Danone AQUA CSR

AQUA for Society

Children & Environment (December 2004)

In December 2004, AQUA Danone in cooperation with the Bogor Botanical Gardens and
Mekarsari Orchard Park held “Danone Children’s Day”, involving children from 20
elementary and junior high schools in Sukabumi and Mambal. This program was meant
to increase the understanding of students about the role of flora in the ecosystem. In
follow up to this program, AQUA Danone suggested that environmental awareness be
included in elementary and junior high school curriculums. This idea was greeted warmly
by the local; administrations of Sukabumi and Mambal. AQUA Danone hopes that this
step will motivate the establishment of similar curriculums in provinces throughout
Indonesia in the not too distant future.

Assistance for Aceh (December 2004)

The earthquake and tsunami disaster that hit ACEH and North Sumatra on December 26,
2004, left behind various pressing problems, among them constraints in getting clean
water and food. AQUA Danone responded to this plight immediately. Three days after the
disaster hit, AQUA Danone sent 2 million bottles of AQUA (600 ml), 2 million packets of
Biskuat cookies, and 800,000 bottles of Milkuat to the disaster location. Even once the
emergency period has passed, AQUA Danone continue providing assistance through
rehabilitations projects throughout 2005. In cooperation with several NGOs (Non-
governmental Organizations) and institutions, AQUA has assisted with the construction
of school buildings and the development of anti-tsunami construction designs.

AQUA Danone’s Commitment to the Development of Society (2003)

AQUA Danone’s 2003 social welfare program was called “Encouraging Indonesian
Children to Read”. This time, AQUA selected Pandaan, specifically the Karang Jati
elementary school, as the location for this pilot program. The local office of the
Department of National Education, as the director of the program had renovated one of
the elementary school classrooms and changed its function to that of a library. As it
turned out, this was the first ever library to be developed in the area. Before this library
opened, the local children had to walk 3 km to a neighboring village to get reading
materials. This library immediately became the pride of the entire local community,
whose residents felt it would enrich their lives. The involvement of the AQUA branch
office in Pandaan included the collection of 400 books (booth new and used) and a cash
donation, as well as assistance with the construction of the library space, played a major
role in the success of this program. .

AQUA Danone’s Concern about HIV/AIDS (since 2004)

HIV/AIDS is the greatest health threat in the world, mainly because of the large number
of people infected with HIV worldwide, with the figure still rising. One of the most
strategic and effective means of lowering the rate of infection is through the
dissemination of information the carrying out of educational drive to raise awareness
about HIV/AIDS. AQUA has long contributed to this effort to get information to the
public.

Regreening Program in Klaten (Since October 2003)

The AQUA factory expansion program in Klaten, has been undertaken synergetically
with a regreening program. Among the steps taken thus far has been the replanting of
large trees in around the AQUA processing facilities there for shade as well as for
environmental protection.

Klaten Cares (August 14 through September 26, 2003)

The dry season on the island of Java tends to result in the drying up of water sources. The
AQUA factory in Klaten made an effort to reduce the impact of this seasonal drought
with the distribution of 200,000 liters of water (in tanker trucks). This social concern
action benefited 40 families living in Jiwan village in Karangnongko District, Klaten
Regency.

Scholarship in Babakan Pari (June 27, 2003)

AQUA Danone is very concerned about the communities surrounding its production
facilities. One of its ways of showing this concern is the provision of scholarships to local
school age children. As part of this program, on June 27, 2003 AQUA Danone granted
scholarships to students at the Babakan Pari I Elementary School during a ceremony held
in the schoolyard there.

AQUA Assists Farmers (October 18, 2003)

PT Tirta Investama (AQUA Group) pays close attention to the needs of the public around
production sites, including the area farmers. One of the ways to show this social concern
was to provide assistance in the form of two head of dairy cattle to the farmers of Sido
Dadi, Gerdaren Village, Jatinom, on October 18, 2003. The presentation of the livestock
was witnessed by the manager of the AQUA factory at Klaten, Prihadi Eko Wiratmo. This
benefit of this program will be evaluated, and if the program is considered effective, it
will be continued to include other farming communities near the factory site. Besides
donating milk cows, AQUA has also helped develop organic farming in the Klaten area.

AQUA Assists Drought Victims (2002)

Throughout the dry season drought of 2002, AQUA provided assistance in the form of
more than 400,000 liters of clean water to the villagers of Jiwan Village, Klaten Regency,
Central Java. During the peak of the dry season (September – October), this fresh water
assistance was sent in 3 times a week, on Monday, Wednesday and Friday. A similar
program was carried out in Bekasi, West Java, with 15,000 liters of water from AQUA,
and in Yogyakarta, Central Java, with the sending in of 50,000 liters from AQUA, with
another 360,000 liters distributed in other areas of Central java as well.

