Zohaib Jamil

From: Sent: To: Subject: Saeed Khan <saeedkhan1989@hotmail.com> Tuesday, March 05, 2013 9:30 AM fawwad; Zohaib Jamil FW: NG Metering Station. Problem in Gas Flow Meter

From: z.w.kok@elster-instromet.com.my To: saeedkhan1989@hotmail.com; y.s.wong@elster-instromet.com.my; mali@pakmaco.com; zohaib.jamil@tuwairqi.com.pk; fawwad@tuwairqi.com.pk; c.k.liang@elster-instromet.com.my CC: kctan@elster-instromet.com.sg Subject: RE: NG Metering Station. Problem in Gas Flow Meter Date: Tue, 5 Mar 2013 11:45:29 +0800

DearKhan, Additionalfortheactiontobefollowup, 1. Sendtheremovedtransducerpairno.3tocheckwhatisthecontaininthedirt(donotremovethedirt),wewouldlike tofindoutwhetherthismightdamagethesensor. 2. Isthereanyfilterbeinginstalledupstream?ifyes,whatisthecondition? 3. Isthereanyalternativewaywecouldcheckotherpipelinewallindownstreamthatcanmakeasareference? Thanksandregards Aaron EISB

From: Aaron Kok [mailto:z.w.kok@elster-instromet.com.my] Sent: Tuesday, March 05, 2013 10:06 AM To: 'Saeed Khan'; 'y.s.wong@elster-instromet.com.my'; 'mali@pakmaco.com'; 'Zohaib Jamil'; 'fawwad'; 'liang CK' Cc: 'kctan@elster-instromet.com.sg' Subject: RE: NG Metering Station. Problem in Gas Flow Meter

DearKhan, Thanksforthequickupdate, Baseonthepicturegiven,theendoftransducerasyouseeisbadlycontaminated. Inviewofthebadlycontaminatedsensorsasseeninthephotos,thereishighpossibilitythatthereisalsocontamination intheinternalwallofthemeter. Pleaseworkoutthepossibilitywiththeclienttoremovethemeterfromthelineinordertochecktheinternal. Additionally,thegaslooksnotascleanordryaswewantittobe.Areyouabletoidentifywhatisthosedirtasyou removeitfromthesensorcontact? Theremightbeongoingissueinthiscontaminationonthesensorcontactifthesourceofthegasisnotabletobemade clean/dry. Thanksandregards Aaron
1

EISB
From: Saeed Khan [mailto:saeedkhan1989@hotmail.com] Sent: Monday, March 04, 2013 11:59 PM To: y.s.wong@elster-instromet.com.my; mali@pakmaco.com; Zohaib Jamil; fawwad; liang CK; Aaron Z.W. Kok Subject: RE: NG Metering Station. Problem in Gas Flow Meter Dear Sir, According to your instructions we have taken the all risks and completed the all requirements as desired by you. a: File has been retrieved as multiple pulse data before tranducers replacement and cleaning. b: All transducers has been extracted, cleaned and reinstalled except the A3 and B3 which were replaced with newly one set. c: File was again retrieved as multiple pulse data after replacement and cleaning of transducers. d: Any positive change was not observed.Performance level of newly installed transducers and old cleaned transducers are same as it was before cleaning i-e 20% to 80 % and some time with nodata. Pressure rating was 8.5 bar.Entire job done online. Now there is nothing remain with hardware. We have made all attempts upto final. If there is any solution that may possible with making some changes in software. All details are attached for referances. Online extraction photographs are also attached for study. Please see the snaps on the below mentioned link : https://skydrive.live.com/redir?resid=5057BAD375F303D3!122&authkey=!AHeiZz5VLXwRluU

Kindly look in detail and guide us on priority options. Thanks Regards Saeed Khan From: y.s.wong@elster-instromet.com.my To: saeedkhan1989@hotmail.com; mali@pakmaco.com; aburney@pakmaco.com; z.w.kok@elster-instromet.com.my CC: c.k.liang@elster-instromet.com.my Subject: RE: NG Metering Station. Problem in Gas Flow Meter Date: Fri, 22 Feb 2013 17:12:33 +0800

DearSaeed, 1.pleaselogtheMPCagainusing,refertoattachedsetting. 2.takeoutonepairoftransducer,takephotoandsendtous.>>wesuggestpath3 3.pleasestudytheprocedurethoroughlyandensurethatallnecessarypreventionisperformedbeforeproceedwith work,ifonlineretractionistheonlymethod WESTRONGLYSUGGESTTOISOLATETHELINEBEFOREPROCEEDINGWITHTHISWORK. Bestregards, Sen

2

From: Saeed Khan [mailto:saeedkhan1989@hotmail.com] Sent: Thursday, 21 February, 2013 20:50 To: mali@pakmaco.com; amir pakmaco; y.s.wong@elster-instromet.com.my; Aaron Z.W. Kok Subject: FW: NG Metering Station. Problem in Gas Flow Meter Dears, Latest wiring photos of SPU to clarify the dispute of polarity is attached and latest retrieved data is also attached for investigation. We are awaiting for your suggestion that should we replace the one pair of transducers online because we have only oe spare pair and which pair we have to replace please guide. This data has been provided by Tuwarqui Engineer with kindness. For your kind perusal please. Thanks Regards Saeed Khan From: zohaib.jamil@tuwairqi.com.pk To: saeedkhan1989@hotmail.com CC: mali@pakmaco.com; fawwad@tuwairqi.com.pk Subject: RE: NG Metering Station. Problem in Gas Flow Meter Date: Thu, 21 Feb 2013 14:41:58 +0500

