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About JetPrivilege + Benefits and Privileges | May 2013

5 Membership Tiers Blue: Blue Plus: Elite Tiers: Base tier After accumulation of 5 Tier Points or 7,500 Tier JPMiles in any six month time-frame. Blue Plus tier is reviewed only for an upgrade and the tier will not change to Blue Silver, Gold and the exclusive Platinum created especially for our most frequent flyers

Membership Cards / Pack Members will receive a new card at their preferred mailing address recorded in the account within 3-4 weeks of tier change. Blue: On upgrading to the Blue Plus tier. However, Blue members can login into their JetPrivilege account online and print a card Blue Plus: On earning 5 Tier Points or 7500 Tier JPMiles. With the Blue Plus tier, the member can enjoy an added benefit - No Downgrade, which means the tier will be reviewed only for an upgrade to Silver, Gold or Platinum status Elite tiers - Silver, Gold and Platinum: On completion of the required Tier Points or Tier JPMiles. A welcome pack containing the new membership card, baggage tags and voucher(s) will be sent. For details on upgrade vouchers and baggage tags please visit the Upgrade Vouchers section of this document - page 31 While the elite tier is valid for a period of 12 months from the date of attainment, the membership card will have an extended validity of one extra month (13 months). This ensures that the member does not miss out on any benefits till the new card reaches him/her Incase of a tier upgrade the member can enjoy the benefits by simply quoting the JetPrivilege membership number till he/she receives the new card Members can replace or print a card online. Alternatively they can place a request with JetPrivilege Service Centre in writing. 500 JPMiles will be charged towards replacement

Jet Airways (I) Ltd.

Last updated on May,2013

Dynamic Tier Review DTR Unique to Jet Airways, DTR is an award winning, multi-period and multi-criteria-based tier review. It has no precedent anywhere in the world. With DTR, upgrade to the higher tier is quicker and tier renewal is easier. DTR evaluates a member's tier based on Tier Points and Tier JPMiles. Tier Points and Tier JPMiles are those earned on qualifying Jet Airways, JetKonnect and Jet Airways codeshare flights. Also earn additional Tier Points and Tier JPMiles for flights in First Class and Premire. Any classes not listed in the tables below will not be eligible for earning Tier Points and Tier JPMiles. Tier Points On Jet Airways, JetKonnect and Jet Airways codeshare flights Jet Airways and JetKonnect Cabin International First Class 5 N/A Within India 1 International Codeshare Flights

Premire

Economy

Jet Airways (I) Ltd.

Last updated on May,2013

Tier JPMiles On Jet Airways and Jet Airways codeshare flights

Cabin

Class

% of Base JPMiles

First Class Premire

F and A C, J, Z, I and P Y, M, T, U, N, L, Q, S, K, H, V, O, W and B

100% + (Cabin Bonus of 125% for Platinum and 100% for other members) 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) 100% 75%

Economy G

The number of Base JPMiles (TPM - Ticketed Point Mileage) earned is the direct travelled distance between the origin and destination city-pair.

Jet Airways (I) Ltd.

Last updated on May,2013

On JetKonnect flights

Cabin

Class

% of Base JPMiles

Flights operating with S2 code Premire C, J and P W, Y, U, K, S, H, E, X, N, Q, M, O, G, R, I and Z Economy V Flights operating with 9W code Premire C, J, Z, I and P Y, M, T, U, N, L, Q, S, K, H, V, O, W and B Economy G 50% 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) 75% 50% 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) 75%

Tier JPMiles include only Base JPMiles and Cabin Bonus. They do not include Tier Bonus or any other Bonus JPMiles For the Base JPMiles (TPM) you earn on different sectors, please visit the Mileage Calculator section on jetairways.com

Jet Airways (I) Ltd.

