QUALITY ASSURANCE PROGRAM INTRODUCTION

The purpose of the information supplied in this guide is to allow agents, vendors, manufacturers and approved third party inspection agencies to gain a clear understanding of PacSuns quality standards and requirements. Quality expectations are the same throughout the world and are non-negotiable to our customers. Understanding and practice of PacSuns quality processes and standards will enable PacSun to meet consumer quality expectations. The quality standards enclosed should be used as a reference source for answers to questions relating to booking a Bureau Veritas third party inspection or when manufacturing PacSun products. The quality team at PacSun shall continue to review the Quality Assurance Manual for improvements, consistent with business needs. Any deviations from requirements herein must be granted in writing by PacSun Sr.QA Manager directly to the manufacturer. Any comments or questions regarding PacSuns quality standards and processes should be addressed to:

Rachel Megliorino / Sr Manager Quality Assurance 3450 East Miraloma Ave Anaheim, CA 92806 714-414-4564 rmegliorino@pacificsunwear.com Yvonne Saline / Sr Director Product Development 3450 Miraloma Ave Anaheim, CA 92806 714-414-4098 ysaline@pacificsunwear.com

PROCESS & STANDARDS OVERVIEW

INCLUDED IN THE QA VISUAL & MEASUREMENT PROCESSES ARE THE FOLLOWING: 1. Incoming Inspections Standards & Process Incoming inspection department is to provide quality control inspections on fabric and trims before they are processed through manufacturing. Incoming inspection is one method for preventing major quality issues with fit, appearance and performance. 2. Visual Inspection Procedure We are making continuous quality improvements in order to provide our customers Floor ready Garments. It should be noted that the quality inspectors are the last set of eyes that will see the garments before it reaches our customers. This procedure gives guidance and assigns responsibility to every single inspector to monitor, report and correct any of the non-conformances found while performing this function starting from fabric inspection till packing of the finishing product. a. PacSun Final QA Inspection Report form. The official inspection form that will be utilized by PacSun quality team and all vendors/factories when conducting an in-process or final audit. (See Appendix) 3. Garment Measurement Guidelines The PacSun Garment Measuring Guidelines is used in conjunction with the PacSun How to Measure Guide and further clarifies the standard method of determining pass or failed points of measurements (POM) for both in-process and end of the process measurements. a. Sample of a PacSun quality measurement form. (See Appendix) 4. Third Party Inspection Process This process lists in steps what is expected from vendor / agent / factory manger when booking Bureau Veritas as the third party inspection company for PacSun. This process also is intended for all Bureau Veritas office to follow as a guideline and reference when accepting a booking form from factory manager, agent or vendor. a. Sample of the Bureau Veritas Inspection Booking Form (See Appendix) 5. Corrective Action Request Form This form is to be utilized by any PacSun manager requesting to see immediate improvement done at any step of the development stage through the manufacturing stages. The C.A.R. form is intended to be issued to a vendor / agent / factory or wash house who is continuously delivering unacceptable quality.

PROCESS & STANDARDS OVERVIEW

6. Pac Sun Acceptable Quality Level Chart The AQL Chart will show which Sampling Plan is to be followed for PacSun QA team, vendor / factory and a third party company. PacSuns AQL method constitutes taking random samples from a lot of merchandise, inspecting them and depending on the quality of samples inspected, determining whether the entire lot is acceptable or not. AQL represent the maximum number of defects per hundred units that, for the purpose of the sampling inspection can be considered satisfactory as a process average. 7. Defect Classification (In Process & Final Inspection) Variations that exceed tolerances or do not meet specifications are called defects. As per PacSun Quality Standards, the following types of defects are classified for the garment standards as defect guides. Our standard defect classification for all merchandising categories: Fabric, Appearance, Color, Shade, Workmanship & Construction, Cleanliness and Packing are classified using zones. a. Defect Classification-Zones. Defines a Zero Tolerance (Critical Defect), Zone A (Major Defect) and Zone B (Minor Defect) b. Defect Photos Library. Examples of major and minor defects and their locations.

