A Project on

Human Resource Information System at Amul

In the subject of Organisational Behaviour Submitted to University of Mumbai or Semester III of Master of !ommerce By Shruti "i#ram $Management %&'( Under the )uidance of Prof S*ati !ha+lot ,ear -.%& / -.%0

e-mail :contactus@gmail.com, degree.office@gmail.com Website : www.lsrahe a.org.in

Tel. : 26609320

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Juhu Road, Santacruz (West), Mumbai 400 054.

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I, Shruti "i#ram student o M !om Part6II Ro!! "umber %&' hereb# dec!are that the $ro%ect or the &a$er Organisational Behaviour. Submitted b# me or Semester III durin' the academic #ear (01)*14, is based on actua! +or, carried out b# me under the 'uidance and su$er-ision o Prof 1r S*ati !ha+lot. I urther state that this +or, is ori'ina! and not submitted an#+here e!se or an# e.amination.

Signature of Student

2"A3UA4IO5 !2R4I I!A42

/his is to certi # that the undersi'ned ha-e assessed and e-a!uated the $ro%ect on Human Resource Information System at Amul submitted b# Shruti "i#ram student o M 0om III. /his $ro%ect is ori'ina! to the best o our ,no+!ed'e and has been acce$ted or Interna! 1ssessment.

Internal 27aminer

27ternal 27aminer

Princi+al

38 S8 RAH29A !O332)2 O AR4S : !OMM2R!2 Internal Assessment; Project 0. Mar#s

5ame of the Student
irst name ; Shruti M 03M &1R/ II Surname ; 2i,ram Mana'ement 1)4

!lass

1ivision

R85O

ather<s 5ame;

Subject; 3r'anisationa! 5eha-iour 4o+ic for the Project; Human Resource Information System at Amul

Mar#s A*arded Signature 1O!UM254A4IO5 Internal 27aminer $Out of %. Mar#s( 27ternal 27aminer $Out of %. Mar#s( Presentation $Out of %. Mar#s( "iva and Interaction $Out of %. Mar#s(

4O4A3 MAR=S $Out of 0.(

ACKNOWLEDGEMENT

I am than, u! to e-er#one +ho su$$orted me to com$!ete m# $ro%ect e ecti-e!# and moreo-er, on time.

I am e6ua!!# 'rate u! to m# &ro essor S+ati 0ha$!ot. She 'a-e me mora! su$$ort and 'uided me in di erent matters re'ardin' the to$ic. She has been -er# ,ind and $atient, +hi!st su''estin' to me the out!ines o this $ro%ect, and correctin' m# doubts. I than, her or her o-era!! su$$ort.

7ast but not the !east, I +ou!d !i,e to than, m# mother and m# husband +ho he!$ed me a !ot in 'atherin' di erent in ormation, co!!ectin' data and 'uidin' me rom time to time in com$!etin' this $ro%ect. 8es$ite their bus# schedu!es, the# 'a-e me di erent ideas to he!$ ma,e this $ro%ect uni6ue.

/han,in' #ou Shruti 2i,ram M.0om II 9mana'ement * 1)4:

INDEX
Sr8 5o8 1 ( ) 4 5 < 4 = @ 10 11 1( 1) PAR4I!U3ARS ;.ecuti-e Summar# 3r'anization &ro i!e Introduction >istor# o 1mu! 3r'anization 3r'anization Structure >uman Resource 8e$artment >uman Resource In ormation S#stem >RM?s 0han'in' ;n-ironment 0ase Stud# 3n >uman Resource In ormation S#stem Auturistic 2ision In !uencin' Aactors o (1st 0entur# 0onc!usion 5ib!io'ra$h# Page 5o8 < 4 = 11 14 15 (5 )( )< 4( 44 45 4<

Executive Summary
1MB7 is a co*o$erati-e sector. It is the institution o the armers, or the armers and rom the armers. /he 1MB7 'i-es $!easure to the armer to char'e the o+n $rice, +hich +as not $ossib!e in ear!ier #ears. /his union +as born on 14th 8ecember 1@4<. /he union $ro-ides aci!ities to its members !i,e more return, satis actor# $rice, insemination, irst aid, 'rou$ Insurance, catt!e ood at con essiona! $rice etc.

I ha-e done case ana!#sis on >RIS o 1MB7 and rom that I ha-e come to ,no+ ho+ or'anization o$erates and ho+ the unctions ha-e been carried in the or'anization. Arom this is case I ha-e come to ,no+ ho+ a +ide or'anization !i,e 1MB7 mana'es its 1MB7 dair# has i-e main de$artments !i,e inance, $ersonne!, commercia!, mi!, $rocurement and $roduction. /he inance de$artment does the c!erica! +or, and ta,es care o in !o+ and out !o+s o the cash. /he other +or, o audit o annua! +or,. inance 8e$artment is to

/he $ersonne! de$artment hand!es the +or, re'ardin' $ersonne! !i,e a$$ointment, recruitment, $romotion, trans er, dismissa!, demotion, $er ormance a$$raisa! etc.

<

Organization ro!i"e
5ame C Daira 8istrict 0o* 3$erati-e Mi!, &roducers? Bnion 7imited, 1nand. orm C 0o*3$erati-e Sector under the 0o* 3$erati-e Societ# 1ct. C Daira 8istrict 0o*3$erati-e Mi!, &roducers Bnion 7td, 1nand *)==1001. Eu%arat, India. Promoters (1) Shri /ribhu-andas &ate! (() Shri Morar%i 8esai ()) Shri 2a!!abh 5hai &ate! (4) 8r. 2ar'hese Durien Auditors Socities Members Office 4ime Premises Registration C S$ecia! 1uditors (Mi!,), Mi!, 1udit 3 ice 1nand. C 111). C <, )1,))). C 10C00 1.M /o 0<C00 &.M. C 4@.55 1cres. C 14th 8ecember, 1@4<.

Reg8Office

Intro#uction
4

Human Resource Management; >uman Resource Mana'ement has come to be reco'nized as an inherent $art o mana'ement, +hich is concerned +ith the human resources o an or'anization. Its ob%ecti-e is the maintenance o better human re!ations in the or'anization b# the de-e!o$ment, a$$!ication and e-a!uation o $o!icies, $rocedures and $ro'rammes re!atin' to human resources to o$timize their contribution to+ards the rea!ization o or'anizationa! ob%ecti-es.

