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MAS Tech Refresh Cook book

Author: NASRIQ MOHD SOHOD Date (1st release): 06-Nov-2008 Last update: 29-June-2012 JEFRI BIN WIRJON Version 1.5

Contents
1. 2. 3. 4. 5. Tech refresh preparation Note ....................................................................................... 4 Tech refresh Admin ID and Domain Server Information ............................................. 6 Tech Refresh Checklist .................................................................................................. 10 Tech Refresh Procedure step 1 User Information gathering ..................................... 11 Tech refresh Procedure step 2 Old PC Information gathering................................... 11 Section 2A Old CPU information ............................................................................... 11 Section 2B Old Monitor information ........................................................................ 11 Section 2C IP address information ............................................................................ 12 Section 2D Physical attached printer/peripheral information .................................. 12 Section 2E Printers configuration in windows (control panel -> printer) ................. 12 Section 2F OPAT WINDSM application settings ....................................................... 14 Section 2G MH MAIL application settings ................................................................ 15 Section 2H Trend Micro application settings (SKIP THIS STEP) ............................... 17 Section 2I Internet Explorer settings ........................................................................ 18 Section 2J PIMS settings ........................................................................................... 19 Section 2K SITA Airfare Insight ................................................................................. 20 Section 2L SITA Liaison ............................................................................................. 20 Section 2M Others Application installed (non SOE) ................................................. 28 Section 2N Drive mapping ........................................................................................ 28 Section 2O release IP ................................................................................................ 29 6. Tech refresh Procedure step 3 Install new PC ........................................................... 30 Section 3 New PC Hardware Information ................................................................ 30 Section 4.1 New PC Installation................................................................................ 30 Section 4.2 Join Domain ........................................................................................... 31 Section 4.3 User logon to Domain and copy back user profile ................................ 33 Section 4.4 Add and configure printers.................................................................... 33 Section 4.5 Configure OPAT WINDSM...................................................................... 40 Section 4.6 SAP Installation Guide... ................................................... 42 Section 4.7 Configure MH MAIL ............................................................................... 43 Section 4.8 Pointing Trend Micro OfficeScan client to local AV server.................... 47 Section 4.9 Internet Explorer Proxy Setting ............................................................. 48 Section 4.10 Configure LU for PIMS .......................................................................... 49 Section 4.11 New SSL VPN Installation Cookbook..51 Section 4.12 SITA Liaison Configuration.................................................................... 53 Section 4.13 Other Applications................................................................................ 63

Section 4.14- Restore Network Drive .........................................................................64 Section 4.15- Set Security log in Event Viewer...........................................................64 Section 4.16 - New LANDesk agent Installation..........................................................64 7. 8. Tech refresh Procedure step 4- User Acceptance test & sign Off ................................67 Tech refresh Procedure step 5 - Reporting...................................................................67

1. Tech refresh preparation Note


1. Tool and resources preparation 1. Refresh Checklist (print multiple copies) 2. DVD X 3 contains MAS applications, drivers and configuration 3. SATA to IDE cable converter kit. 4. Tech Refresh PCs List and station contact. 5. Administrator password for Local PC and Domain. 6. Standard desktop engineer tools like test pen, screw drivers and etc. 7. Latest Tech Refresh Cookbook V1.3 8. A copy of (download from local C drive at the new Dell PC) 1. Latest LANDesk agent (MAS_LDMS88_SP2a_Agent) - C:\SOE\SOE\LanDesk 2. IpXfer.exe - C:\CSS 3. MS Security patches (MS08-067; MS08-078 & MS09-001) - C:\SOE\SOE\LanDesk 2. Before On-Site 1. Before you go to MAS station for Tech Refresh, Call the station to make appointment at least a day earlier. 2. Introduce yourself as appointed service provider for tech refresh and explain the purpose of the call. 3. Upon Arrival 1. Greet and introduce yourself, look for person-in-charge as listed in the PC Tech Refresh list. 2. Briefly explain to customer what you need to do and what is expected from user. i. User to fill-up user information in Tech Refresh Checklist ii. Engineer record down old PC information and configuration iii. Replace the old PC with new PC iv. Transfer data from old Hard disk to new PC v. Join Domain, configure PC. Email, printer, application vi. User to test email, printing, and launch application. vii. User to sign-off

3.

Locate the PCs storage location (new PCs), do physical inspection for damage. Report to customer and to Getronics if there is any physical damage.

4.

Check with customer where they want to store the old PCs after replacement.

2. Tech refresh Admin ID and Domain Server Information


A. Administrator ID and password needed for Tech refresh
Local PC/This computer Dell Optiplex GX50/240/260/270/280 Dell latitude D600 IBM M50/M55e IBM ThinkPad Series New Dell Optiplex 330/360/380/390 New Dell Latitude E5400/E5410/E5420 Username Administrator Administrator Dell Administrator Administrator Administrator Administrator Password DeLL2002 / G37r0n1c5 G37r0n1c5 Getronics123 ibm2004 / G37r0n1c5 ibm2004 / G37r0n1c5 D3LL2008 / G37r0n1c5 D3LL2008 / G37r0n1c5

B. Domain Administrative ID Information


Domain Domain ID - MH International West Domain - INTLW International East Domain - INTLE Domain admin ID _dsktopadmin dsktopadmin dsktopadmin Password MH_Gtronic123@ Getr0nics1 Getr0nics1

Global Use International East International West C. Station Server Information Domestic stations
Domain server AORAP00.DOMST.USR.MAS.NET AORTO00.DOMST.USR.MAS.NET BKIAP00. DOMST.USR.MAS.NET BKIAP01. DOMST.USR.MAS.NET BKITO00.DOMST.USR.MAS.NET BTUAP00. DOMST.USR.MAS.NET BTUTO00. DOMST.USR.MAS.NET IPHAP00. DOMST.USR.MAS.NET JHBAP00. DOMST.USR.MAS.NET JHBFF00. DOMST.USR.MAS.NET JHBTO00. DOMST.USR.MAS.NET KBRAPOO. DOMST.USR.MAS.NET KBRTO00. DOMST.USR.MAS.NET KCHAP00. DOMST.USR.MAS.NET KCHTO00. DOMST.USR.MAS.NET KUAAP00. DOMST.USR.MAS.NET KUATO00. DOMST.USR.MAS.NET LBUAP00. DOMST.USR.MAS.NET LDUAP00. DOMST.USR.MAS.NET LDUTO00. DOMST.USR.MAS.NET LGKAP00. DOMST.USR.MAS.NET

: Login as MH\_dsktopadmin : Login as INTLE\ dsktopadmin : Login as INTLW\ dsktopadmin

location ALOR SETAR AIRPORT ALOR SETAR TOWN OFFICE KOTA KINABALU AIRPORT KOTA KINABALU AIRPORT KOTA KINABALU TOWN BINTULU AIRPORT BINTULU TOWN IPOH AIRPORT NO RESPONSE JOHOR BARU AIRPORT JOHOR BARU CARGO JOHOR BARU TOWN KOTA BARU AIRPORT KOTA BARU TOWN NO RESPONSE KUCHING AIRPORT KUCHING TOWN KUANTAN AIRPORT KUANTAN TOWN-NO RESPONSE LABUAN AIRPORT LAHAT DATO AIRPORT LAHAT DATO TOWN NO RESPONSE LANGKAWI AIRPORT