Last updated on May,2013

Tier Upgrade 6 month Fast Track upgrade: On a daily basis, DTR looks at Tier Points and Tier JPMiles earned in the preceding 180 days; offering faster tier upgrades based on frequency and recency of travel 12 month Standard upgrade: On a daily basis, DTR also reviews Tier Points and Tier JPMiles earned in the preceding 365 days for a tier upgrade Tier upgrade requirement as below:

6-month Fast Track Upgrade Tier Upgrade Tier Points Blue to Blue Plus Blue Plus to Silver Silver to Gold Gold to Platinum 5 15 30 45 Tier JPMiles 7,500 22,500 45,000 67,500

12-month Standard Upgrade

Tier Points N/A 20 40 60

Tier JPMiles N/A 30,000 60,000 90,000

Jet Airways (I) Ltd.

Last updated on May,2013

Tier Renewal With DTR, tier renewal is easier and more flexible. DTR reviews Tier Points and Tier JPMiles earned in a 12month time-frame preceding your tier review date: If the 12-month criteria is not met, then the 18-month time-frame will be considered If the 18-month criteria is not met, then the 24-month time-frame will be considered

With each increase in time-frame, the DTR reduces the number of Tier Points and Tier JPMiles, making tier renewal easier.

12-month criteria Tier Renewal Tier Points Platinum Gold Silver Blue Plus 60 40 20 Tier JPMiles 90,000 60,000 30,000

18-month criteria

24-month criteria

Tier Points 81 54 27

Tier JPMiles 121,500 81,000 40,500

Tier Points 102 68 34

Tier JPMiles 153,000 102,000 51,000

No Downgrade

Visit the Dynamic Tier Review section b on jetairways.com to calculate Tier Points and / or Tier JPMiles required for upgrade / renewal.

Jet Airways (I) Ltd.

Last updated on May,2013

Validity of JPMiles Like most other loyalty programmes world-wide, JPMiles cannot be held indefinitely by a member. JPMiles are valid for redemption up to the end of the thirteenth quarter from the quarter in which they were earned. For example, JPMiles earned in the 1st quarter of 2012 (January-March 2012) will expire on the last day of the 1st quarter of 2015 (i.e. March 31, 2015). JPMiles that are not redeemed before expiry, will lapse. JPMiles will not lapse for JetPrivilege Platinum members . Any unredeemed JPMiles that are due to expire at the end of the said quarter will be extended to the next quarter. Note: JPMiles transferred through the Transfer JPMiles facility will have a validity of 12 months from the date of transfer irrespective of the original validity prior to transfer. They will expire next year, at the end of the quarter in which they were transferred. For example, if a Transfer of JPMiles is processed on January 25, 2012, the same will expire from the recipient's membership account on March 31, 2013.

Jet Airways (I) Ltd.

Last updated on May,2013

e-Booking services at jetairways.com and jetkonnect.com

Online ticketing:

Book, pay and print your tickets instantly. tickets via e-mail, up to 2 hours prior to domestic flight departure and 4 hours prior to flight departure for international flights

IVR - Interactive Voice Response: Book and pay for your tickets through our 24x7 call center over a secure IVR, and get your

Pay Online Service:

Book your ticket at Jet Airways reservation office and pay online at jetairways.com

Earn Bonus JPMiles for online ticketing and IVR. For details, please visit the Earning JPMiles section of this document page 25.

e-Check-in services at jetairways.com and jetkonnect.com

Web Check-in: SMS Check-in: Kiosk Check-in:

Select your seat, print your boarding pass and proceed directly for security check. Check-in anytime, anywhere and avail of a confirmed seat number on your mobile phone. SMS: JetC <PNR> <JetPrivilege membership number> to 56388. New age Kiosks at select airports in India help you select your seat and print your boarding pass at the touch of a screen, when traveling with only hand baggage.

Earn Bonus JPMiles for e-check-in services. For details, please visit the Earning JPMiles section of this document page 25. e-services are subject to terms and conditions. For details, please visit jetairways.com

Jet Airways (I) Ltd.