In other +ords, >RM is concerned +ith 'ettin' better resu!ts +ith the co!!aboration o $eo$!e. It is an inte'ra! but distincti-e $art o mana'ement, concerned +ith $eo$!e at +or, and their re!ationshi$s +ithin the enter$rise. >RM he!$s in attainin' ma.imum indi-idua! de-e!o$ment, desirab!e +or,in' re!ationshi$ bet+een em$!o#ees and em$!o#ers, em$!o#ees and em$!o#ees, and e ecti-e mode!in' o human resources as contrasted +ith $h#sica! resources. It is the recruitment, se!ection, de-e!o$ment, uti!ization, com$ensation and moti-ation o human resources b# the or'anization.

>uman resources ma# be de ined as the tota! ,no+!ed'e, s,i!!s, creati-e abi!ities, ta!ents and a$titudes o an or'anizationFs +or, orce, as +e!! as the -a!ues, attitudes, a$$roaches and be!ie s o the indi-idua!s in-o!-ed in the a airs o the or'anization. It is the sum tota! or a''re'ate o inherent abi!ities, ac6uired ,no+!ed'e and s,i!!s re$resented b# the ta!ents and a$titudes o the $ersons em$!o#ed in the or'anization. /he human resources are mu!tidimensiona! in nature. Arom the nationa! $oint o -ie+, human resources ma# be de ined as the ,no+!ed'e, s,i!!s, creati-e abi!ities, ta!ents and a$titudes obtained in the $o$u!ationG +hereas rom the -ie+$oint o the indi-idua!

enter$rise, the# re$resent the tota! o the inherent abi!ities, ac6uired ,no+!ed'e and s,i!!s as e.em$!i ied in the ta!ents and a$titudes o its em$!o#ees.

4he Amul / Meaning 1MB7 means H$rice!ess Hin Sans,rit. 1 6ua!it# contro! e.$ert in 1nand su''ested the brand name H1MB7I rom the Sans,rit +ord H1moo!#aI -ariants, a!! meanin' H$rice!essI are ound in se-era! Indian !an'ua'es. 1mu! $roducts ha-e been used in mi!!ions o home since 1@4<.

/oda# 1mu! is a s#mbo! o man# thin'sG o hi'h 6ua!it# $roducts so!d at reasonab!e $ricesG trium$h o indi'enous techno!o'#G o the mar,etin' sa--# o a armer?s or'anization and $ro-en mode! or dair# de-e!o$ment.

Motto /he main motto o 1MB7 is to he!$ armers. Aarmers +ere the oundation stone o 1MB7. /he s#stem +or,s on!# or armers and or consumers, not or $ro it. /he main o 1MB7 is to $ro-ide 6ua!it# $roducts to the consumers at minimum cost. /he 'oa! o 1MB7 is to $ro-ide ma.imum $ro it in terms o mone# to the armers.

"ision

2ision o 1MB7 is to $ro-ide and -anish the $rob!ems o armers (mi!, $roducers). /he 1MB7 a$$arition +as to run the or'anization +ith co*o$erati-e o our main $arties, the armers, the re$resentati-es, the mar,eters, and the consumers.

>uality Policy /he moti-ated and de-oted +or, orce o 1MB7 are committed to $roduce +ho!e some and sa e oods o e.ce!!ent 6ua!it# to remain mar,et !eaders throu'h de$!o#ment o 6ua!it# mana'ement s#stem, state o art techno!o'# inno-ation and eco* riend!# de!i'htment o customer and betterment o mi!, $roducer.

$i%tory
10

In ear!# 1@40?s a armer in Daira district, as e!se+here in India, deri-ed his income a!most entire!# rom seasona! cro$s. /he income rom mi!, +as $a!tr# and cou!d not be de$ended u$on. /he main bu#ers +ere mi!, traders o &o!son 7td.*a $ri-ate!# o+ned com$an# that en%o#ed mono$o!# or su$$!# o mi!, rom Daira to the Eo-ernment Mi!, Scheme 5omba#. /he s#stem !eads to e.$!oitation o $oor and i!!iterate armers b# the $ri-ate traders. >o+e-er, +hen the e.$!oitation became into!erab!e, the armers +ere rustrated. /he# co!!ecti-e!# a$$ea!ed to Sardar 2a!!abhbhai &ate!, +ho +as a !eadin' acti-ist in the reedom mo-ement. Sardar &ate! ad-ised the armers to se!! the mi!, on their o+n b# estab!ishin' a coo$erati-e union, instated o su$$!#in' mi!, to $ri-ate traders. Sardar &ate! sent the armer to Shri Morar%i 8esai in order to 'ain his 0o*o$eration and he!$. Shri 8esai he!d a meetin' at JSamr,ha? -i!!a'e near 1nand, on Januar# 4, 1@4<. >e ad-ised the armers to rom a societ# or co!!ection o the mi!,. /hese -i!!a'e societies +ou!d co!!ect the mi!, themse!-es and a!so decided $rices or that +hich +ou!d be $ro itab!e or them. /he district union +as a!so rom to co!!ect the mi!, rom such -i!!a'e coo$erati-e societies and to se!! them. It +as a!so reso!-ed that the 'o-ernment shou!d as,ed to bu# mi!, rom the union. >o+e-er, the 'o-ernment did not seem to he!$ armer b# an# means. It 'a-e the ne'ati-e res$onse b# turnin' do+n the demand or the mi!,. /o res$ond to this action o 'o-ernment, armer o Daira district +ent on a mi!, stri,e. Aor 15 da#s not a sin'!e dro$ o mi!, +as so!d to the traders. 1s a resu!t the 5omba# mi!, scheme +as se-ere!# a ected. /he mi!, commissioner o 5omba# then -isited 1nand to assess the situation. Aine!# he decided to u! i!! the armers demand.

