pre-screening/submit documentation to FPS Schedule required guard training for new personnel Hiring of FPS contract security force complete Validate FPS contract uniform and equipment requirements Conduct fitting of uniforms/equipment Order/Issue equipment/uniforms/weapons/vehicles Train and certify users on site equipment and vehicle use FPS contract security force uniformed and equipped OPERATIONS TEAM ACTIVITIES Obtain/ review all FPS contract plans/SOPs/post orders/directives Submit Contingency/Continuity of Operations Plan Conduct FPS facility readiness review Review/validate site security post/staffing requirements Assess reserve force/backup force capabilities Develop Initial Work Schedules for each FPS facility Conduct security post checks Evaluate security incident reporting system/PSO recall system TRAINING TEAM ACTIVITIES Draft final PSO training program curriculum, LPs, written exams
LEAD CPM FPS CPM CPM CPM CPM FPS CPM CPM/CM Milestone SST SST SST Milestone SST SST SST SST SST SST SST SST SST Milestone SST SST SST Milestone SST SST SST SST Milestone OT OT OT OT OT OT OT OT TT
WEEKS AFTER AWARD 3 6 9 12 X X X X X X X X X X X X X X X X X X X X X
X X X X X X
X X X X X X X X X X X X X
X X
X X
X X X
X X
X X X X X X X X X
X X X X X X X

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PHASE-IN ACTIVITIES Draft/submit Training Plan and Training Schedule Select FPS-certified instructors Obtain FPS approval for training facilities and firearms range use Schedule Government-provided training with FPS officials Establish Covenant training records management system PSO incumbent training delivered (e.g. 9mm handgun, OC Spray) New-hire PSO training delivered Submit required PSO training certification forms to FPS Input/upload completed PSO certification data into INFOPATH Complete all required PSO training for both incumbents/new-hires Obtain FPS training certification sign-off PERFORMANCE ASSURANCE ACTIVITIES Implement Covenant Safety Program Prepare Accident Reporting processes Finalize QC Inspections and Monitoring system Implement Covenant quality control program Submit finalized quality control plan
Transition Plan Table Legend:
CPM PAT Corporate Project Manager Performance Assurance Team OT TT Operations Team Training Team
LEAD TT TT TT TT TT TT TT TT TT Milestone Milestone PAT PAT PAT PAT PAT

