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Chat Transcript ETCon 02

Communities and the Power of Crowdsourcing

August 27 2009

E_Teachers_Academy(Teacher) : Welcome to ETCon 2

Tony : hi all
E_Teachers_Academy(Teacher) : Please make yourself comfortable. We will be starting in less than 10
Jason West : Hi this is Jason....
shellterrell : Hello everyone!
Kirsten Winkler : Hi everybody
Anton_Kunin : Good afternoon everyone!
Pablo_Pittaluga : Hello everybody this is Pablo from Argentina, new to the whole thing...
Arkady_Zilberman : Hi everybody, happy to be here
Kirsten Winkler : hello Anton, glad you made it here :)
Anton_Kunin : My pleasure!
E_Teachers_Academy(Teacher) : Hi Kirsten. Please accept the video control.
Geoffrey_Smith : Hello
Kevin_Chen : Hi this is Kevin Chen
E_Teachers_Academy(Teacher) : Kirsten --- you can speak now :)
E_Teachers_Academy(Teacher) : Welcome Kevin
E_Teachers_Academy(Teacher) : Welcome Jason
E_Teachers_Academy(Teacher) : yes, we can see you :)
Kevin_Chen : Hi Kirsten -- thanks for having us
Jason_West : Hi. Can I test video and mic
Emma_Watson : Hi, Emma here. My first e-conference!
E_Teachers_Academy(Teacher) : yes. Let me give you the controls.
E_Teachers_Academy(Teacher) : please click on Allow - Jason
E_Teachers_Academy(Teacher) : yup
Emma_Watson : yes
Arkady_Zilberman : yes
Anton_Kunin : Yes
Kevin_Chen : We can hear you
Pablo_Pittaluga : yes
E_Teachers_Academy(Teacher) : let us test with Kevin too?
shellterrell : yes
Kevin_Chen : Sure
E_Teachers_Academy(Teacher) : please click on Allow
Stephen_Jones : Hello everybody.
Jason_West : Hi everyone, nice to meet you all!
Geoffrey_Smith : Hi I have no mic or video but I can hear and see you all
Kirsten Winkler : no sound for kevin :(
E_Teachers_Academy(Teacher) : Hi Kevin. your voice - is low :(
Arkady_Zilberman : please speak louder
E_Teachers_Academy(Teacher) : that is better
Arkady_Zilberman : it is better Page 1 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

E_Teachers_Academy(Teacher) : Is Bernard in here?

Kirsten Winkler : here is still low
shellterrell : Will we be using #etcon as the Twitter hashtag for this event?
Arkady_Zilberman : speak louder if you can
Kirsten Winkler : thanks shelly
Arkady_Zilberman : that's great
Kirsten Winkler : yes, we will #etcon
Anton_Kunin : Yes, speak up, please!
Kunal_Sarin : Hello Everyone
Jason_West : Hey Shell, I can't believe you're not on twitter :-)
panyam_satyanarayana_varma : hello t
E_Teachers_Academy(Teacher) : ok let us give it back to Kirsten then?
Kirsten Winkler : nice you came m
Kevin_Chen : Sounds great -- sure
just : :-)
Aniya : Hi folks :)
E_Teachers_Academy(Teacher) : Hi Kirsten. just unstop the mic and then stop it again
Bernardooo : buenos dias to everybody :-)
Kirsten Winkler : Bernhard is here now
E_Teachers_Academy(Teacher) : this way, we will at least see you :)
Kirsten Winkler : me?
E_Teachers_Academy(Teacher) : yes
Geoffrey_Smith : Has this conference started????
Valentina_Dodge : Hello and warm greetings from the south of italy
E_Teachers_Academy(Teacher) : ok. we have 1 minute to start
Kirsten Winkler : did you test Bernhard?
Bernardooo : no
Kirsten Winkler : let's do that and then start
E_Teachers_Academy(Teacher) : we can hear you but not see
Diane_E__Williams : Hello, I am at an MIT library in Cambridge, MA now
E_Teachers_Academy(Teacher) : do you have a webcam?
Kevin_Chen : I can hear you
panyam_satyanarayana_varma : i can hear u
Kunal_Sarin : I can hear as well
E_Teachers_Academy(Teacher) : i can hear you, but probably not see
ramnarayan : hello
Kirsten Winkler : can hear you fine
Geoffrey_Smith : I can here someone as well
shellterrell : Your sound is great
Jason_West : I can hear you too
Centigua : Your voice is very clear!
E_Teachers_Academy(Teacher) : ok fine. Page 2 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

Aniya : I can hear, however that ws..

