Anda di halaman 1dari 32

Outsourcing in the Philippines

Report by: Rachel Co Course: MGT 5310NT

OUTSOURCING IN THE PHILIPPINES

Why hire a Filipino virtual assistant?

Definition of Outsourcing
Outsourcing is the subcontracting of an overseas company to perform services such as customer service, back-office tasks like accounting, technical support, programming, virtual assistance and more. In recent times, the terms has been most commonly used for technology related initiatives such as handing over the IT help-desk to a third-party

Why Outsource in the Philippines?


OUTSOURCING turns out to be every foreigner's best resort in order for their businesses to survive amidst global recession. It has also proven its huge contribution to the improvement of the Philippine economy.

The increasing quality of foreign employers seeking services in the Philippines simply proves how capable the Filipinos are in delivering high-quality services almost equal to what employers get from their local employees, ONLY CHEAPER.

Why Outsource in the Philippines?


The rate per hour for a highly-qualified US employee is $10. So for an 8-hour, 5-days a week work, you'd have to pay $400 a week just to get the weekly job done. However, in outsourcing, instead of paying $10 minimum per hour, companies can get an employee offshore with an equal amount of work quality at a $5-6 per hour! THUS, the major reason why many foreigners invest outsourcing in other countries, preferably Asian.

Why Outsource in the Philippines?


Filipinos have a very good English language background (large volume of English-speaking workforce) Filipinos are equipped in the technical and back-office tasks Good work ethic, and low labor cost Possess passion and determination for learning &working have an in depth understanding of U.S. key vertical markets and Internet marketing the similarity of culture of the Americans with the Filipinos

Outsource Industry Match: India vs. Philippines


In the recent years, study shows that companies operating BPO in India are closing down and migrating to the Philippines. Dell and Sprint are just one of the many who transferred. India's new tax ruling brought a negative effect to the country's outsourcing industry, giving way for the Philippines to be on the spotlight.

Outsource Industry Match: India vs. Philippines


Outsourcing in the Philippines not only paves American companies to be able to globalize their business, they were also able to maximize their resources and increase quality customer ratings and most importantly opening the doors for further investments for the business growth

Why Resort to Outsourcing in the Philippines?


In the midst of global crisis, many companies have had to cut back human resources and worst, close down, while some companies particularly from top nations, resort to alternative solutions in spite of the cons as long as the company survives.

Why resort to outsourcing in the Philippines?


These days, outsourcing has become the best alternative for these affected businesses to survive, especially those who require massive number of human resources like IT products and mobile phone companies which are in dire need of hundreds of individual to fill in both their customer service and technical department.

Why resort to outsourcing in the Philippines?


Hundreds of companies from all over the world, come to the Philippines to invest on business process outsourcing, in the hope of providing quality customer and technical service representatives to their clients abroad without spending a huge amount of money.

Why resort to outsourcing in the Philippines?


Moreover, government support and the IT infrastructure is a given. Major companies that already operate in the Philippines include AIG, AOL, Barnes & Noble, Chevron, Citigroup, Dell, HP, HSBC, IBM, Intel, JPMorgan Chase, Motorola, Procter & Gamble, Siemens AG and Trend Micro.

TOP CALL CENTERS IN THE PHILIPPINES


HSBC EDP, Alabang Teletech, Pasay 24/7 Customer Convergys, Cebu Convergys, Alabang Sykes, Quezon City Teletech, Bacolod City eTelecare Global Solutions, Alabang IBM Daksh HSBC EDP, Makati (www. callcenterphilippines.net)

LIST OF IT SERVICES BEING OUTSOURCED IN THE PHILIPPINES


Data Entry XML Conversion HTML Conversion Check Processing Web Research Data Conversion, File Conversion & Media Conversion Bookkeeping and Financial Accounting Accounting, Financial, Payroll and Taxation Services CAD / CAM Services Software and Web Development

LIST OF IT SERVICES BEING OUTSOURCED IN THE PHILIPPINES


Web and Graphics Designing Search Engine Optimization Animation and Multimedia Site Adminisitration E-commerce PHP Support Web Hosting Transcription: Medical, Legal, News etc. Web Content Writing

LIST OF IT SERVICES BEING OUTSOURCED IN THE PHILIPPINES


Web and Graphics Designing Search Engine Optimization Animation and Multimedia Site Adminisitration E-commerce PHP Support Web Hosting Transcription: Medical, Legal, News etc. Web Content Writing

IT OUTSOURCING SERVICE PROVIDERS IN THE PHILIPPINES


Hubport Interactive Inc. - Davao JairoSolutions, Inc. - Davao Agents of Value - Makati Phil Web Design - Cebu Outsourcing Solutions Inc. - Cebu Syntactics Inc. - Cagayan de Oro MicroSourcing International Inc. - Manila harvestSEO - Cagayan de Oro City StickyMedia Solutions - Cagayan de Oro City PhilWeb Services - Cebu City Philippines Outsource - Davao City

BENEFITS OF BUSINESS PROCESS OUTSOURCING IN THE PHILIPPINES


Philippines is the third largest English speaking country Labor is relatively cheaper compared to other nations Availability of well educated computer savvy workforce Different government incentives to attract investments Strategic location that allows 24 hours work compliment with US and UK Quality software firms are available

DRAWBACKS OF BUSINESS PROCESS OUTSOURCING IN THE PHILIPPINES


Less developed IT and networking infrastructure Political instability

HOW TO APPLY IN THE BPO INDUSTRY?