CM SST
WEEKS AFTER AWARD 3 6 9 12 X X X X X X X X X X X X X X X X X X X X X X X
X X
Contract Manager Support Services Team
2.5
Staffing Plan
We will ensure operational continuity by extending employment offers to all active and qualified incumbent PSOs and supervisors. During the first week of transition, we will initiate recruiting to hire, train, qualify, certify, and equip the uniformed workforce. Where necessary, we will replace incumbent personnel with Covenant staff. We estimated 220 full-time equivalent (FTE) PSO positions for this contract staffed with approximately 248 full-time and part-time PSOs to meet both normal and TAS/ESS post staffing requirements. This was determined by calculating the direct productive labor hours (DPLH) for this contract (Figure 14) and dividing this number against the RFP Exhibit 1 productive post-hours estimate of 401,794 plus adding a contingent of PSOs to ensure adequate post relief. Figure 14: Direct Productive Labor Hours Calculation
DPLH Inputs Area/Site Supervisors Lead PSOs Armed PSO
Standard Hours Available 2,080 2,080 Training Hours 0* 0* Non-Productive Hours Paid Leave: Sick/Personal/Vacation 176 176 Holidays 79 79 Total DPLH: 1,825 1,825 * Training performed on off-duty time
2,080 0* 176 79 1,825
2.5.1
Project Organization
Our proposed organization for this contract is outlined in Figure 15.
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RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal Covenant Sr VP Govt Services Contract Manager
Quality Control Monitor
Local Corporate Support Deputy CM Trainers Admn Sup
Zone 1 Philadelphia FPS Facilities Area/site Supervisors
Zone 2 Metro Area FPS Facilities Area/Site Supervisors
Zone1 321,503 Hrs Zone 2 80,291 Hrs
Lead PSOs PSOs
Lead PSOs PSOs
18 FPS Sites
17 FPS Sites
Figure 15: FPS Project Organization Corporate Office Our Philadelphia-based corporate office will provide all required project support for this contract including contract administration, billing, procurement, employment, suitability checks, training, safety, quality assurance, and project administration (e.g. FPS recordkeeping and reports). This support also includes recruiting, screening, hiring, outfitting, training, and qualifying assigned PSOs. FPS Project Security Organization Our proposed Contract Manager (CM), Mr. Sheldon Ritchie has over 35 years of hands-on security project management experience in military and civilian security, law enforcement, and counter-terrorism operations and has successfully led several large government security projects for Covenant. He will have full-decision making authority and overall responsibility for the FPS contract. He will interface daily with the CO and COTR, conduct regular program reviews, assure PSO and reserve force operational readiness, provide deliverables and project plans, visit sites on an ongoing basis, and conduct weekly reviews with FPS officials to review and address operational issues. The Deputy CM, area supervisors, and site supervisors will be used to ensure adequate supervision of the FPS contract security force. Area supervisors are mobile and will conduct on-going facility post
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inspections of assigned zone 1 or 2 FPS facilities. Area supervisors are our management representatives during off-duty hours and are empowered to make all necessary decisions. Area supervisors also have the authority to schedule, post, equip, and call-in additional PSOs as necessary to staff routine and TAS/ESS posts, implement work schedule changes, and have ready access to the CM at all times. Our FPS-certified trainers perform all required PSO training and our project staff (administrator, credentials specialist) ensure that all required data deliverables and PSO certifications/qualifications are properly maintained. We will also use site supervisors at the largest FPS facilities as discussed earlier in proposal section 2.3.1 and Lead PSOs at other designated FPS facilities (i.e. PA0576, PA0277).These personnel will assure posts are properly staffed, verify PSO fitness for duty, and conduct post checks to ensure that PSOs are alert and performing their assigned duties and responsibilities. The results of post checks are documented using the DHS-139 Log and reviewed daily by the CM. Our CM, Deputy CM, and other corporate managers also conduct facility post checks to verify job knowledge and assure operational readiness. PSOs - where the boots hit the ground - perform the daily security activities associated with access control, screening, patrols, console operations, traffic control, emergency response, other SOW duties.
2.5.2
PSO Qualifications
Covenant will ensure that each PSO obtains and maintains valid FPS certification. We currently employ over 500 PSOs who maintain similar FPS qualifications using our well-defined screening, hiring, qualification, training, and certification process (Figure 16). Figure 16: Covenant uses a Well-defined PSO Qualifications Process Personnel Qualifications Process
Recruitment Identify Staffing Needs (PSO replacement, increased post coverage) Targeted Recruitment (retired military, state licensed guards, local police officers) Interview applicants (verify credentials, work history, skill sets) Initial Employment Screening Pre-employment checks (i.e., NCIC check, Lautenberg, FD-358, e-QIP forms, contractor info worksheet) Pre-employment drug test (prior to submitting suitability package) Favorable NAC Suitability Package, SF-85P (after completion of pre-employment checks) Licensing State Guard License (current PA Act-235 weapons permit) Training Initial weapons training (9mm Handgun, intermediate weapons - Baton, OC Spray) Basic training (includes CPR/AED/First Aid training and written examination) Government-provided training (orientation training, screener training, computer-based screener training) Supervisor training (initial, Covenant University training) Qualifications SF-78 Medical Exam/Physical Abilities Test (identify disqualifying factors, physical demands) Favorable Suitability Adjudication or Security Clearance Certification FPS electronic certification Annual Guard Requirements Random drug testing (WSAP-approved drug-screening program) 40-HrRefresher training (within 3-years of basic/refresher training) Semi-annual weapon qualification, FPS recurrent training Source Selection Information See FAR 2.101 and 3.104
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2.5.3
Training Approach
PSO Training Approach
Requirements driven (e.g. SGIM) Well documented Performance based (FPS monitored) Continuous in-service training
Covenant has performed over 100,000 hours of PSO training during the past five years similar in scope to the SOW 6.0 training requirements. PSOs receive initial weapons training, basic training (SGIM-type), government-provided training, and supervisor training (Figure 17). Our Training Plan and schedule will be provided within 10 days of contract award.
All of our PSO training activities are planned, coordinated, Annual Training Plan and Schedule scheduled, and conducted in accordance with approved FPS Monthly FPS Training Reports standards, and fully documented. We coordinate Governmentprovided training needs and the use of FPS-approved firing ranges in advance to minimize site operational impact. The COTR will be notified of any schedule changes. Our instructors will be State of Pennsylvania-certified security instructors. We maintain detailed training records, input PSO training certification data into FPS certification databases, ensure PSO critical task currency, track upcoming requirements for individual re-qualifications and certifications, and manage corrective training actions. A monthly training status report will also be submitted to FPS.
State of Pennsylvania Act 235 Weapons Permit (State specified curriculum)
Contractor-Provided SGIM Basic Training 64 Hrs - SEP Orientation - DHS/FPS Overview - PSO Roles & Responsibilities - Ethics & Professionalism - Communications/Public Rel - Understanding Human Behavior - Laws/Legal Authority/Jurisdiction - Crimes/Search and Seizure - Use of Force/Crime Scene Pro - Rules of Evidence - Security Guard Administration - Post Duties - Patrol Methods/Response - Access Control - Crime Detection/Assessment - Safety & Fire Prevention - Records, Reports, Forms - Special Situations - Code Adam/Child Care - Combating Terrorism - Workplace Violence - Civil Disturbances/Bomb Threat - Hostage Situations/Sabotage - Defensive Tactics/Handcuffs - Review and Examination
Government Provided Training 24 Hrs