11

/hus their coo$erati-e unions +ere orced at -i!!a'e and district !e-e! to co!!ect and se!! mi!, on a coo$erati-e basis, +ithout the inter-ention o 'o-ernment. Mr. 2er'hese Durien had main interest in estab!ishin' union +ho +as su$$orted b# Shri /ribhu-andas &ate! +ho con-inced armers in ormin' the coo$erati-e unions at the -i!!a'e !e-e!. J/he Daira 8istrict 0o*o$erati-e Mi!, &roducers? Bnion? +as thus estab!ished in 1nand and +as re'istered orma!!# under section 10 o 5omba# 1ct 2II o 1@(5 on 8ecember 14, 1@4<. Since then armers are se!!in' a!! the mi!, in 1nand throu'h coo$erati-e union. In 1@55 it +as common!# decided the se!! mi!, under the brand name J1mu!?. 1t the initia! sta'e on!# (50 !iters o mi!, +as co!!ected e-er# da#. 5ut +ith the 'ro+in' a+areness o the bene its o the co*coo$erati-eness the co!!ection o mi!, increased. /oda# 1mu! co!!ect 50, 00,000 !iters o mi!, e-er# da#. 1s the mi!, is $erishab!e commodit# it became di icu!t to $reser-e mi!, or a !on'er $eriod. 5esides +hen the mi!, +as to be co!!ected rom the ar $!aces there +as a ear o s$oi!in' o mi!,. /o o-ercome this $rob!em the union thou'ht to de-e!o$ the chi!!in' unit at -arious %unctions, +hich +ou!d co!!ect the mi!, and cou!d chi!! so as to $reser-e it a or a !on'er $eriod. /hus, toda# 1mu! has more than 1<= chi!!in' centers in -arious -i!!a'es. Mi!, is co!!ected rom a!most 10@4 societies. With the inancia! he!$ rom B"I0;A, assistance rom the 'o-ernment o "e+ Kea!and under the 0o!ombo $!an, o Rs. 50 mi!!ion or actor# to manu actor# mi!, $o+der and butter. 8r. Ra%endara &rasad, the $resident o India !aid the oundation on "o-ember 50, 1@54. Shri &andit Ja+ahar!a! "ehru, the $rime minister o India dec!ared it o$en at 1mu! dair# on "o-ember (0, 1@55. 1 $!ant to manu acture ba!anced catt!e eed +as orma!!# commissioned on 3ctober )1, 1@<4 b# Shri 7a!bahadur Shastri, the &rime Minister o India. 1t the re6uest o the

1(

'o-ernment o India, a ne+ dair# +ith a ca$acit# to manu acture 40 tons o mi!, $o+der and (0 tons o butter a da# +as com$!eted in 1@<). /his +as meant to meet the re6uirement o India?s de ense orces. /he dair# +as dec!ared o$en b# Shri Morar%i 8esai in 1$ri!, 1@<5. in 1@44, the Daira Bnion setu$ a $!ant to manu acture hi'h*$rotein +eanin' ood, choco!ate and ma!ted ood at Mo'ar, about = ,m south o 1nand. In Se$tember, 1@=1, the second catt!e eed $!ant at JDan%ari? +ere started. /he succession o the co*'eneration $ro%ect on Se$tember 11, 1@=5, mar,ed a mi!estone on the ener'# ront +hen t+o 'as turbine 'enerators o 1.5 MW each based on natura! 'as, +ere commissioned. 3n 3ctober )1, 1@@(, 8r. 2. Durien chairman, "ationa! 8air# 8e-e!o$ment 5oard, !aid the oundation o Daira Bnion?s third dair# +ith a $rocessin' ca$acit# o <.5 !a,h !iters o mi!, a da#. Wor, on the third dair# and cheese $!ant at JDhatra%? +ith ca$acit# or (0 Metric /on o cheese $er da#, be'an in Aebruar#, 1@@4. 1!so in 1@@4, Daira Bnion $ut u$ bread s$read $!ant at JMo'ar? +ith the assistance rom "ationa! 8air# 8e-e!o$ment 5oard.

Organi?ation Structure of Amul 1)

5oard o 8irector 0hairman Mana'in' 0hairman Eenera! Mana'er 1ssistant Eenera! Mana'er Mana'er 8e$ut# Mana'er 1ssistant Mana'er Senior ;.ecuti-e Senior 3 icer Senior 1ssistant Wor,ers Erade (1 to ;)

$uman &e%ource De'artment

Introduction; 1ccordin' to Scoot 0!othier and S$ri''e! >uman resource mana'ement as the branch o mana'ement +hich is res$onsib!e on a sta basis or concentratin' on those as$ects o

14

re!ationshi$ o mana'ement to em$!o#ees and em$!o#ees to em$!o#ees and +ith the de-e!o$ment o the indi-idua! and the 'rou$. /he ob%ecti-e is to attain ma.imum indi-idua! bet+een em$!o#er and em$!o#ees and e ecti-e mo!din' o human resources as contrasted +ith $h#sica! resources.

&ersona! (>uman resource) mana'ement $!a#s a -er# im$ortant ro!e

or an#

or'anization. /he irm ha-in' a!! t#$es o resources !i,e machines, materia!s, mone#, in ormation etc. +i!! not be success in business +ithout e ecti-e man$o+er. >uman ca$ita! is the 'reatest assets o business enter$rise and man$o+er mana'ement is the most im$ortant and crucia! %ob because the mana'in' 'rou$ is the heart o the com$an#.

>uman resource de$artment $!a#s most im$ortant ro!e in estab!ishin' 'ood re!ation and harmon# amon' a!!.

4otal 2m+loyees in Amul

15

AU4HORI4, Mana'er 1ssistant 3 icers Wor,ers /ota!

5O8 O 2MP3O,22S@AOR=2RS 4= 101 1=0 =4< 1145

5o of Shift; 1st shi t timeC 0=C)0 1.M to 04C)0 &.M (nd shi t timeC 04C)0 &.M to 1(C)0 1.M )rd shi t timeC 1(C)0 1.M to 0=C)0 1.M

1<

unction of Human Resource 1e+artment

1. R;0RBI/M;"/ 1"8 S;7;0/I3" (. /R1I"I"E 1"8 8;273&M;" ). &;RA3RM1"0; 1&&R1IS17 4. S171RL 1"8 W1E; 18MI"IS/I3" 5. ;M&73L;; /BR"32;R <. 03M&;"S1/I3" 4. I"8BS/RI17 R;71/I3" =. A10/3R; 10/ @. I"8BS/RI17 8IS&B/; 10/ 10. >BM1" R;S3BR0; I"A3RM1/I3" SLS/;M (>RIS)

14

Recruitment and Selection unction Recruitment; /here are t+o t#$es o Recruitment sources o!!o+ed b# 1mu!C ;M/;R"17 S3BR0; I"/;R"17 S3BR0;S

Internal SourcesC Interna! sources inc!ude $ersonne! a!read# on the $a#ro!! o the or'anization. &resent &ermanent ;m$!o#ees. ;m$!o#ee Re erra!s Aormer ;m$!o#ee

27ternal Sources ;

1=

/hese sources !ie outside the or'anization In 1mu! the# consider o!!o+in' sources or recruitmentC 0am$us Inter-ie+ Bnso!icited 1$$!ication 1$$!ication 5!an, &!acement 1'encies

Selection; Se!ection $rocedure is concerned +ith securin' re!e-ant in ormation about the a$$!icant. /he main ob%ecti-e o se!ection $rocess is to determine +hether an a$$!icant meets the 6ua!i ication or a s$eci ic %ob and choose the a$$!ication that is most !i,e!# to $er orm +e!! in the %ob. /he Se!ection $rocess in 1MB7 is as under 2acanc# in an# de$artment 1$$ro-a! rom M.8 1d-ertisement

1@

0o!!ection o a$$!ication Securitize the a$$!ication Inter-ie+ Medica! chec,u$s Se!ection

1 ter se!ection, the em$!o#ees 'enera!!# ha-e $robation $eriod. In 1MB7 $robation $eriod is di erent or di erent t#$e o em$!o#ees. &robation $eriod or o icers is 1( months, < months or c!erica! em$!o#ees and ) month or +or,ers.