IP address 10.12.20.241 10.12.10.241 10.7.20.241 10.7.22.241 10.7.10.241 10.19.20.241 10.19.10.241 10.13.20.241 10.15.20.241 10.15.30.241 10.15.10.241 10.16.20.241 10.16.10.241 10.6.20.241 10.6.10.241 10.18.20.241 10.18.10.241 10.21.20.241 10.23.20.241 10.23.10.241 10.8.20.241

LGKTO00. DOMST.USR.MAS.NET MYYAP00. DOMST.USR.MAS.NET MYYTO00. DOMST.USR.MAS.NET PENAP00. DOMST.USR.MAS.NET PENAP01. DOMST.USR.MAS.NET PENAP02. DOMST.USR.MAS.NET PENTO00. DOMST.USR.MAS.NET SBWAP00. DOMST.USR.MAS.NET SBWTO00. DOMST.USR.MAS.NET SDKAP00. DOMST.USR.MAS.NET SDKTO00. DOMST.USR.MAS.NET TGGAP00. DOMST.USR.MAS.NET TGGTO00. DOMST.USR.MAS.NET TWUAP00. DOMST.USR.MAS.NET TWUTO00. DOMST.USR.MAS.NET XKLTO00. DOMST.USR.MAS.NET

LANGKAWI TOWN NO RESPONSE MIRI AIRPORT MIRI TOWN PENANG AIRPORT 1 PENANG AIRPORT2 PENANG AIRPORT 3 PENANG TOWN NO RESPONSE SIBY AIRPORT SIBU TOWN SANDAKAN AIRPORT NO RESPONSE SANDAKAN TOWN TRENGGANU AIRPORT TRENGGANU TOWN NO RESPONSE TAWAU AIRPORT TAWAU TOWN NO RESPONSE KL SENTRAL

10.8.10.241 10.10.20.241 10.10.10.241 10.9.20.241 10.9.30.241 10.9.40.241 10.9.10.241 10.20.20.241 10.20.10.241 10.22.20.241 10.22.10.241 10.17.20.241 10.17.10.241 10.11.20.241 10.11.10.241 10.24.10.242

International East stations


Domain server ADLCC00.INTLE.USR.MAS.NET ADLTO00.INTLE.USR.MAS.NET AKLTO00. INTLE.USR.MAS.NET BJSTO00. INTLE.USR.MAS.NET BKKTO00. INTLE.USR.MAS.NET BNEAP00. INTLE.USR.MAS.NET BNETO00. INTLE.USR.MAS.NET CANAP00. INTLE.USR.MAS.NET CANTO00. INTLE.USR.MAS.NET CEBTA. INTLE.USR.MAS.NET DPSAP00. INTLE.USR.MAS.NET HANTO00. INTLE.USR.MAS.NET HKGAP00. INTLE.USR.MAS.NET HKGFF00. INTLE.USR.MAS.NET HKGTO00. INTLE.USR.MAS.NET JKTTO00. INTLE.USR.MAS.NET KHHTO00. INTLE.USR.MAS.NET KMGTO00. INTLE.USR.MAS.NET MELAP00. INTLE.USR.MAS.NET MELFF00. INTLE.USR.MAS.NET MELTO00. INTLE.USR.MAS.NET MESAP00. INTLE.USR.MAS.NET MESFF00. INTLE.USR.MAS.NET MESTO00. INTLE.USR.MAS.NET MNLTO00. INTLE.USR.MAS.NET NGOTO00. INTLE.USR.MAS.NET NRTAP00. INTLE.USR.MAS.NET OSATO00. INTLE.USR.MAS.NET PERAP00. INTLE.USR.MAS.NET location ADELAIDE CALL CENTRE ADELAIDE TOWN AUCKLAND TOWN BEIJING TOWN BANGKOK TOWN BRISBANE AIRPORT BREISBANE TOWN CANTON AIRPORT CANTON TOWN CEBU TOWN DENPASAR AIRPORT HANOI TOWN HONG KONG AIRPORT HONG KONG CARGO HONG KONG TOWN JAKARTA TOWN KAOHSIUNG TOWN KUNMING TOWN MELBOURNE AIRPORT MELBOURNE CARGO MELBOURNE TOWN MEDAN AIRPORT MEDAN CARGO MEDAN TOWN MANILA TOWN NAGOYA TOWN NO RESPONSE NARITA AIRPORT OSAKA TOWN OFFICE PERTH AIRPORT IP address 10.72.11.241 10.72.10.241 10.99.10.241 10.57.10.241 1065.10.241 10.105.20.241 10.105.20.241 10.74.20.241 10.74.20.241 10.110.60.241 10.80.20.241 10.82.10.241 10.53.20.241 10.53.30.241 10.53.10.241 10.66.10.241 10.123.10.241 10.43.10.241 10.91.20.241 10.91.30.241 10.91.10.241 10.90.20.241 10.90.30.241 10.90.10.241 10.68.10.241 10.92.10.241 10.63.20.241 10.93.10.241 10.56.20.241

PERTO00. INTLE.USR.MAS.NET PNHTO00. INTLE.USR.MAS.NET PVGFF00. INTLE.USR.MAS.NET SELTO00. INTLE.USR.MAS.NET SGNTO00. INTLE.USR.MAS.NET SHATO00. INTLE.USR.MAS.NET SIATO00. INTLE.USR.MAS.NET SINAP00. INTLE.USR.MAS.NET SINFF00. INTLE.USR.MAS.NET SINTO00. INTLE.USR.MAS.NET SUBAP00. INTLE.USR.MAS.NET SUBTO00. INTLE.USR.MAS.NET SYDAP00. INTLE.USR.MAS.NET SYDTO00. INTLE.USR.MAS.NET TPEAP00. INTLE.USR.MAS.NET TPETO00. INTLE.USR.MAS.NET TYOHK00. INTLE.USR.MAS.NET TYOMR00. INTLE.USR.MAS.NET TYONH00. INTLE.USR.MAS.NET XMNTO00. INTLE.USR.MAS.NET

PERTH TOWN PHNOM PENTH TOWN PUDONG CARGO SEOL TOWN SAIGON TOWN SHANGHAI TOWN NO RESPONSE XIAN TOWN NO RESPONSE SINGAPORE AIRPORT SINGAPORE CARGO SINGAPORE TOWN SURABAYA AIRPORT SURABAYA TOWN SYDNEY AIRPORT SYDNEY TOWN TAOPEI AIRPORT TAIPEI TOWN HANKYU NO RESPONSE MORI NO RESPONSE NAN OH NO RESPONSE XIAMEN TOWN

10.56.10.241 10.141.10.241 10.95.30.241 10.52.10.241 10.94.10.241 10.95.10.241 10.39.10.241 10.59.20.241 10.59.30.241 10.59.10.241 10.96.20.241 10.96.10.241 10.51.20.241 10.51.10.241 10.67.20.241 10.67.10.241 10.63.11.241 10.63.10.245 10.63.12.241 10.58.10.241