- Orientation Training - Computer Based Screener - Screener Training - Review and Examination
Supervisor Training 9 Hrs

- Supervisor Duties - FPS Contract Requirements - Supervisory Methods - Effective Leadership Skills - Discipline - Effective W/V Communications - Motivation/Problem Solving - Scheduling Employees - Supervisor Task Certification
Initial Weapons Training 40 Hrs - Use of OC Spray - Use of Baton - Firearms Maint, Safety, Handling 9mm Familiarization Fire CPR/First Aid Training - CPR/AED/First Aid Certification
Annual/Refresher Training - Govt-provided recurrent training - Semi-annual weapons requal - Annual recurrent training - 40-Hr Refresher-every 3 yrs
Protective Security officer Supervisors

Figure 17 PSO Training Program
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2.5.4
PSO Staffing
Covenant has developed well-defined processes for identifying and planning PSO staffing needs and managing staffing levels to meet these requirements. These processes ensure that trained, equipped and motivated PSOs are available to staff RFP Exhibit 1 posts and accommodate TAS and ESS requirements as outlined in Figure 18. This is accomplished by 1) using our Cybershift Scheduling System to schedule PSOs, 2) planning staffing levels using historical data, 3) managing non-productive hours use, 4) maintaining a reserve force of trained/qualified part-time PSOs, 5) using overtime to address short term staffing needs, and 6) maintaining a pipeline of pre-qualified PSOs who can be quickly hired to address staffing shortfalls.
Increased Staffing Increased FFP Work
Part-time PSOs Overtime Hire additional PSOs
REASON FOR SURGE
Emergency/Pandemic Events
Temporary Add Services
Part-time PSOs/reserve force Use of PSO reliefs/Overtime Shift recall/post priority lists Covenant contingency force
HPW Changes
Part-time PSOs Overtime On-call reserve force
Part-time PSOs Adjusted work schedules
RESOURCES
Figure 18: Managing TAS and ESS Staffing Requirements
2.5.5
PSO Relief Plan
Covenant will provide all required breaks in accordance with minimum FLSA, state, and applicable CBA requirements for designated SOW Exhibit 1 posts. Designated PSO relief personnel are already factored into our overall FTE staffing levels and contract pricing. PSOs working more than 8 consecutive hours will receive a paid 30-minute lunch break and two 15-minute breaks while PSOs working less than 6 hours will receive one paid 20-minute break. Relief officers will sign in and out at each post visited using the DHS-139 Log. Our post rotation system also ensures that officers are rotated between relief and continuous duty posts to keep officers alert and effective. Relief PSOs can also be used to staff security posts during emergencies or as otherwise directed by area or site supervisor. Figure 19: Approach to Provide PSO Reliefs Features
Compliant w/FLSA, State, and CBA break requirements Scheduled PSO relief personnel included in contract price Relief PSOs sign in/out using DHS-139 Log Use of Covenant Post Rotation system Relief PSOs used to support in-service training Relief PSOs available to staff posts during emergencies
Benefits
Assures compliance with break Designated PSO relief personnel allow off-post break time Post rotation system keeps PSOs alert Using PSO reliefs to staff emergency posts increases response capability