Pablo_Pittaluga : sounds good but no image
E_Teachers_Academy(Teacher) : Bernard, do you have a webcam?
Kirsten Winkler : do you have a cam?
Bernardooo : yes
Valentina_Dodge : Nice to see so many fellow twitters ;-)
E_Teachers_Academy(Teacher) : select using the gear like icon below kirsten's image
E_Teachers_Academy(Teacher) : follow the red pointer
Kunal_Sarin : yes, it was crystal clear... Bernardooo's voice
shellterrell : Hello Aniya
Kirsten Winkler : hi sis :)
Aniya : Oh no, not Shelly the pug again lol
E_Teachers_Academy(Teacher) : click on it and then select your webcam device
E_Teachers_Academy(Teacher) : yup, here you are
Kirsten Winkler : I can see him :)
E_Teachers_Academy(Teacher) : can you speak please :)
Anton_Kunin : Yes
Arkady_Zilberman : yes
Valentina_Dodge : yes
E_Teachers_Academy(Teacher) : yes, perfect
Kevin_Chen : yes
Diane_E__Williams : Yes
Jason_West : yes
Kunal_Sarin : Yes, perfect
Emma_Watson : yes
Aniya : Yes loud and clear
Pablo_Pittaluga : yes and see you too
Bernardooo : excellent
Geoffrey_Smith : very loud and clear
Bernardooo : :-)
ramnarayan : yes what is the session basically about?
Karenne_Sylvester : yes
E_Teachers_Academy(Teacher) : so, should we start?
E_Teachers_Academy(Teacher) : Kirsten?
Kirsten Winkler : yes
Kunal_Sarin : Yes, lets start
shellterrell : yes
Valentina_Dodge : (hi Karenne!)
Bernardooo : yep
E_Teachers_Academy(Teacher) : ok. all yours
E_Teachers_Academy(Teacher) : unmute the mic, stop the video and we will never loose you
E_Teachers_Academy(Teacher) : even with the connections in france :) Page 3 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

Karenne_Sylvester : hi Valentina ;-)

ChinaMike : yes
Geoffrey_Smith : and Belgium
Valentina_Dodge : Nice to meet you (all) here
ramnarayan : i can see the joker
E_Teachers_Academy(Teacher) : I think we can start now. Right?
Arkady_Zilberman : yes
Tony : can i have a mic
Kirsten Winkler : I can't click on the presos
ramnarayan : yes
Kirsten Winkler : I'd like to put mine up
Geoffrey_Smith : please do, life is too short and the queues are mqny!!!
E_Teachers_Academy(Teacher) : now
Pablo_Pittaluga : that's OK
Kirsten Winkler : thanks
Marisa_Constantinides : Hello everyone
shellterrell : Hello Marisa!
Kirsten Winkler : don't play with it
Marisa_Constantinides : can't stacafe
for long am in a rather noisy
Karenne_Sylvester : hi shell, marisa, aniya, everyone - what do you do to check mike and is tis
Emma_Watson : There's an echo...
shellterrell : Hello Karenne!
Marisa_Constantinides : hi shelly
Dr__Aldrin_P__Antivola : yes
E_Teachers_Academy(Teacher) : i can hear fine
Marisa_Constantinides : karenne
Geoffrey_Smith : yes
panyam_satyanarayana_varma : s
ramnarayan : what is crowd sourcing?
Marisa_Constantinides : aniya!
Aniya : Hi Marisa dear ;)
MissShonah : Hi all :-)
shellterrell : Hi Shonah!
MissShonah : Hey Shelly!
Centigua : Hi MissShohah!
Aniya : Pay attention to the teacher you lot, stop chatting already.. ;)
MissShonah : Hello :-)
shellterrell : There you go ruining are fun, Aniya!
just : good
Aniya : Shonah don't press buttons this time lol Page 4 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

E_Teachers_Academy(Teacher) : we will hide the right side chat flap, if anyone wants, they can open it
by clicking on the side arrow
MissShonah : Promise I won't Ms Aniya-already in the corner!
Aniya : Behave Shelly
E_Teachers_Academy(Teacher) : kirsten, you can stop your video for better audio quality
shellterrell : I live in Aniya's corner!
Marisa_Constantinides : i am just a lurker today
Dr__Aldrin_P__Antivola : audio was lost here
shellterrell : Interesting I have seen these roles in online communities
Kevin_Chen : (I'm having some problems viewing the ppt... sorry to mention this
panyam_satyanarayana_varma : is this on tribes or global
E_Teachers_Academy(Teacher) : it is the pdf
Kevin_Chen : (sorry, maybe it'
s me being in China...)
panyam_satyanarayana_varma : all companies are having leaders
shellterrell : I think many different areas have created communities such as nings & discussion group
there are leaders there
ChinaMike : businesspeople find it difficult to be educational leaders.
ramnarayan : is tribe is the synonym of community
panyam_satyanarayana_varma : in what sense the exposure leads
ramnarayan : s tribe the synonym of community?
Kunal_Sarin : Yes @ ramnarayan
Jason_West : yes it is
ramnarayan : ok
shellterrell : It can change a person
shellterrell : but like you said not always
Aniya : Depends on the person ;)
panyam_satyanarayana_varma : leadership always fights are involved
shellterrell : Could change person in positive ways through self reflection
ramnarayan : brought together to achieve a common goal
maani_vatsa : idea...!!~
shellterrell : good point!
Valentina_Dodge : does don't "change it" mean don't change main focus and community aim but still
allow room for shift and dynamism?
ramnarayan : but confusion arises because of crowd sourcing
shellterrell : I like the 1st hand insight, believe this is a definite plus
ramnarayan : will crowdsourcing affect decision making mam?
ramnarayan : is crowd sourced content reliable?
E_Teachers_Academy(Teacher) : questions?
MissShonah : Thanks Kirsten-interesting
E_Teachers_Academy(Teacher) : later or after Jason? Page 5 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

