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Broadband Mul ti Play NOC-BANGALORE ESCALATION MATRIX

BROADBAND NETWORK CIRCLE O/o GM, BBNW, BENGALURU IMPORTANT


CASES RELATED TO WESTERN REGION COVERING MAHARASTRA, MADHYAPRADESH, GUJRAT & CHATTISGARH STATES SHALL BE ESCALATED TO PUNE MULTIPLAY NOC ON mpnocpune@gmail.com, SDE: janaki.deepkumar@gmail.com DGM: awalevikas@gmail.com

U T S T A R D S L A M

TASK

DESCRIPTION SHIFTING FROM SAME RING Incity to incity(RPR) OR Occity to Occity (OCLAN) Incity to Occity OR Occity to Incity

REQUEST Request may be sent for configuration (No IP change). TEMPLATE NO.1 Request may be sent for New IP allotment and configuration . TEMPLATE NO.1 Request may be sent for New IP allotment and configuration. TEMPLATE NO.1 Request may be sent for New IP allotment and configuration. TEMPLATE NO.2 Request may be sent for configuration. Should be carried out by concerned node in charge

CONTACT INFORMATION

ESCALATION >24 HRS

ESCALATION >48 HRS

REPARENTING SHIFTING FROM DIFFERENT RING New Dslam addition Add on cards

bbmpnoc@hcl.in 080-25808899/77 Copy to : bbnoc_mp@bsnl.in

SDE (MP)/DE(MP)

DGM(MP)/GM (NOC)

Port profile up gradation

Not Applicable

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in ,

DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in

TASK

DESCRIPTION SHIFTING FROM SAME RING Incity to ncity (RPR) OR Occity to Occity (OCLAN) Incity to Occity OR Occity to Incity

REQUEST Request may be sent for configuration (No IP change). TEMPLATE NO.1

CONTACT INFORMATION

ESCALATION >24 HRS

ESCALATION >48 HRS

N S N D S L A M

REPARENTING

SHIFTING FROM DIFFERENT RING New Dslam addition Add on cards

Request may be sent for New IP allotment and configuration TEMPLATE NO.1 Request may be sent for New IP allotment and configuration TEMPLATE NO.1 Request may be sent for New IP allotment and configuration TEMPLATE NO.2 Request may be sent for configuration.

bbnoc_mp@bsnl.in 080-22028982/85

SDE (MP)/DE(MP)

DGM(MP)/GM(NOC)

Port profile up gradation Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in ,

Shall be carried out by concerned node in charge DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in

TASK

DESCRIPTION SHIFTING FROM SAME RING Incity to Incity(RPR) OR Occity to Occity (OCLAN) Incity to Occity OR Occity to Incity SHIFTING FROM DIFFERENT RING

REQUEST Request may be sent for configuration (No IP change). TEMPLATE NO.1 Request may be sent for New IP allotment and configuration TEMPLATE NO.1 Request may be sent for New IP allotment and configuration TEMPLATE NO.1 Request may be sent for New IP allotment and configuration TEMPLATE NO.2 Request may be sent for configuration. Shall be carried out by concerned node in charge

CONTACT INFORMATION

ESCALATION >24 HRS

ESCALATION >48 HRS

Z T E D S L A M

REPARENTING

bbnoc_mp@bsnl.in SDE(MP)/DE(MP) 080-22028982/85 DGM(MP)/GM(NOC)

Addition of New Dslam Add on cards Port profile up gradation

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in ,

DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in

TASK

DESCRIPTION SHIFTING FROM SAME RING

REQUEST Request may be sent for configuration (No IP change). TEMPLATE NO.3 Request may be sent for New IP allotment and configuration TEMPLATE NO.3 Request may be sent for New IP allotment and configuration TEMPLATE NO.4 Request may be sent configuration

N S N O C L A N
Mail Ids :

CONTACT INFORMATION

ESCALATION >24 HRS

ESCALATION >48 HRS

REPARENTING SHIFTING FROM DIFFERENT RING

bbnoc_mp@bsnl.in SDE(MP)/DE(MP) DGM(MP)/GM(NOC) 080-22028982/85

Addition of New OCLAN

CONNECTING TO RPR

Media Up gradation

SDE (MP ): klsreevatsa@bsnl.co.in , DGM (MP) : sajithkumar@bsnl.co.in ,

DE (MP) : salrao@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in

Z T E O C L A N

TASK

DESCRIPTION SHIFTING FROM SAME RING

REQUEST Request may be sent for configuration (No IP change). TEMPLATE NO.3 Request may be sent for New IP allotment and configuration TEMPLATE NO.3 Request may be sent for New IP allotment and configuration TEMPLATE NO.4 Request may be sent configuration