International West stations


Domain server AMSAC00. INTLW.USR.MAS.NET AMSAP00. INTLW.USR.MAS.NET AMSTO00. INTLW.USR.MAS.NET BLRTO00. INTLW.USR.MAS.NET BOMTO00. INTLW.USR.MAS.NET BRUTO00. INTLW.USR.MAS.NET BRUFF00. INTLW.USR.MAS.NET CAITO00. INTLW.USR.MAS.NET CPTTO00. INTLW.USR.MAS.NET DACTO00. INTLW.USR.MAS.NET DELTO00. INTLW.USR.MAS.NET DXBAP00. INTLW.USR.MAS.NET DXBTO00. INTLW.USR.MAS.NET EWRAP00. INTLW.USR.MAS.NET FARAP00. INTLW.USR.MAS.NET FARFF00. INTLW.USR.MAS.NET FARTO00. INTLW.USR.MAS.NET HYDTO00. INTLW.USR.MAS.NET ISTTO00. INTLW.USR.MAS.NET JEDTO00. INTLW.USR.MAS.NET JNBTO00. INTLW.USR.MAS.NET KHITO00. INTLW.USR.MAS.NET LAXAP00. INTLW.USR.MAS.NET LAXFF00. INTLW.USR.MAS.NET LAXTO00. INTLW.USR.MAS.NET location AMSTERDAM CARGO AMSTERDAM AIRPORT AMSTERDAM TOWN NO HOST BANGALORE TOWN BOMBAY TOWN BRUSSEL TOWN NO RESPONSE BRUSSEL CARGO CAIRO TOWN CAPETOWN TOWN DAKAR TOWN DELHI TOWN DUBAI AIRPORT DUBAI TOWN NEW YORK AIRPORT FRANKFURT AIRPORT FRANKFURT CARGO FRANKFURT TOWN HYDERABAD TOWN ISTANBUL TOWN JEDDAH TOWN NO RESPONSE JOHHANESBURG TOWN KARACHI TOWN LOS ANGELES AIRPORT LOS ANGELES CARGO LOS ANGELES TOWN IP address 10.76.30.241 10.76.20.241 10.76.10.241 10.55.60.241 10.85.60.241 10.78.10.241 10.78.30.241 10.79.60.241 10.109.10.241 10.115.60.241 10.62.10.241 10.60.20.241 10.60.10.241 1054.20.241 10.64.20.241 10.64.30.241 10.64.10.241 10.88.60.241 10.133.10.241 10.83.10.241 10.84.10.241 10.124.60.241 10.61.20.241 10.61.30.241 10.61.10.241

LHRAP00. INTLW.USR.MAS.NET LHRFF00. INTLW.USR.MAS.NET LONTO00. INTLW.USR.MAS.NET MAATO00. INTLW.USR.MAS.NET MANTO00. INTLW.USR.MAS.NET NYCTO00. INTLW.USR.MAS.NET PARFF00. INTLW.USR.MAS.NET PARTO00. INTLW.USR.MAS.NET PARTO01. INTLW.USR.MAS.NET ROMTO00. INTLW.USR.MAS.NET YVRTO00. INTLW.USR.MAS.NET ZAGTO00. INTLW.USR.MAS.NET ZRHTO00. INTLW.USR.MAS.NET

HEATHROW AIRPORT HEATHROW CARGO NO RESPONSE LONDON TOWN MAADRAS TOWN MANCHESTER TOWN NEW YORK TOWN PARIS CARGO PARIS TOWN1 PARIS TOWN2 NO RESPONSE ROME TOWN VANCOUVER TOWN NO RESPONSE ZAGREB TOWN ZURICH TOWN

10.50.20.241 10.50.30.241 10.50.10.241 10.69.10.241 10.77.10.241 10.54.10.241 10.70.30.241 10.70.10.241 10.70.11.241 10.144.10.241 10.150.10.241 10.159.10.241 10.75.10.241

D. SOE Standard MAS Application List


No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Software/Application Windows XP Professional V2002 Internet Explorer (IE)/ Outlook Express 7.0 OPAT Client Quick3270 Microsoft Office 2007 Standard Excel, Power Point, Adobe Reader Trend Micro Anti-Virus Java LANDesk Client MSN Live SITA Liaison SFEB SITA NGAI Client SAP GUI Adobe Flash Player Juniper Network Connect SITA Reservation Desktop SITA Airfare Data Builder Adobe Shockwave Player Version SP3.0 V7 V5.16 V3.83 SP3 V10.1.2 V8.0 V1.5.16 V8.80.2.2 V2009 V 6.15.1 V11.1.54 V7.20 V10.0 V7.0 V3.5.12.1 V8.00.11 V11.5

E. Second Level Support Engineer for Escalation


No 1 2 Name Ghazali Meskam Jefri Wirjon Contact 6012-631-8367 6017-322-3804

** For international station, please call DCC (Desktop Command Centre), Tel: +603 22649928 and ask for the above engineers.

3. Tech Refresh Checklist

DESKTOP_CHECKLIS T_FORM_V1_1.doc

New Desktop Deployment Checklist

4. Tech Refresh Procedure step 1 User Information gathering


(Section 1 of check list) a. Hand over the Tech Refresh Check list to user and fill up the required user information. 1. FULL Name User full name 2. Cost Centre /RC Cost centre or responsible centre of the user 3. Designation Position hold by the user 4. Employee /Staff ID Staff ID of the user ( 7 digits) 5. Memo ID: Memo ID of the user 6. Working Hours select working hours of the user 7. Building /Floor Building & floor user is located 8. Division Division that the user is working for 9. Department/Section Department/section that the user is working for. 10. Location/site code site or station code 11. Phone/Mobile office phone and mobile number of the user

5. Tech refresh Procedure step 2 Old PC Information gathering


Section 2A Old CPU information
CPU Brand Brand/manufacturer of the old PC (Dell/IBM/Compaq/etc) CPU type type of CPU (Pentium 4, Celeron, etc.) CPU Model Model of the old PC (Optiplex 240/260/270/280/etc) S/N Serial number or service tag of the PC HDU/RAM size Hard disk capacity (20/30/40/etc GB) & Memory size (128MB/256MB/512MB/1GB/2GB/etc) 6. OS Operating system ( window XP / windows 2000) 7. Used by Indicate the PC is use by individual, shared, not use or others. 1. 2. 3. 4. 5.

Click start -> setting -> control panel ->system; you will see the screen below Fig: 2A

** Most of the information can be obtained in control panel->system

OS Windows XP Brand Dell Model Latitude E5420 CPU Intel Core i5 RAM 2GB

Section 2B Old Monitor information


1. 2. 3. 4. 5.

Brand Brand/manufacturer of the old monitor (Dell/IBM/Compaq/etc) Model Model of the monitor S/N Serial number of the monitor Type indicate if it is LCD or CRT monitor Size monitor size (15/17/19/21/etc inches)

Section 2C IP address information


1. 2. 3. 4. 5. IP Add Record down the IP address of the old PC Subnet Mask Subnet Mask setting of the old PC Gateway Gateway IP address of the old PC Primary/secondary DNS Primary and secondary DNS of the old PC. Static IP or Dynamic IP

Click start -> run-> in the open: field, type cmd -> it will open a cmd.exe or DOS window, in the dos prompt, type ipconfig /all. You will the screen as below. Fig: 2C

** You can obtain the IP address information by doing the following:-

IP 10.1.13.41 Submask-255.255.255.0 Gateway-10.1.13.5 Pri. DNS-10.250.11.23 Sec. DNS-10.250.11.24

Section 2D Physical attached printer/peripheral information


Brand Brand/Manufacturer of the printer/peripheral Model Model of the printer/peripheral Serial Number Serial number of the printer/peripheral Port(COM/LPT/USB) Indicate the printer/peripheral is connected to com port/parallel port or USB port) 5. Printer/scanner/others Indicate what is the peripheral device (printer/scanner or any others peripheral) 1. 2. 3. 4.