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2.6
Continuity of Operations
Covenant security officers currently respond to emergency situations (e.g. bomb threats, fire, security threats, imminent danger events) at contracted government facilities, nationwide. Contingency planning is the key to our management approach, and we have developed and refined plans, processes and procedures to address the full spectrum Covenant has once again of potential emergency events. We train extensively for these demonstrated that when it events and performance test on a regular basis. counts the most, during real world emergencies, you rise to Covenant has real-world experience implementing and the occasion. managing COOP events at government facilities with Robert E. McGough, CEO, national security interests including the U.S. Strategic SPR - DynMcDermott Petroleum Reserve where we successfully protected the U.S. Petroleum Operations Co. governments primary oil reserves at remote sites in Texas and Louisiana while everyone else was evacuated during four separate hurricanes. These activities included 1) protecting essential government assets at five sites, 2) sustaining security operations at evacuated sites for 10 days without outside assistance, 3) staffing alternate facilities in Baton Rouge, LA with management personnel, and 4) assisting in the timely recovery and reconstitution of each site. As a result, Covenant received the Department of Energys Gold Medal award.
2.6.1
Continuity of Operations Readiness
Our continuity of operations strategies help to 1) ensure continued performance of essential security functions, 2) reduce loss of life and minimize damage, 3) mitigate disruptions to operations, 4) protect essential government assets, and 5) achieve timely event recovery and reconstitution for emergencies and pandemic events. Our readiness approach ensures continuity of operations and performance of essential functions at assigned FPS facilities during emergencies and events by thorough preparation and planning. Figure 20: Approach to Ensure Continuity of Operations Features Benefits
Establish Continuity of Operations requirements Develop contractor COOP and submit for FPS approval Train/ prepare contingency force to staff alternate facilities Provide interoperable/redundant communications capability Establish delegation of authority and order of succession Establish an operations capability at alternate facilities Create notification process and PSO recall system Develop procedures to implement COOP requirements Draft operational checklists for use during COOP events Communicate and train PSOs on COOP responsibilities Implement regularly scheduled test, training and exercise (TT&E) program at FPS contracted facilities Assures COOP requirements are welldefined Complies with DHS continuity of operations Assures that PSOs are trained/prepared to implement COOP requirements Operational checklists standardize PSO actions during COOP events Assures that additional contingency force personnel are available where needed/when needed to staff alternate facilities
2.6.2
Identifying and Tracking Emergencies and Pandemics
COOP and Building Occupant Plans identify emergency events that require action and establish responsibilities for responding to each event. SEP will submit its COOP plan within 15 days to the CO. We provide PSOs with operational checklists (i.e., essential functions checklist, emergency relocation
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checklist, vital records checklist, emergency equipment checklist) that detail alert and emergency notification requirements. We track emergencies and pandemic event status by communicating with PSOs, key personnel, facility managers, FPS officials and monitoring DHS Incident Command System (ICS) status. PSOs use redundant communications (i.e. phone, radio, website access) to maintain contact with key personnel and our local control operations center and have online access to the Covenant incident command website. These communications tools ensure that Covenant can continuously track the impact of these events on our workforce. Covenant also tracks pandemic event status online using the CDCs Pandemic Severity Index (PSI). We train and prepare PSOs and other corporate personnel to relocate to alternate facilities following OSHA safety requirements and assure that appropriate Personal Protective Equipment for OSHA medium exposure risk occupations (i.e. Microshield, N95 mask, eye protection, nitrile gloves, disposable garments, hygiene equipment) are available and issued as needed.
2.6.3
Strategies for Realignment and Augmentation of Resources
Covenant follows a time-phased COOP implementation to ensure prompt realignment and augmentation of PSO resources as discussed earlier in proposal section 2.5.4 and as outlined below. Phase I Activation (0-12 hours) Alert and Notification Procedures Covenant will alert and notify key staff, non-essential personnel, and critical customers that COOP activation is imminent. Initial Actions Covenant takes specific actions to terminate normal operations and activate key staff, communications links, and the alternate facility. Covenant also provides instruction to both essential and non-essential facility personnel on what they are to do. Activation Procedures Covenant works closely with facility managers and COTR to support the transition of direction and control from primary facility to the alternate facility to include measures for security at both sites. Non-essential security posts are closed and personnel reassigned or sent home. Deployment and Departure Procedures Covenant is ready for partial pre-deployment of essential security functions deemed critical to operations based on the level of threat and establishes procedures for PSO travel and transportation to the alternate facility. Transition to Alternate Operations Covenant activates plans to transfer security personnel, records and equipment to alternate facility and secures facility. Phase II Alternate Operations (12 hours to termination) Execute Mission Essential Functions Covenant performs essential security functions determined to be critical to operations as approved by COTR. Establishment of Communications Covenant re-establishes normal lines of communication to critical contractor service personnel and FPS officials. Contingency Staff Responsibilities Covenant PSOs realigned and key staff performs mission essential functions in accordance with COOP, FPS-approved post-priority lists, and operations checklists. Augmentation of PSO Resources Contract Manager determines need to deploy additional FPS-certified contingency force personnel to perform mission essential functions. Covenant resource plan implemented to activate and stage additional PSO resources at FPS facilities following direction of COTR. Provide Guidance to Essential and Non-Essential Personnel Covenant briefs personnel on duration of alternate operations, use of personnel protection equipment, payroll, time and attendance requirements, and duty assignments.
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Phase III Reconstitution and Termination (Return to Normal Operations) Receive FPS Notification to Return to Normal Operations Covenant obtains instructions from facility manager or COTR for resumption of normal operations. Implement Plan and Schedule for Reconstitution and Termination Covenant supports orderly return and transfer back of communication, vital records, and PSO resources to primary facility or other designated primary facility. After-Action Review and Remedial Action Plans Covenant supports FPS initiated event after-action reviews and provide specific solutions to correct any areas of concern.
2.6.4
Communications with Workforce and Government
Covenant uses a formal alert and notification system to include an online security recall system for communicating with and mobilizing critical personnel and activating our contingency response force. We test and activate our on-call reserve force (up to 25 PSOs) on at least an annual basis to ensure ongoing operational readiness. Figure 21: Communications Approach Features
Provide interoperable/redundant communications capability Implement Covenant alert and notification system Provide PSOs with an alert/notification checklist Train PSOs on use of operational checklists which detail expected PSO roles/responsibilities Use of Covenant online security recall system to mobilize critical personnel Covenant incident communications website Establish communications (i.e. phone, radio) between critical contractor services personnel and DHS incident command center Maintain on-line access to DHS incident command website Performance test contingency force recall capabilities annually
Benefits
Assures timely alert and notification of COOP events is made Redundant communications capability assures ongoing communications are maintained Critical personnel and contingency force personnel are promptly mobilized Covenant online security recall system Performance testing ensures ongoing operational readiness