4raining and 1evelo+ment It is a subs#stem o an or'anization. It ensures that randomness is reduced and !earnin' or beha-iora! chan'e ta,es $!ace in structured ormat. /rainin' is the $rocess +here the +or, re!ated ,no+!ed'e, s,i!!s and attitude are 'i-en to ne+ em$!o#ees. 5# +hich the# a+are the $o!icies ru!es and increase technica! and manua! e icienc# and create o res$onsibi!it#. 1MB7 has acce$ted these methods or the trainin' 1. 3n the %ob method (. 3 the %ob method

(0

). In house trainin' 4 3ut house trainin'

4raining Procedure in Amul

Identi ication o need o /rainin' N Modu!e &re$aration N Se!ection o ;m$!o#ee or the /rainin' N /rainin' N Aeedbac,

Performance A++raisal

&er ormance a$$raisa! is the $rocess o e-a!uatin' the $er ormance and 6ua!i ication o em$!o#ees in terms o the re6uirement o the %obs or +hich the# are em$!o#ed. It is hi'h!# use u! in ma,in' decision re'ardin' the $romotion, trans er, +a'e and sa!ar# administration etc. /he 1MB7 ado$ts the o!!o+in' a$$raisa! s#stem

(1

Promotion Period 1 #ear ) #ear 1 #ear 1.5 #ear

A++raisal or Mana'ers 3 icers Wor,ers /em$orar# +or,ers

Aina! con irmation +ith the recommendation b# the di-isiona! heads comes rom the M8 on annua! basis. >is +or, is e-a!uated b# 0hec, !ist Method o &er ormance

1$$raisa!. /hese are a -arious method used to a$$raise the $er ormance o an em$!o#ee. In 1mu! the o!!o+in' methods are used

Self A++raisal

I indi-idua!s understand the ob%ecti-es the# are e.$ected to achie-e the standards b# +hich the# are to be e-a!uated the# are to a 'reat e.tent in the best $osition to a$$raise their o+n $er ormance .in this method em$!o#ee himse! .

((

Manager<s A++raisal

/he 'enera! $ractice is su$eriors a$$raise the $er ormance o their subordinate. 3ther su$er-isors, +ho ha-e c!ose contact +ith em$!o#eeJs +or, ma# a!so a$$raise +ith a -ie+ to $ro-ide additiona! in ormation. 1 hi'her !e-e! mana'er a$$raise the em$!o#ees or their $er ormance.

In 1mu! -arious attributes consider or the a$$raisa! o em$!o#ee. Job ,no+!ed'e Wor, out$ut Oua!it# o +or, Interest in +or, Initiati-es &ast records Seniorit#

/his a$$raisa! is a!so the ratin' sca!e. Method a$$raiser a!so a$$raised em$!o#ee b# o!!o+in'.

()

 3utstandin' Eood Satis actor# &oor

/he o-era!! assessment is done throu'h abo-e ratin' and a!so the comment o re-ie+in' o icer is inc!uded. 1$art rom this the $er ormance in !i,ed a!!o+ance is $ro-ided in re!ation +ith $er ormance that is,
(5P 50P 100P "ot a!!o+ed

/his is $ro-ided b# and under ,no+!ed'e o under Mana'in' 8irector Eenera!!# in 1mu! on base o $er ormance a$$raisa! em$!o#ee o mana'eria! !e-e! 'ets s$ecia!s a!!o+ance. Whi!e or +or,ers the# 'et $romotions

Aages and Salary

(4

 1 common method is o!!o+ed or the +a'e and sa!ar# administration accordin' to HMuster ro!! H. /ime,ee$er sends that muster ro!! to the account de$artment or attendance o each and e-er# em$!o#ee. /his +i!! ana!#ze and entered in the com$uter. 1 ter this sa!ar# is ca!cu!ated or each em$!o#ee throu'h com$uter accordin' to that the# $re$are sa!ar# s!ee$ o em$!o#ees.

Aage Structure $A++ro7(

Post Mana'in' 8irector Eenera! Mana'er 1ssistant Eenera! Mana'er 1ssistant Senior c!er,

)rade Mana'er Mana'er Mana'er 0!erica! Wor,er

Pay scale (1000*(=000 15000*(1000 4000*15000 (500*4500 (000*5000

(5

$uman &e%ource In!ormation Sy%tem o! Amu"

>uman Resource In ormation S#stem (>RIS) is a s#stematic +a# o storin' data and in ormation or each indi-idua! em$!o#ee to aid $!annin', decision ma,in', and submittin' o return and re$orts to the e.terna! a'encies. It mer'es >RM as a disci$!ine and in $articu!ar it?s basic >R acti-ities and $rocesses +ith the in ormation techno!o'# ie!d. It can be used to maintain detai!s such as em$!o#ee $ro i!es, absence re$orts, sa!ar# administration and -arious ,inds o re$orts.

Objectives; /o understand, ho+ human resource bein' mana'ed b# the or'anization. /o stud# the maintenance o the records o their em$!o#ees. /o stud# i or'anization is usin' I0/ or >R unctions and to maintain database.

(<

/o stud# the users $erce$tion about >RIS

1efinition; H1 >uman Resources In ormation S#stem is a s#stem that !ets #ou ,ee$ trac, o a!! #our em$!o#ees and in ormation about them. It is usua!!# done in a database or, more o ten, in a series o inter*re!ated databases H >uman Resources are an or'anizationa! unction that dea!s +ith issues such as recruitment and se!ection, trainin', a$$raisa!, com$ensation and $er ormance mana'ement o the em$!o#ee.

Information System; 1 s#stem, +hether automated or manua!, that com$rises $eo$!e, machines, andQor methods or'anized to co!!ect, $rocess, transmit, and disseminate data that re$resent user in ormation.