DearMr.Saeed AttachedpleasefindthepicturesofwiringoftransducersandMPCfile,asrequired. Regards

Zohaib Jamil Assistant Manger Instrumentation & Control Tuwairqi Steel Mills Limited 0322-2004691

From: Saeed Khan [mailto:saeedkhan1989@hotmail.com] Sent: Tuesday, February 19, 2013 9:56 AM To: mali@pakmaco.com; Zohaib Jamil; fawwad Subject: FW: NG Metering Station. Problem in Gas Flow Meter

From: z.w.kok@elster-instromet.com.my To: y.s.wong@elster-instromet.com.my; kctan@elster-instromet.com.sg; saeedkhan1989@hotmail.com CC: c.k.liang@elster-instromet.com.my; haifeng@elster-instromet.com.sg; t.c.chuah@elster-instromet.com.my Subject: RE: NG Metering Station. Problem in Gas Flow Meter Date: Tue, 19 Feb 2013 09:50:51 +0800 Dear Khan, After discussion with Support team and KC,
3

Please follow the below procedure to further rectify this meter. Keep us updated Thanks and regards Aaron EISB From: Sen Y Wong [mailto:y.s.wong@elster-instromet.com.my] Sent: 15 February 2013 16:16 To: KC Tan Cc: Chong Kiat Liang; Kok Zhien Wei; Hai Feng; T.C. Chuah Subject: Re: NG Metering Station. Problem in Gas Flow Meter Dear KC, As far as I am concern, Saeed sent us the log file and not the MPC [multiple pulse collection] file. Perhaps we will be able to retrieve more or at least some condition info from this file. Please reconnect the wires according to the correct polarity and send us a photo showing all 4 path both side A and side B. We want to ensure the wiring is correct. best regards sen On 15 Feb 2013, at 12:47, "KC Tan" <kctan@elster-instromet.com.sg> wrote: Dear Yee Sen, As I am aware, the below (1) to (3) have already been done by Seed Khan of Pakmaco. Do you mean you want Seed Khan to do it one more time? Do you expect different results from the previous one? Best Rgds, K From: Sen Y Wong [mailto:y.s.wong@elster-instromet.com.my] Sent: Thursday, 14 February, 2013 6:04 PM To: 'KC Tan' Cc: 'Chong Kiat Liang'; 'Kok Zhien Wei'; 'Hai Feng'; 'T.C. Chuah' Subject: RE: NG Metering Station. Problem in Gas Flow Meter Dear KC, We will advise Pakmaco on the following step-by-step: 1. check the polarity and ensure that all the wiring are correct [see attached] 2. check the overall performance after that 3. perform MPC [see attached] and send us the log for further check to see if we can find out more details, we will then advise the next step --------------------------------------------------------------------------------------------------------------------------4. if still fails, retract one of the transducer online if shut down is not possible and check on the transducer overall condition 5. if contamination is found on the sensor please send us photo, try to clean its contact with dry cloth, contact cleaner is not necessary 6. perform the same for the rest of the sensor pairs 7. check overall performance
4

8. if it still fails, remove the meter to check on the meter internal and send us the photo, we will advise if the meter need to be return to factory for FAT due to the storage causing possible corrosion Do you agree with this flow-chart to rectify the issue on this meter? If you feel otherwise please let me know so we can discuss. Best regards, Sen

From: KC Tan [mailto:kctan@elster-instromet.com.sg] Sent: Wednesday, 13 February, 2013 23:27 To: 'Sen Y Wong' Cc: 'Chong Kiat Liang'; 'Kok Zhien Wei'; 'Hai Feng'; 'T.C. Chuah' Subject: NG Metering Station. Problem in Gas Flow Meter Dear Yee Sen, I have seen some replies with n/c. Basically, I just want to make sure we have ruled out other possible failure causes and result in ONLY one final step to inspect the internal wall of the meter. Can you confirm that? As this is a MAJOR operation that involves shutting down the whole plant, we need to have back up plan (or we call what-if plan). If there is contamination found in the meter, what should be done? If there is contamination found on the transducer, what should be done? If there is no contamination found in the meter, what should be done? How about changing the transducer with gas running and inspect the removed transducer? Frankly, my feeling on the cause of the problem due to contamination is not high. But, I do not have extensive experience on UFM as you are. I believe you can understand the critical situation. Hence, we need to be very certain and propose a resolution that is the only way to proceed. Best Rgds, KC From: Sen Y Wong [mailto:y.s.wong@elster-instromet.com.my] Sent: Wednesday, 13 February, 2013 11:07 PM To: KC Tan Cc: Chong Kiat Liang; Kok Zhien Wei; Hai Feng; T.C. Chuah Subject: Re: NG Metering Station. Problem in Gas Flow Meter Dear KC, Please see below reply and kindly keep Liang in the loop for all future correspondence so that everyone is on the same pages. best regards sen On 13 Feb 2013, at 21:15, "KC Tan" <kctan@elster-instromet.com.sg> wrote: Dear Aaron,
5

