Pillar Diagrams
Alfonso Johan
What is Quality?
PMI Definition The degree to which a set of inherent characteristics fulfill requirements
Problem Solving
Understand Data
Analyze Process
Understand Process
Problem Solving
Understand Data
Pillar Diagrams
Analyze Process
Understand Process
A tool to analyze a situation in which multiple problems are related to multiple causes
Project Quality Management: Why, What and How (p. 120)
Alfonso b. Johan 2011
Count Arrows
Results
Fall sick
Scared!
Monster B
Monster C
Alfonso b. Johan 2011
Cant sleep
Results 2
Fall sick
Monster B
Scared!
Monster C
1
Alfonso b. Johan 2011
Cant sleep
Degree of Influence
Sometimes, Degree of Influence is more important than the results affected. For cases like this a weight should be assigned to each arrow from the cause using the values of 1, 3 and 9. The value of 3 is used as the base reference.
Results
1
Monster B 3 3
Scared!
Monster C
3
Alfonso b. Johan 2011
Cant sleep
9+9
1+3+3
= 18
= 7 3
18/28 = 64.3%
7/28 3/28 = 25.0% = 10.7%
18+7+3 = 28
Alfonso b. Johan 2011
Results 2
Fall sick
Monster B 25.0%
Scared!
Monster C 10.7%
1
Alfonso b. Johan 2011
Cant sleep
Points to Note
For effective use, a limited set of causes and results are considered
Points to Note
A Pillar diagram does not allow deep analysis of causes. Additional analysis needs to be done using other methods e.g. using fishbone diagram
Causes
Monster A
64.3%
Points to Note
Weighted Pillar diagrams addresses value of the causes. It does not address value of results. Causes Results $$$ Lost
64.3% Monster B 25.0% Monster C 10.7%
Alfonso b. Johan 2011
= 10,000.00
=
8,000.00
Not Considered!
Monster A
= 25,000.00