Introduction; 1n in ormation s#stem is an inter*re!ated set o $rocedures and $rocesses to $ro-ide in ormation or decisions. In ormation is data that ha-e been $rocessed so that the# are meanin' u!. It adds to the re$resentation o an idea. It corrects and con irms $re-ious in ormation. It te!!s us somethin' +hich +e did not ,no+. Man# or'anizations ha-e com$uter*assisted in ormation s#stems. /hus >RIS is a s#stem that enab!es storin' o in ormation o >uman Resource in e-er# as$ect such as &ersona!, 1cademic,

Oua!i ication, Aami!#, Medica!, 0areer and &er ormance ;-a!uation, /rainin' R 8e-e!o$ment R Wa'e and Sa!ar# o indi-idua!s. Bn!i,e manua! s#stems the >RIS

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enab!es a-ai!abi!it# o a!! such in ormation in a sin'!e screen. Re$orts on -arious $arameters can be 'enerated +ith ease. Moreo-er re!iabi!it# o such records is assured. 1n in ormation s#stem es$ecia!!# de-e!o$ed or human resource mana'ement is re erred to as >RIS a human resource in ormation s#stem. >uman resource mana'ement, +hen it doesn?t inc!ude the human resource $!annin' unction, re6uires on!# a basic >RIS. I this basic >RIS is com$uter*su$$orted, it is !i,e!# to inc!ude transition $rocessin' s#stem or mana'ement in ormation s#stem. 1n in ormation s#stem $ro-ides or the accumu!ation b# 'atherin', $rocessin' b# de!etin' e.traneous in ormation, decidin' amon' di-er'ent in ormation and $uttin' the in ormation in a !o'ica! arran'ement that $romotes its understandin'. Aina!!#, the in ormation is stored in a readi!# accessib!e con i'uration.

HR Information System Includes; /his s#stem inc!udes the em$!o#ee name and contact in ormation and a!! or some o the o!!o+in'C

8e$artment Job /it!e Erade Sa!ar# Sa!ar# >istor# &osition >istor#

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;m$!o#ee detai!s (&ersona! R &ro essiona!) ;m$!o#ee &ostin' in ormation on a$$ointment Qtrans er ;m$!o#ee $romotionQ a$$ointment in ormation ;m$!o#ee Ser-ice -eri ication detai!s ;m$!o#ee 7ea-e In ormation inc!udin'(7ea-e a-ai!ab!e , !ea-e a-ai!ed,) ;m$!o#ee con identia! re$ort in ormation ;m$!o#ee /rainin' in ormation

5eeds of HR Information System

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>uman resource mana'er re6uires considerab!e amount o data or $!annin' and contro! o human resources and or this there is a stron' need o a sound in ormation s#stem.

; icient!# storin' each em$!o#ee in ormation and data or re erence* $ersona! data mana'ement, $a# ro!! accountin', bene its mana'ement and $!annin'.

;nab!in' in ormed decision ma,in' in da#*to*da# $ersonne! issues, $!annin', bud'etin', im$!ementin' and monitorin' >uman Resource unction.

Aaci!itatin' decision ma,in' in areas !i,e $romotion, trans er, nomination, sett!in' em$!o#ees $ro-ident unds, retirement, 'ratuit#, 7/0, and earned !ea-e com$ensation

0uttin' costs. Im$ro-in' accurac#

Advantages of HR Information System Reduction in the amount and cost o stored human resource data. 1-ai!abi!it# o time!# and accurate in ormation about human assets. 8e-e!o$in' o $er ormance standards or the human resource di-ision. More meanin' u! career $!annin' and counse!!in'.

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2ffectiveness of HRIS /he ,e# to the e ecti-e $!annin' o man$o+er and im$ro-ement o $eo$!e $roducti-it# is an e ecti-e >RIS. >o+e-er, in order to be e ecti-e an in ormation s#stem must ta,e into account the o!!o+in'C AdeBuacy of information; /oo much or too !itt!e in ormation, both !ead to de ecti-e decision*ma,in'. /here ore, there must be some understandin' re'ardin' +hat in ormation and in ho+ much detai! and co-erin' +hat $eriods shou!d be maintained. S+ecificity; ;-en +here it is not $ossib!e to 6uanti # the in ormation, the in ormation shou!d be made as s$eci ic as $ossib!e. Relevance; In ormation is to be mana'ed in the !i'ht o the re6uirements o the decision ma,ers. /here ore, >RIS ocus on the needs o the decision*ma,ers and sta,eho!ders rather than on +hat is interestin' or easi!# a-ai!ab!e or $a!atab!e to the $eo$!e. /he s#stem, there ore, must a!so ha-e the bui!t in ca$abi!it# or de!etion and u$datin' o data. !om+rehensiveness; /he in ormation shou!d be com$!ete rom the $oint o -ie+ o the decision*ma,er 'i-in' detai!s o +ho, +hat, ho+, +hen, +here and +h#. Reliability; Since the in ormation is 'oin' to be the basis o critica! decisions, it must satis # the re6uirements o -a!idit# and re!iabi!it#. Moreo-er, to ensure e ecti-eness, not on!# shou!d the in ormation $ro-ided be re!e-ant and re!iab!e but the de!i-er# s#stem shou!d a!so be the most satis #in' and cost e ecti-e. 1

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+ea!th o in ormation but not accessib!e +hen needed or a-ai!ab!e at an inhibitin' $ersona! cost in terms o ener'# and time, is o hard!# an# use.

It Su++orted HRIS In toda#?s enter$rises, >RIS are t#$ica!!# In ormation /echno!o'# (I/) su$$orted s#stems. /his is not to sa# that +ithout I/ >RIS cannot be introduced. 5ut in ormation techno!o'# a!!o+s much 'reater e ecti-eness o >RIS than a manua! s#stem. Some o the de iciencies o the Manua! S#stems +hich an I/ based >RIS o-ercomes to a considerab!e e.tent !onvenience; In I/ enab!ed s#stems, data entr#, u$date and retrie-a! are a!! si'ni icant!# aster. Redundant data ma# be easi!# re$!aced. Integration; 1 com$uterized s#stem can 'reat!# reduce ra'mentation and du$!ication o data. 1!! data can be stored in a sin'!e s#stem to enab!e retrie-a! o com$!ete $icture o each em$!o#ee or o each de ined $arameter in a desired number o $ermutation and combinations. Moreo-er, de$endin' on the

re6uirement, re$orts can be 'enerated in di erent +a#s that $ro-ide an accurate $icture. 2eri ication o data and error recti ication are a!so re!ati-e!# eas# in com$uterized s#stems.

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Multi6User Benefit 8i erent $eo$!e can access the data simu!taneous!#, +hich aci!itates 6uic, aster

dissemination across 'eo'ra$hica! and structura! boundaries and aci!itates

decision*ma,in'. Moreo-er, on*!ine data entr# is $ossib!e that !eads to automatic u$* datin' o data resu!tin' into better in ormed decisions. >o+e-er, to obtain these ad-anta'es, it is im$ortant that the ,no+!ed'e and e.$ertise is a-ai!ab!e to the or'anization, interna!!# or rom outside, to de-e!o$ and tai!or* ma,e the s#stem to suit the or'anization?s uni6ue needs.