panyam_satyanarayana_varma : thanks
Pablo_Pittaluga : I liked it very much
Valentina_Dodge : thanks Kirsten
Jason_West : okay
shellterrell : Thanks Kirsten!
ramnarayan : thanks
Arkady_Zilberman : let's do it at the end
ramnarayan : hi
panyam_satyanarayana_varma : fine
MissShonah : Hi Jason
panyam_satyanarayana_varma : s
ChinaMike : Excellemt introduction Kirsten, Thanks!
Bernardooo : yes
MissShonah : Loud and clear
Kevin_Chen : Thanks Kirsten, Hi Jason
Emma_Watson : fine
Karenne_Sylvester : Thanks Kirsten. When you are calling for educational leaders am a bit confused -
you mean ceos of the companies? We have numerous thought leaders in our profession.
Aniya : yes
Valentina_Dodge : hi Jason, loud and clear
Kirsten Winkler : thanks everybody for your kind feedback
Kirsten Winkler : did you like it m?
panyam_satyanarayana_varma : yes
ramnarayan : yes nice ppt kirsten
Marty_Nostrala : Hi this is Marty here
shellterrell : Good topic
MissShonah : Hi Marty
Kirsten Winkler : Karenne, I don't think that the CEO does always have to be the leader...but silent
thought leaders as you say are silent and exposure requires more than silence and concentration on
ramnarayan : community is basically for networks and gathering info as we are social animals
panyam_satyanarayana_varma : going on line is time saving
Kirsten Winkler : not bad at all :)
panyam_satyanarayana_varma : in going to ofice or for less expenditures fro companies
Aniya : Oh social animals, i like that lol
ramnarayan : thanks aniya
Aniya : yw
Marty_Nostrala : The good leader is the one who knows
how to empower other people
panyam_satyanarayana_varma : leader is one whoom visualizatiion is needed
Marty_Nostrala : The quantity and quality of our conversations pretty much define our community
ChinaMike : This could also be a function of the fact that during this time the average American Page 6 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

worked more and more women entered the work force.

shellterrell : Yes thats a good point, but in some communities even online some ppl put themselves
above others based on credentials, etc
Aniya : Too tr
ue Shelly!
Kirsten Winkler : do you see that good or bad?
Aniya : ..but then they bite the dust...(sometimes) and don't like it..
MissShonah : Definitely Shelly
Kirsten Winkler : ;)
MissShonah : However only a subjective opnion from those who put themselves above others...
shellterrell : LOL! People are generally good!
Aniya : apart from
you Shelly lol
Kirsten Winkler : I want to believe in that, too :)
E_Teachers_Academy(Teacher) : people are generally good and selfish :)
MissShonah : More often than not people are good :-)
Aubrey : exactly
Aniya : On the whole yes
Anton_Kunin : Well, it's the same in professional communities: imagine you work at a language school
- there are always those who have higher credentials and are more respected, and there are those with
Anton_Kunin : experience and that are less respected.
Kirsten Winkler : true Anton but this is in the normal cycle
shellterrell : of course you get some really wild characters online & they get quite angry & you have a
prob when they scare others out of the community. I guess these would be considered "cyber bullies"
Valentina_Dodge : would the lack of visual cues on online communities actually increase the "good"
factor in that it becomes more tangible, archived and ppl make more an effort?
MissShonah : Why should people be less respected due to "credentials" - shouldn't they be respected
due to what they have to offer (may not come from a piece of paper!?).
Kirsten Winkler : and not everybody wants "more" than being a happy teacher or member
Aniya : sometime people with less credentials are more res
Aniya : Agree Shonah!!!
Anton_Kunin : Yes Miss Shonah, absolutely! I totally agree with you!
MissShonah : :-)
shellterrell : Great point MissShonah, plus I'm more interested in real life experiences & their passion
shellterrell : Aniya I respect many ppl who ppl have actually asked me why I talk to them they are
nobodies but who gets to decide this?
Aniya : depends what and how people
transmit online
Karenne_Sylvester : sorry Kirsten I wasn't talking about silence. thought leader is a seth godin term for
one whose wisdom is respected and passed on to others. Page 7 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

Aniya : a nobody is probably a better person anyway..