PACSUN QUALITY CONTROL AND QUALITY ASSURANCE EXPECTATIONS

When on boarding new factories, it is expected that factory managers, agents and vendors, review all PacSuns Quality Processes and Standards before processing production. Any quality questions should be address to PacSuns Senior Quality Assurance Manager/Rachel Megliorino, 714-414-4564. 1) Testing Fabric inspection will be performed as soon as the factory receives fabric. (Refer to Pacsun Incoming Inspection Process). Fabric and garment testing is required for every style (refer to your assigned PacSun Product Manager for details).

2) Production In-line quality control inspection is required at all stages of production. Cutting: - One roving QC inspector is required to inspect up to two full cutting tables. (refer to Visual Inspection Process) Sewing: - A minimum of two QC in-line inspectors per sewing line and one QC inspector at the end of the sewing line is required. (refer to Visual Inspection Process and PacSun Defect Classification / Minor & Defect list and Wash-House/Laundry: - One roving inspector to check shade during wash cycles and one to check shade after wash.

PACSUN QUALITY CONTROL AND QUALITY ASSURANCE EXPECTATIONS

Packing Dept: - One final QA inspector/auditor to randomly select cartons for inspection. (refer to Visual Inspection Process and PacSun Defect Classification / Minor & Defect list, PacSun AQL Chart, PacSun Garment Measuring Guidelines) 3) Third Party Inspection Depending on the newness of the factory and past quality performance results will determine if 10% to100%, of styles will be selected to be inspected by an approved third party inspection company. (refer to PacSun Third Party Inspection Process) Bureau Veritas (BV) is PacSuns approved Third Party Company. A quarterly list of styles will be selected by PacSun Sr QA Manager and emailed to all vendors or agents. The factory, agent or vendor will book the inspection. A copy of the booking form will be sent via email to PacSuns Sr QA Manager. Most BV inspection must be pre-pay by the factory, vendor or agent. PacSun will not pay of any third party inspections.

PACSUN QUALITY CONTROL AND QUALITY ASSURANCE EXPECTATIONS

4) Corrective Action Request When a factory continuously demonstrates discrepancies in wash, construction and/ or measurement a Corrective Action Request (C.A.R.) will be issued to the factory manager, vendor or agent for prompt corrective action to be taken immediately. (refer to PacSun Corrective Action Request Instructions). C.A.R. will be initiated by Sr QA Manager or any PacSun manager experiencing continuous quality problems. Factory, agent or vendor has five days to respond back to the PacSun manger who initiated the C.A.R. The response must be written with a solution to the issue at hand and also what preventions will be installed to keep the discrepancies from reoccurring. C.A.R. responses will all be received via email with photos attached.

BOOKING FORM
INSPECTION SERVICES
Office: China Booking Forms Mailbox:

Bureau Veritas Hong Kong Limited. 1/F, Pacific Trade Centre, 2, Kai Hing Road. Kowloon Bay, Hong Kong. Tel: 852-2331-0888 Fax: 852-2331-0889
Quotation / Proposal No.:

PLEASE TYPE OR PRINT IN BLOCK LETTERS AND USE ONE BOOKING FORM PER INSPECTION To: BV CPS-I

booking_cpsi@cn.bureauveritas.com

Contact Person: PAMELA.LI@CN.BUREAUVERITAS.COM

Applicant Company Name: Address: City: Contact Person: State/Province: Tel: Fax: Postal Code: Email: Country:

If you are a VENDOR Please indicate your Buyer Company Name: PACIFIC SUNWEAR OF CALIFORNIA (PACSUN) Address: 3450 EAST MIRALOMA AVENUE City: ANAHEIM State/Province: CALIFORNIA Tel: 714-414-4564 Fax: Postal Code: 92806 Country: USA

Contact Person: RACHEL MEGLIORINO/ SR QA

Email: RMegliorino@pacificsunwar.com PACIFIC SUNWEAR OF CALIFORNIA (PACSUN)