Section 2E Printers configuration in windows (control panel -> printer)


1. 2. 3. 4. 5.

Printer Name Printer name configured in old PC Driver Driver of the printer installed Port -> where the printer is connected to : com1 port; LPT1 parallel port or network printer , etc Share name record down the share name of the printer if it is shared with other user IP add. If networked record down the IP address of the network printer or the location of a shared printer, example: address of PC \share name>

** You can obtain the installed printers information by doing the following:-

1. Click start -> setting-> printers. You will see a list of printers installed as screen below:- Record down the printer names

Fig: 2E1

In this example: there are 2 printers configured. Generic / text only - on LPT1 (parallel port) HP 2000c printer on network with IP address 10.1.13.211 2. To obtain the printer driver, right click the <printer name> -> select Properties -> select Advanced tab. Record down the driver name Fig: 2E2

In this example, the driver is HP 2000C. 3. To obtain the port (com/LPT/network), right click the <printer name> -> select Properties -> select Ports tab. Record down the port. If it is network, record down the IP address in the column IP add. If in network Fig: 2E3

In this example, the printer is connected to TC/IP port 10.1.13.211 (network printer 4. To obtain the share name, right click the <printer name> -> select Properties -> select Sharing tab. Record down the share name (if any) Fig: 2E4

In this example, the printer is shared with other user, share name is HP2000C

Section 2F OPAT WINDSM application settings

1. Device/session indicates the type of device configured in OPAT. OPAT can be configured with one or more device. Generally there are 5 type of devices namely:i. Terminal 2915 -> Terminal emulator ii. MSG Printer -> message printer iii. TKT printer -> ticketing printer iv. BagTag Printer -> Baggage Tag printer v. ATB Boarding pass printer 2. Name record down the session name of each device 3. Host Address record down the Host Address of each device 4. Gateway record down the OPAT gateway name 5. Printer session protocol In the printer session, record down the protocol (serial or parallel)

** You can obtain the OPAT information by doing the following:-

1. Click start -> program-> OPAT Client -> OPAT Client Administrator. You will see a list of devices configured as below screen:-

Fig: 2F1

In this example, 2 devices are configured. Kommas 2915 terminal BQQ16 message printer

2. To obtain the full configuration of device: kommas, double click on kommas, you will see a screen as below:- Record down all the configuration. Fig: 2F2

3. To obtain the full configuration of device: BQQ16, double click on BQQ16, you will see a screen as below:- Record down all the configuration. Fig: 2F3

Section 2G MH MAIL application settings

6. MH mail Server name Name of the MH mail server (mhkulkjexc004v1.mh.corp.net) 7. User name name of user configured to use MH Mail (normally staff ID) 8. .pst/.pab/ data files & location file name and location for i. pst personal store (personal folders) contains all the mails ii. pab personal address book

** You can obtain the MH Mail information by doing the following:1. Click start -> Setting-> Control Panel -> MAIL. Double click on the mail icon screen as below:you will see a

Fig: 2G1

Click on below. Fig: 2G2

, select

and click Next, you see the screen

Double click on the Microsoft Exchange Server, and then click on Change button, you will come to below screen (fig. 2G3). Fig. 2G3

Record down the Microsoft Exchange Server and User Name in the checklist.

2. Click on Data files button on fig 2G1, you will come to the screen (fig 2G4) below:- and record down all the personal folders names and paths Fig 2G4

**** take note that by default, the files are sitting in the below path. C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook\ *.pab C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook\ *.pst

Section 2H Trend Micro application settings (SKIP THIS STEP)


9. Trend Micro Server Name name of Trend Micro server.

** You can obtain the Trend Micro Server information by doing the following:-

1. Click start ->programs -> Trend Micro officeScan client ->OfficeScan Client, you will see the screen below:-

Fig: 2H1

Click on Help and then select About as shown above, the following screen will be displayed.

Fig: 2H2

Make sure the Anti-Virus pointing to local server

Section 2I Internet Explorer settings


1. 2. 3. 4.

Proxy Server name name of proxy server Port the port number user for internet access Use automatic configuration script tick the box if it is used Address Location of the automatic configuration script.

** You can obtain the internet explorer setting by doing the following:-

1. Launch the internet explorer, on the top menu bar, select tool s->Internet options, and follow by selecting the tab Connections. You will come to a screen as below

Fig 2I1

2. Click on LAN Settings, to move to next screen.

Fig: 2I2

3. Check if automatic configuration script is used and record down the address. 4. Check if proxy server is used and record down the proxy server address and port number. 5. Click on Advance , to go to next screen Fig 2I3

6. Check and record down all the Exception addresses in checklist.

Section 2J PIMS settings

1. LU LU used by the PIMS application

** You can obtain the PIMS setting by doing the following:-

1. Double click on PIMS icon on the desktop 2. You will see a PIMS screen as below 3. The LU number is on the top left corner of the screen as shown in the below figure

Fig. 2J1

Section 2K SITA Airfare Insight

1. No setting required if PC access directly using MAS network 2. If PC is using IPVPN connection to access, you need to set the proxy server Host and port used. It is a standard setting :i. Proxy Server host: socks.mas.net ii. Port :1080 1. Run the SITA liaison program by double on SITA Liaison icon. 2. Record down all the devices configured in the checklist. 3. For each device, use one copy of SITA Liaison Checklist.

Section 2L SITA Liaison

** You can obtain SITA Liaison setting by doing the following:1. On the desktop screen, double Click on SITA Liaison icon to launch the program. Close all Liaison sessions except the Liaison commander. 2. On the Liaison Commander , you will find multiple devices configured as an example below; there are three devices configured, namely sita, TKT and UNAT

3. To check the configuration of each device; right click on <the device> and select configure -> Description.

Checking SITA Configuration

4. On the wizard 1of 6, record down New Session Name: SITA Select host emulation UTS A description of the session: Check in or boarding Click Next to continue 5. On the wizard 2 of 6, record down Checkbox Automatic Login Enter T. Security user ID: bjerre Enter T Password: 2hog2h Checkbox Unattended Devices Checkbox Automatically start-up Click Next to continue 6. On the wizard 3 of 6, record down Select Application Check-in Select Start-Up Screen: Terminal Checkbox GUI Transaction log Checkbox Trace Logging Click Next to continue

7. On the wizard 4 of 6, record down Background colour: Black Foreground colour: White Click Next to continue

8. On the wizard 5 of 6, record down Timeout : 30 (default)

Click Communications to continue

9. On the Protocol, record down Checkbox PC/PCM Click OK to continue

10.On the TCP/IP Properties, records Rendezvous IP address Primary: 57.255.41.30 Secondary: 57.255.41.30 Reconnect delay: 0 sec PID type : Dynamic