Last updated on May,2013

Web Check-in timings

Class

Category

Check-in Within India

International Check-in

First Class

All JetPrivilege members / Guests

NA

48 to 2 hours prior departure

Premire

All JetPrivilege members / Guests

48 hours to 1 hour prior departure

48 to 2 hours prior departure

JetPrivilege Platinum / Gold members Economy Other JetPrivilege members and Guests

48 hours to 1 hour prior departure

48 to 2 hours prior departure

24 hours to 1 hour prior departure

24 to 2 hours prior departure

Counter closure for flights within India is 45 minutes prior to departure and for international flights is 60 minutes The boarding pass must be stamped at the airport check-in counter Available only on Jet Airways and JetKonnect marketed and operated flights and not codeshare flights

Jet Airways (I) Ltd.

Last updated on May,2013

SMS Check-in timings

Class

Category

Check-in Within India

International Check-in

First Class / Premire

All JetPrivilege members

48 hours to 1 hour prior departure

48 to 4 hours prior departure

JetPrivilege Platinum / Gold members Economy JetPrivilege Silver / Blue Plus / Blue members

48 hours to 1 hour prior departure

48 to 4 hours prior departure

24 hours to 1 hour prior departure

24 to 4 hours prior departure

Collect your boarding pass with your preferred seat (blocked at the time of SMS Check-in), at least 50 minutes prior to domestic flight departure Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight Available only on Jet Airways and JetKonnect marketed and operated flights and not codeshare flights Kiosk Check-in timings Kiosk check-in when traveling with only hand baggage between 24 hours and 45 minutes prior to flight departure Kiosk Check-in facility is available only on Jet Airways and JetKonnect flights (9W code) marketed and operated flights and not codeshare flights

Jet Airways (I) Ltd.

Last updated on May,2013

Tele Check-in Book your preferred seat by calling the Jet Airways reservations office and Tele check-in for your Jet Airways / JetKonnect flight Tele Check-in timings for domestic flights within India

Class

Category

Check-in Timing

Premire

All JetPrivilege members / Guests

between 48 hours and 60 minutes prior to flight departure

JetPrivilege Platinum / Gold members Economy JetPrivilege Silver members

between 48 hours and 60 minutes prior to flight departure

between 24 hours and 60 minutes prior to flight departure

Collect your boarding pass with your preferred seat (blocked at the time of Tele Check-in), at least 50 minutes prior to domestic Flight departure Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight Available only on Jet Airways and JetKonnect marketed and operated flights and not code share flights The Airport Check-in Counters will close, as usual, 45 minutes prior to flight departure and Boarding Gates will close 25 minutes prior to flight departure for all flights within India on Jet Airways and JetKonnect.

Jet Airways (I) Ltd.

Last updated on May,2013

Tele Check-in timings for international flights

Collect boarding pass with Class Category Check-in Timing preferred seat (blocked at the time of Tele Check-in) First Class/ Premire All JetPrivilege members / Guests JetPrivilege Platinum / Economy Gold members JetPrivilege Silver members between 48 and 4 hours prior to flight departure at least 75 minutes prior to flight departure

Airport Check-in Counter closes 60 minutes prior to flight departure 60 minutes prior to flight departure 60 minutes prior to flight departure

between 48 and 4 hours prior to flight departure

at least 75 minutes prior to flight departure

between 24 and 4 hours prior to flight departure

at least 75 minutes prior to flight departure

Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Guaranteed reservations up to 24 hours prior to flight departure

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

Guaranteed reservations up to 24 hours prior to flight departure on a full-fare Economy ticket - Y / M class (9W code) and W / Y class (S2 code) for flights within India

There may be occasions during the year when exceptional demand on specific routes would render us unable to fulfil this Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure)

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure) International Within India for Jet Airways and JetKonnect flights (9W code) booked at jetairways.com

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Cancellation fees waived on fares (flights within India)

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

Cancellation fees waived on fares (flights within India)