I try to understand your below derived cause possible interior contamination of the UFM. Please help to clarify the followings. (1) What kind of interior contamination you are referring or expecting or suspecting? Rusty internal wall? Wet internal wall? sen: it can be the line gas, we suspect that it is not clean/dry therefore we plan to remove the sensor to inspect on its' contact. If possible we would like to remove the meter from the line and have thorough check. As the meter was assembled in 2008 we are uncertain of how it was stored during the past few years, whether as long term or short term package storage. (2) What kind of possible procedure or action taken at site to cause such contamination? Hydrotest? I SUSPECT the customer has carried out the hydrotest at the pipeline including the UFM. Sen: hydrotesting should not damage the sensor although it is not recommended in the first place, however i do not rule out this possibility. (3) You have mentioned from manufacturing to online running more than 5 years. After manufacturing till arriving at site, did Elster do any preservation? E.g. nitrogen sealed? sen: this shall be traced back from 2008 when it is shipped out, even if it is nitrogen packed we need to know if the clients have perform any work on the meter during these period of time. (4) From previous report, I have noted the meter runs well for a short period (I think about 4 minutes or so) and no more signal. If there is contamination at the interior wall (or transducer itself?), how this phenomenon relates to the contamination? Please elaborate further. sen: n/c (5) From the past recorded performance and observation on this UFM, how the contamination relates to these? sen: i believe this question is similar to above, n/c without inspecting the internal. (6) You have mentioned about commissioning data below. What kind of commissioning data you need to help your investigation? Let me try to get it if possible. (7) If there is no bypass installed around the meter, it will be difficult for the customer to shut down the gas supply, remove the UFM and inspect the interior wall. Unless, there is an overhaul maintenance of the whole plant (the plant just started less than 2 months). Basically, we need to convince the customer that the only problem that we suspect is the internal contamination of the meter after few tests and isolation analysis. Of course, we need to explain how the past few test derive to this point of suspect. sen: we can always performed a zero flow check with pure N2 where the gas composition is known. Best Rgds, KC From: Kok Zhien Wei [mailto:z.w.kok@elster-instromet.com.my] Sent: Wednesday, 13 February, 2013 7:51 PM To: KC Tan; 'Wong Yee Sen' Cc: 'Hai Feng'; T.C. Chuah Subject: Re: NG Metering Station. Problem in Gas Flow Meter Dear KC, We understand the urgency and how much problem could arise if this issue had not been solved.

Currently we are proceeding with many try and error procedure to rectify whether this issue is due to the USM or process, After much trial, and also recommendation from Elster Support is to check the interior whether it is contaminated a not. Based on Tuwarqi pipeline drawing , there is no alternative to shut off the line because that only have one and only line for production. Kindly informed that we do not have any commissioning data as this meter is 100% installed by Tuwarqi steel personal themself. Another update , this meter from manufactured to in progress had a period of more than 5 years, a normal packing could not prevent the meter itself from contaminated. Since this pipeline is the sole pipeline of the site, we will discuss with customer maybe to dissembler it during shutdown or other alternative. Thanks and regards Aaron EISB -----Original Message----From: "KC Tan" <kctan@elster-instromet.com.sg> To: "'Kok Zhien Wei'" <z.w.kok@elster-instromet.com.my>, "'Wong Yee Sen'" <y.s.wong@elsterinstromet.com.my> Cc: "'Hai Feng'" <haifeng@elster-instromet.com.sg>, "T.C. Chuah" <t.c.chuah@elsterinstromet.com.my> Date: 02/13/13 17:19 Subject: NG Metering Station. Problem in Gas Flow Meter Dear Aaron, Yee Sen, Do you have any update on this issue? Do we manage to identify the cause of the problem? Does the operating condition suit the meter? Have we gotten any proposal to the customer to adopt and try? Do you face any problem in getting solution? Do you get any response from Elster UFM support team? Amir of Pakmaco has called me after his urgent meeting called by Turwaqi Steel. This steel mill customer has pressurized him to provide a conclusion on this issue. If the operation condition is similar country wide in Pakistan, can Elster Q.Sonic work? Presently, in view of the uncertainty of the suitability of Q.Sonic with the gas operating condition in Pakistan, we have stopped promotion of Q.Sonic to Sui Southern Gas even they have shown great interest to use ultrasonic meter for key installation. I need your advice on the above and decide whether to sell Q.Sonic in Pakistan. Please treat this as top priority and comment. I plan to close this issue within February 2013. Best Rgds, KC From: KC Tan [mailto:kctan@elster-instromet.com.sg] Sent: Wednesday, 6 February, 2013 9:22 AM
7