shellterrell : Very nice chart
Stephen_Jones : I agree.
MissShonah : Exactly - Shelly - as long as people are passionate about what they do-who knows what
pieces of paper they have...
Aniya : Nice stuff, original!
MissShonah : Like the ad!
shellterrell : Nice ad!
Aniya : passion
says it all Shonah
shellterrell : Amazing feedback!
MissShonah : What a wonderful response!
MissShonah : That has given me goose bumps!
E_Teachers_Academy(Teacher) : good presentation
Pablo_Pittaluga : excellent
Karenne_Sylvester : how do you manage the text bar, it keeps jumping. can't read properly
MissShonah : Thanks Jason!Great ideas :-)
Bernardooo : nice presentation - congrats!
Kirsten Winkler : great Jason
Kevin_Chen : Thanks Jason
Karenne_Sylvester : good stuff jason
Pablo_Pittaluga : can I have this recorded please?
Aniya : Thank you :)
shellterrell : Excellent presentation! Really enjoyed the visuals!
Centigua : Thank you. A really nice presentation!
Valentina_Dodge : Thanks Jason, interesting talk
E_Teachers_Academy(Teacher) : i think Bernard
ChinaMike : I would suggest that what you are doing is finding free or willing roll-players or game
players rather than doing crowdsourcing
Bernardooo : ok - how? ;-)
Emma_Watson : Thank you. Very interesting presentation, and great table!
Centigua : you sound like a nice guy!
shellterrell : Emotion superceeds technical
Arkady_Zilberman : Great presentation!
MissShonah : Oh!Like that Shelly - and agree
Bernardooo : how do i enable my presentation?
Aniya : yes, better being human ;)
Aniya : yes
Emma_Watson : ys
E_Teachers_Academy(Teacher) : yes
Anton_Kunin : Yes
MissShonah : yes :-) Page 8 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

Jason_West : yes
Arkady_Zilberman : yes
Kevin_Chen : yes
Marty_Nostrala : yup
shellterrell : yes :-)
ChinaMike : Thanks Jason.
Valentina_Dodge : Yes Bernardooo -perfect
Kirsten Winkler : Jason, you have a talent building up stories
ramnarayan : how old is it?
Jason_West : Thanks Kirsten :-)
E_Teachers_Academy(Teacher) : kirsten could you also come up on skype please. a quick word to do.
Kirsten Winkler : just a second
Kirsten Winkler : I'll come
Jason_West : Thanks Chinemike
Anton_Kunin : Busuu was lauched in May 2008, Ramnarayan.
MissShonah : Great presentation Jason-thanks
Kirsten Winkler : ambassadors is a good word!
ramnarayan : thanks anton
Aayush_Jain : very nice ppt
Jason_West : Thanks Shona
Aubrey : right..
Centigua : Hi Aubrey!
Aubrey : hi ladies
MissShonah : Don't have schools in France, do you, Jason (you would be a great boss!!:->)!
Kirsten Winkler : @MissShonah working on it ;)
Aubrey : well said..i do agree
Jason_West : I don't sadly :-)
Centigua : I agree MissShonah Jason would!
MissShonah : I'm patient!
Jason_West : I'very anit-boss
ramnarayan : yes
Jason_West : sorry, 'anti-boss'
MissShonah : You would be an inspirational person to work with - is that better way to put it!
Aubrey : wow
Aubrey : oww?
Jason_West : Thanks a lot! I hope I would be. I like to look at things a bit differently. Better listen to
Mr Busuu now eh? :-)
Emma_Watson : Are you familiar with the community translation forum on
Kirsten Winkler : exactly, in translation no creativity is required
Centigua : BTW Shonah, I hadn't realised you were in France....
shellterrell : I think thats very beneficial to have people translate
ramnarayan : thanks busuu:) Page 9 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

MissShonah : Thanks Bernard :-)

shellterrell : If not organized crowdsourcing can lead to loss of people I think
E_Teachers_Academy(Teacher) : after kevin and wiziq presentation
Kirsten Winkler : thank you!
E_Teachers_Academy(Teacher) : thanks.
Pablo_Pittaluga : interesting
panyam_satyanarayana_varma : thanks
Kevin_Chen : That was great --- thanks Bernard
shellterrell : thank you for the presentation Bernard
Aniya : nice presentation, thanks :)
Aubrey : very nice..thanks
Emma_Watson : Thank
Jason_West : Thanks Bernhard!
Bernardooo : you are welcome - thanks for the nice feedback
Bernardooo : :-)
Arkady_Zilberman : Very innovative and brilliant!
ramnarayan : what about Jason?
Valentina_Dodge : Thanks Bernhard - nice to find out more about your company and experience
Emma_Watson : yes
Aniya : yes
ramnarayan : yes
Arkady_Zilberman : yes
Kirsten Winkler : yes
Bernardooo : yes
MissShonah : YEs
shellterrell : Glad to hear the name pronounced. All this time I kept calling it italk e
Pablo_Pittaluga : yes but not very loud
Emma_Watson : quite quet
Aubrey : too low
Valentina_Dodge : a bit quiet
Aniya : Just turn you audio up, i did ;)
Emma_Watson : mine's on maximum!
Aubrey : its already inmax volume..
Aniya : lol
Aniya : say no more then..
Valentina_Dodge : already on max and still :-(
Aubrey : did he say Hongkong
E_Teachers_Academy(Teacher) : shanghai
Aubrey : a ok..thanks ..still my neighbor
Aniya : i'm not on max audio yet and can hear very clearly
ramnarayan : there is no professional training in ITALKI Page 10 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

ramnarayan : is that so?

