Anda di halaman 1dari 12

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Version # 1.0

File Name:

Index
Index ..................................................................................................................... 1 1. Process Overview ............................................................................................. 2 2. Scope ............................................................................................................. 2 3. Definitions ....................................................................................................... 4 4. Roles & Responsibilities ..................................................................................... 5 5. Activity Description........................................................................................... 6 6. Training Requirements .................................................................................... 11 7. Record Management ....................................................................................... 11 8. Process Flow .................................................................................................. 11 9. Document Reference List................................................................................. 11 10. Attachments .................................................................................................. 11 11. Version Control/Modification History ................................................................. 12

Page 1 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Version # 1.0

File Name:

1.

Process Overview
The purpose of this document is to provide work instructions to resources that are required to perform asset management tasks. All HP employees are subject to perform asset management tasks. This is not limited to dedicated Asset Management roles.

2.

Scope
This document defines procedures that are related to performing tasks associated to HP asset management services (ITAM Service Line). This document defines procedures that are to be performed as part of the ITIL AsM00 processes set. This document provides guidance on how to submit asset information for moves, changes, or de-installations of Desktop Platform devices. Asset Service: Hardware Asset Management Locations: All LLYP locations Managed: Assets are HP Supported Ownership: Client owned (all desktops are currently client owned, including new) Platforms: EUC Asset Types: All in-scope EUC Assets Class 1 Asset Types o Desktops o Laptops o Tablet PCs o Thin Clients o Servers o Network Printers o Local Printers o Monitors Class 2 Asset Types o Blackberries with Company paid service (NOT ASSET TAGGED) o Cell Phones with Company paid service (NOT ASSET TAGGED) o Wireless Network 3G Cards (NOT ASSET TAGGED)
Page 2 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Version # 1.0

File Name:

Class o o o

3 Asset Types (At sites where HP supports these assets) Copiers Fax Projectors

Process References These Work Instructions are mapped to the following HP ITIL standard processes: Release Management (RsM) Asset Management (AsM) General Assumptions All responsible roles have access to Asset Center or CAMS PCs have been registered in Asset Center with standard basic asset data elements. Registration occurs when the asset equipment is received from shipment. Usage Conditions Use these work instructions when: Changes to a PC or EUC asset Do Not Use When: Asset is not an in-scope EUC asset (see scope above) Initially registering the EUC asset o The initial asset record is created when the asset is received and tagged. Standard data elements are submitted at this time but PC related data elements and custom LLYP data elements must still be submitted prior to going into production. o SEE: LLYP_AsM-02_Receive_HW.doc End-of-Life Processing of hardware o SEE: LLYP_RsM_09_03_01_EOL.doc Registration of purchase of a Software License (not an SW install) Required items: Access to Internet Access to CAMS Audience HP EUC Onsite Support (EUC Assets)

Page 3 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Version # 1.0

File Name:

3.
ITAM

Definitions
Definition IT Asset Management Service Line The service that HP sold to perform asset management. Each ITAM release has a specific standard scope of work. Account Business Management (ABM) -- The Account Business Management organization oversees the delivery and management of business functions for HP accounts. This includes ITAM services. Definition #1 - ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualification scheme, accredited training organizations, and implementation and assessment tools. Definition #2 The HP version of ITIL process suite

Term/Acronym

ABM

ITIL

AsM

AsM is the set of HP ITIL processes for IT Asset Management. (Also referred as ITAM ITIL or AsM-00) http://enhanced1.sharepoint.hp.com/teams/ABM_Global/AM/ITAM%2 0NewCo/Forms/AllItems1.aspx?RootFolder=%2fteams%2fABM%5fGlo bal%2fAM%2fITAM%20NewCo%2fFastTrack%2fProcess&FolderCTID= &View=%7bE43F4190%2dE392%2d42D1%2dAFF9%2d94B29474670 1%7d

System Name

An assigned name for a computer system. Is synonymous with host name or computer name.

Page 4 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Version # 1.0

File Name:

4.

Roles & Responsibilities


Role Responsibilities Identifies that changes have been made or a discrepancy is found Obtains required data elements required to submit an asset update request. Submits asset update Supports by providing guidance in tool and process standards

(R) Release Technician HP Onsite Desktop Support (Desktop)

(S) IT Asset Manager HP Regional ITAM contact

RASIC Legend: R=Responsible A=Approve S=Support I=Inform C=Consult

Page 5 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Version # 1.0

File Name:

5.

Activity Description
TASK 1 Identifying Required Data Elements: Elements required for every asset that is being brought up into production. This section helps you understand the definitions of certain data elements and what values should be used in certain situations. HINT: Assume that you will perform the change and then come back to your desk and PC to update the ticket and submit the asset change in CAMS. TASK 1 informs you of what information you will need to capture at site of change prior to coming back to your desk. Task 1 Step 1.0 Description Determine Status IF asset is moving to production, change [Status] field to Deployed IF asset is moving out of production (DeInstalled) and stored for future redeployment, change [Status] to: Available for Deploy IF asset is moving out of production (DeInstalled) and will be stored for future End-Of Life Processing, change [Status] to Awaiting Retirement IF asset is out of production but is used as spare PC for temporary swaps, change [Status] to: Spare IF user has claimed that asset is lost or stolen, have the user call the Service Desk and change the status to Missing IF asset is to be reserved for a use, so it cannot be assigned elsewhere, then change the status to Reserved Example: A Request in install an asset
Page 6 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Data elements listed in this task are required for each PC Scope of this task is to capture information. Captured information will be submitted using the steps listed in TASK #2 TASK 1 is same for all asset type classes