To: 'Kok Zhien Wei' Cc: 'Wong Yee Sen'; 'Hai Feng'; T.C. Chuah (t.c.chuah@elster-instromet.com.my) Subject: NG Metering Station. Problem in Gas Flow Meter Dear Aaron, Thanks for your support in this trouble shooting issue. As mentioned in the email of Pakmaco that the management of Turwaqi Steel is focusing on this meter, I hope we can resolve it at soonest. The results can be either the meter problem or the operation condition problem that we need to identify and conclude. Presently, we have stopped the promotion of Q.Sonic in Pakistan till the above issue is concluded. Therefore, I hope to get the resolution quickly. I've tasked Hai Feng to assist if he can help. Thanks, KC From: Kok Zhien Wei [ mailto:z.w.kok@elster-instromet.com.my ] Sent: Wednesday, 6 February, 2013 8:43 AM To: 'KC Tan' Cc: 'Wong Yee Sen'; 'Hai Feng' Subject: RE: NG Metering Station. Problem in Gas Flow Meter Dear KC, We are currently still in progress to rectify this issue, Attached is the email conversation between EISB and Pakamco personal Thanks and regards Aaron EISB From: KC Tan [ mailto:kctan@elster-instromet.com.sg ] Sent: 05 February 2013 17:55 To: 'Kok Zhien Wei' Cc: 'Wong Yee Sen'; Hai Feng Subject: NG Metering Station. Problem in Gas Flow Meter Hi Aaron, Any feedback from your end? Rgds, KC From: KC Tan [mailto:kctan@elster-instromet.com.sg] Sent: Monday, 28 January, 2013 11:18 PM To: 'Kok Zhien Wei' Cc: 'Wong Yee Sen'; 'Saeed Khan'; 'aburney' Subject: NG Metering Station. Problem in Gas Flow Meter Hi Aaron,
8

My latest understanding from Pakmaco that the Q.Sonic at Turwaqi Steel is still not working fine. Can you advise Saeed Khan on below questions? Thanks, KC From: Saeed Khan [ mailto:saeedkhan1989@hotmail.com ] Sent: Thursday, 17 January, 2013 10:06 PM To: Kok Zhien Wei; mali@pakmaco.com Cc: KC Tan; Wong Yee Sen Subject: Re: NG Metering Station. Problem in Gas Flow Meter Dear Aaryan Information received from Zohaib Twarqui :VOS 1403,1406,1407,1403 performance 20%. But all the values become for a very short moment and than disappears for long duration and any value does not shown. This is the same situation that was during your visit initially. It means that USM is not sending signals properly. Do you suggest that there may be a reason of power supply. Should we connect the USM power supply from some else source for confirmation. Swapping of terminals of transducer to old position result will be communicate to you very soon . Pl. guide us in this. Regard. Regards Saeed khan Sent from my iPad On 16-Jan-2013, at 6:21 AM, "Kok Zhien Wei" < z.w.kok@elster-instromet.com.my > wrote: Dear Khan, Can you take a trip to tuwarqi and log the meter file without enabling the emulator and FC file? Dear KC As left, the flow is operating in a normal condition, I will suggest taking a log file to further rectify. Thanks and regards Aaron EISB From: KC Tan [ mailto:kctan@elster-instromet.com.sg ] Sent: 15 January 2013 21:31 To: 'Kok Zhien Wei'; Wong Yee Sen Subject: NG Metering Station. Problem in Gas Flow Meter Importance: High Hi Aaron,
9

Can you help to review below information and give me some ideas or recommendation? Thanks, KC From: aburney [mailto:aburney@pakmaco.com] Sent: Tuesday, 15 January, 2013 7:10 PM To: KC Tan Subject: FW: NG Metering Station. Problem in Gas Flow Meter Importance: High Dear KC, Please see below email from Tuwarqi which is very worrisome. Customer is having problems even when flow and pressure are at satisfactory levels. Pls ask EISB Malaysia to respond to this. Thanks and Best Regards, Amir From: fawwad [ mailto:fawwad@tuwairqi.com.pk ] Sent: Monday, January 14, 2013 6:05 PM To: 'aburney' Cc: 'Syed Waqar Fakhri'; 'Sheikh Muhammad Irfan'; saeedkhan1989@hotmail.com ; 'Zohaib Jamil' Subject: FW: NG Metering Station. Problem in Gas Flow Meter Burney Sahib, After the rectification/configuration work by your Malaysian specialist, the flow readings were random. He informed us that due to very low flow in the process the readings are not stable. Now we have maximum flow, but the Flow Computer is still not indicating any flow. The display on Flow Computer is: "Qline: Err". Attached are some documents for your re-view. Appreciate your early response. Regards, Fawwad Hussain Instrumentation & Controls From: fawwad [ mailto:fawwad@tuwairqi.com.pk ] Sent: Friday, December 21, 2012 6:54 PM To: 'aburney' Cc: 'Jaimungalsingh, Paul'; 'PMC'; 'Sheikh Muhammad Irfan'; 'KC Tan'; 'mali'; 'Robina Kiran'; 'Syed Waqar Fakhri'; 'Rizwan Ahmed Khan'; 'Zohaib Jamil'; 'Waddington, Stuart'; ' saeedkhan1989@hotmail.com ' Subject: RE: NG Metering Station. Problem in Gas Flow Meter Burney Sb, The date's 3 rd & 4 th January suits us, kindly proceed with your plan. Regards, Fawwad Hussain Instrumentation & Control

10

From: aburney [ mailto:aburney@pakmaco.com ] Sent: Friday, December 21, 2012 3:46 PM To: 'fawwad' Cc: 'Jaimungalsingh, Paul'; 'PMC'; 'Sheikh Muhammad Irfan'; 'KC Tan'; 'mali'; 'Robina Kiran'; 'Syed Waqar Fakhri'; 'Rizwan Ahmed Khan'; 'Zohaib Jamil'; 'Waddington, Stuart'; saeedkhan1989@hotmail.com Subject: RE: NG Metering Station. Problem in Gas Flow Meter Dear Mr. Hussain, As explained to you on phone just a while back, we have called a specialist from Elster Instromet Sdn Bhd Malaysia to visit your site. As you know Seasonal holidays have already started abroad and the first available slot was 3 rd of Jan right after holidays. So the engineer will be visiting your site on 3 rd Jan and 4 th Jan. If required and depending on the nature of the problem we might need to take the Meter/ element out of the system. So please confirm if 3 rd and 4 th Jan suits you because time is short and Visas and other travel arrangements have to be made. Kindly note that slot has been managed with great difficulty due to the backlog but we have given you top priority due to your urgency. Your urgent response by return will be much appreciated. Elster Instromet Representative from Singapore Mr. K. C. Tan is arriving on 1 and will visit you on 2 nd Jan, 2013. We now await your confirmation. Best Regards,
st