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$&M in a C(anging Environment

;n-ironmenta! cha!!en'es re er to orces e.terna! to the irm that are !ar'e!# be#ond mana'ement?s contro! but in !uence or'anizationa! $er ormance. /he# inc!udeC ra$id chan'e, the internet re-o!ution, +or, orce di-ersit#, '!oba!ization, !e'is!ation, e-o!-in' +or, and ami!# ro!es, and s,i!! shorta'es and the rise o the ser-ice sector. Si. im$ortant en-ironmenta! cha!!en'es toda# areC a) Ra$id chan'e, b) Wor, orce di-ersit#, c) E!oba!ization, d) 7e'is!ation, e) /echno!o'# ) ;-o!-in' +or, and ami!# ro!es, ') S,i!! shorta'es and the rise o the ser-ice sector

Ra+id !hange Man# or'anizations ace a -o!ati!e en-ironment in +hich chan'e is near!# constant. I the# are to sur-i-e and $ros$er, the# need to ada$t to chan'e 6uic,!# and e ecti-e!#. >uman resources are a!most a!+a#s at the heart o an e ecti-e res$onse s#stem. >ere are a e+ e.am$!es o ho+ >R $o!icies can he!$ or hinder a irm 'ra$$!in' +ith e.terna! chan'e.

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Aor# orce 1iversity 1!! these trends $resent both a si'ni icant cha!!en'e and a rea! o$$ortunit# or mana'ers. Airms that ormu!ate and im$!ement >R strate'ies that ca$ita!ize on em$!o#ee di-ersit# are more !i,e!# to sur-i-e and $ros$er.

)lobali?ation 3ne o the most dramatic cha!!en'es acin' as the# enter the t+ent#* irst centur# is ho+ to com$ete a'ainst orei'n irms, both domestica!!# and abroad. Man# com$anies are a!read# bein' com$e!!ed to thin, '!oba!!#, somethin' that doesnFt come easi!# to irms !on' accustomed to doin' business in a !ar'e and e.$andin' domestic mar,et +ith minima! orei'n com$etition. Wea, res$onse to internationa! com$etition ma# be resu!tin' in u$+ards !a#o s in e-er# #ear. >uman resources can $!a# a critica! ro!e in a businessFs abi!it# to com$ete head*to*head +ith orei'n $roducers. /he im$!ications o a '!oba! econom# on human resource mana'ement are man#.

3egislation Much o the 'ro+th in the >R unction o-er the $ast three decades ma# be attributed to its crucia! ro!e in ,ee$in' the com$an# out o troub!e +ith the !a+. Most irms are dee$!# concerned +ith $otentia! !iabi!it# resu!tin' rom $ersonne! decisions that ma# -io!ate !a+s enacted b# the state !e'is!atures, andQor !oca! 'o-ernments. /hese !a+s are constant!# inter$reted in thousands o cases brou'ht be ore 'o-ernment a'encies, edera! courts, state courts, and t Su$reme 0ourt.

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>o+ success u!!# a irm mana'es its human resources de$ends to a !ar'e e.tent on its abi!it# to dea! e ecti-e!# +ith 'o-ernment re'u!ations. 3$eratin' +ithin the !e'a! rame+or, re6uires ,ee$in' trac, o the e.terna! !e'a! en-ironment and de-e!o$in' interna! s#stems ( or e.am$!e, su$er-isor# trainin' and 'rie-ance $rocedures) to ensure com$!iance and minimize com$!aints. Man# irms are no+ de-e!o$in' orma! $o!icies on se.ua! harassment and estab!ishin' interna! administrati-e channe!s to dea! +ith a!!e'ed incidents be ore em$!o#ees ee! the need to i!e a !a+suit.

4echnology /he +or!d has ne-er be ore seen such ra$id techno!o'ica! chan'es as are $resent!# occurrin' in the com$uter and te!ecommunications industries. 3ne estimate is that techno!o'ica! chan'e is occurrin' so ra$id!# that indi-idua!s ma# ha-e to chan'e their entire s,i!!s three or our times in their career. /he ad-ances bein' made, a ect e-er# area o a business inc!udin' human resource mana'ement.

2volving Aor# and amily Roles More and more com$anies are introducin' S ami!#* riend!#S $ro'rams that 'i-e them a com$etiti-e ad-anta'e in the !abor mar,et. /hese $ro'rams are >R tactics that com$anies use to hire and retain the best*6ua!i ied em$!o#ees, ma!e or ema!e, and the# are -er# !i,e!# to $a#o . Aor instance, amon' the +e!! ,no+n or'anizations Q irms, ha! o a!! recruits are +omen, but on!# 5P o $artners are +omen. Ma%or ta!ent is bein' +asted as man# +omen dro$ out a ter !en'th# trainin' because the# ha-e decided that the demandin' 10* to 1(*#ear $artner trac, re6uires a tota! sacri ice o ami!# !i e.

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/hese irms ha-e started to chan'e their $o!icies and are a!read# seein' 'ains as a resu!t. 8i erent com$anies ha-e recent!# be'un o erin' chi!d*care and e!dercare re erra! ser-ices as +e!! to aci!itate +omen +or,ers as +e!! as are introducin' a!ternati-e schedu!in' to a!!o+ em$!o#ees some !e.ibi!it# in their +or, hours.

S#ill Shortages and the Rise of the Service Sector ;.$ansion o ser-ice*sector em$!o#ment is !in,ed to a number o actors, inc!udin'

chan'es in consumer tastes and $re erences, !e'a! and re'u!ator# chan'es, ad-ances in science and techno!o'# that ha-e e!iminated man# manu acturin' %obs, and chan'es in the +a# businesses are or'anized and mana'ed.

Ser-ice, technica!, and mana'eria! $ositions that re6uire co!!e'e de'rees +i!! ma,e u$ ha! o a!! manu acturin' and ser-ice %obs b# (000. Bn ortunate!#, most a-ai!ab!e +or,ers +i!! be too uns,i!!ed to i!! those %obs. ;-en no+, man# com$anies com$!ain that the su$$!# o s,i!!ed !abor is d+ind!in' and that the# must $ro-ide their em$!o#ees +ith basic trainin' to ma,e u$ or the shortcomin's o the $ub!ic education s#stem. /o recti # these shortcomin's, com$anies current!# s$end !ar'e amount #ear on a +ide -ariet# o trainin' $ro'rams.