CONTACT INFORMATION

ESCALATION >24 HRS

ESCALATION >48 HRS

REPARENTING SHIFTING FROM DIFFERENT RING

bbnoc_mp@bsnl.in SDE(MP)/DE(MP) 080-22028982/85 DGM(MP)/GM(NOC)

Addition of New OCLAN

Media Up gradation

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in , DGM (MP) : sajithkumar@bsnl.co.in ,

DE (MP) : salrao@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in

IPTV and VOIP configurations if customer is connected from DSLAM

( Note: this is different from IPTV and VOIP of GPON )

DSLAM / ADSL port Configuration to be carried at field level. NOC team assist in configuration in case of any difficulty

IPTV Configurations

Multiplay Network configurations (OCLAN, RPR, BNG )

Request may be sent to NOC for configuration

bbnoc_mp@bsnl.in 080-22028982/85

DSLAM / ADSL port Configuration to be carried at field level. NOC team assist in configuration in case of any difficulty

SDE (MP)/ DE (MP)

DGM(MP)/ GM ( NOC )

VOIP Configurations

Multiplay Network configurations (OCLAN, RPR, BNG )

Request may be sent to NOC for configuration

bbnoc_mp@bsnl.in 080-22028982/85

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in , DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in , TASK VENDOR Like GEMINI HUWAEI ICOMM etc., Pre-requisite for trial cases like private IP address from BBNW Noida which should be made available by required party REQUEST Request may be sent for configuration With the port and IP details of the OCLAN /RPR

GM (NOC, BGL) : narasimham@bsnl.co.in ESCALATION >24 HRS ESCALATION >48 HRS

CONTACT INFORMATION bbnoc_mp@bsnl.in 080-22028982/85

W I M A X

Wimax BTS Integration with Multi Play Network

SDE(MP)/ DE (MP

DGM(MP)/ GM ( NOC )

TESTING OF SERVICES

Request may be sent for configuration with all the details like IP address etc.

bbnoc_mp@bsnl.in 080-22028982/85

SDE MP)/ DE (MP)

DGM(MP)/ GM ( NOC )

TASK

DESCRIPTION

REQUEST Request may be sent for new IP allotment and configuration TEMPLATE NO.5 Request may be sent for configuration (No IP change). TEMPLATE NO.6 Request may be sent for New IP allotment and configuration TEMPLATE NO.6 Request may be sent for New IP allotment and configuration TEMPLATE NO.6 Request may be sent for configuration Request may be sent for configuration Request may be sent for configuration Request may be sent for configuration Request may be sent for configuration with all the details like IP address etc.

CONTACT INFORMATION

ESCALATION >24 HRS

ESCALATIO N >48 HRS

G P O N (or) F T T H

ADDING OF OLTs

OLT REPARENTING

Incity to incity(RPR) OR SHIFTING Occity to Occity (OCLAN) FROM Incity to Occity SAME OR RING Occity to Incity SHIFTING FROM DIFFERENT RING

bbnoc_mp@bsnl.in 080-22028982/85

SDE(MP)/ DE (MP

DGM(MP)/ GM ( NOC )

OLT and ONT level VOIP configuration Multi Play Network (OCLAN, RPR, BNG ) OLT and ONT level Multi Play Network (OCLAN, RPR, BNG ) Pre-requisite for trial cases like private IP address from BBNW Noida which should be made available by required party

Please contact Concerned vendors bbnoc_mp@bsnl.in 080-22028982/85 Please contact Concerned vendors bbnoc_mp@bsnl.in 080-22028982/85 bbnoc_mp@bsnl.in 080-22028982/85

Not Applicable SDE MP)/ DE (MP) DGM(MP)/ GM ( NOC )

IPTV Configuration

Not Applicable SDE MP)/ DE (MP) SDE MP)/ DE (MP) DGM(MP)/ GM ( NOC ) DGM(MP)/ GM ( NOC )

