Patient Rights…

is everyone’s responsibility…

Vijay Pratap Raghuvanshi

 Patient Rights…
Wockhardt Hospitals, Bhavnagar,
its doctors, nurses and entire staff are
committed to provide patient with
excellent care, both clinical and
personal.

In addition it is our policy

“To respect Patients
individuality and dignity”
 PATIENTS HAVE THE
RIGHT
NOT TO BE DISCRIMINATED
AGAINST ON THE BASIS
OF
–RACE
–COLOUR
–NATIONAL ORIGIN
–GENDER
–SEXUAL
ORIENTATION
–DISABILITY
 Patient Rights

 To receive the best

care medically
indicated for their
problem
 Receiving timely
emergency care at
hospital regardless of
one's ability to pay
 To be well informed
about illness,
treatment, and
outcomes
 The right to be treated respectfully by all
employees

 Patients individuality will be

respected and differences in
cultural and educational
background taken into
account.
 When patient have a
question you will have to
listen to their queries or
questions and give an
appropriate and helpful
response.
 Right to seek and receive all the
information necessary to understand once
medical condition.
 Patient have the right to know
the name of the doctor who is
responsible for their care and to
talk with that doctor and any
others, who give care.
 Patients are entitled to know the
probable diagnosis, planned
course of treatment and the
prognosis for the future.
 Patient have the right to ask
doctor or nurse any question
that concerns about health.
 Confidentiality and privacy
 Information concerning
one’s health, including
information concerning
treatment may only be
disclosed with informed
consent, except when
required in terms of any law
or an order of the court.
 The right to receive
information from your doctor
in non-technical language,
regarding your illness, its
likely course, expected
treatment, the plans for
discharge from hospital & for
follow-up care
 Patient Privacy
 Patient may expect to talk with doctor,
nurse or administration representative in
private and know that the information
they give will not be overheard or be
given to others without their permission.

 In the hospital when patients are in a

ward they can expect a sincere and
reasonable attempt to keep all
conversation confidential.

 In case of hospitalization, no outsiders

may see them without patient permission.

 Patients hospital records are private and

no persons or agency beyond those
caring for the patient will be permitted to
see those records except the authorized
statutory bodies.
Patient Information Confidentiality

 Patient privacy include the following:-

When staff interview or examine patients,
every effort is made to afford the patient with
reasonable audio and visual privacy.
Ensure that a female nurse is present at the
time of investigations, examinations.
Explain to the patient what exactly will be
done prior to the procedure.
Patients have the right to know of any
observer have in their care and also of their
right to request that the observer leave.
 Patient Privacy
 When they are examined patients
are entitled to privacy.
 Close doors, pull privacy
curtains, cover patient properly
 Knock before entering
 Female Nurse (If Female
patient)
 Do not discuss patient information
in public areas (Stairs, Elevators,
etc)
 Destroy all papers (shred) with
patient names before trashing
 Rules – to keep you safe
 Keep discussions of patients and families professional
 Discuss patient information in Pre & Post clinical
conferences – behind closed doors
 DO NOT remove medical records from patient care
areas
 DO NOT make copies of patient’s medical records
 DO NOT discuss patients information in the public
area (elevators, cafeteria or home)
 Destroy patient documents before trashing
 NEVER share computer passwords
 Log off before leaving a computer terminal
 NEVER view own, family’s or friend medical record in
clinical setting
 Patient have the right to select
his/her doctor and treatment

 Have the right to say “yes” to the

recommended treatment.
 Patient also have the right to say “No” to
treatment and ask for medical consultation
or a second opinion on your medical
condition, if you so desire.
 Refusal of treatment & Be referred for a
second opinion
 A person may refuse
treatment and such
refusal shall be verbal or
in writing provided that
such refusal does not
endanger the health of
others

 Everyone has the right to

be referred for a second
opinion on request to a
health provider of one’s
choice.
 Have the right to leave the hospital
even if doctor advises against it.

If decide to leave before the

doctor’s advice, the hospital
will not be responsible for
any harm that this may
cause Patient
and
Patient will be asked to sign a
“Discharge Against
Medical Advice” Form
 The right to understand and receive
information on the payment of hospital bills
on a day-to-day basis in accordance with
the policies of the hospital.

 Receive a copy of an itemized

list:
Charges submitted by the
Hospital to insurer or another
third party regarding
treatment or the amount
covered by the third-party
payer
 Copy of the Hospital’s
itemized charges sent to the
attending physician.
All Itemized details
( Consumables, Implants,
etc)
Patient & their family or guardian has the
right to tell hospital authority when
something is wrong in the delivery of
patient care.

 Patient or their relatives can register

complaints or grievances but care will not
be affected in any way.

 Patients feedback/ any complain /

suggestions are valuable and welcomed at
all times.
 Complains…

 Complains about health care

services to be investigated
and full response on such
investigation given to the
patient/ relative .

 Follow hospital policy for

patient complaints and
grievances

 Ensure complaint is resolved

 Patient Rights…

 Refuse to be examined, observed, or treated by

students or other Hospital staff, without
jeopardizing access to psychiatric, psychological,
or other medical care;
 Refuse to serve as a research subject or receive
any care or examination that is primarily for
educational or informational purposes, rather
than for treatment
 Refuse participation in any medical study or
treatment considered experimental in nature. You
will not be involved in such a study without your
understanding and permission;
 Confidentiality..
 Only those persons authorized to read an
individual's medical record on an inpatient unit or
ambulatory care site have access to the medical
record.
 Family or household members, even close
relatives, may not obtain copies of the medical
record without appropriate authorization except
in special circumstances, as defined by the
Medical Records Department.
 Patient records will be kept in a secure location at
all times in OPDs and on inpatient floors
 Medical Records
 Sexual assault counseling
 HCV, HbsAg, HIV test results
(patient authorization
required for each release
request)
 Records pertaining to
sexually-transmitted
diseases
 Alcohol and drug abuse
records are protected.
 Inform Patient of their Rights

 Upon admissions
Provide a copy of any rules
or regulations that relate to
the conduct of patients, as
provided “Patient Hand
Book”.
Written information of patient
hand book available.
Explain :-
Bill Details
Admission and Discharge
process
No Smoking, No Food, No
Flowers.
Thank you

Questions