Click OK to continue 11. IF Dynamic PID is selected, you are prompt with this Dynamic PID Properties screen. Enter all the settings as per checklist a. Destination: X28PSB b. IATA Number c. MCC: D (default) d. Country Code: e. City Code: f. Screen Size: g. Department: h. Tick - the Perform Inline CLR checkbox i. Enter PID number in I. Hardcopy printer (for message printer) in miscellaneous section II. Printer PID (for Boarding Pass) in Boarding Pass section III. Printer PID (for Bag Tag) in Bag Tag section IV. Printer PID (for ticketing) in Ticketing section Click OK, you will enter to PCPCM configuration 12. Note: Do not select any printer except Message to CRT. Dynamic session with inherit printers configured in step 10 (Dynamic PID Properties screen) Click Done

13. The summary of configuration is displayed. Click Finish to end the configuration For Dynamic PID, configuration end here. IF PID is static, you are required to check the PC/PCM (printers) configuration

14. To check the PCPCM setting, right click <the device>, select configure -> PCPCM Wizard.

15. To check the PCPCM setting, right the device, select configure -> PCPCM Wizard.

In general, you can find 4 types of devices in MAS environment namely message printer, ticket printer, ATB and Bag Tag printers. 16. To check the Message printer setting, double click on the Message Printer icon of the device,

17. Record down the a. Manufacturer b. Printers/Devices Click Next to next screen

18. Record down a. Parallel Printers selected (apply only to parallel printer) Click Next to next screen

19. Record down Serial Parameters a. Default to b. Port for the device c. Serial parameters (apply only to serial printer) Click Next to next screen 20. Record down Override STX/ETX a. (default)

(apply only to serial printer) Click Next to next screen 21. Record down Device specific a. Block Size b. ACK all printer input (apply only to serial printer) Click Next to next screen 22. Record down Form Position a. Top margin b. Lines per page c. Left margin d. Column per page Click Next to next screen 23. Record down Character Transalation a. Carriage Return CR +LF b. Line Feed CR + LF c. Form Feed after carriage Click Next to next screen (end for message printer)

24. Click Finish

25. To Check the setting of ticketing printer, double click on the Ticketing Printer

26. Record down a. Manufacturer b. Printers/Devices Click Next to next screen

27. Record down a. Selected parallel printer (apply to parallel printer only) Click Next to next screen

28. Record down Serial Parameters a. Port for the device b. Serial parameters (apply to serial printer) Click Next to next screen 29. Record down Override STX/ETX a. (default) (apply to serial printer) Click Next to next screen

30. Record down Device Specific a. Block Size b. ACK all printer input (apply to serial printer) Click Next to next screen 31. Record down Form Position a. Top Margin b. Lines per Page c. Left Margin d. Column per page Click Next to next screen

32. Record down Character Translation a. Carriage Return CR + LF b. Line Feed CR + LF c. Form Feed after message Click Next to next screen (end of ticketing printer)

33. To check the setting of ATB, double click on the icon of automated Ticketing /Boarding (ATB)

34. Record down the following for ATB a. Manufacturer b. Printers Click Next to next screen 35. Record down Serial Parameters a. Default to b. Port for this device c. Serial parameters Click Next to next screen

36. Record down Override STX/ETX a. Default to b. Port for this device c. Serial parameters Click Next to next screen

37. Record down Device Specific a. Block Size b. ACK all printer input Click Next to next screen

38. Record down PECTABs a. Primary b. Input c. Tran Code length d. CLF translation point Click Next to next screen 39. To check the settings of Bag Tag printer, double click on the icon of Bag Tag printer

40. Record down a. Manufacturer b. Printers/Devices Click Next to next screen

41. Record down Serial Parameters a. Port for this device b. Serial Parameters Click Next to next screen

42. Record down Override STX/ETX a. (Default)

Click Next to next screen 43. Record down Device Specific a. Block Size b. ACK all printer input

Click Next to next screen 44. Record down PECTABs a. Primary b. Tran Code length (end of Bag tag) Click Next to next screen and end the configuration & repeat the steps for other devices.

Section 2M Others Application installed (non SOE)


1. 2. 3. 4.

Record down all other non-SOE application installed and required by the user. You are required to install back all the non SOE application. The procedure and resources are found on DVD provided. If there is any software that you cannot install, not available in DVD, please inform Getronics DCC and project manager.

Section 2N Drive mapping

5. Record down all the drive mapping that the user had. 6. In the example below, there are three network drive mapped.

Section 20 -release IP
1. 2. Before switching off and dismantling the old PC, remember to release the IP. To release the IP, open a DOS widow, and type c:\>ipconfig /release

6. Tech refresh Procedure step 3 Install new PC


Section 3 New PC Hardware Information
Section 3A-CPU (record down CPU information) 1. Brand the Brand / manufacturer of the new PC 2. Model Model of the PC 3. S/N: serial Number of the PC 4. Hard disk and RAM size Section 3B-Monitor (record down Monitor information) 5. Brand of Monitor 6. Model of Monitor 7. Serial Number of Monitor.

Section 4.1 New PC Installation


1. Remove the old hard disk from old PC. 2. Dismantle & remove the old PC. 3. Install new PC onto user workstation and connect all the printers and peripheral. (Do not connect to network , before you apply MS security patches) 4. Boot up the PC. On the first screen, you will be prompted to key in the users full name and organisation. As a standard, enter the following. i. Name: MAS ii. Organization: MALAYSIA AIRLINE SYSTEM 5. Next, you will be prompted for Computer name, administrator ID and Password. Please take note that the standard naming convention for computer name in MAS is the serial number. iii. Computer Name: <serial number> of the new desktop iv. Administrator : auto populated (administrator) v. Password: auto populated (D3LL2008) 6. Next, you will be prompted to set the DATE & TIME of this computer and Time Zone I. Date and Time II. TIME ZONE settings 7. The system will reboot and prompt for user logon. 8. Logon to windows XP with local administrator. vi. Login: administrator vii. Password: D3LL2008 9. The system will take you to Windows XP desktop. 10. Before you connect to network, apply MS security patches (MS08-067; MS08-078 and MS09-001) 11. Assemble the USB/SATA/IDE convertor kit; plug in the old hard disk to IDE connector and the USB cable to any USB port of the new desktop. Power on the power adaptor of the kit.

12. Once the old hard disk is plugged onto the USB port, the Windows will detect and display it as second hard disk.

13. On the C: Drive, create a directory called DATA. Example: C:\DATA. Copy all data in old hard disk to this directory except the following folders viii. I386 folder ix. Program files x. WINNT Copy from E:\ <all folders and files except the above three folders> Copy to C:\DATA

Note: if you encounter access denied, 1. You need to copy folder by folder. Ignore , if it is a program files (non data file) 2. Take ownership of the folder , if user removed all access right except himself. 14. Remove the SATA/IDE convertor kit once completed.