Aubrey : you are near to him LOL
Kirsten Winkler : well, both
Aniya : I'm in Italy so not really..
Kirsten Winkler : on the market place also pro teachers offer their services
Aubrey : LOl
Aubrey : so quick..
ChinaMike : Kevin you say everything is created by the crowd. I have seen materials from publishers.
Do you try to eliminate this kind of content from your site?
Victoria_Talk : Hong Kong registered company Team based in Shanghai
Aubrey : ow..thanks for that...
Kirsten Winkler : great job then
Aubrey : those are essentials..
shellterrell : thats a good point I hadn't thought about on communities I'm involved in
shellterrell : Maybe I should give these communities more slack
Karenne_Sylvester : good question China Mike - how do you make sure that illegal copying of material
does not turn up on your sites?
E_Teachers_Academy(Teacher) : Amen!
Karenne_Sylvester : Wikipedia works because it has a very clear non-profit model , many people work
together to create something new. The question for companies expecting the same sort of wiki
response, is where is the
Karenne_Sylvester : model? A company cannot expect the same sort of response, can it?
Kirsten Winkler : vin
MissShonah : Very interesting thanks Kevin
Kirsten Winkler : thanks a lot kevin
Bernardooo : great presentation - down to the point!
Pablo_Pittaluga : very much
shellterrell : Thank you Kevin
ChinaMike : Don't tell Pearsons Publishing stockholders about the free language materials!
Jason_West : Thanks Kevin!
Pablo_Pittaluga : sadly the audio was low
Valentina_Dodge : thanks Kevin, yes very succinct and useful
Jason_West : I heard you Kevin!
Emma_Watson : Thank you, Kevin.
Marty_Nostrala : Thanks
MissShonah : Hi!
ChinaMike : Lots of different perspectives! Thanks Kevin.
Emma_Watson : I hope that's a typo on this slide...!
Kirsten Winkler : I'm sure we will
Jason_West : LOL
Aubrey : wow... Page 11 of 19
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August 27 2009

MissShonah : Nice analogy!

Valentina_Dodge : Twitter seems to have helped with crowd submitting solution and ideas to problems
broadcast by in-crowd groups
Aubrey : I agree LOL
MissShonah : Oh!Yes @Valentina-and in short time frames!
Valentina_Dodge : @MissShonah at speed of tweet, instant - quite incredible sometimes
shellterrell : I just saw site yesterday @Valentina & @Shonah where you can submit ? on Twitter and
others will answer
Jason_West : I agree. Are social networkers less religiously inclined? :-)
MissShonah : @Shelly-really?!
Kirsten Winkler : it's a big market in fact ;)
Kirsten Winkler : @Jason
Kevin_Chen : Hi Chinamike -- we do get (bad) people uploading materials to our site sometimes -- we
delete those as soon as we find them. Our users also flag this material for us too.
ChinaMike : Thanks Kevin. I thought so.
shellterrell : Wow! 5 years is a long time that is dedication by members
MissShonah : @Kirsten - those that are religiously inclined are a big market as social networkers?
Pablo_Pittaluga : thanks to all sorry I have to go
Kirsten Winkler : yes, they are @MissShonah
Kirsten Winkler : they are connected by one idea and learder - there is no bigger leader than in religion
MissShonah : Thank you @Kirsten-just wanted to clarify...
shellterrell : And Google connects to them by allowing users to use Google ID very smart
Kunal_Sarin : you dont need ID for search results
Kevin_Chen : Hi Karenne -- I agree. I think the real issue is less about who does it, it's more about the
license. If it is Creative Commons -- then the materials don't belong to anyone (or rather everyone)
ChinaMike : I think North Koreans would disagree Kirsten.
Kirsten Winkler : fair enough ;) @ChinaMike
Kunal_Sarin : Yes Kevin, Scribd is trying to deal with these issues
Karenne_Sylvester : Hi Kevin, wasn't talking about creative commons materials but more the
copyrighted materials loaded up behind community walls - hard for the publishers to track down but
dangerous for community owners
Kunal_Sarin : Totally agree with you here on eBay and Amazon here
@ Vikram
Karenne_Sylvester : like yourselves as once they find them they can sue you. How can you make sure
this doesn't happen - see it across the blogosphere all the time.
Kunal_Sarin : Nobody's gonna sue community owner if some user uploaded copyrighted content
Karenne_Sylvester : Kunal, why not? Who gets put in jail if you steal something but leave it in your
friend's house?
Kevin_Chen : It is definitely an issue, Karenne. Kunal -- people do get sued (youtube for example).
It's the site owner's responsibility. The hard part for language site is also less well known languages
shellterrell : They may not sue but they could cause a lot of hassle for the community and make group Page 12 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

look quite bad so no one else joins

Kirsten Winkler : and bad publicity always spreads quickly
Valentina_Dodge : community owner is responsible for having community guidelines and reporting
types of "abuse" that would fall under that
shellterrell : For example I wont download certain items fr one site bcuz they allowed copyright
material to be published fr friend who tweeted it therefore I fear using any materials on their site shown
as opensour
Kunal_Sarin : See, more appropriate example here would be if I steal something and hide it in a public
place (where everyone has access to) so will the government authority incharge of that place be sued?
tiris_k_cheeran : thank u
shellterrell : Thank you for presentation
MissShonah : Engaging Vikrama - thanks :-)
Jason_West : Thanks Vikrama!
Kevin_Chen : Thanks Vik
shellterrell : Thanks Vikrama
Kunal_Sarin : Agree with you @ shell
Valentina_Dodge : Thanks Vik