Jan

Amir A. Burney Director

Pakmaco (Pvt) Limited, Suite 320, The Plaza, G - 7, Block - 9, Clifton, Karachi, Pakistan. Cell No: +92 300 8222707 Tel No : +92 21 35369220 - 5 (Six Lines) Fax No: +92 21 35378101 - 2 (Two Lines) Email: aburney@pakmaco.com

From: fawwad [ mailto:fawwad@tuwairqi.com.pk ] Sent: Thursday, December 20, 2012 7:30 PM To: 'aburney' Cc: 'Jaimungalsingh, Paul'; 'PMC'; 'Sheikh Muhammad Irfan'; 'KC Tan'; 'mali'; 'Robina Kiran'; 'Syed Waqar Fakhri'; 'Rizwan Ahmed Khan'; 'Zohaib Jamil'; 'Waddington, Stuart'; saeedkhan1989@hotmail.com Subject: RE: NG Metering Station. Problem in Gas Flow Meter Amir Sb, Refer to our telephonic conversation please find the attached photos. To be specific the serial number of Flow Computer is: The serial number of Flow Element/Meter is: 20070951 3721

For further clarification we will provide any other information on telephone as well.
11

Regards, Fawwad Hussain

From: aburney [ mailto:aburney@pakmaco.com ] Sent: Thursday, December 20, 2012 9:57 AM To: 'fawwad' Cc: 'Jaimungalsingh, Paul'; 'PMC'; 'Sheikh Muhammad Irfan'; 'KC Tan'; 'mali'; 'Robina Kiran'; 'Syed Waqar Fakhri'; 'Rizwan Ahmed Khan'; 'Zohaib Jamil'; 'Waddington, Stuart' Subject: RE: NG Metering Station. Problem in Gas Flow Meter Importance: High Dear Mr. Hussain, This refers your below appended email and our various telephonic discussions in regards to the set up problems faced by you. After the two detailed visits of our engineer to your site to inspect the Ultrasonic meter system installed by you it is our initial assessment that both the Q Sonic USM and the Flow computer are working fine and the problem lies either in the configuration or the incorrect wiring connection. We are working tirelessly in consultation with Elster Instromet Sdn Bhd to rectify the problem as early as possible. You will appreciate that this technology is state of the art and relatively new in this market to the extent that even SSGC and SNGPL are not very familiar with it and are now moving to adapt it as there is no other gas measurement system more accurate and maintenance free than Ultrasonic Meters. Please rest assured that we are fully aware of your urgency and we have invited Elster representative from Singapore to visit you. Due to upcoming holidays abroad Elster representative will arrive on 1 st Jan. If required we will also send our engineer to Malaysia to consult EISB specialists and then train your field staff intensively to make them fully familiar with all aspects of operating and maintaining Elster Q Sonic meters and FC2000 Flow computer. We thank you for your patience and cooperation extended to us. With Best Regards, <Correct wiring.pptx> <Manual MPC.PDF>

--Forwarded Message Attachment-From: kctan@elster-instromet.com.sg To: y.s.wong@elster-instromet.com.my CC: c.k.liang@elster-instromet.com.my; z.w.kok@elster-instromet.com.my; haifeng@elster-instromet.com.sg; t.c.chuah@elster-instromet.com.my Subject: NG Metering Station. Problem in Gas Flow Meter Date: Fri, 15 Feb 2013 12:47:52 +0800 Dear Yee Sen, As I am aware, the below (1) to (3) have already been done by Seed Khan of Pakmaco. Do you mean you want Seed Khan to do it one more time? Do you expect different results from the previous one? Best Rgds, K
12

From: Sen Y Wong [mailto:y.s.wong@elster-instromet.com.my] Sent: Thursday, 14 February, 2013 6:04 PM To: 'KC Tan' Cc: 'Chong Kiat Liang'; 'Kok Zhien Wei'; 'Hai Feng'; 'T.C. Chuah' Subject: RE: NG Metering Station. Problem in Gas Flow Meter Dear KC, We will advise Pakmaco on the following step-by-step: 1. check the polarity and ensure that all the wiring are correct [see attached] 2. check the overall performance after that 3. perform MPC [see attached] and send us the log for further check to see if we can find out more details, we will then advise the next step --------------------------------------------------------------------------------------------------------------------------4. if still fails, retract one of the transducer online if shut down is not possible and check on the transducer overall condition 5. if contamination is found on the sensor please send us photo, try to clean its contact with dry cloth, contact cleaner is not necessary 6. perform the same for the rest of the sensor pairs 7. check overall performance 8. if it still fails, remove the meter to check on the meter internal and send us the photo, we will advise if the meter need to be return to factory for FAT due to the storage causing possible corrosion Do you agree with this flow-chart to rectify the issue on this meter? If you feel otherwise please let me know so we can discuss. Best regards, Sen