Section 4.2 Join Domain


1. To join new PC to Domain, click Start -> Setting -> Control Panel -> System 2. In the System Properties, select Computer Name tab. Click on Change button to next screen

3. Ensure that the Computer Name is the same as the Serial Number of the computer, change if required. Select Domain and enter the Domain Name. (INTLE or INTLW) Click OK to continue

4. You are prompt for user with administrative right. User name: intle\dsktopadmin Password: Getr0nics1 (Refer to Section 2 for user name with administrative right) Click OK to continue

5. A welcome message appears if the process to join domain is successful.

6. You will see the Full Computer Name & Domain Restart the computer to make the changes effective.

Section 4.3 User logon to Domain and copy back user profile
Logon to W indows

1. Ask the user to login to Domain using users ID and password.


User Name:<staff Id> Password:<user password> Logon to: <domain>

(user ID normally is users staff ID which is seven numeric number) ** Select the correct Domain 2. Once the user login to Domain, the windows will create a new profile for the user in c:\Documents and Settings (In this example, user ID is 0051048, a folder 0051048 is created )

3. To copy users old profiles, go to C:\DATA\Documents and Settings\0051048 folders. Copies three folders namely Desktop, Favorites and My Documents. **Select the three folders, right click and select copy

4. To restore users profiles, go to C:\Documents and Settings\0051048 folders. Select the user profile folder (0051048 in this example), right click and select Paste. **The use settings in Desktop, Favourites and My Document will be restored.

Section 4.4 Add and configure printers


You are required to add and restore back all the printers and peripheral of the old PC base on the records in the checklist. Any peripheral like scanner will require you to load driver from CD. Admin right is required. To Add a parallel Printers

1. Add a parallel printer. Click start -> Settings -> Printers -> Add Printer. On the Welcome screen click Next

2. On Local or Network Printer screen, Select Local Printers attach to this computer. Click Next to go to next screen

3. On Select a Printer Port screen Select LP1 or 2 (base on checklist )

Click Next to go to next screen

4. On Install Printer Software screen. Select the Manufacturer and Printers. If the printer model is not listed, click on Have Disk.

5. On the Install From Disk screen You insert the CD that contains the printer driver, browse to the driver and click OK and continue to click Next after selecting the right driver.

6. On the Name Your Printer screen Key in the same printer name as the old PC (base on checklist) Select Yes, if this is a default printer, or No, if it is not. Click Next to continue 7. On the Printer Sharing screen Select Do not share this printer if it is not shared. Select Share name and key in the share name as the old PC (base on checklist) Click Next to continue 8. On the Location and Comment screen Enter the Location and Comment

Click Next to continue 9. On the Print Test Page screen Select yes to print a test page Click Next to continue

10. Click Finish to end the Add printer wizard

To Add a Serial Printer on COM port 1. Add a serial printer. Click start -> Settings -> Printers -> Add Printer. On the Welcome screen click Next

2. On the Select a Printer port Select a com port (com1 or com2)

Click Next to continue

3.

On the Install Printer Software screen Select the Manufacturer and Printer driver. (Normally, message/ticketing/bag tag and ATB printers are serial printers and use Generic printer and Generic /Text only for driver. )

Click Next to continue 4. On the Name Your Printer screen Enter the name of the printer (as the old PC) Click Next to continue

5.

On the Printer Sharing screen, Select Do not share this printer if it is not shared, Select Shared and enter the share name as the old PC (base on checklist) Click Next to continue and enter the Location and Comment if shared.

6.

On the Print Test Page Select Yes to print a test page

7.

Click Finish to end the add printer wizard

8. To configure the serial parameter, select the serial printer on the Add Printer screen, right click and select Properties. We will see the screen on the right. Go to Ports tab, select the com port, and click on the Configure Port button. 9. On the COM1 Properties screen Verify that the serial parameters is correct (same as old PC, and base on checklist) Make the changes if required

To add a shared printer connected to another PC. 1. To add a printer attaches to another PC, on the Local or Network Printer screen, select A Network printer, or a printer attach to another computer. Click Next to continue

2. On the Specify a Printer screen Select Connect to this printer and enter shared printer name. \\computer name\printer share name In this example \\L3C1491\hplaserj5 Click Next to continue

3. On the Default Printer screen Select Yes, if it is the default printer or No, if it is not. Click Next to continue

4. Click Finish to end the wizard.

To add a network printer.

1.

To add a printer on the network. On the Local or Network Printer screen, select A Network printer, or a printer attach to another computer. Click Next to continue

2.

On the Select a Printer Port screen Select Crete a new port. On the pull down list select Standard TCP/IP Port. Click Next to continue

3.

On the Welcome screen, click Next to continue

4.

On the Add Port Screen

Enter the IP address on the Network Printer Click Next to continue

5. Click Finish to end the TCP/IP printer wizard and continue

6. On the Install Printer Software screen. Select Manufacturer and Printer If the driver is not on the list, insert driver CD and click Have Disk to load the correct drivers Click Next to continue 7. On the Name Your Printer screen, Enter the name of the printer (same as old PC) And select if you configure this printer as default. Click Next to continue 8. On the Printer Sharing screen, Select Do not share this printer. Click Next to continue

9. On the Print Test Page, Select yes to print a test page. Click Next to continue

10. Click Finish to end the wizard.

Section 4.5 Configure OPAT WINDSM


To configure OPAT, click Start-> Programs -> OPAT Client -> OPAT Client Administrator. 1. To add a 2915 Terminal, click on configuration -> Add -> 2915 terminal.

2. On the 2915 Terminal Device screen, Enter the Name as Kommas Host Address: 5123BC Gateway Address: rsgwp023.mas.net Protocol: Serial (com) To change com port parameter, click on the (red) command button 3. On the Serial Port (COM) screen, you can change the serial parameter.

4. To add a message printer, click on configuration -> Add -> Message Printer.

5. On the Message Printer Device. Enter all the information as the old PC Name: BQQ16 Host Address: 412303 Gateway: rsgwp023.mas.net Protocol: Serial (COM)

6. On the Serial Port (COM) screen, you can change the serial parameter.

7. Two devices successfully configured.

8. OPAT printers must start as a service. Right click My Computer and select Manage to go to Management Console

9. Under the Management Console > Services, the default start-up type is - Disabled. Enable only those configured in OPAT. To configure Message Printer, double click on OPAT TTY Printer

4. Please wait until the extraction complete.

10. On the TTY Printer Properties screen. Select Automatic on start-up type Click on Apply Click on Start to start the service ATB automatic Ticket/boarding BTP Bag Tag Printer TAT Ticketing printer TTY Message Printer

Section 4.6 SAP GUI Installation Guide

SAP BPC Stand alone Software Installation

Section 4.7 Configure MH MAIL


To Configure MH Mail (Outlook) for user, click Start ->Settings -> Control Panel -> Mail 1. In the Control Panel, Double click on the Mail icon

2. In the Mail Setup screen Double click on the E-Mail account button

3. In the E-Mail Account screen Select Add a new e-mail account Click Next to continue

4. In the E-Mail Account /Server Type screen Select Microsoft Exchange Server Click Next to continue

5. In the E-Mail Account /Exchange Server Setting screen Microsoft Exchange Server: Mhkulkjexc004v1.mh.corp.net User Name: <user staff ID> Chick Check Name Click Next to continue 6. To connect to Exchange Server, you will be prompted for user name and password. User name: mh\<user staff ID> Password: <user password> Click Next to continue 7. The outlook will be launched. By default, the e-mail will be delivered to users mailboxes on the exchange server.