PLEASE INDICATE THE BRAND NAME AND THE END CUSTOMER OF YOUR PRODUCT: If you are a BUYER Please indicate your Vendor Company Name: Address: City: Contact Person: State/Province: Tel: Fax:

Postal Code: Email:

Country:

Inspection Location (In English below, and please also send in local language as an attachment) Factory Company Name: Address: City: Contact Person: Desired Inspection Date: Report Sent To: Buyer, copy to Invoice Sent To: Buyer Service Requested: Applicant Vendor Vendor Other: Other: Province: Tel: Fax: Planned Shipping Date: If a Re-inspection, state previous BV Inspection Report No.: Inspection Certificate Sent To: Applicant Vendor Other: Postal Code: Email: Country:

Initial Production Inspection (IPI) Re-Inspection (Re-FRI) Loading Check Product Name & description: Item No. / Style No. / SKU No.: Please specify for Fabric inspections: Thread Count: Season/collection:

During Production Inspection (DPI) Unloading Check Sample Picking

Final Random Inspection (FRI) Fabric Inspection Other: Ordered Qty:

P.O. No.:

L.C. No.:

Cuttable Width: Group: Yarn Count:

QTY/Breakdown: Weight:

Reference Materials will be submitted on or before: Approved Sample (Already submitted within last 6 months Digital Images Trim Card Packing List Road Map Inspection Requirements: Inspection Standard: Inspection Level: AQL Level: ANSI/ASQ Z1.4 2003 Visual: Critical: I II

Yes Lab Dip

No) Product Specifications/Drawings Shade Band Clients Instructions Copy of Letter of Credit

Material/Color Swatches Copy of Purchase Order Other

Other standard, see attached III Major: Functional Minor: Clients criteria 10 point system other ________________ S1 Functional: S2 S3

Special Inspection Requirements for Fabric: Sampling Method: %:

BVCPS-I Fabric % Sampling 4 point system

"BUREAU VERITAS PROPRIETARY- copyright Bureau Veritas [2004] - DO NOT DISCLOSE OUTSIDE YOUR ORGANISATION WITHOUT BUREAU VERITAS PRIOR WRITTEN CONSENT".

SOP SD001 Booking Form #1 Rev19 08MAR06 Page 1 of 3

Special Requirements / Remarks:

Factory will provide approved pre-production sample, shade band/color swatches, packing list and access to email and scanner when requested by BV Inspector. Follow 4.0 AQL LEVEL I / 70% packed in Cartons. Follow all PACSUN processes. If there are any questions, please contact PacSun Sr QA Manager - Rachel Megliorino (US Telephone #) 714-414-4564.

We apply for the above services and agree that all services will be carried out subject to the Bureau Veritas Consumer Products Services quotation and/or proposal received by our company as amended by the special terms and conditions stated on page 2 of this booking form. Date: Terms Booking Lead Time Final Inspection Quantity Authorized Signature and Company Chop: BUREAU VERITAS CONSUMER PRODUCT SERVICES INSPECTIONS - TERMS AND CONDITIONS Definition / Rate - ASIA*

Other Locations

Request for service should be made a minimum of 3 business days in ASIA & 5 business days in other regions prior to the desired service date. Bookings received with less than 3(ASIA) or 5(OTHER REGIONS) days notice may not be honored. Final Inspection is normally conducted when a shipment is 100% produced and at least 80% packed. Inspection below either of these limits is possible but must be confirmed in writing by the client. One person working and/or traveling one normal working day. Minimum charge of 1 manday. Rate: As agreed with client Conducting Final

Manday

Normal Working Days & Hours

1. 2.

Mon-Fri but variable, in compliance with local labor law and customs. Variable. Combination of time spent working & traveling to/from the service location. Overtime will apply when working time alone exceeds 8 hours.

Out of Asia, this definition may be different. Details on request.