From: KC Tan [mailto:kctan@elster-instromet.com.sg] Sent: Wednesday, 13 February, 2013 23:27 To: 'Sen Y Wong' Cc: 'Chong Kiat Liang'; 'Kok Zhien Wei'; 'Hai Feng'; 'T.C. Chuah' Subject: NG Metering Station. Problem in Gas Flow Meter Dear Yee Sen, I have seen some replies with n/c. Basically, I just want to make sure we have ruled out other possible failure causes and result in ONLY one final step to inspect the internal wall of the meter. Can you confirm that? As this is a MAJOR operation that involves shutting down the whole plant, we need to have back up plan (or we call whatif plan). If there is contamination found in the meter, what should be done? If there is contamination found on the transducer, what should be done? If there is no contamination found in the meter, what should be done? How about changing the transducer with gas running and inspect the removed transducer? Frankly, my feeling on the cause of the problem due to contamination is not high. But, I do not have extensive experience on UFM as you are. I believe you can understand the critical situation. Hence, we need to be very certain and propose a resolution that is the only way to proceed.
13

Best Rgds, KC From: Sen Y Wong [mailto:y.s.wong@elster-instromet.com.my] Sent: Wednesday, 13 February, 2013 11:07 PM To: KC Tan Cc: Chong Kiat Liang; Kok Zhien Wei; Hai Feng; T.C. Chuah Subject: Re: NG Metering Station. Problem in Gas Flow Meter Dear KC, Please see below reply and kindly keep Liang in the loop for all future correspondence so that everyone is on the same pages. best regards sen On 13 Feb 2013, at 21:15, "KC Tan" <kctan@elster-instromet.com.sg> wrote: Dear Aaron, I try to understand your below derived cause possible interior contamination of the UFM. Please help to clarify the followings. (1) What kind of interior contamination you are referring or expecting or suspecting? Rusty internal wall? Wet internal wall? sen: it can be the line gas, we suspect that it is not clean/dry therefore we plan to remove the sensor to inspect on its' contact. If possible we would like to remove the meter from the line and have thorough check. As the meter was assembled in 2008 we are uncertain of how it was stored during the past few years, whether as long term or short term package storage. (2) What kind of possible procedure or action taken at site to cause such contamination? Hydrotest? I SUSPECT the customer has carried out the hydrotest at the pipeline including the UFM. Sen: hydrotesting should not damage the sensor although it is not recommended in the first place, however i do not rule out this possibility. (3) You have mentioned from manufacturing to online running more than 5 years. After manufacturing till arriving at site, did Elster do any preservation? E.g. nitrogen sealed? sen: this shall be traced back from 2008 when it is shipped out, even if it is nitrogen packed we need to know if the clients have perform any work on the meter during these period of time. (4) From previous report, I have noted the meter runs well for a short period (I think about 4 minutes or so) and no more signal. If there is contamination at the interior wall (or transducer itself?), how this phenomenon relates to the contamination? Please elaborate further. sen: n/c (5) From the past recorded performance and observation on this UFM, how the contamination relates to these? sen: i believe this question is similar to above, n/c without inspecting the internal. (6) You have mentioned about commissioning data below. What kind of commissioning data you need to help your investigation? Let me try to get it if possible. (7) If there is no bypass installed around the meter, it will be difficult for the customer to shut down the gas supply, remove the UFM and inspect the interior wall. Unless, there is an overhaul maintenance of the whole plant (the plant just started less than 2 months).

14

Basically, we need to convince the customer that the only problem that we suspect is the internal contamination of the meter after few tests and isolation analysis. Of course, we need to explain how the past few test derive to this point of suspect. sen: we can always performed a zero flow check with pure N2 where the gas composition is known. Best Rgds, KC From: Kok Zhien Wei [mailto:z.w.kok@elster-instromet.com.my] Sent: Wednesday, 13 February, 2013 7:51 PM To: KC Tan; 'Wong Yee Sen' Cc: 'Hai Feng'; T.C. Chuah Subject: Re: NG Metering Station. Problem in Gas Flow Meter Dear KC, We understand the urgency and how much problem could arise if this issue had not been solved. Currently we are proceeding with many try and error procedure to rectify whether this issue is due to the USM or process, After much trial, and also recommendation from Elster Support is to check the interior whether it is contaminated a not. Based on Tuwarqi pipeline drawing , there is no alternative to shut off the line because that only have one and only line for production. Kindly informed that we do not have any commissioning data as this meter is 100% installed by Tuwarqi steel personal themself. Another update , this meter from manufactured to in progress had a period of more than 5 years, a normal packing could not prevent the meter itself from contaminated. Since this pipeline is the sole pipeline of the site, we will discuss with customer maybe to dissembler it during shutdown or other alternative. Thanks and regards Aaron EISB -----Original Message----From: "KC Tan" <kctan@elster-instromet.com.sg> To: "'Kok Zhien Wei'" <z.w.kok@elster-instromet.com.my>, "'Wong Yee Sen'" <y.s.wong@elster-instromet.com.my> Cc: "'Hai Feng'" <haifeng@elster-instromet.com.sg>, "T.C. Chuah" <t.c.chuah@elster-instromet.com.my> Date: 02/13/13 17:19 Subject: NG Metering Station. Problem in Gas Flow Meter Dear Aaron, Yee Sen, Do you have any update on this issue? Do we manage to identify the cause of the problem? Does the operating condition suit the meter? Have we gotten any proposal to the customer to adopt and try? Do you face any problem in getting solution? Do you get any response from Elster UFM support team? Amir of Pakmaco has called me after his urgent meeting called by Turwaqi Steel. This steel mill customer has pressurized him to provide a conclusion on this issue.
15