The membership number must be updated in the booking, to avail of this benefit The waiver includes cancellation charges levied on tickets issued against a revenue published fare towards revalidation, refund or reissue of a ticket The waiver is not applicable on non-refundable tickets, No Show and Gate No Show

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Check-in at Premire counters

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

Check-in at Premire counters even when traveling in Economy Priority Standby at the airport

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

Priority Stand-by at airport when traveling on a waitlisted ticket

Members will enjoy the highest priority in the order of their tier status, at the time of flight closure, as per check-in procedures

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Priority Baggage Tagging

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

Priority Baggage Tagging

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Additional Baggage Allowance

JetPrivilege HDFC Bank World / Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Jet Airways ICICI Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Cardholders Within India

Within India (not applicable on


ATR flights)

10 kgs 10 kgs

15 kgs 15 kgs

20kgs 20kgs

10 kgs 10 kgs

International To / from USA and Canada to / from any destination To / from India to Europe and UK and vice-versa All other sectors

1 piece @ 23 kgs 1 piece @ 23 kgs 10 kgs 15 kgs 20kgs

NA NA NA

Jet Airways (I) Ltd.

Last updated on May,2013

International (wherever applicable)

10 kgs

15 kgs

20kgs

NA

Additional baggage allowance is not allowance is not applicable on ATR / Partner Airlines / code share / international flights. For our JetPrivilege Platinum / Gold / Silver members who are also JetPrivilege HDFC Bank World Credit Cardholders / Jet Airways ICICI Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Cardholders, only the higher of the two allowances will apply. For example: If a JetPrivilege Platinum member is also a JetPrivilege HDFC Bank World Credit Cardholder or a Jet Airways ICICI Bank Sapphiro Credit Cardholder or a Jet Airways American Express Platinum Credit Cardholders, he / she will be entitled to only 20 kgs additional baggage allowance and not 30 kgs.

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Lounge access Applicable on

Tier Benefit

Blue

Blue Plus

Silver

Gold

Platinum

Lounge access within India - (Self only) Premire

Economy

Lounge access International - (Self only) First Class / Premire Economy

Lounge access will be offered at the departure airport, wherever available For in-transit JetPrivilege members, lounge access will be offered only if the onward journey is on a Jet Airways or JetKonnect flight Lounge access is applicable only to the member and not applicable to accompanying guests
Jet Airways (I) Ltd. Last updated on May,2013

The JetPrivilege programme offers you multiple opportunities to earn JPMiles on Jet Airways, JetKonnect and Jet Airways marketed codeshare flights and when availing the services of our Programme Partners.

Earning on Jet Airways and Jet Airways marketed codeshare flights The number of Base JPMiles (TPM - Ticketed Point Mileage) earned is the direct travelled distance between the origin and destination city-pair. JPMiles earned are based on the fare and cabin travelled. The percentage of Base JPMiles is displayed below:

Cabin

Class

% of Base JPMiles

First Class Premire

F and A C, J, Z, I and P Y, M, T, U, N, L, Q, S, K, H, V, O, W and B

100% + (Cabin Bonus of 125% for Platinum and 100% for other members) 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) 100% 75%

Economy G

Jet Airways (I) Ltd.

Last updated on May,2013

Earning on JetKonnect

Cabin

Class

% of Base JPMiles

Flights operating with S2 code Premire C, J and P W, Y, U, K, S, H, E, X, N, Q, M, O, G, R, I and Z Economy V Flights operating with 9W code Premire C, J, Z, I and P Y, M, T, U, N, L, Q, S, K, H, V, O, W and B Economy G 50% 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) 75% 50% 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) 75%

For the Base JPMiles (TPM) you earn on different sectors, please visit the Mileage Calculator section on jetairways.com

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Cabin Bonus (as shown above) Applicable on

Tier Benefit

Blue

Blue Plus

Silver

Gold

Platinum

Cabin Bonus (% of Base JPMiles) First Class Premire 100% 50%

100% 50%

100% 50%

100% 50%

125% 60%

Additional Tier Bonus

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

Tier Bonus (% of Base JPMiles)