Hours worked outside of normal working hours Overtime Rate: Manhour = Manday rate/8 hours Travel time is free of charge if travel is done the same day of the service and even if it exceeds the normal working hours (but in respect of local labor law) Out of Asia, this definition may be different. Details on request. Out of Asia, this definition may be different. Details on request.

Travel charge is required

Traveling Time Charge 1.If travel is required on the day before or the day after the service date 2.If there is some waiting time the day before or day after the service date due to the lack of transport resources Rate: - Up to 4 hrs: additional 0.5 manday - More than 4 hours: additional 1.0 manday Working/Traveling On Holidays Charge (Saturday, Sunday, Public holiday or local customs) Holiday & Weekends will vary depending on local labor law and customs. A surcharge will apply for work/travel on such days. Rate: 1. 2. Saturday or equivalent = US$100 x no. of inspector Sunday, Public Holiday or equivalent = US$150 x no. of inspector Out of Asia, this definition may be different. Details on request.

Out of Asia, this definition may be different. Details on request.

Late Booking

Booking up to the day (normal working day) before the requested service date, honored if workload allows. Rate: US$150 per factory visit Request of rescheduling the initial service date the same day of the initial service date.

Late Revised Service Date

Rate: Manday rate x no. of inspectors + any expenses incurred in case the inspector has already left Cancellation of the services in the afternoon of the Operation Office local time on the day before service date. Rate: Manday rate x no. of inspectors + any expenses incurred in case the inspector has already left

Out of Asia, this definition may be different. Details on request.

Late Cancellation

Missing Service Charge (Visit In Vain Or Abortive service) Traveling Expense

Goods are not ready or required qty is not reached when inspector arrives. Rate: Manday rate x no. of inspectors + any expenses incurred Cost of transportation Rate: On request

Accommodation

Accommodation expense will be charged: 1. If travel is required on the day before or the day after the service date 2. If the order requires 2 or more days to complete. Rate: On request Documents, samples, materials, etc. sent to clients or between different offices at the request of the client. Rate: Charged at cost

Mailing Expenses

Service Document Re-issuance Charge

Any changes other than BV CPSI own corrections required after the original document has been issued (Inspection report, certificate) Rate: US$100

"BUREAU VERITAS PROPRIETARY- copyright Bureau Veritas [2004] - DO NOT DISCLOSE OUTSIDE YOUR ORGANISATION WITHOUT BUREAU VERITAS PRIOR WRITTEN CONSENT".

SOP SD001 Booking Form #1 Rev19 08MAR06 Page 2 of 3

Refer to Bureau Veritas General Conditions of Service Article 8 & 9. Liability Rate: 5 times the service fee up to 10 times under special conditions General Conditions All activities of the Bureau Veritas Consumer Products Services Division are governed by the Bureau Veritas General Conditions of Service.

*ASIA = Service locations in Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, S. Korea, Macau, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam.

All services will be performed according to Bureau Veritas generic protocols / standard operating procedures should the client not provide their own specific requirements. Payment Term is Net 30 Days from the Invoice Date. Invoices are payable whether the product/shipment is accepted, rejected, shipped, or unshipped. When invoices for BV CPS services are issued to parties other than the buyer/client (agent, vendor, factory, etc.), the other party must meet local credit requirements for the country where the invoice is issued, which may include partial prepayment or full prepayment. The buyer/client will be notified of any unpaid invoices by their vendor/factory over 45 days from invoice date. BV CPS reserves the right to suspend services and/or change payment terms to full prepayment for customers account being overdue. All remittance charges, commission & bank charges, telegraph transfer, and any particular country tax charges shall be strictly borne by the invoice recipient/remittance party.

"BUREAU VERITAS PROPRIETARY- copyright Bureau Veritas [2004] - DO NOT DISCLOSE OUTSIDE YOUR ORGANISATION WITHOUT BUREAU VERITAS PRIOR WRITTEN CONSENT".

SOP SD001 Booking Form #1 Rev19 08MAR06 Page 3 of 3