AQUA for Environment

AQUA Employees and Farmers Clean Capillary Irrigation Channels

Irrigation networks, predominantly used to provide water to farmland, are vital

infrastructure because they support the production of the grain/rice needed to meet the
needs of a vast segment of the public. The problem of shortages of water for agricultural
purposes due to poorly maintained and damaged irrigation channels is an issue that
deserves careful consideration. Local planting patterns, the presence of PT Tirata
Investama in Klaten, water management, and the lack of cooperation among farmers in
relation to maintaining the local irrigation network were all contributing factors to the
increasingly complex problem of water shortages.

This problem came to the attention of PT. Tirta Investama in Klaten, which held a
community social welfare activity in response. As a concrete sign of commitment to the
local community this enterprise became a member of the Capillary Irrigation Network
Coordination Forum, Ponggok Kanan–Kiri, whose purpose was to ensure the equitable
utilization of the water conveyed through the Ponggok Kanan and Kiri Capillary
Irrigations Network. This Forum, established on December 16, 2004 at the initiative of
the Klaten Regency Water Sub-agency. The site of the Klaten factory was located in the
area of the water source for the Sigedang Capillary Network, which was used for
irrigation purposes.

As a part of the local Klaten community, PT. Tirta Investama became involved in playing
a role in overcoming the problems occurring, including by motivating the farmers and
other water users in the area of the Capillary channels to cooperate in repairing and
maintaining the irrigation network. In this way, the optimal utilization of the Capillary
irrigation network could be restored step by step. For this effort, PT.Tirta Investama
Klaten contributed ideas to and supported all activities relating to the Mutual Assistance
(Gotong Royong) Movement for the Cleaning and repair of the Capillary Network, which
was implemented by the DI Capillary Coordination Forum, Ponggok Kanan-Kiri.
The main activity was carried out on Sunday morning, September 18, 2005 and involved
250 water users, such as farmers, employees of PT. Tirta Investama, representatives of
the local water agency, PDAM, local residents, officials of the Water Sub-Agency, Mantri
Air, local Police officers, and Karang Anom District officials, among others. The
participants, who originated from 5 districts (Polanharjo, Karang Anom, Ceper, Pedan,
and Trucuk) joined into the activity enthusiastically. Even the Head of the Water Sub-
Agency, Djoko Wiryanko, the Karang Anom police chief, and a number of other local
officials participated, not one showed any reluctance to get into the water channels to
dredge out the trash that was clogging up the water channels.

This activity was covered by several print media, and local radio and television stations.
The PT Tirta Investama Klaten Team sent a representation of 10 employs led by Emma
Siti Rochmah (Plant Manager), accompanied by Abdul Hadi (HR CSR) and Arifin
Rahman (Chairman of the PC SPDAG Klaten). This activity is a part of the
implementation of the Corporate Social Responsibility concept in which corporations,
including their employees, as a part of the local community, become involved in the
development of the community and in the overcoming of problems facing the
community.

All of the participants of this activity, who had been provided with and wore AQUA T-
shirts, cleaned the irrigation channels with great enthusiasm. Toward midday, all of the
participants took a break and enjoyed a lunch of farm fare.

AQUA for Customer

AQUA Cares

AQUA’s concern for its customers is clear from its efforts to ensure the quality of its
product. AQUA has set several important policies into place in line with its quality
control program:

In 1980, AQUA shifted its operations from the simple tapping of ground water to the
processing of mountain spring water. This was done in order to secure a top quality
product for its customers.

In 1985, AQUA continued to improvise quality of its products by utilizing PET (the best
type of plastic for food and beverage products) packaging. AQUA carefully protects the
purity of its product, from the spring source through to the quality control processes at
market outlets. AQUA’s processing process, known as the hydro pro system, functions to
endure the purity of every drop of AQUA bottled water.

The mountain spring water that is the source for AQUA bottled water is protected and
guarded from contamination of any kind. Strict control procedures are undertaken daily
to ensure the quality of the source water.

AQUA uses in line process system technology, which involves the application of
automatic procedures staring from the production of bottles, which are filled, capped and
sealed immediately, then labeled and packed. This process is carried out in a sterile space
without the product being touched by any human hand; the first of its kind in Indonesia,
and up until now the only such process to be implemented within the bottled water
industry.

AQUA has also done many other things to show its concern for its loyal customers.