10%

20%

30%

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

JPMiles will be earned as per class flown JPMiles will be earned as per the original booked class in Economy when utilizing Upgrade Vouchers or the JPMiles Upgrade facility and upgrading to class D/R on Jet Airways and class D on JetKonnect The following are not eligible for earning of Tier Points or Tier JPMiles - On Jet Airways: Class D (Redemption/Interline), E (Interline), R and X (Redemption) - On JetKonnect: Class D (Redemption/Interline), L (Interline), and B (Redemption) Bonus JPMiles on e-Services, Upgrade Vouchers and JPMiles Upgrade facilities cannot be availed against Group fares ie. G class on Jet Airways and G/V class on JetKonnect. All these features are subject to other terms and conditions Tier JPMiles include only Base JPMiles and Cabin Bonus. They do not include Tier Bonus or any other Bonus JPMiles

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Bonus JPMiles for e-Services Applicable on

Service

Blue

Blue Plus

Silver

Gold

Platinum

Bonus JPMiles for e-services^ - Online/IVR Jet Airways ebooking services 500 Bonus JPMiles JetKonnect ebooking services 250 Bonus JPMiles Bonus JPMiles for Web/Kiosk/SMS check-in* Jet Airways echeck in services 250 Bonus JPMiles JetKonnect echeck in services 125 Bonus JPMiles

Jet Airways (I) Ltd.

Last updated on May,2013

^ Applicable for e-services at jetairways.com and jetkonnect.com * Kiosk Check-in facility is available only on Jet Airways and JetKonnect flights (9W code) * Web, Kiosk, SMS check-in cannot be availed on codeshare flights * Bonus JPMiles for e-services will be credited as applicable for relevant services e-Services are subject to terms and conditions as published on jetairways.com Earning with over 100 Programme Partners JetPrivilege programme partners include some of the leading names in airline, co-brand credit card, conversion, hotel, dining, retail, lifestyle, car rental, telecommunication and publishing. Earn Partner JPMiles and enjoy service benefits. For details please visit the JetPrivilege Partners section on jetairways.com Promotional Bonus Avail of limited period Bonus JPMiles offers from Jet Airways, JetKonnect and Programme Partners whenever available and add to their JPMiles balance. Purchase JPMiles Top up JPMiles into your JetPrivilege account or another account. Purchase JPMiles at jetairways.com @ Rs.1.25 per JPMile with a minimum purchase of 500 JPMiles and in multiples of 100 thereafter.

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Claim Missing JPMiles Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum

Claim missing JPMiles online through jetairways.com Claim missing JPMiles by contacting the JetPrivilege Service Centre

JPMiles are credited to the membership account automatically; provided the membership number is recorded at the time of booking and at check-in with Jet Airways, JetKonnect or Programme Partners, and the name in the booking is in the same format as printed on the membership card. However, if there are any Jet Airways or JetKonnect missing flights, claim them online Retro credit can be claimed for Jet Airways and JetKonnect flights taken in the last 180 days from current date Online retro credit is possible if the check-in system at the departure city is automated. Please contact JetPrivilege Service Centre for updating JPMiles for manual stations Incase the member has availed of an upgrade to Premire or First Class against vouchers, JPMiles upgrade, cash upgrade or any involuntary upgrade done at the airport; it will take a minimum of 6 days for automatic-credit of flights. Members must contact the JetPrivilege Service Centre, should the flight still not reflect in the account. For Partner activities, JPMiles can be claimed in the last 180 days from current date and not preceding the enrolment date For any missing partner activities, please contact the JetPrivilege Service Centre with relevant proof of activity (i.e. original or clear photo copy) of: - ticket and boarding pass for Airline Partners and invoices for Non-Airline JPMiles earned through our Programme Partners may take 6-8 weeks to reflect in the account To claim missing JPMiles online visit the Claim Missing Miles section on jetairways.com