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A Ca%e Stu#y o! $uman &e%ource In!ormation Sy%tem at Amu"

>uman resource in ormation s#stem, that enab!es the or'anization in co!!ectin', storin', maintainin', retrie-in' and -a!idatin' data needed about its human resource.

>R data are +ide in their -ariet#, and inc!ude %ob histor# (trans ers, $romotions, etc.)G current and historica! $a# detai!s, in-entories o s,i!!s and com$etencies, education and trainin' records, $er ormance assessment detai!s, absence, !ateness, accident, medica! and disci$!inar# records, +arnin' and sus$ensions, ho!ida# entit!ements, $ension?s data and termination records. 1n >RIS norma!!# $ro-ides an e!ectronic database or the stora'e and retrie-a! o this data +hich is, at !east $otentia!!#, a-ai!ab!e to an#one +ho ma# +ant to access it. /he im$ortant issue ho+e-er, is* ho+ this I/ s#stem is actua!!# used in carr#in' out the >R tas,s. ;R& is an in ormation s#stem to dri-e the business. It enab!es the or'anization to ta,e s#stematic decision in the area o $!annin', e.ecution and contro! based on re!e-ant and current in ormation.

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1MB7 uses the s#stem named ;R& 3R107; ;nter$rise resource $!annin'. /he areas o a$$!ication o >RIS as o!!o+. 1. /rainin' mana'ement (. /urno-er ana!#sis ). Succession $!annin' 4. 1ttendance re$ortin' 5. 1ccident re$ortin'.

1MB7 uses the s#stem centra!!# in the or'anisation and o-er a!! the $!ants o the 1mu! +hich is !ocated in -arious areas such as

Mo'ar * choco!ate $!ant Dhatra% $!ant cheese $!ant Dan%ari $!ant catt!e eed $!ant.

/he s#stem o$erates in 1MB7 or di erent manner, and +ith the he!$ o this s#stem di erent records are maintained +ith the he!$ o ;R& 3R107;. /#$es o record maintained throu'h >RIS. &ersonne! administration * It +i!! encom$ass in ormation about each em$!o#ee, such as name address, $ersona! detai!s etc.

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Sa!ar# administration * Sa!ar# re-ie+ $rocedure are im$ortant unction o >RM, a 'ood >RIS s#stem must be ab!e to $er orm +hat i ana!#sis and $resent the re$orts o chan'es.

7ea-e and absence recordin' T essentia!!# be ab!e to $ro-ide com$rehensi-e method o contro!!in' !ea-eQabsences

S,i!! in-entor# * It is a!so used to store record o ac6uired s,i!!s and monitor the s,i!! database both em$!o#ee and or'anizationa! !e-e!.

&er ormance a$$raisa! T the s#stem shou!d record indi-idua! em$!o#ee $er ormance, a$$raisa! data, such as due date o a$$raisa!, scores etc.

>uman resource $!annin' T >RIS shou!d record detai!s o the or'anizationa! re6uirements in terms o $ositions

Recruitment T Record detai!s o recruitment acti-ities such as cost and method o recruitment and time to i!! the $osition etc.

0areer $!annin' * S#stem must be ab!e to $ro-ide +ith succession $!ans re$orts to identi # +hich em$!o#ee ha-e been earmar,ed or +hich $osition.

0o!!ecti-e bar'ainin' T a com$uter termina! can be $ositioned in the con erence room !in,ed to database. /his +i!! e.$edite ne'otiations b# readi!# $ro-idin' u$ to date data based on acts and i'ures and not ee!in's and ictions.

8atabase In database the s#stem records the in ormation o the $re-ious a$$!icant , +ho is been not se!ected or the %ob this in ormation is use u! to the or'anization or ne.t recruitment $rocedure or in-itin' or %ob in this +a# the cost is sa-ed b# the or'anization because there is no need o ad-ertisement or ne.t recruitment. 'i-in'

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Ser-ice records In ser-ice records a!! the detai!s re'ardin' $romotion o an em$!o#ee , education detai! o em$!o#ees , $ersona! detai!s, in +hich it records the em$!o#ee "o , em$!o#ee +or,in' in +hich !ocation etc .

;m$!o#ee summar# In em$!o#ee summar# the in ormation re'ardin' em$!o#ee is a-ai!ab!e accordin' to 'rade +ise, desi'nation +ise, s,i!!ed +ise, and the tota! in ormation o man$o+er is a-ai!ab!e.

/rainin' /he trainin' in ormation o an each em$!o#ee is bein' a-ai!ab!e throu'h this s#stem because it records that +hen the em$!o#ees is bein' 'i-en trainin' and +hen +i!! be the ne.t trainin' is to be 'i-en to the em$!o#ees .

/ime ,ee$in'C time ,ee$in' in 1mu! is decentra!ized, $!ant +ise but +ith the he!$ o ;R& s#stem the record o absence and $resent record is can be a-ai!ab!e at 1mu!?s head o ice 1nand.

RecruitmentC this s#stem is not used in an# ste$s o recruitment $rocess o the 1mu!.

In 1MB7, the >RIS is not used or the recruitment $rocess as it is done manua!!# in the or'anization the recruitment o the is carried in the o!!o+in' +a# 2acanc# in de$artment 1d-ertisement Recei-in' o a$$!ication

Short !istin' o a$$!icant

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/here is no ro!e o >RIS (;R& orac!e) in the recruitment $rocess, a ter the short !istin' o the a$$!icationG the a$$!ications +hich are se!ected are ca!!ed or a $ersona! inter-ie+ +ith the 'enera! mana'er o the 1MB7. 1 ter the candidate is se!ected or the $articu!ar %ob, the ro!e o >RIS starts b# ,ee$in' di erent t#$es o records o an em$!o#ee such as a) &ersona! detai!s b) &re-ious or'anization detai!s c) /rainin' detai!s d) Ser-ice records e) Joinin' detai!s ) Retirement detai!s

>RIS is a!so use u! in the turno-er ana!#sis o the 1mu!G it he!$s the or'anization to ,no+ the number o time em$!o#ees !e t the or'anization.

>RIS, is use u! in ,ee$in' the 1ccident detai!s o the em$!o#ees, on the basis o this re$orts em$!o#ees are in%ured due accident are been 'i-en medica! aci!it# and inancia! he!$.

/he time ,ee$in' $rocess o 1mu! is decentra!ized, in the -arious $!ants o 1mu! !i,e Mo'ar $!ant, Dhatra% $!ant, 1nand $!ant and Dan%ari $!ant.