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3 SOCIO ECONOMIC FACTOR

3.1 Extent of Participation of Small Disadvantaged Business Concerns
Covenant is fully committed to the DHS Mentor-Protg Program, and to the utilization of Small Disadvantaged Businesses. Based on our market research we have determined that were able to commit to the following SDB targets: 1. Total Evaluated Contract price 2. Target for SDB participation in the contract by the Prime Contractor or Joint Venture 3. Target for SDB participation in the contract by subcontracting 4. Target for Total SDB participation in the contract $94,833,072 $0 $11,734,210 $11,734,210 100% % of line 1 =0 % of line 1 = 12% % of line 1 = 12%
Covenant intends to fulfill its commitment through direct labor subcontracting. It will solicit direct labor subcontract(s) in accordance with FAR 52.244-5 (Competition in Subcontracting), and submit its subcontract(s) for Contracting Officer (CO) approval in accordance with FARs 44.2 (Consent to Subcontract), immediately upon award. Covenants request for approval will contain sufficient materials for the CO to analyze Covenants solicitation methodology and to make determinations as to suitability and responsibility for awarded subcontract(s). Covenants subcontract effort will not impact its price offered to DHS in its price proposal. Covenant has extensive experience in direct labor subcontract award, management and administration, both as a prime and as a subcontractor. For example, most recently Covenant subcontracted approximately 49% of its $100,000,000 Department of Energy Headquarters protective force prime contract to Wackenhut Services Incorporated. As a subcontractor, we provided the security protective force to DynMcDermott Petroleum Operations for its Strategic Petroleum Reserve Management and Operations prime contract at five geographically disparate locations. Initially, and throughout the contract term until such time as Covenant and the CO jointly determine subcontractor readiness, Covenant will retain all supervisory and Key Personnel positions. All contract personnel will report operationally to Covenant supervisors. In all of Covenants subcontract efforts, whether as a prime or a subcontractor, clear lines of authority and continual communication between the prime contractor and subcontractor representatives at all levels have been key to successful performance. Covenants request for CO approval will fully inform the CO as to our proposed subcontractor work breakdown, chart of DHS facilities for which subcontracting is contemplated, and detailed plan for management and mentorship of Small/Disadvantaged Business subcontractor(s).
3.2
Participation in the DHS Mentor Protg Program
Covenant is an active participant in the DHS Mentor-Protg program and has participated in the DHS Mentor-Protg Program since its first approval as a Mentor on October 9, 2009. The signed letter of approval of our current mentor-protg agreement from the DHS Office of Small Business and Disadvantaged Business Utilization (OSDBU) is provided in Enclosure 1.

