1 Extended Retention
User Guide
P/N 300-013-366 REV 04
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CONTENTS
Chapter 2
Getting Started
Supported browsers.................................................................................... What to do the first time you use Avamar extended retention ...................... Logging in for the first time.......................................................................... Login failures ........................................................................................ Session timeouts .................................................................................. The Administration workspace .................................................................... Accessing available workspaces ........................................................... Adding and removing springboards....................................................... Moving springboards within a workspace.............................................. Displaying springboards in a workspace ............................................... Hiding springboards in a workspace...................................................... The Avamar Extended Retention workspace................................................. Customizing My Workspace......................................................................... Copying springboards from other workspaces to My Workspace............ Adding springboards to the Springboards list in My Workspace............. Removing springboards from the Springboards list in My Workspace .... Using online help ........................................................................................ Avamar Extended Retention online help ................................................ Springboard and page-level help........................................................... Logging out................................................................................................. 20 20 20 22 23 23 24 25 26 26 26 27 27 27 28 29 29 29 30 30
Chapter 3
32 32 32 33 34 35 35
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Contents
Role management ....................................................................................... The Role Management springboard ....................................................... Types of roles........................................................................................ Editing a users roles............................................................................. Generating a user role report................................................................. User profile management ............................................................................ The My Profile springboard.................................................................... Changing a user name or email address ................................................ Changing a password............................................................................ Changing email message settings ......................................................... System configuration .................................................................................. The Framework Configuration springboard ............................................ Configuring system settings .................................................................. Enabling and disabling message settings.............................................. Enabling SNMP ..................................................................................... System events ............................................................................................ The Event Summary springboard ........................................................... Viewing event details in the Event Viewer.............................................. Tasks .......................................................................................................... The Task Summary springboard ............................................................ Viewing task details in the Task Viewer ................................................. Security events ........................................................................................... The Security Events springboard ........................................................... Viewing event details in the Security Event Viewer................................. Log information........................................................................................... The Log Information springboard........................................................... Viewing detailed log information in the Log Viewer................................ Saving log files......................................................................................
36 36 36 37 39 39 39 40 40 41 42 42 42 43 44 45 45 45 51 51 51 55 55 56 60 60 61 62
Chapter 4
Contents
Performing on-demand exports ........................................................... Viewing export job details for active policies in the Task Viewer .......... Browsing and importing Avamar backups.................................................. Restore limitations .............................................................................. The Backup Browse/Import Page......................................................... Locating exported backups ................................................................. Importing backups from tape .............................................................. Customizing columns in the Backup panel .......................................... Editing backup retention periods ........................................................ Resetting the Import Server ................................................................. Restoring imported backups to a client ............................................... Generating an import and export job history report ...................................
105 107 109 109 109 111 112 113 114 115 115 116
Chapter 5
Administration
Customizing drop-down text in the login dialog box................................... Configuring the maximum value for parallel jobs ....................................... Configuring SNMP traps ............................................................................ Configuring Avamar server traps.......................................................... Configuring tape management system traps........................................ The Management Information Base ..................................................... Configuring the system to use an ACSLS library ......................................... Viewing current software versions ............................................................. Shutting down the Media Access node ...................................................... 120 120 121 121 122 124 128 131 131
Chapter 6
Disaster Recovery
Definition of a disaster .............................................................................. Creating a disaster recovery image ............................................................ Recovering the Avamar extended retention server ..................................... Install Avamar extended retention....................................................... Set up the lockbox password and the superuser account .................... Apply the Avamar extended retention disaster recovery image ............ Recover the bootstrap ......................................................................... 134 134 135 135 135 136 137
Chapter 7
Troubleshooting
Modifying software components caveats................................................ 140 Import server issues.................................................................................. 140 The Import server does not display in the GUI...................................... 140 The Import server appears to be offline in the GUI ............................... 142 External Avamar server issues ................................................................... 143 Avamar servers incorrectly appear offline in the GUI ............................ 143 Avamar servers do not appear in the GUI ............................................. 144 Avamar server performance is being affected by extended retention activities ............................................................................................. 146 Import failures .......................................................................................... 146 An import failed and was not displayed in the Avamar MC Activity Monitor. 146 An import failed and can be seen in the Import server's Avamar MC .... 146 Backups do not appear in the Backup Browse/Import page................. 147 An Avamar client does not appear in the Backup Browse/ Import page 147 Export failures........................................................................................... 148 Exports are failing in general ............................................................... 148 Exports do not appear in the Avamar MC and they fail in extended retention 149 An export failed and appears in the MC Activity Monitor ...................... 150
EMC Avamar 6.1 Extended Retention User Guide
5
Contents
Not all exports were written to tape, but the export task completed ..... The Event Viewer indicates that an export event was skipped.............. An export worked but the client is not in the import list ....................... Jobs take a long time to run....................................................................... Library issues............................................................................................ The library does not appear in the GUI................................................. The library appears as UNKNOWN in the GUI ....................................... An eject tape request failed................................................................. A task failed or completed with exceptions................................................ The file index is reporting that it is full....................................................... JavaScript errors........................................................................................ Timeout messages ....................................................................................
150 150 150 151 151 151 151 152 153 153 153 153
Index
PREFACE
As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. Contact your EMC representative if a product does not function properly or does not function as described in this document.
Note: This document was accurate at publication time. New versions of this document might be released on the EMC online support website. Check the EMC online support website to ensure that you are using the latest version of this document.
Purpose
This document describes how to use the Avamar extended retention feature.
Audience
This document is intended for system administrators who will be using the Avamar extended retention feature.
Revision history
The following table presents the revision history of this document.
Table 1 Revision history Revision 04 Date December 7, 2012 Description Updates for version 6.1 Service Pack 1: Changed "hydrated" to "re-hydrated" in Overview on page 14. Removed specific browser versions in Supported browsers on page 20. Updates for version 6.1 Service Pack 1: Updated screen shots of the user interface that have changed for Service Pack 1. The changes occurred on the Avamar Extended Retention workspace main page, in the "Create a New Export Policy Wizard," and on the Media Management, and Backup Browse/Import pages. Added the new section, Working with custom tape pools on page 72. Added the new section, Working with custom retention periods on page 77. Added the new section, Relabeling volumes to a different tape pool (not recommended) on page 84. Updated the section, Creating an export policy on page 93, with the new Pool Name and Backup Retention configuration options in Service Pack 1. Added Chapter 5, Administration. This chapter contains some new features in Service Pack 1, including: Configuring SNMP traps on page 121. Configuring the system to use an ACSLS library on page 128. Updated Where to get help on page 10 in the Preface. Changed occurrences of "dataset" to "backup." First release of Avamar Extended Retention 6.1.
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Related documentation
The following EMC publications provide additional information:
EMC Avamar 6.1 Extended Retention Release Notes EMC Avamar 6.1 Extended Retention Security Guide EMC Avamar 6.1 Media Access Node Customer Hardware Installation Guide EMC Avamar Compatibility and Interoperability Matrix EMC Avamar Data Store Gen4 Customer Service Guide EMC Avamar Data Store Site Prep Technical Specifications