I an# in ormation re'ardin' an# em$!o#ee absence and $resent o other $!ant is needed b# the centra! head o ice at 1nand, that it is a-ai!ab!e +ith the he!$ o ;R& 3R107;,

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User<s Perce+tion 1 ter inter-ie+in' the i teen res$ondents rom the or'anization I ha-e come to ,no+ that the or'anization is usin' the so t+are named H;R& 3R107; Hin >RIS and b#

obser-in' and inter-ie+in' the user o the s#stem the o!!o+in' data is 'athered. /he users o the s#stem is u!!# satis ied +ith the $resent s#stem ;R& 3R107; /he 1MB7 is usin' this s#stem since !ast thirteen #ears and the# are tr#in' to brin' chan'e b# im$!ementin' ne+ s#stem named S1& +hich is under the $ro'ress. With he!$ o >RIS the or'anization 'ets the o!!o+in' bene its such as 1. /ime sa-in' (. 0ost sa-in'

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). ; ecti-e +or, >RIS he!$s to su$$orts the o!!o+in' >R tas, o the 1mu! 1. >R de-e!o$ment and +or,$!ace trainin' (. 0ommunication ). 0areer mana'ement ( or em$!o#ees) 4. 8ecision ma,in' /he >RIS s#stem o 1mu! is u!!# secured, so there no threat o !in,in' o an# ,ind o data.

)uturi%tic *i%ion
3n the basis o the -arious issues and cha!!en'es the o!!o+in' su''estions +i!! be o much he!$ to the $hi!oso$h# o >RM +ith re'ard to its uturistic -isionC /here shou!d be a $ro$er!# de ined recruitment $o!ic# in the or'anization that shou!d 'i-e its ocus on $ro essiona! as$ect and merit based se!ection. In e-er# decision*ma,in' $rocess there shou!d be 'i-en $ro$er +ei'hta'e to the as$ect that em$!o#ees are in-o!-ed +here-er $ossib!e. It +i!! u!timate!# !ead to sense o team s$irit, team*+or, and inter*team co!!aboration.

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 3$$ortunit# and com$rehensi-e rame+or, shou!d be $ro-ided or u!! e.$ression o em$!o#eesF ta!ents and mani est $otentia!ities. "et+or,in' s,i!!s o the or'anizations shou!d be de-e!o$ed interna!!# and e.terna!!# as +e!! as horizonta!!# and -ertica!!#. Aor $er ormance a$$raisa! o the em$!o#ee?s em$hasis shou!d be 'i-en to )<0 de'ree eedbac, +hich is based on the re-ie+ b# su$eriors, $eers, subordinates as +e!! as se! *re-ie+. )<0 de'ree eedbac, +i!! urther !ead to increased ocus on customer ser-ices, creatin' o hi'h!# in-o!-ed +or, orce, decreased hierarchies, a-oidin'

discrimination and biases and identi #in' $er ormance thresho!d. More em$hasis shou!d be 'i-en to /ota! Oua!it# Mana'ement. /OM +i!! co-er a!! em$!o#ees at a!! !e-e!sG it +i!! con orm to customerFs needs and e.$ectationsG it +i!! ensure e ecti-e uti!ization o resources and +i!! !ead to+ards continuous

im$ro-ement in a!! s$heres and acti-ities o the or'anization. /here shou!d be ocus on %ob rotation so that -ision and ,no+!ed'e o the em$!o#ees are broadened as +e!! as $otentia!ities o the em$!o#ees are increased or uture %ob $ros$ects. Aor $ro$er uti!ization o man$o+er in the or'anization the conce$t o si. si'ma o im$ro-in' $roducti-it# shou!d be intermin'!ed in the >RM strate'#. /he ca$acities o the em$!o#ees shou!d be accessed throu'h $otentia! a$$raisa! or $er ormin' ne+ ro!es and res$onsibi!ities. It shou!d not be con ined to or'anizationa!

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as$ects on!# but the en-ironmenta! chan'es o $o!itica!, economic and socia! considerations shou!d a!so be ta,en into account. /he career o the em$!o#ees shou!d be $!anned in such a +a# that indi-idua!izin' $rocess and socia!izin' $rocess come to'ether or usion $rocess and career $!annin' shou!d constitute the $art o human resource $!annin'.

Ma+or In!"uencing )actor% in ,-%t Century

In the (1st centur# >RM +i!! be in !uenced b# o!!o+in' actors, +hich +i!! +or, as -arious issues a ectin' its strate'#C Size o the +or, orce. Risin' em$!o#eesF e.$ectations

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 8rastic chan'es in the techno!o'# as +e!! as 7i e*st#!e chan'es. 0om$osition o +or, orce. "e+ s,i!!s re6uired. ;n-ironmenta! cha!!en'es. 7ean and mean or'anizations. Im$act o ne+ economic $o!ic#. &o!itica! ideo!o'# o the Eo-ernment. 8o+nsizin' and ri'htsizin' o the or'anizations. 0u!ture $re-ai!in' in the or'anization etc.

Conc"u%ion

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/o conc!ude >uman Resource Mana'ement shou!d be !in,ed +ith strate'ic 'oa!s and ob%ecti-es in order to im$ro-e business $er ormance and de-e!o$ or'anizationa! cu!tures that oster inno-ation and !e.ibi!it#. 1!! the abo-e uturistic -isions cou$!ed +ith strate'ic 'oa!s and ob%ecti-es shou!d be based on ) >Fs o >eart, >ead and >and i.e., +e shou!d ee! b# >eart, thin, b# >ead and im$!ement b# >and.

/he times +hen mana'ement cou!d arbitrari!# dictate terms to the em$!o#ees and tread u$on their ri'hts is somethin' that is not re!e-ant an#more. With the ba!!oonin' o the +hite co!!ar +or, orce, it becomes necessar# or or'anizations to $a# more attention to the needs o the em$!o#ees more than e-er.

In recent #ears, +ith the hi'h !e-e!s o attrition in the ser-ice sector, it has become im$erati-e or irms to ha-e a structured se$aration $!an or order!# e.its o em$!o#ees. 3 course, the conce$t o H$in, s!i$sI or in-o!untar# e.its are another matter a!to'ether and in-o!-e some bitterness that resu!ts because o the em$!o#ee !osin' his or her %ob. In conc!usion, it is our -ie+ that em$!o#ee se$arations must be hand!ed in a $ro essiona! and mature manner and thou'h attrition is a act that concerns e-er#one in the industr#, once an em$!o#ee decides to !ea-e, the se$aration must be as smooth as $ossib!e.

.I.ILOG&A $/
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/he source or 'atherin' in ormation or m# $ro%ect.

+++.amu!.co.in +++.hrm.com human resource mana'ement ash+atha$$a

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