E_Teachers_Academy(Teacher) : Welcome Miss Shonah, Kevin, Shely, Jason, Valentina

Aniya : Thanks
Kunal_Sarin : Thanks Vikrama, it was nice specially the examples... ;)
Bernardooo : thanks vik
shellterrell : Yes Vikrama I liked your interesting anecdotes as well
Sam : to Kevin and Bernard: do you find there is a certain "critical mass" of users you need before
crowdsourcing translations actually works?
panyam_satyanarayana_varma : good
ChinaMike : What is the thread that connects all these presentations?? Could I ask the participants?
E_Teachers_Academy(Teacher) : all presenters can speak
Arkady_Zilberman : may i ask Kevin a question?
Kevin_Chen : I'll type my answer out --
Kevin_Chen : (just afraid that my sound isn't working well)
Bernardooo : ok
E_Teachers_Academy(Teacher) : ok
Kunal_Sarin : Yes, good question
@ Sam
Bernardooo : Kevin you wanna go first?
tiris_k_cheeran : i like to be an online teacher. can you suggest some tips to be successful.
Kevin_Chen : My answer is yes --- sort of...

Kevin_Chen : that's mealy mouthed I know

shellterrell : For any in the panel: How do you balance teacher community and student community Page 13 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

needs because they are in the same forum & often disagree on services?
Kevin_Chen : It depends on speed and quality
E_Teachers_Academy(Teacher) : kevin you could write on the whiteboard if you want
Kevin_Chen : The bigger your community and the more active it is -- clearely the translations will
work more qucikly
Bernardooo : I absolutely agree - you need a critical mass in order to progress quickly and have good
Bernardooo : otherwise better contract a translation service
Kevin_Chen : If you have a "high tolerance" for poor translations or slow translations, you can work
with a very small community
Bernardooo : ;-)
E_Teachers_Academy(Teacher) : i think it is important to grow sustainably too
E_Teachers_Academy(Teacher) : you have to balance the quantity and quality
Kevin_Chen : You want to get Spanish right, but maybe you won't pay for Greek (no offense to any
Greek users)
E_Teachers_Academy(Teacher) : ha ha
Arkady_Zilberman : Question to Kevin: You mentioned that learning a language is similar to learning
playing an instrument, i.e. it is a physical skill, right? Then please elaborate on the question why it is
not common
Sam : Thanks for the answers!
Kevin_Chen : Arkady -- the analogy I was trying to make was that learning a language isn't just a
matter of reading books and studying hard.
Valentina_Dodge : Jason, would you say wih recent developments 6 years is no too long for this ?
Kevin_Chen : There is an element of learning how to listen, or just understanding how people talk
Valentina_Dodge : sorry now to long in present state of internet, 2.0?
shellterrell : I didnt call all that Vikrama & would like to know more on lean engineering
Karenne_Sylvester : Kunal - that works with youtube and wikipedia, those are open spaces. most of
these learning communities are not open spaces, they require passwords and logins. therefore like
Kevin_Chen : I guess the example I often give is this: People in China study English starting at a
relatively early age. They get 6-8 years of English instruction.
Arkady_Zilberman : Kirsten, may I ask my question because in chat format it was misunderstood.
E_Teachers_Academy(Teacher) : yes, we will give you the control :)
shellterrell : Sorry I meant I didnt catch all you said Vikrama
E_Teachers_Academy(Teacher) : after jason
ChinaMike : But when you begin to standardize materials production (like cars) you find that creativity
goes plummeting. Mass production is the enemy of creativity in many ways.
Kirsten Winkler : sure Arkady
Kevin_Chen : After that many years of language instruction -- they are still unable to communicate.
They actually call it 哑巴英文 -- mute English Page 14 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

Kevin_Chen : I don't think learning a language is exactly like learning an instrument -- only that it
seems unbelievable to me know to think that I studied French for 3 years, without having ever spoken
E_Teachers_Academy(Teacher) : where is the Phil Crosby or Juran of Online Education?
Kevin_Chen : a native French speaker who was not my teacher. What's a language for if not
Valentina_Dodge : perhaps Jason/Kirsten the crowd is now giving the direction more than the
Karenne_Sylvester : I would also like to ask a question about direction Jason, is the material enough
without good quality teaches?
Aniya : probably not karenne
Karenne_Sylvester : How do you find quality teachers to teach quality lessons if everything is free.
E_Teachers_Academy(Teacher) : I think for education - trusting professional teachers is one of the best
ways to ensure quality at a decent quantity
shellterrell : Kevin how do you manage needs of multiple crowds or communities on one site?

