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12/15/13

Waterloo North Hydro Corporation - Your Power. Our Priority


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GENERAL SERVICE RATES


Ontario Energy Board approved rates effective November 1, 2013. General Service, < 50 kW Demand electricity consumers are billed Time-ofUse (TOU) pricing. Consumers buying electricity through a contract with an Electricity Retailer, will continue to pay their price. The rates associated with the Delivery line on your bill have also changed. For additional information on TOU pricing and time periods, please click here. General Service Rates Request for Service Change of Address Multi-Unit Residential Premises Declaration Form Payment Options New Service Information Non Residential Deposit Guidelines TOU Prices Winter (November 1 April 30) Conditions of Service Call Before You Dig Cable Locates Off-peak: 7.2 /kWh Weekdays 7 pm to 7 am & Weekends and Holidays - all day The Global Adjustment Generator Connections

Mid - peak: 10.9 /kWh

Weekdays 11 am to 5 pm

On-peak: 12.9 /kWh

Weekdays 7 am to 11 am & 5 pm to 7 pm

There are some General Service customers still billed on a two-tier price structure. Tiered prices are changing as follows: The Electricity price for the first 750 kWh per month is 8.3 per kWh. The price for electricity over this threshold is 9.7 per kWh. The Ontario Energy Board reviews these rates every 6 months. These rates apply to low volume customers (under 250,000 kWh annually) falling under Ontarios Regulated Price Plan (RPP). Large volume consumers (over 250,000 kWh annually) will continue to pay the hourly Ontario energy price delivered through Standard Supply Service and have all the options and flexibility to make supply arrangements that they have currently. The Ontario Energy Board approves these rates annually. Click here to view the Glossary of Terms. General Service Rates Effective November 1, 2013 GENERAL SERVICE less than 50 KW Demand 1. ELECTRICITY (1) (2) First 750 kWh/month Additional kWh/month 2. DELIVERY Distribution Service Charge Distribution Usage Charge OEB Regulated Rate Riders OEB Global Adjustment Rider non-RPP customers Line Transformation Connection (2) Network Service (2) 3. REGULATORY CHARGES Admin. Fee Standard Supply Service Wholesale Market Charge (2) 4. DEBT RETIREMENT CHARGE

$0.083 per kWh $0.097 per kWh $44.47 per month $0.0140 per kWh ($0.00633) per kWh $0.00142 per kWh $0.0020 per kWh $0.0070 per kWh $0.25 per month $0.0056 per kWh $0.007 per kWh

(2)

GENERAL SERVICE greater than 50 KW Not Interval Metered 1. ELECTRICITY (1) (2) Hourly Ontario Energy Price or contract price with Electricity Retailer

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12/15/13

Waterloo North Hydro Corporation - Your Power. Our Priority


Provincial Benefit Please see Glossary of Terms for explanation. 2. DELIVERY Distribution Service Charge Distribution Usage Charge OEB Regulated Rate Riders OEB Global Adjustment Rider non-RPP customers Line Transformation Connection Network Service 3. REGULATORY CHARGES Admin. Fee Standard Supply Service Wholesale Market Charge 4. DEBT RETIREMENT CHARGE

$116.22 per month $4.6692 per kW ($2.40664) per kW $0.54976 per kW $0.7884 per kW $2.8585 per kW $0.25 per month $0.0056 per kWh $0.007 per kWh

GENERAL SERVICE greater than 50 KW - Interval Metered 1. ELECTRICITY (1) (2) Hourly Ontario Energy Price or contract price with Electricity Retailer Provincial Benefit Please see Glossary of Terms for explanation. 2. DELIVERY Distribution Service Charge Distribution Usage Charge OEB Regulated Rate Riders OEB Global Adjustment Rider non-RPP customers Line Transformation Connection Network Service 3. REGULATORY CHARGES Admin. Fee Standard Supply Service Wholesale Market Charge (2) 4. DEBT RETIREMENT CHARGE

$116.22 per month $4.6692 per kW ($2.40664) per kW $0.54976 per kW $0.9848 per kW $3.0361 per kW $0.25 per month $0.0056 per kWh $0.007 per kWh

GENERAL SERVICE 1000 KW to 4999 KW Interval Metered 1. ELECTRICITY (1) (2) Hourly Ontario Energy Price Provincial Benefit Please see Glossary of Terms for explanation. 2. DELIVERY Distribution Service Charge Distribution Usage Charge OEB Regulated Rate Riders OEB Global Adjustment Rider non-RPP customers Line Transformation Connection Network Service 3. REGULATORY CHARGES Admin. Fee Standard Supply Service Wholesale Market Charge (2) 4. DEBT RETIREMENT CHARGE

$116.22 per month $4.6692 per kW ($2.40664) per kW $0.54976 per kW $0.9836 per kW $3.0322 per kW $0.25 per month $0.0056 per kWh $0.007 per kWh

GENERAL SERVICE greater than 5000 KW Interval Metered 1. ELECTRICITY (1) (2) Hourly Ontario Energy Price or contract price with Electricity Retailer Provincial Benefit Please see Glossary of Terms for explanation. 2. DELIVERY Distribution Service Charge Distribution Usage Charge OEB Regulated Rate Riders OEB Global Adjustment Rider non-RPP customers Line Transformation Connection Network Service 3. REGULATORY CHARGES Admin. Fee Standard Supply Service Wholesale Market Charge (2) 4. DEBT RETIREMENT CHARGE

$6,791.12 per month $3.3045 per kW ($3.01208) per kW $0.44773 per kW $0.9882 per kW $3.3616 per kW $0.25 per month $0.0056 per kWh $0.007 per kWh

(1) The Ontario Energy Board Amendment Act, 2003 defines designated and lowvolume consumers. Consumers not designated in the Act, pay the Variable Spot Market Price through Standard Supply Service ( SSS ). Customers who signed a contract with a retailer are billed under the terms of the contract until the contract expires. (2) Adjustment Factor As electricity travels through the lines and transformers to your home or business, losses naturally occur along the way. Regulation requires us to indicate the Adjustment Factor on your bill. The Adjustment Factor of 1.0404 (1.0150on greater than 5,000 kW) is applied to the kWh consumption read at your meter. The Adjustment Factor Charges for the Electricity portion is included in the Delivery line of your bill.

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12/15/13

Waterloo North Hydro Corporation - Your Power. Our Priority

Copyright Waterloo North Hydro Inc. All rights reserved. ADDRESS Waterloo North Hydro Inc. 526 Country Squire Road PO Box 640 Waterloo, Ontario, N2J 4A3 Phone: 519-886-5090 Employment Opportunities CONTACT INFO General Inquires: Customersupport@wnhydro.com Phone: 519-885-6840 Fax: 519-746-0133 Engineering Inquiries: eclerk@wnhydro.com Phone: 519-888-5552 ECRA/ESA LICENCE 7004206 HOURS OF OPERATION Standard Business Hours: 8:30am - 4:30pm (Monday - Friday) Emergency Hours: 24 hours a day, seven days a week
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