a)

Homonyms
Mnemonics

b)

c)

Acronyms
None of the above

d)

a)

Informal External

b)

c)

Formal Internal

d)

a)

Foot note End note

b)

c)

Explanatory note
None of the above

d)

a)

Suggest views

b)

Put forward your problem

Record the decisions made

c)

d)

Co-relate yourself

a)

Creating interest

b)

Hard sell
Soft-sell closing

c)

d)

Inducing desire

a)

Management hierarchies

b)

Official pyramid
Organization pyramid

c)

d)

Authority chart

a)

Society

b)

Interaction
English

c)

d)

Communication

a)

Determined result

b)

The successful output

Wastage of time

c)

d)

Negligence and disobedience

a)

Body and enclosure Order of the day and body

Heading and body None of the above

b)

c)

d)

a)

Proxemics Kinesics
Oculesics Haptics

b)

c)

d)

a)

Stakeholders Suppliers
Intermediaries Consumers

b)

c)

d)

a)

Telegrams
E-mails

b)

c)

Fax
Press release

d)

a)

Personal
Common

b)

c)

Open
Appraisal

d)

a)

Memo
Technical report

b)

c)

Essay
Research

d)

a)

The greeting

b)

Vocalics
Establishing rapport

c)

d)

Body language

a)

Advocacy advertising
Public service advertising

b)

c)

Corporate umbrella advertising

Corporate sponsorship

d)

a)

Summary

b)

Precise
Action

c)

d)

Concise

a)

Bibliography

b)

Ingredients
Recipe

c)

d)

None of the above

a)

Dis

b)

Off
Mis

c)

d)

Pro

a)

Agendrum

b)

Agndrum
Agenda

c)

d)

Agendum

a)

Circulars Notices
Memos None of the above

b)

c)

d)

a)

Concise and direct

Short and specific

b)

c)

Concise and correct

Short and direct

d)

a) b)

c) d)

i and ii ii and iii All None of the above

a)

A positive statement that lessens the impact of bad news.

b)

A negative statement that lessens the impact of bad news. A negative or neutral statement that lessens the impact of bad news. A neutral or positive statement that lessens the impact of bad news.

c)

d)

a)

Good speaking

b)

Good writing
Good listening

c)

d)

Good personality

a)

Occasional purpose

b)

Special purpose
Common purpose

c)

d)

None of the above

a)

Homophones

b)

Homonyms
Eponyms

c)

d)

Mnemonics

a)

Neither (i) nor (ii)

b)

(ii) only (i) only

Both (i) and (ii)

c)

d)

a) b)

c)
d)

An individual interacts with other person as a unique individual. Three or more people are communicating with each other at the same time. Intimate conversation takes place. An individual converses with people who he has no interest in knowing.

a)

Interpret a code Translate ideas into codes

Block a pathway between the sender and the receiver of a message

b)

c)

d)

Speak to large groups of people