To create a personal folder on the local drive; on the Microsoft outlook , click on the Tools ->Options

8. On the Option screen, Click on Data File.

9. On the Outlook Data Files screen, click on Add

10. On the New Outlook Data File screen, select Office Outlook Personal Folders (.PST) Click OK to continue.

11. By default, it is create at C:\Documents and settings\<user>\Local Settings\Application Data\Microsoft\Outlook\ *.pst File Name: < User Name> 12. On Create Microsoft Personal Folders , change Name to user name Name: <User Name> Click OK to continue and close the Outlook Data File. 13. Now, on the Microsoft Outlook, you will see a personal folder created.

14. The next step is applicable for existing MH Mail user. The purpose is to move his/her old mail to this newly created personal folder. To add the old pst or personal folder, click on Tools ->Options -> Mail Setup -> Data File Click ADD 15. Select Office Outlook Personal Folders (.PST) Click OK to continue.

16. Next, you search for old pst file. In this scenario, it is smlau.pst (you have this info on your checklist) On the file name, name it as Personal Folders_old (example) Click OK to continue

17. Change the Name: Personal Folders_Old Click OK to continue and close DATA File

18. Next you move all the emails in Inbox and Send Item of the Old Personal Folder to Inbox and Send Items of the new Personal Folder. Highlight all the mails, drag and drop them in New Personal folder. Next and final step is to remove the old personal folder.

19. On the DATA Files screen, highlight the Personal Folder_old, click on Remove.

20. Here is final look of the OUTLOOK.

Section 4.8 Pointing Trend Micro OfficeScan client to local AV server


To point OfficeScan Client to local Server, you run IpXfer.exe by following the steps below:a. Copy IpXfer.exe to c:\ b. Open a DOS window at root (C:\) and run the command ipxfer -s <server name>.<domain name>.usr.mas.net -p 80 -m 1 -c 12345 Example if its London Town Office ipxfer -s LONTO00.intlw.usr.mas.net -p 80 -m 1 -c 12345 (Refer to Section 2C. Station Server Information for server and domain name) **For PCs in airport or cargo office without local server, it shall point to town office server. *** For PCs in town, airport or cargo that do not have any local server, point AV server to KJ server (s_kulkjav1.kulkj.usr.mas.net:80) c. Verify PC is correctly pointing to right AV server. Follow below steps.

21. Click start ->programs -> Trend Micro officeScan client -> OfficeScan Client, You will see the screen on the left. Click on Help and then select About

22. You will see the server name and port. In this example, the AV server is L ONTO 00 .intlw.usr.m as.net

Section 4.9 Internet Explorer Proxy Setting


Correct setting with Proxy server will allow the user to access to internet. 1. Launch the internet explorer. Click on Tool -> Internet Options

2. On the Internet Option, click on the LAN Settings

3. Restore back all the settings as per checklist. Key in Address if automatic configuration script is applied Key in the proxy address and port number if proxy server is used. Click on Advanced.. to next screen

4. On the Exceptions, enter all the text. Click OK and save the setting

Section 4.10 Configure LU for PIMS


1. Go to Start 2. My Computer > Local C driver > Program File > Quick 3270 3. Copy Quick 3270 and Paste > Rename to PIMS

4. In the right click, choose open with Notepad > press OK

5. In Find What, search for = DeviceName

6.

Key In LUID PIMS at DeviceName=<LUID> and save the file.

7. 8. 9.

Exit all windows. Copy PIMS Icon to desktop. For testing type PIMS

Section 4.11 New SSL VPN Installation Cookbook

SSL VPN CookBook v1.docx

Section 4.12 SITA Liaison Configuration


Here is example of configuring SITA Liaison with Dynamic PID

1.

Go to C:\SOE & Support Software\SITA\SITA Liaison\Liaison Installation file, double click on the icons Liaison Registration code.reg ** This will automatically install the registration key To configure SITA Liaison, Double click on the SITA Liaison icon on the desktop SITA Liaison Commander will be launched. Click on Settings 4. On the wizard 1of 6, enter New Session Name: SITA Select host emulation UTS A description of the session: Check in or boarding (follow the checklist) Click Next to continue

2. -configure SITA Liaison with dynamic PID 3.

5.

On the wizard 2 of 6, Tick Automatic Login Enter T. Security user ID: bjerre Enter T Password: 2hog2h Un-tick Unattended Devices Un-tick Automatically start-up (follow the checklist) Click Next to continue

6. On the wizard 3 of 6, Select Application Check-in Select Start-Up Screen: Terminal Enter T Password: 2hog2h Un-tick GUI Transaction log Un-tick Trace Logging (follow the checklist) Click Next to continue 7. On the wizard 4 of 6, set Background colour: Black Foreground colour: White (follow the checklist) Click Next to continue

8.

On the wizard 5 of 6, set Timeout : 30 (default) (follow the checklist) Click Communications to continue

9. On the Protocol, Tick PC/PCM (follow the checklist) Click OK to continue

10.On the TCP/IP Properties, Key in Rendezvous IP address Primary: x.x.x.x Secondary: y.y.y.y Reconnect delay: 0 sec PID type : Dynamic (follow the checklist) Click OK to continue 11. IF Dynamic PID is selected, you are prompt with this Dynamic PID Properties screen. Enter all the settings as per checklist a. Destination: X28PSB b. IATA Number c. MCC: D (default) d. Country Code: e. City Code: f. Screen Size: g. Department: h. Tick - the Perform Inline CLR checkbox i. Enter PID number in I. Hardcopy printer (for message printer) in miscellaneous section II. Printer PID (for Boarding Pass) in Boarding Pass section III. Printer PID (for Bag Tag) in Bag Tag section IV. Printer PID (for ticketing) in Ticketing section Click OK, you will enter to PCPCM configuration

12. Note: Do not select any printer except Message to CRT. Dynamic session will inherit printers configured in step 10 (Dynamic PID Properties screen) Click Done

13.The summary of configuration is displayed. Click Finish to end the configuration

An Example to configure SITA Liaison with STATIC PID 14. Go to. C:\SOE & Support Software\SITA\SITA Liaison\Liaison Installation file, double click on the icon Liaison Registration code.reg ** This will automatically install the registration key 15.To configure SITA Liaison, Double click on the SITA Liaison icon on the desktop 16. SITA Liaison Commander will be launched. Click on Settings 17.On the wizard 1of 6, enter New Session Name: SITA Select host emulation UTS A description of the session: Check in or boarding (follow the checklist) Click Next to continue

- Configure SITA Liaison with STATIC PID

18.On the wizard 2 of 6, Tick Automatic Login Enter T. Security user ID: bjerre Enter T Password: 2hog2h Un-tick Unattended Devices (ticked if it is a UNAT device) Un-tick Automatically start-up (follow the checklist) Click Next to continue 19. On the wizard 3 of 6, Select Application Check-in Select Start-Up Screen: Terminal Enter T Password: 2hog2h Un-tick GUI Transaction log Un-tick Trace Logging (follow the checklist) Click Next to continue 20.On the wizard 4 of 6, set Background colour: Black Foreground colour: White (follow the checklist) Click Next to continue