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Enclosure 1 DHS-Approved Mentor-Protg Agreement Letter

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Enclosure 2 - Completed HSAR 3052-209-76 Disclosure
HSAR 3052.209-76 PROHIBITION ON FEDERAL PROTECTIVE SERVICE GUARD SERVICES CONTRACTS WITH BUSINESS CONCERNS OWNED, CONTROLLED, OR OPERATED BY AN INDIVIDUAL CONVICTED OF A FELONY (DEC 2009) (f) Disclosure. The offeror under this solicitation presents that (Check One): ___X____It is not a business concern owned, controlled, or operated by an individual convicted of a felony. ________ It is a business concern owned, controlled, or operated by an individual convicted of a felony, and has submitted an award request pursuant to paragraph (d) of this clause.

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Vol I Tech Proposal - Covenant

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Vol I Tech Proposal - Covenant

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March 11, 2011

Vol I: Technical Proposal: Copy 1 of 5

RFP Number: HSHQE3-11-R-00001

U.S. Dept of Homeland Security Federal Protective Service

Protective Security Officer Services for the Philadelphia Metro Area

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

MANAGEMENT APPROACH ........................................................................................... 16

Staffing Plan ............................................................................................................................. 25

Continuity of Operations ........................................................................................................ 30

SOCIO ECONOMIC FACTOR........................................................................................... 33

Source Selection Information See FAR 2.101 and 3.104

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

Source Selection Information See FAR 2.101 and 3.104

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

1 RELEVANT PAST PERFORMANCE

Source Selection Information See FAR 2.101 and 3.104

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

Figure 1: Relevancy of Covenant Corporate Experience.

Source Selection Information See FAR 2.101 and 3.104

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

Source Selection Information See FAR 2.101 and 3.104

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

Covenant Past Project Information (non-page counted)

DOE Strategic Petroleum Reserve Armed Security Guard Services

Attachment #4 Past Project Form Covenant Reference #1

Covenant Security Services, Ltd.

DOE Strategic Petroleum Reserve DynMcDermott Petroleum Operations

Subcontract No. 4500023009

July 20, 2005

Total Contract Price; $79,761,180

October 1, 2005 September 30, 2010

9a. Number of Productive PSO Hours Per Annum

423,190 PSOs and Supervisors

100% Armed PSOs

Five facilities with over 86 buildings

13. Geographic Location of Work (Country, State or Province, County, City)

Source Selection Information See FAR 2.101 and 3.104

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

SPO Certification and Credentials

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

Source Selection Information See FAR 2.101 and 3.104

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

U.S. Department of Transportation Armed Guard Services

Attachment #4 Past Project Form Covenant Reference #2

Covenant Security Services, Ltd.

OnPoint Consulting, Inc. at the U.S. Department of Transportation Headquarters

July 30, 2003

Total Contract Price; $46,688,703

October 1, 2003 December 31, 2010

200,000 PSO 17,000 Supervisor

100% Armed PSOs

13. Geographic Location of Work (Country, State or Province, County, City)

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

Source Selection Information See FAR 2.101 and 3.104

RFP Number: HSHQE3-11-R-00001 Volume I Tech Proposal

U.S. Department of Labor Armed Guard Services Contract

Attachment #4 Past Project Form Covenant Reference #3

Covenant Security Services, Ltd.

Watkins Security Agency of D.C. for U.S. Dept of Labor Headquarters

Total Contract Price; $19,341,479

March 7, 2009 September 30, 2013