If the operation condition is similar country wide in Pakistan, can Elster Q.Sonic work? Presently, in view of the uncertainty of the suitability of Q.Sonic with the gas operating condition in Pakistan, we have stopped promotion of Q.Sonic to Sui Southern Gas even they have shown great interest to use ultrasonic meter for key installation. I need your advice on the above and decide whether to sell Q.Sonic in Pakistan. Please treat this as top priority and comment. I plan to close this issue within February 2013. Best Rgds, KC From: KC Tan [mailto:kctan@elster-instromet.com.sg] Sent: Wednesday, 6 February, 2013 9:22 AM To: 'Kok Zhien Wei' Cc: 'Wong Yee Sen'; 'Hai Feng'; T.C. Chuah (t.c.chuah@elster-instromet.com.my) Subject: NG Metering Station. Problem in Gas Flow Meter Dear Aaron, Thanks for your support in this trouble shooting issue. As mentioned in the email of Pakmaco that the management of Turwaqi Steel is focusing on this meter, I hope we can resolve it at soonest. The results can be either the meter problem or the operation condition problem that we need to identify and conclude. Presently, we have stopped the promotion of Q.Sonic in Pakistan till the above issue is concluded. Therefore, I hope to get the resolution quickly. I've tasked Hai Feng to assist if he can help. Thanks, KC From: Kok Zhien Wei [ mailto:z.w.kok@elster-instromet.com.my ] Sent: Wednesday, 6 February, 2013 8:43 AM To: 'KC Tan' Cc: 'Wong Yee Sen'; 'Hai Feng' Subject: RE: NG Metering Station. Problem in Gas Flow Meter Dear KC, We are currently still in progress to rectify this issue, Attached is the email conversation between EISB and Pakamco personal Thanks and regards Aaron EISB From: KC Tan [ mailto:kctan@elster-instromet.com.sg ] Sent: 05 February 2013 17:55 To: 'Kok Zhien Wei' Cc: 'Wong Yee Sen'; Hai Feng Subject: NG Metering Station. Problem in Gas Flow Meter Hi Aaron,
16

Any feedback from your end? Rgds, KC From: KC Tan [mailto:kctan@elster-instromet.com.sg] Sent: Monday, 28 January, 2013 11:18 PM To: 'Kok Zhien Wei' Cc: 'Wong Yee Sen'; 'Saeed Khan'; 'aburney' Subject: NG Metering Station. Problem in Gas Flow Meter Hi Aaron, My latest understanding from Pakmaco that the Q.Sonic at Turwaqi Steel is still not working fine. Can you advise Saeed Khan on below questions? Thanks, KC From: Saeed Khan [ mailto:saeedkhan1989@hotmail.com ] Sent: Thursday, 17 January, 2013 10:06 PM To: Kok Zhien Wei; mali@pakmaco.com Cc: KC Tan; Wong Yee Sen Subject: Re: NG Metering Station. Problem in Gas Flow Meter Dear Aaryan Information received from Zohaib Twarqui :VOS 1403,1406,1407,1403 performance 20%. But all the values become for a very short moment and than disappears for long duration and any value does not shown. This is the same situation that was during your visit initially. It means that USM is not sending signals properly. Do you suggest that there may be a reason of power supply. Should we connect the USM power supply from some else source for confirmation. Swapping of terminals of transducer to old position result will be communicate to you very soon . Pl. guide us in this. Regard. Regards Saeed khan Sent from my iPad On 16-Jan-2013, at 6:21 AM, "Kok Zhien Wei" < z.w.kok@elster-instromet.com.my > wrote: Dear Khan, Can you take a trip to tuwarqi and log the meter file without enabling the emulator and FC file? Dear KC As left, the flow is operating in a normal condition, I will suggest taking a log file to further rectify.
17

Thanks and regards Aaron EISB From: KC Tan [ mailto:kctan@elster-instromet.com.sg ] Sent: 15 January 2013 21:31 To: 'Kok Zhien Wei'; Wong Yee Sen Subject: NG Metering Station. Problem in Gas Flow Meter Importance: High Hi Aaron, Can you help to review below information and give me some ideas or recommendation? Thanks, KC From: aburney [mailto:aburney@pakmaco.com] Sent: Tuesday, 15 January, 2013 7:10 PM To: KC Tan Subject: FW: NG Metering Station. Problem in Gas Flow Meter Importance: High Dear KC, Please see below email from Tuwarqi which is very worrisome. Customer is having problems even when flow and pressure are at satisfactory levels. Pls ask EISB Malaysia to respond to this. Thanks and Best Regards, Amir From: fawwad [ mailto:fawwad@tuwairqi.com.pk ] Sent: Monday, January 14, 2013 6:05 PM To: 'aburney' Cc: 'Syed Waqar Fakhri'; 'Sheikh Muhammad Irfan'; saeedkhan1989@hotmail.com ; 'Zohaib Jamil' Subject: FW: NG Metering Station. Problem in Gas Flow Meter Burney Sahib, After the rectification/configuration work by your Malaysian specialist, the flow readings were random. He informed us that due to very low flow in the process the readings are not stable. Now we have maximum flow, but the Flow Computer is still not indicating any flow. The display on Flow Computer is: "Qline: Err". Attached are some documents for your re-view. Appreciate your early response. Regards, Fawwad Hussain Instrumentation & Controls From: fawwad [ mailto:fawwad@tuwairqi.com.pk ] Sent: Friday, December 21, 2012 6:54 PM To: 'aburney' Cc: 'Jaimungalsingh, Paul'; 'PMC'; 'Sheikh Muhammad Irfan'; 'KC Tan'; 'mali'; 'Robina Kiran'; 'Syed Waqar Fakhri'; 'Rizwan Ahmed Khan'; 'Zohaib Jamil'; 'Waddington, Stuart'; ' saeedkhan1989@hotmail.com ' Subject: RE: NG Metering Station. Problem in Gas Flow Meter
18