21.On the wizard 5 of 6, set Timeout : 30 (default) (follow the checklist) Click Communications to continue

22.On the Protocol, Tick PC/PCM (follow the checklist) Click OK to continue

23.On the TCP/IP Properties, Key in Rendezvous IP address Primary: 57.5.64.251 Secondary: 57.5.64.250 Reconnect delay: 0 sec PID type : Specific PID Number: 13035 (follow the checklist) Click OK to continue

24. Next you will be prompt for PCPCM configuration wizard.

Message Printer configuration

25. On PCPCM wizard 1 of 5 To configure the Message Printer setting, double click on the Message Printer icon of the device,

26. On PCPCM wizard 2 of 5 Selected the following:a. Manufacturer b. Printers/Devices Click Next to next screen If parallel printer go to step 44 If serial Printer go to step 45 -48 27. On PCPCM wizard 3 of 5 Select a parallel printer (apply only to parallel printer) Click Next to next screen

28. On the PCPCM wizard 3 of 5 29. Set the Serial Parameters a. Default to b. Port for the device c. Serial parameters (apply only to serial printer) Click Next to next screen

30. On the Override STX/ETX a. Select (default)

(apply only to serial printer) Click Next to next screen 31. On the Device specific Key in the following:a. Block Size b. ACK all printer input (apply only to serial printer) Click Next to next screen 32. On the PCPCM wizard 4 of 5 Form Position, key in the followings:a. Top margin b. Lines per page c. Left margin d. Column per page Click Next to next screen 33. On the Character Translation, select the following:a. Carriage Return CR +LF b. Line Feed CR + LF c. Form Feed after carriage Click Next to next screen (end for message printer) 34. Click Finish to end the configuration for device SITA Repeat the process for other device.

Ticket Printer Configuration

35. To configure the setting of ticketing printer, double click on the Ticketing Printer

36. On PCPCM wizard 2 of 5, Select the followings:a. Manufacturer b. Printers/Devices Click Next to next screen If parallel is selected, go to step 54 If serial is selected, go to steps 55 -57 37. On PCPCM wizard 3 of 5 a. Selected parallel printer (apply to parallel printer only) Click Next to next screen

38. On PCPCM wizard 3/5 Set the Serial Parameters a. Port for the device b. Serial parameters (apply to serial printer) Click Next to next screen 39. On the Override STX/ETX Select: (default) (apply to serial printer) Click Next to next screen

40. On the Device Specific Screen, Set the followings:a. Block Size b. ACK all printer input (apply to serial printer) Click Next to next screen

41. On the Form Position, key in the followings:a. Top Margin b. Lines per Page c. Left Margin d. Column per page Click Next to next screen 42. On the Character Translation, select the followings:a. Carriage Return CR + LF b. Line Feed CR + LF c. Form Feed after message Click Next to next screen (end of ticketing printer configuration)
ATB Configuration

43. To configure the setting of ATB, double click on the icon of automated Ticketing /Boarding (ATB)

44. Select the following for ATB a. Manufacturer b. Printers Click Next to next screen 45. Select and set the Serial Parameters a. Default to b. Port for this device c. Serial parameters Click Next to next screen 46. Set the Override STX/ETX As Default Click Next to next screen

47. Key in Device Specific parameters as follows:a. Block Size b. ACK all printer input Click Next to next screen 48. Sett the PECTABs parameters a. Primary b. Input c. Tran Code length d. CLF translation point Click Next to next screen & end the configuration BAG Tag Printer Configuration

45. To check the settings of Bag Tag printer, double click on the icon of Bag Tag printer

46. Record down a. Manufacturer b. Printers/Devices Click Next to next screen

47. Record down Serial Parameters a. Port for this device b. Serial Parameters Click Next to next screen

48. Record down Override STX/ETX a. (Default)

Click Next to next screen

49. Record down Device Specific a. Block Size b. ACK all printer input

Click Next to next screen 50. Record down PECTABs a. Primary b. Tran Code length (end of Bag tag) Click Next to next screen and end the configuration Repeat the steps for other devices 51. At the end of SITA Liaison configuration, run this exe file Apply SFEB Changes to ALL Windows Profiles.exe. found in C:\SOE & Support Softwares\SITA\SITA Liaison\Liaison Installation file ** This will apply SITA Liaison profiles to all users 52. Run keymap.reg

Keyboard mapping. If the user wanted to have keyboard mapping


Transmission to Numpad Enter key & Clear Screen to ESC key.

Section 4.13 Other Applications


1. Restore back all users others application that are non-SOE. 2. The installation procedure and resource can be found in DVD provided 3. If you are not able to install any application, kindly contact DCC and project manager, we will assist you via remote control.

Section 4.14 Restore Network Drive


1. To restore network drive, right click on My Computer ->Map Network drive -> a. Select the Drive Number b. Type in the network drive or you browse to the shared folder on the network \\server\sharename

Section 4.15 Set Security log in Event Viewer


1. Click Start ->All Programs -> My Computer -> Manage. In the Computer management screen, right click on Security and select Properties

2. In the Security Properties screen, set Maximum log size to 1024KB and set Overwrite events as needed when maximum log size is reached.

Section 4.16 New LANDesk agent Installation.


1. Download the Landeskagent.zip (which contains three files), save it in dumb drive or CD

a. Install LANDesk agent.bat b. Installation Guide c. MAS_LDMS88_SP2a_agent.exe 2. Double click on Install LANDesk Agent.bat, click Run when the screen below appear.

3. A command prompt will pop up as on below.

4. Few seconds after the screen above pops up, the window below will show up. The installation is done when the window below closes itself. Installation time can vary between 5 minutes to 30 minutes. Average installation time should be around 10 minutes.

5. After the installation window closes, you should be able to see the LANDesk icon at the bottom right corner of the system tray.

6. After verifying that the LANDesk Icon is in place, go to Start > LANDesk Management > Inventory Scan as per screenshot below and run the Inventory Scan.

7. Tech refresh Procedure step 4 User Acceptance test & sign 0ff
Upon completion in setting up the new PC, the final step is to have the end user to test his/her new desktop. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Provide a short brief on the new desktop, example where is the power switch, etc. User able to launch MOC and old mail in My file cabinet is intact Able to access to internet. Able to launch OPAT and print on (MSG/TKT/BAG/ATB) printer. Able to use MS word/excel and able to print on office printer Able to launch MH Mail, send and receive mail Able to launch SITA Airfare Able to launch Q3270 Able to launch SITA liaison and on (MSG/TKT/BAG/ATB) printer All applications had been restored. Remember to delete/erase old hard disk with the consensus of user & Pack and move old PC to designated location 12. Scan and email New Desktop Deployment Checklist V5.1 to i. ext_ghazali.meskam@malaysiaairlines.com ii. ext_nasriq.sohod@malaysiaairlines.com

8. Tech refresh Procedure step 5 Reporting


1. Each deployment team lead is required and responsible to provide a daily update on the progress of Tech Refresh that he/she is responsible for. 2. Send the update to Getronics Project Management Project Manager: Yong Wai Chong Email Address: WaiChong.Yong@getronics.com Contact Number: +6019 313 8213 3. Attach with Daily report

Tech Refresh Daily Report.xls

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