Owner Release Technician

Inbox/Tool Manual

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Owner Version # 1.0

File Name:

Step

Description from storage (Available for Deploy) , but the asset cannot be installed immediately. Change the asset to Reserved then when installed update to Deployed NOTE: for assets that are to be removed from site for End-Of-Life see work instruction: LLYP_RsM-09-03-01_EOL.doc

Inbox/Tool

2.0

Determine Asset Type (Cell Phone, PDA or Blackberry) IF asset is a Lilly owned cell phone , PDA or Blackberry, then capture phone number. You will enter the phone number into the [EDS Asset Tag] field. Identify: Other changed data elements Examples: Move o o Location Internal location [Add loc B] Stock Location Stock Location where assets await pickup for End-of-Life Release Technician Manual

2.0

De-install, Spare or Reserved o Awaiting Retirement o

PROCEED TO NEXT TASK

Page 7 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Version # 1.0

File Name:

TASK 2 Submit Asset Information EUC Asset: The assumption is that an asset record has already been created and that you will need to lookup the existing record on CAMS to update with install information. Asset Change Update Enter & submit updates to any fields that you are authorized to update. . IF you have completed performing TASK #1 submit the update using instructions in this task. Use this task for all in-scope EUC asset types

Task #2 Step Description REFFERENCE GUIDE: For information and screen shots on how to use CAMS see guideline that is available once you log into CAMS.: 1.0 CAMS Tool Asset Data Providers.pdf Release Technician CAMS Owner Inbox/Tool

Open CAMS URL: https://cams.tools.eds.com/default.aspx To request access to CAMS or identify forgotten password click on link, then click on appropriate link in that web page. Logon to CAMS ID = email address Password Select from menu: [Asset Request Manager] NOTE: The Asset Request Manger screen appears with 4 tabs.

2.0

Release Technician Release Technician

CAMS

3.0

CAMS

Page 8 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Owner Release Technician Version # 1.0

File Name:

Step 4.0

Description Lookup Asset (Asset to be updated) a) Select Tab: [Lookup Filter] b) In the lookup Filter Tab enter the following: o Request Type = Hardware Requests

Inbox/Tool CAMS

o Client = Eli Lilly {Enter either Asset Tag of Serial No} Asset Tag Serial Number

NOTE: Enter Asset tag or serial, not both. c) CLICK: [Process Filter] button NOTE: Search results appear at the bottom of the screen showing a list of assets. 5.0 Update the Existing Asset - Select the asset to update CLICK on the icon to the left of the asset record to edit/modify the asset record NOTE: The Asset Request screen appears with 6 tabs. Current data for the searched asset is populated. Update the Existing Asset a) Select tab: [Main/Required Fields] b) Update the following fields: Ticket Type Ticket Number Request Reason = Asset Change Release Technician CAMS

1.

Release Technician

CAMS

Ticket Type: Most ticket types will be Incident or IMAC. If type of ticket is a change request then select Service Center Ticket Number: This will be the record number for the type of ticket.
Page 9 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Owner Release Technician Version # 1.0

File Name:

Step 2.

Description Update the Existing Asset (cont.) a) Select tab: [Product Fields] Update any changed fields

Inbox/Tool CAMS

3.

Update the Existing Asset (cont.) a) Select tab: [Asset Center Fields] Update any changed fields

Release Technician

CAMS

4.

Update the Existing Asset (cont.) a) Select tab: [Client Fields] Update any changed fields

Release Technician

CAMS

5.

Update the Existing Asset (cont.) a) Select tab: [Request Fields] b) Enter Ticket Type c) Enter Ticket Number (IMAC Number) d) Enter Comment (OPTIONAL)

Release Technician

CAMS

6.

Submit the Request CLICK: [Submit Request for Processing] button REPEAT TASKS 1-6 FOR EVERY Asset THAT REQUIRES AN UPDATE END OF PROCESS

Release Technician

CAMS

Page 10 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Version # 1.0

File Name:

6.

Training Requirements
Training for this document is assigned and tracked by HP Quality & Compliance. Learners are required to demonstrate competency at the conclusion of training.

7.

Record Management
The use of this document to perform the described process may generate business records, which have to be retained following the Eli Lilly retention policies. Paper record of this document is scanned and posted in the HP Controlled Record Library; the original, signed record is forwarded to the Account ABO. Electronic records are stored within the SM Tool.

8.

Process Flow
There is no Process Flow diagram available for this document.

9.

Document Reference List


Document Description

Document Title

10. Attachments
Attachments are not available for this document.

Page 11 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.

Eli Lilly GWPP Services

Document Title:

AsM 1.0 Work Instruction Collect and Submit Desktop Asset AsM 1.0 Work Instruction Collect and Submit Desktop Asset (v1.0) 2010.08.25.docx Version # 1.0

File Name:

11. Version Control/Modification History


Version Digital Signature/Role
9/2/2010

Author By

Change History

DCR #

1.0

Cheryl Houston-Walmsley

Cheryl HoustonWalmsley

Initial Release

32

Cheryl Houston-Walmsley Process Architect - Asset Management

Page 12 of 11 Eli Lilly and HP - Internal Use Only Unless otherwise marked, the printed version of this document is an uncontrolled copy. This documents effective status cannot be assured beyond the day it is printed.