Burney Sb, The date's 3 rd & 4 th January suits us, kindly proceed with your plan. Regards, Fawwad Hussain Instrumentation & Control From: aburney [ mailto:aburney@pakmaco.com ] Sent: Friday, December 21, 2012 3:46 PM To: 'fawwad' Cc: 'Jaimungalsingh, Paul'; 'PMC'; 'Sheikh Muhammad Irfan'; 'KC Tan'; 'mali'; 'Robina Kiran'; 'Syed Waqar Fakhri'; 'Rizwan Ahmed Khan'; 'Zohaib Jamil'; 'Waddington, Stuart'; saeedkhan1989@hotmail.com Subject: RE: NG Metering Station. Problem in Gas Flow Meter Dear Mr. Hussain, As explained to you on phone just a while back, we have called a specialist from Elster Instromet Sdn Bhd Malaysia to visit your site. As you know Seasonal holidays have already started abroad and the first available slot was 3 rd of Jan right after holidays. So the engineer will be visiting your site on 3 rd Jan and 4 th Jan. If required and depending on the nature of the problem we might need to take the Meter/ element out of the system. So please confirm if 3 rd and 4 th Jan suits you because time is short and Visas and other travel arrangements have to be made. Kindly note that slot has been managed with great difficulty due to the backlog but we have given you top priority due to your urgency. Your urgent response by return will be much appreciated. Elster Instromet Representative from Singapore Mr. K. C. Tan is arriving on 1 on 2 nd Jan, 2013. We now await your confirmation.
st

Jan and will visit you

Amir A. Burney Director

Best Regards,

Pakmaco (Pvt) Limited, Suite 320, The Plaza, G - 7, Block - 9, Clifton, Karachi, Pakistan. Cell No: +92 300 8222707 Tel No : +92 21 35369220 - 5 (Six Lines) Fax No: +92 21 35378101 - 2 (Two Lines) Email: aburney@pakmaco.com

From: fawwad [ mailto:fawwad@tuwairqi.com.pk ] Sent: Thursday, December 20, 2012 7:30 PM To: 'aburney' Cc: 'Jaimungalsingh, Paul'; 'PMC'; 'Sheikh Muhammad Irfan'; 'KC Tan'; 'mali'; 'Robina Kiran'; 'Syed Waqar Fakhri'; 'Rizwan Ahmed Khan'; 'Zohaib Jamil'; 'Waddington, Stuart'; saeedkhan1989@hotmail.com Subject: RE: NG Metering Station. Problem in Gas Flow Meter Amir Sb,
19

Refer to our telephonic conversation please find the attached photos. To be specific the serial number of Flow Computer is: The serial number of Flow Element/Meter is: 20070951 3721

For further clarification we will provide any other information on telephone as well. Regards, Fawwad Hussain

From: aburney [ mailto:aburney@pakmaco.com ] Sent: Thursday, December 20, 2012 9:57 AM To: 'fawwad' Cc: 'Jaimungalsingh, Paul'; 'PMC'; 'Sheikh Muhammad Irfan'; 'KC Tan'; 'mali'; 'Robina Kiran'; 'Syed Waqar Fakhri'; 'Rizwan Ahmed Khan'; 'Zohaib Jamil'; 'Waddington, Stuart' Subject: RE: NG Metering Station. Problem in Gas Flow Meter Importance: High Dear Mr. Hussain, This refers your below appended email and our various telephonic discussions in regards to the set up problems faced by you. After the two detailed visits of our engineer to your site to inspect the Ultrasonic meter system installed by you it is our initial assessment that both the Q Sonic USM and the Flow computer are working fine and the problem lies either in the configuration or the incorrect wiring connection. We are working tirelessly in consultation with Elster Instromet Sdn Bhd to rectify the problem as early as possible. You will appreciate that this technology is state of the art and relatively new in this market to the extent that even SSGC and SNGPL are not very familiar with it and are now moving to adapt it as there is no other gas measurement system more accurate and maintenance free than Ultrasonic Meters. Please rest assured that we are fully aware of your urgency and we have invited Elster representative from Singapore to visit you. Due to upcoming holidays abroad Elster representative will arrive on 1 st Jan. If required we will also send our engineer to Malaysia to consult EISB specialists and then train your field staff intensively to make them fully familiar with all aspects of operating and maintaining Elster Q Sonic meters and FC2000 Flow computer. We thank you for your patience and cooperation extended to us. With Best Regards,

20