General Information Regarding ENS/RSMS Visa applications Processing times The time taken for an application to progress and

for us to make a decision varies. As a guide, when all documents are supplied with an application, we are working to finalise most applications within 5 to 7 months. When applications are more complex, or documents are not provided quickly, or where it is unclear if some requirements have been met, applications may take longer to finalise. Medicare If you have applied for one of the onshore visa subclasses under ENS/RSMS/LA. The acknowledgement letter itself indicates that you have lodged an application for permanent residence in Australia with this department under the Employer Nomination Scheme/Regional Sponsored Migration Scheme/Labour Agreement (Class BW, Subclass 856). This gives you lawful visa status in Australia until such time as your application (including any subsequent reviews that you may seek) is determined. Applicants in Australia under this category may be eligible for temporary Medicare cover while awaiting an outcome on this application. If you wish to enrol with Medicare, please present the acknowledgement letter together with your passport or other form of identification to your nearest Medicare office where you will be asked to complete an enrolment form. The Medicare enrolment form can be found at: www.medicareaustralia.gov.au/public/files/ma_3101_medicare_enrolment_applicatio n_form_011005.pdf Providing documents Certified documents received by email or fax will only be accepted to commence processing but acceptable original certified documents with the original certification stamp or signature must immediately follow. The website link below contains a checklist of documentation required for ENS and RSMS visa applications (subclasses 121/856 and 119/857): http://www.immi.gov.au/skilled/skilled-workers/_pdf/ens-rsms-checklist.pdf Details of all delivery methods are as follows: Email Post nsw.pse@immi.gov.au Permanent Employer Sponsored Entry DIAC GPO Box 9984 Sydney NSW 2001 Level 2, 9 Wentworth Street Parramatta Permanent Employer Sponsored Entry Level 3

In person

Courier

26 Lee St Sydney NSW 2000 Please note that receipt of subsequent correspondence will not be acknowledged. If you require confirmation of delivery then you should send documentation by registered or express post. Translating your documents Original documents in languages other than English should be accompanied by an English translation. The English translations must be official certified translations from a National Accreditation Authority for Translators and Interpreters accredited translator. Translations provided by non-accredited translators outside Australia should be endorsed by the translator with their full name, address, telephone number, and details of their qualifications and experience in the language being translated. Certified copies Certified copies are authorised or stamped as true copies of the original by a person authorised to do so under the law of the country that you are in. People authorised to certify copies in Australia include (but are not limited to): Bank managers Justices of the Peace Nurses Pharmacists Police Officers Postal managers Solicitors Registered medical practitioners Registered migration agents Withdrawing your application You can withdraw your application at any stage during processing. If any applicant wishes to withdraw their application, they must advise the department in writing. This advice can include any number of applicants but must be signed by each person aged 18 years and over.

Changes to your circumstances It is important that you tell us about any changes to your circumstances including your name, passport, contact details, address or family members as soon as possible. You are required to do this in writing. To make it easy to advise us of your changes in circumstance, we have a number of forms which are available on our website at www.immi.gov.au or at any of our offices. Please make sure when writing to us, you should include your name, date of birth and your application ID which can be found on top of your acknowledgement letter.

Your information your privacy The department respects your privacy. We are collecting your personal information for the purposes of making decisions under the Migration Act 1958 and the Migration Regulations 1994. We are aware that the way information about you is used and managed can affect your life. We recognise that it is important that the information we hold about you is up-to-date and relevant. Australia's Privacy Act 1988 stops us from giving your information to others unless specific exceptions apply, for example, you agree to it, or where we are authorised or required by law to disclose it. You also need to be aware that we may disclose your personal information to other Commonwealth (and in some circumstances, state and territory) government agencies where there is a lawful basis for doing so. There are separate laws relating to your personal identifiers. These laws set out the circumstances in which we can collect personal identifiers and who we can disclose them to. In most cases, the personal identifiers will be your photograph and signature. In some cases, however, we may require other personal identifiers, such as your fingerprints. For more detailed information, you should read Form 993i Safeguarding your personal information and Form 1243i your personal identifying information, available on our website or from any of our offices. Service Satisfaction The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each clients needs. To provide a compliment, complaint or suggestion you can: telephone the Global Feedback Unit on 13 31 77 during business hours complete a feedback form online at www.immi.gov.au write to the Manager, Global Feedback Unit, Reply Paid 241, Melbourne Vic 3001 Australia contact us directly through any of our offices Contacting the department You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Contact Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at www.immi.gov.au