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Redeem JPMiles Applicable on

Tier Benefit

Blue

Blue Plus

Silver

Gold

Platinum

Eligibility criteria: on accumulating 3500 JPMiles and 2 activities on Jet Airways, JetKonnect and on programme partners For Award travel: Online / Offline / Redeem at JetPrivilege Service centre / IVR / online request form Transfer JPMiles to another account (Rs.200 per block of 500 JPMiles) with a minimum of 500 JPMiles and in multiples of 500 thereon. JPMiles Upgrade: One-cabin upgrade on revenue ticket Cash N Miles: Pay part cash & part miles ( revenue, select flights within India (9W code) booked at jetairways.com Cash Upgrade: Upgrade to Premire on award travel (within India)

Jet Airways (I) Ltd.

Last updated on May,2013

The minimum requirement for an award travel within India on the shortest route is 4000 JPMiles Avail of a Cash upgrade for Rs. 2000 for travel between Bengaluru, Chennai, Delhi, Hyderabad, Kochi, Kolkata, Mumbai and Thiruvananthapuram OR for Rs. 1000 on other sectors Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable. Differential tax if any, will be payable, prior to check-in

For details and terms and conditions, on the above features, please visit the Redeem JPMiles section on jetairways.com

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

1st Flight Bonus - 250 Bonus JPMiles Blue Plus tier attainment Bonus - 750 Bonus JPMiles Non-expiry of JPMiles

Jet Airways (I) Ltd.

Last updated on May,2013

Upgrade Vouchers Vouchers can be redeemed for a one-cabin upgrade, i.e. from Economy to Premire or Premire to First Class, based on our 'Traveled Distance'* concept. *Distance between two cities, calculated as per IATA Ticketed Point Mileage (TPM).

1501 TPM <1500 3000 1 3 2 4

3001 4750 3 5

4751 6500 4 6

6501 8500 5 7

8501 10500 6 8 7 9 10501 +

Economy to Premire Premire to First Class

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

Elite tier upgrade vouchers No. of vouchers given on upgrade / renewal Eligible booking classes for usage of upgrade vouchers Economy to Premire Premire to First Class Economy to Premire - if flight is operated under 9W code Economy to Premire - if flight is operated under S2 code Y, M, T, U, N, L, Q, S and K class C, J, Z, I and P class Y, M, T, U, N, L, Q, S and K class W, Y, K, U, T, S, H, E, X and N class Any revenue fare type (except G class) Any revenue fare type (except G / V class)

Any member /guest holding a JetPrivilege Platinum upgrade voucher can use it on any revenue fare type (except G class on Jet Airways and G / V class on JetKonnect) Members receive elite tier upgrade vouchers when the Tier Points or Tier JPMiles required for a tier upgrade or renewal is completed. In case of tier status changing to a lower tier, upgrade voucher(s) will be awarded as per the Tier Points and Tier JPMiles earned for either Gold or Silver tier renewal

Jet Airways (I) Ltd.

Last updated on May,2013

= Jet Airways,

= JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W)

To get your upgrade: Call Jet Airways Reservations at least 15 hours prior to your flight Request upgrade a) If available, will be confirmed immediately. Provide the voucher number and expiry date b) Else, you may request for a listing. Listing is not a confirmation. Hence, on arrival at the airport check-in counters, list your self for the Upgrade. At check-in closure, subject to seat availability, seat will be released in lieu of the voucher(s) Please arrive at the airport at least 60 minutes prior to departure for flights within India and 4 hours prior departure for international flights. Proceed to the Premire check-in counter and present the correct upgrade voucher(s).
Please note: Valid on single, one-way, direct, non-stop Jet Airways/ JetKonnect marketed and operated domestic and international flights and on code-share flights within India. Not applicable on Airline Partners, international codeshare flights and on documents issued by other airlines Voucher can be used by the member or transferred to anyone by the member In case of through-flights with en route stops, the upgrade will be offered if the seating in the next class of service can be confirmed for all segments of the flight, at the time of offering the upgrade. (Incase of different flight numbers, multiple vouchers will be required) Voucher upgrade is subject to capacity and class controls Lost/stolen voucher(s) will not be replaced. No refund/exchange/extension. Voucher(s) does not hold any cash value and cannot be sold in exchange for any financial consideration. JPMiles will be credited as per the original booked class Members not listed, may not be accommodated at departure Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable. Differential tax if any, will be payable, prior to check-in