Kunal_Sarin : agree @ Teacher

Kevin_Chen : @shellterrell not well
Valentina_Dodge : Thanks Kirsten, leader guiding is important sure
Kevin_Chen : heh -- just joking. It's hard. It can be chaotic
Bernardooo : yes
Bernardooo : of course
E_Teachers_Academy(Teacher) : Bernard - do peole prefer professional content or community content?
Bernardooo : ;-)
E_Teachers_Academy(Teacher) : what is your experience?
Bernardooo : listening
Bernardooo : :-)
E_Teachers_Academy(Teacher) : you have microphone on
Arkady_Zilberman : broadcasting a problem to a crowd incorporates a trap: it precludes the innovation
since innovation is something not known
to the public.
E_Teachers_Academy(Teacher) : er) : you have microphone on
Arkady_Zilberman : broadcasting a probl
Karenne_Sylvester : Thanks Jason - but how do you maintain the students interest - students can
become poorly motivated when they feel they're not learning - or don't have a guide.
Kevin_Chen : We just try our best to make sure to moderate, listen to people in the community, try to
address their concerns... I guess the usual stuff
Aniya : A lot of students seem to like community content as it's free!
Karenne_Sylvester : Hi Aniya, yes - the students like it but the teachers?
Kevin_Chen : (only partly!)
shellterrell : Kevin: I appreciate the humor because I have seen this as a problem on many sites and
forums filled with complaints from both ends so on 1 hand you want people to engage but no control Page 15 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

isabelle_amicamia : hi from amicamia..

Kirsten Winkler : Vikrama could you extend session time by 5 or 10 min pls?
Kunal_Sarin : If you ask me, I would go with professional content but community content always ads
Kevin_Chen : whoa...
E_Teachers_Academy(Teacher) : @kirsten - done!
Karenne_Sylvester : I participate in many, many groups and see very little active participation -
Kevin_Chen : I have to say at italki, we're more agnostic
Valentina_Dodge : Question for Kevin when it's possible: Kevin spoke about "balance" and the
statistics showed how from 2007 to 2009 this changed - what were the key elements , how did italki do
that? (in a nutshell;-)
Kirsten Winkler : thanks!
Aniya : Well Karenne I'm not fussy, have done both ;)
Kevin_Chen : I'll be honest -- we don' tknow what is the best way to learn a language.
E_Teachers_Academy(Teacher) : jason ... do you want to answer that?
Kevin_Chen : I suspect that is a personal question for people. Some people are more visual.
Somepeople learn very well just talking to people in bar
Aniya : doing everything is a good balance :)
E_Teachers_Academy(Teacher) : we have 10 mts.
Bernardooo : I absolutely agree - everybody has to make its own choice
Aniya : you get to see things from both sides..
Kevin_Chen : My personal experience is that Westerners tend to be very good at speaking -- weaker at
E_Teachers_Academy(Teacher) : I think the problem is to look for the best method in the first place
shellterrell : Thank you presenters for sharing your experiences!
Kevin_Chen : Asian students are much better at writing, they are more disciplined at memoriazastion --
but they are less open and willing to make mistakes when they speak
E_Teachers_Academy(Teacher) : People should be left with exposures and let them pick the one that
influences them most
Kirsten Winkler : thanks Shelly for coming and engaging the discussion
Karenne_Sylvester : Aniya, you're very much an exception. I know very few teachers willing to work
for free - what about within your colleagues
MissShonah : Ditto @shellterrell has been very interesting afternoon :-)
shellterrell : Thanks Kirsten for a tech diff free session! Gr8 forum!
Arkady_Zilberman : Traditional methods have failed - that is the conclcusion of a few scientist. Should
we look for a new method tha would be based on a new infrmation?
Kevin_Chen : So my experience is that there are national differences. And there are differernces with
also which langauges --- Chinese, Japanese, etc. are much more memory intensive especially in terms
of writing
Kunal_Sarin : agree with you Kevin

Kirsten Winkler : I figured that out myself @Kevin

shellterrell : very good advice Jason not to worry about mistakes Page 16 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

Karenne_Sylvester : Excellent, Jason°

E_Teachers_Academy(Teacher) : next question?
MissShonah : Great response Jason!
E_Teachers_Academy(Teacher) : we probably have time for two i guess....
isabelle_amicamia : bye for now.
Jonathan_Jenkins : I can see that there is huge potential for this industry. I also see that many of the
leaders in the industry are visionaries and have a deep sense of mission. How do you balance your
mission of affor
Aniya : Well Kirsten has done it too, don't know about others, but good experience too
Arkady_Zilberman : The main thing that it is a sobconscious process and not information, so no-
grammar and no-memroization approach is probably the best appropach to follow?
Karenne_Sylvester : Perhaps Jason you could talk about pay
MissShonah : Mistakes are big inhibitors - must break those boundaries
shellterrell : I agree Aniya!
Aniya : should have the opportunity to an education not just people with money
Jonathan_Jenkins : How do you balance your mission of affordable global education through the
internet with the need to generate revenue, which will determine your long-term viability?
E_Teachers_Academy(Teacher) : do you think students treat free content seriously?
shellterrell : Very true Kirsten
Karenne_Sylvester : I know Kirsten, Shonah and Aniya do - but let's face it - how many would do this
long term
Kevin_Chen : @shellterrell In terms of how italki shifted to a more balanced community base -- that
was done partly just from our marketing efforts.
Aniya : Depends your outlook on life and other things etc.,
E_Teachers_Academy(Teacher) : do students consider free content seriously?
shellterrell : From my experience I KNOW students take materials in free class very free & use them
Kevin_Chen : @jonathan_jenkins -- I think our attitude towards free content comes partly from the fact
that our business model isn't based on content
shellterrell : Very useful... sorry...typo
MissShonah : From free classes I have done - yes definitely...and they appreciate the lessons too
Aniya : all part of the game really I mean how much time do we Tweet, we don't get paid fot that
Kirsten Winkler : but I don't lose
Valentina_Dodge : @Kevin, thanks that was what I thought (it was my ? too)
Aniya : me neither ;)
Kirsten Winkler : if they take my free stuff
shellterrell : Good point Aniya
Aniya : Kirsten's my sis lol
Valentina_Dodge : ads --ugggh!
Aniya : and Shelly is the other one (worse luck)
Kevin_Chen : For us -- our business model is from connecting teachers and students. We're also trying
to connect online schools and students. Page 17 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