Call Center Interview Guide

Business process outsourcing jobs are selling like hotcake in the Philippines. This is the best option for yuppies or fresh graduates who havent had the luck yet in finding a job in line with their bachelors degree. Although many people are not looking highly at people who work in a call center industry, still many say that a job in this field is no easy.

HOW TO APPLY IN THE BPO INDUSTRY?


Call Center Interview Guide

Applying in a call center job doesnt mean that you dont need to have skills packed with you. Heres the truth, in a call center company, often times, youre going to need a lot of skills, especially in the field of advertising and marketing. Besides, interviewers in this kind of company are strict and choosy in picking the potential call center agent. If you have plans in getting into this field of profession, you better pass your interview with flying colors.

CALL CENTER INTERVIEW GUIDE


Here are some of the interview questions that are typically asked from a potential candidate:

1.Tell me something about yourself. 2.What do your colleagues say about you? 3. Why did you apply in this firm? 4. What is your philosophy towards work? 5. What is your edge?

BPO IN THE PHILLIPINES: GOOD FOR BOTH U.S. AND PHIL. ECONOMY
1. Employers can offer more competitive wages in the Filipino market.
The cost of recruiting, hiring and training a Filipino call virtual assistant is significantly less than the resources needed to accomplish the task domestically. A company that engages in a business process outsourcing relationship in the Philippines can offer more competitive wages than other local industries. This makes it easy to attract and retain top talent while still saving on HR costs. It also fortifies the Filipino economy and creates more new jobs in urban centers.

BPO IN THE PHILLIPINES: GOOD FOR BOTH U.S. AND PHIL. ECONOMY
2. Opportunities for Filipino employees to get on a promising career track abound.
Companies developing business process outsourcing relationships in the Philippines are an attractive solution for new college graduates and individuals looking for a career change. In addition, the BPO industry pays more than other sectors.

BPO IN THE PHILLIPINES: GOOD FOR BOTH U.S. AND PHIL. ECONOMY
2. Opportunities for Filipino employees to get on a promising career track abound.
For example, a nurse who becomes a BPO transcriptionist will make up to P22,500 a month in contrast to only P10,000 in a hospital job. Potential candidates for hire with business process outsourcing companies enjoy the opportunity to get on-the-job training, personal and professional development, and a chance to move up the corporate ladder in a burgeoning industry. This results in satisfied, long-term employees who consistently go above and beyond the call of duty.

BPO IN THE PHILLIPINES: GOOD FOR THE ECONOMY


3. Demand for business process outsourcing will continue to grow, thus providing stability and promise for Filipinos.
The demand for qualified business process outsourcing firms is growing and will continue to do so in the near future. Investing in this industry in terms of finances, resources and employee development provides an exciting and lucrative return.

BPO IN THE PHILLIPINES: GOOD FOR THE ECONOMY


3. Demand for business process outsourcing will continue to grow, thus providing stability and promise for Filipinos.
Foreign investors can rest assured that they will receive quality service at an affordable rate, while domestic companies in the Philippines can enjoy job security and potential for growth. Call center agents and virtual assistants will have the opportunity to explore a variety of career paths in different industries. Overall, it is a win-win situation for foreign and domestic companies.

WORKING IN A BPO ENVIRONMENT: PROS AND CONS


A large number of fresh graduates, as well as other applicants, flock to one industry: the Business Process Outsourcing or the BPO Industry. With its success in the Philippines, there is a growing belief that BPO jobs lead to easy growth and easy money. In other words, many people think that entering this field means guaranteed success. However, it is not all about easy money and stability, studies revealed that there are consequences and drawbacks.

WORKING IN A BPO ENVIRONMENT: PROS AND CONS


THE PROS:

BPOs are not just a source of income. They can actually contribute to your personal and professional growth. BPO services are international entities. One is exposed to different situations and people, giving the individual the chance to gain the experience Agents can get promoted in 2-3 months to team leaders if they are hardworking

WORKING IN A BPO ENVIRONMENT: PROS AND CONS


THE PROS:

Various fields in BPOs: IT and Programming, 2) Accounting and Finance, 3) Business Development, 4) Human Resources, 5) Production and 6) Quality Management. BPO offices offer a wide range of training programs for their employees. Help individuals develop skills not only for the workplace but for everywhere else.

WORKING IN A BPO ENVIRONMENT: PROS AND CONS


THE CONS:

Schedules are not flexible. Most BPOs have to work graveyard shifts. Thus, have to adjust whole lifestyle completely (less time with family & friends) Stressful environment leads to anxiety- work under pressure, meet certain # of clients, calls, resolve cases, etc. - One gets exposed to junk food and poor diet (24-hour stores, bars and QSR restaurants are the only options when one craves for something to eat)

WORKING IN A BPO ENVIRONMENT: PROS AND CONS


THE CONS:

Graveyard shifts lead to health problems in some cases (weight loss/gain due to change in eating & sleeping habits) -UTI cases (A 10 min. break allows an agent to do all the things he needs to do like urinating. However, having this 10 min. job interval every few hours is not enough for a typical employee)