TESTING OF SERVICES

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in ,

DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in

COMPLAINTS ( Page : 1 )
NATURE OF COMPLAINT
Authentication Issues Speed Issues Redirection Issues Password Change Issues No browsing Issues STATIC IP Allotment STATIC IP Not reachable

CONTACT INFORMATION
Mail to : bbnoc_mp@bsnl.in Annexure-I

ESCALATION : >24 HRS

ESCALATION : >48 HRS

SDE (MP) / DE (MP)

DGM (MP) /GM(NOC )

Broadbandnocp3@gmail.com Concerned Node Incharges. Note: Mail be sent to bbnoc_mp@bsnl.in if Node Incharge is unable to resolve. P3billing@gmail.com UT bbmpnoc@hcl.in ; 080-25808899/77 copy to : bbnoc_mp@bsnl.in bbnoc_mp@bsnl.in ; 080-22028982/85 copy to: zterural@gmail.com bbnoc_mp@bsnl.in ; 080-22028982/85 copy to : bbmpnoc.nsn@gmail.com nsnrural@gmail.com bbnoc_mp@bsnl.in ; 080-22028982/85 Copy to : zterural@gmail.com bbnoc_mp@bsnl.in ; 080-22028982/85 Copy to : bbmpnoc.nsn@gmail.com nsnrural@gmail.com bbmpnoc@hcl.in 080-25808899/77 Copy to : bbnoc_mp@bsnl.in bbmpnoc@hcl.in 080-25808899/77 Copy to : bbnoc_mp@bsnl.in

SDE(P3) SDE (MP) / DE (MP) SDE(P3)

DGM (P3) /GM (NOC) DGM (MP ) / GM (NOC) DGM (P3) / GM (NOC)

Excess billing Issues Billing Issues

DSLAM Not Reachable DSLAM Up gradation

ZTE NSN

ZTE OCLAN Not Reachable NSN

SDE(MP)/ DE (MP )

DGM (MP )/GM (NOC)

RPR Issues RPR Not Reachable

BNG Issues

COMPLAINTS (Page : 2)
NATURE OF COMPLAINT CONTACT INFORMATION ESCALATION : >24 HRS ESCALATION : >48 HRS

OLT Not Reachable Wimax BTS Not Reachable

Any make Any make Any make

bbnoc_mp@bsnl.in 080-22028982/85 bbnoc_mp@bsnl.in bbmpnoc@hcl.in bbnoc_mp@bsnl.in 080-22028982/85 bbmpnoc@hcl.in 080-25808899/77 SDE(MP) / DE (MP) DGM(MP) /GM (NOC)

Browsing through Wimax N/W

Motive Issues Prepaid Broad Band Authentication Issues, Browsing Issues

--

bbmp.svrteam@gmail.com bbnoc_mp@bsnl.in prepaidbb@gmail.com 080-22028883 Copy to : bbnoc_mp@bsnl.in

SDE(MP)/DE (MP)

DGM (MP) /GM (NOC)

--

SDE(Prepaid &MP) / DE (MP)

DGM (Prepaid&MP) /GM (NOC)

Mail Ids :

SDE (MP ) : klsreevatsa@bsnl.co.in DGM (MP) : sajithkumar@bsnl.co.in SDE (P3) : broadbandnocp3@gmail.com : lijuphilipbsnl@gmail.com

DE (MP)

: salrao@bsnl.co.in

GM (NOC, BGL) : narasimham@bsnl.co.in DGM (P3) : paluru2000@gmail.com DGM (Prepaid) : sunilranjan@bsnl.co.in

SDE(Prepaid)

TEMPLATE No.1 (REPARENTING OF DSLAM): REPARENTING OF DSLAM OLD SITE DETAILS


DSLAM LOCATION MAKE IP OUTER VLAN CAPACITY CONNECTED OCLAN/RPR IP and PORT BNG IP DSLAM LOCATION IP

NEW SITE DETAILS CONTACT NO:


OUTER VLAN CONNECTED OCLAN/RPR IP and PORT

BNG IP

TEMPLATE No.2 (ADDITION OF NEW DSLAM ):


DSLAM Location MAKE IP OUTER VLAN CAPACITY CONNECTED OCLAN/RPR IP and PORT BNG IP

CONTACT NO

TEMPLATE No.3 (REPARENTING OF OCLAN): REPARENTING OF OCLANs OLD SITE DETAILS


OCLAN LOCATION MAKE IP VLAN CONNECTED OCLAN/RPR IP and PORT BNG IP OCLAN LOCATION IP

NEW SITE DETAILS CONTACT NO:


VLAN CONNECTED RPR IP and PORT

BNG IP

TEMPLATE No.4 (ADDITION OF OCLAN ):


OCLAN Location MAKE IP VLAN CONNECTED RPR IP and PORT BNG IP

CONTACT NO

TEMPLATE No:5 (GPON /FTTH REQUEST):


OLT Location MAKE OLT IP Q in Q VLAN MGMT VLAN IPTV VLAN OCLAN/RPR IP OCLAN/RPR PORT BNG IP CONTACT NO

TEMPLATE No.6 (REPARENTING OF OLT): REPARENTING OF OLT OLD SITE DETAILS


OLT LOCATION MAKE IP OUTER VLAN CAPACITY CONNECTED OCLAN/RPR IP and PORT BNG IP OLT LOCATION IP

NEW SITE DETAILS CONTACT NO:


OUTER VLAN CONNECTED OCLAN/RPR IP and PORT

BNG IP

ANNEXURE-I ISSUE
Authentication Issues Speed Issues

REQUIRED INFOMATION FROM FIELD


Username, Password, DSLAM IP, Inner vlan (slot/port number) Username, Plan name, DSLAM IP, Inner vlan, SNR Value of line, bsnl ftp speed test report, trace route of certain sites. Username, Plan Name, DSLAM IP / BNG IP

Threshold Redirection Issues

Password Change Issues Username, portal User id, DSLAM IP No browsing issues Username, site name, trace route of site, ping details of Multiplay DNS IPs in the area

IMPORTANT NOTE ON CASCADING ACTIVITY

1. Due to Operating difficulties the cascading is not entertained under normal conditions 2. Under critical situations the cascading will be configured only on approval from the Broadband Coordinator from the respective Circle. Hence, such approval letter is mandatory to be sent to NOC along with the request for cascading 3. Such cascading cannot be allowed to remain for a log time. Once the situation restores it should be reverted back. Hence, the probable date of restoration may please be intimated.

TASK

DESCRIPTION SHIFTING FROM SAME RING Incity to incity(RPR) OR Occity to Occity (OCLAN)

REQUEST Request may be sent for configuration (No IP change). TEMPLATE NO.7 Request may be sent for New IP allotment and configuration TEMPLATE NO.7 Request may be sent for New IP allotment and configuration TEMPLATE NO.7 Request may be sent for New IP allotment and configuration TEMPLATE NO.7 Request may be sent for configuration (No IP change). TEMPLATE NO.8 Request may be sent for New IP allotment and configuration TEMPLATE NO.8 Request may be sent for New IP allotment and configuration TEMPLATE NO.8

CONTACT INFORMATION

ESCALATION >24 HRS

ESCALATION >48 HRS

DSLAM CASCADING

Incity to Occity OR Occity to incity SHIFTING FROM DIFFERENT RING CASCADING A NEW DSLAM SHIFTING FROM SAME RING

(utstarcom make ) bbmpnoc@hcl.in 080-25808899/77 (ZTE and NSN make) bbnoc_mp@bsnl.in SDE(MP)/DE (MP) DGM(MP) /GM (NOC)

OCLAN CASCADING

SHIFTING FROM DIFFERENT RING CASCADING A NEW OCLAN

bbnoc_mp@bsnl.in SDE(MP)/DE (MP) DGM(MP) /GM (NOC)

TEMPLATE No.7 (CASCADING OF DSLAM): CASCADING OF DSLAMs Probable CONTACT date of NO: restoration

SLAVE DSLAM
DSLAM LOCATION AND MAKE IP OUTER VLAN CAPACITY UPLINK PORT DSLAM LOCATION AND MAKE

MASTER DSLAM
IP OUTER VLAN CAPACITY DOWNLINK PORT

BNG IP

TEMPLATE No.8 (CASCADING OF OCLAN): CASCADING OF OCLANs SLAVE OCLAN


OCLAN LOCATION AND MAKE UPLINK PORT OCLAN LOCATION AND MAKE

MASTER OCLAN
DOWNLINK PORT CONNECTED RPR IP and PORT

CONTACT NO:
BNG IP

Probable date of restoration

IP

VLAN

BNG IP

IP

VLAN