Jet Airways (I) Ltd.

Last updated on May,2013

Baggage Tags Applicable on

Tier Benefit

Blue

Blue Plus

Silver

Gold

Platinum

Baggage Tags

To replace a lost card or baggage tag, place a request with JetPrivilege Service Centre in writing. 500 JPMiles will be charged towards replacement JetPrivilege account updates - online / SMS

Tier Benefit

Applicable on

Blue

Blue Plus

Silver

Gold

Platinum

JetPrivilege account updates - online / SMS

Jet Airways (I) Ltd.

Last updated on May,2013

JetPrivilege account updates through SMS

Send an SMS to 56388

JPMiles Balance Mileage Expiry details Current Tier status Tier Review Date To get a list of all the above service codes

JPBAL <space> JetPrivilege Number JPEXP <space> JetPrivilege Number JPTIER <space> JetPrivilege Number JPREV <space> JetPrivilege Number JP

Available only on mobile numbers registered in India and alerts will be sent to the mobile number recorded in the JetPrivilege membership account. In case the mobile number has changed, members can update the profile at jetairways.com or call the JetPrivilege Service Centre Dedicated Customer Service Centre Our Guest service executives will assist you with programme related information. For contact details, please visit the Service Centre section at jetairways.com

Jet Airways (I) Ltd.

Last updated on May,2013

Our Programme Partners include some of the worlds leading names in airlines, hotels, finance, lifestyle, car rental, publishing, dining, retail and telecommunication. For details, please visit the Partners section at jetairways.com. Earn JPMiles Applicable on On over 100 air Earn JPMiles and non-air programme partners Redeem JPMiles Applicable on

Tier Benefit

Blue

Blue Plus

Silver

Gold

Platinum

Tier Benefit

Blue

Blue Plus

Silver

Gold

Platinum

Redeem at JetPrivilege Service Centre / request online (on accumulating 3500 JPMiles + 2 activities on Jet Airways, JetKonnect and on programme partners) All Airline Partners

Jet Airways (I) Ltd.

Last updated on May,2013

Tier Benefit

Applicable on Jet Airways marketed and

Blue

Blue Plus

Silver

Gold 1

Platinum

Additional Baggage Allowance

brussels airlines operated codeshare flights JetPrivilege HDFC Bank World Credit Cardholders / Jet

piece @ 23 kgs

1 piece @ 23 kgs

Additional Baggage Allowance on Jet Airways and JetKonnect flights within India (not applicable on ATR flights)

Airways ICICI Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Card#

10 Kgs

10 Kgs

10 Kgs

10 Kgs

10 Kgs

#For our JetPrivilege Platinum / Gold / Silver members who are also JetPrivilege HDFC Bank World Credit Cardholders / Jet Airways ICICI Bank Sapphiro Credit Cardholders, only the higher of the two allowances will apply. For example: If a JetPrivilege Platinum member is also a JetPrivilege HDFC Bank World Credit Cardholder or a Jet Airways ICICI Bank Sapphiro Credit Cardholder, he / she will be entitled to only 20 kgs additional baggage allowance and not 30 kgs. Excess baggage allowance is not applicable on ATR / Partner Airlines / code share / international flights.

The information herein is subject to change. For terms and conditions applicable and latest updates, please visit jetairways.com

Jet Airways (I) Ltd.

Last updated on May,2013