Arkady_Zilberman : broadcasting the problem to a crowd has an trap, since it contradicts the concept
of innovation, which is something unknown to the public. Can you elaborate on this?
MissShonah : Exactly Aniya - re twitter!
Aniya : lmao ;)
shellterrell : Jason, very interesting free content not really free
Jonathan_Jenkins : thx
shellterrell : Aniya, I'll deal with you on Twitter! LOL
E_Teachers_Academy(Teacher) : Kirsten do you want to give a concluding note?
E_Teachers_Academy(Teacher) : or should we extend the time?
Kirsten Winkler : yes, a very short one ;)
shellterrell : And online learning is new for many they need to get comfortable with the experience
Aniya : extend it's getting exciting now lol
Kirsten Winkler : agreed!
Kunal_Sarin : lol... True@ Aniya
shellterrell : Good point Bernard
Kevin_Chen : I totally agree with Bernado
Kirsten Winkler : yes, very much agree
Karenne_Sylvester : This
makes sense -
Kevin_Chen : There is no reason to think that everything will move to one model (or one company)
Aniya : free can equal paid after..
shellterrell : Yes Bernado and sometimes people will join many language communities for different
E_Teachers_Academy(Teacher) : is there a danger that strong communities can brand the whole web
app particularly
Kirsten Winkler : I think we will have a diversity*
Karenne_Sylvester : Aniya ... twitter is fun... we don't twitter with our students ;-)
Kevin_Chen : The opportunity is definitely big
E_Teachers_Academy(Teacher) : for instance, at it is almost become an english language
and online teaching community?
E_Teachers_Academy(Teacher) : and most people think that is all there is to wiziq
Aniya : have some student followers...i think they check my spelling though lol
Kunal_Sarin : lol
Kevin_Chen : the one point I would add to that is that there is a huge market of people who simply
can't get access -- and they are just getting connected
Karenne_Sylvester : Yes - but you don't communicate directly with them -- 80%or more is with other
teachers - your peers, right
E_Teachers_Academy(Teacher) : does anyone want to learn anything other than another language?
E_Teachers_Academy(Teacher) : :)
Aniya : anyone someone you know me, all aboard ha ha
MissShonah : @E-teachers Not at the moment :-)
E_Teachers_Academy(Teacher) : ok kirsten do you want to conclude now? Page 18 of 19
Chat Transcript ETCon 02
Communities and the Power of Crowdsourcing
August 27 2009

shellterrell : I've attended as well as taught online classes and I do take classes aside from language
Jason_West : Very true Kevin....and the format of the materials/courses needs to be the
lowest common denominator can be a guide.
Aniya : Thanks to you all :)
shellterrell : I think students do want to learn other materials than just language, but language very
MissShonah : Great afternoon,great chat too!Big Thanks :-)
MissShonah : Great afternoon,great chat too!Big Thanks :-)
shellterrell : Thanks again! Can we save the whiteboard
Kevin_Chen : Definitely Thanks Wiziq
MissShonah : Yehhhhh!
Anton_Kunin : Yes, I do study things other than languages on EduFire! Even though it is true that 95%
of EduFire is about languages.
Kunal_Sarin : Yes, it was great. Thanks to all of you.
Valentina_Dodge : @ E_Teachers_Academy - I work with teachers and they want to learn about
learning and web tools so there re many types of communities ;-)
E_Teachers_Academy(Teacher) : Thank you Kevin
E_Teachers_Academy(Teacher) : Bernard
E_Teachers_Academy(Teacher) : and Jason
Karenne_Sylvester : Thanks, very enjoyable
shellterrell : Can we save the chat?
E_Teachers_Academy(Teacher) : it was a privilege and pleasure to meet you guys
Valentina_Dodge : Thank you all, very interesting and well done!
Jason_West : Thanks everyone, a blast!
E_Teachers_Academy(Teacher) : thank you so much - personally from Vikrama Dhiman
Bernardooo : thanks a lot for this very interesting discussion - was a pleasure!
ChinaMike : WiziQ Thanks!!!!!
Aniya : nice classroom, it didn't crash ;)
shellterrell : Thank you so much!
Valentina_Dodge : @shellterrell WiZiQ generates link if they've been recroding!
Arkady_Zilberman : Excellent idea! Page 19 of 19