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PES Institute of Technology and Management

N H 206, Sagar Road, Shi amogga ! "##20$

P % &e't( of Management Studies


)ESS*N P)+N
Name! ,hange - .no/ledge Management I 5 + Mar6s 2"0 E8am Hours 2 09 E8am Mar6s 2 300 Name of :aculty2 Mr( &(M(+r ind Malli6 )ecturer ,lass No To'ics to 0e co ered Su01ect code2 30M4+$3 Hours5 7ee6 20$ Total Hours2"6 Pre'ared on 20"50252039

Planned &ate

,onducted &ate

Remar6s

M*&;)E !3

Introduction to T<M

06 Hours

3 2 9 $ " 6

Meaning of the terms quality, quality control and quality assurance importance of quality, quality dimensions of products and services Qquality and competitive advantage, cost of quality, TQM, Evolution of TQM Basic principles of TQM TQM VS Traditional management, advantages of TQM

M*&;)E = 2 Philoso'hical :rame/or6s to T<M # > ? 30 33 32 39 3$ 3" 36


Contribution of various gurus of TQM eming! eming"s chain reaction eming"s principles, deadly sins # S$ cycle %uran! Quality trilogy %uran"s brea&through sequence %uran"s brea&through sequence #hilips Crosby! Quality is free Taguchi"s Quality loss function 'shi&a(a and Quality Circles)

M*&;)E! 9 4enchmar6ing efinition, reasons for benchmar&ing, types of benchmar&ing 3# process of benchmar&ing! (hat to benchmar& 3> understanding current performance, planning 3? studying others, using findings, *ero+ model of benchmar&ing 20 $dvantages and pitfalls of benchmar&ing Concept of ,ai-en and 23 its applications $dvantages and pitfalls of benchmar&ing Concept of ,ai-en and 22 its applications M*&;)E! $ 4usiness Process Re!engineering @4PRA

06 Hours

06 Hours

29 2$ 2" 26 2# 2>

'ntroduction, .eed for B#/, 'mplementing B#/ Steps in B#/, /e!engineering Vs) TQM B#/ Vs) ,ai-en /e!engineering the structure, change management and B#/, B#/ and 'T /e!engineering the structure, change management and B#/, B#/ and 'T $dvantages and 0imitations, 'ndian e+amples of B#/

M*&;)E = " <uality Management Systems @<MSA 30 Hours 2? 'ntroduction, meaning of QMS, 'S1 2333, Benefits of 'S1, 'S1
2333!4335 series, implementation of 'S1 2333, #roblems related to 'S1 2333, QS 2333, .eed for QS 2333, QS 2333 series E.V'/1.ME.T$0 M$.$6EME.T S7STEM 8EMS9, 'S1 :;333 series, Benefits of 'S1 :;333, 'ntegrating 'S1 2333 < :;333

90 93 92 99 9$ 9" 96 9# 9> M*&;)E = 6 9" 96 9# 9> 9? $0


<uality +/ards > Hours
'ntroduction, .eed for Quality $(ards, eming #ri-e and its features, MB.Q$ and its features, European quality a(ard and its features, 6olden peacoc& a(ard

$3 $2 $9 $$ M*&;)E = # Statistical <uality ,ontrol @S<,A $ 'ntroduction, = tools of quality, fundamental $"
statistical principles, S#C, #rocess capability, 'ntroduction to control charts, Variable control charts! * bar and / charts, Control charts for attributes! # chart, np chart, c chart and > charts, numericals on control charts)

$6 $# $> $? "0 "3 "2 M*&;)E = > Introduction to Si8 Sigma 6 "9 ?istorical developments, statistical frame(or& for si+

sigma, #> and #M1 concepts, M$'C methodology, Training for Si+ Sigma, Benefits of Si+ Sigma, Si+ sigma and TQM)

"$
"" "6 Total No of ,lasses reBuired2 "6 RE,*MMEN&E& 4**.S2 :) Total Quality Management, 1rgani-ation and Strategy, %ames /) Evans, ; th Edition Cengage 0earning 4) 4) Total Quality Management, ale)?) Besterfield, @rd Edition, #earson Education @) Total QualityManagement Te+t and Cases, 6) .agalingappa < ManAunath VS, E+cel boo&s) ;) Total Quality Management, Shridhar Bhat, ?imalaya #ublication

RE:EREN,E 4**.S :)Total Quality Management by #oornima M)Charantimath, #earson Education) 4) Quality Control ?andboo& by %>/$., Mc)6ra( ?ill #ublication Pre'ared 0y ,hec6ed 0y +''ro ed 0y Signature Name
Mr( &(M(+r ind Malli6

)ecturer

&r( R( Nagara1a Prof(- H*&

&r( Suresh ,handra Mohan Princi'al

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