Customer Support has opened a case for you. The seller has until 27 Dec, 2013 to respond.

19 Dec, 2013 at 10: 1 The details you pro!ided: The item doesn"t match the seller"s description. #ou paid for the item on 09 Dec, 2013. #our phone num$er: %07&&&&&&&&&'. #ou didn"t (i!e permission to share this phone num$er )ith the seller. The item is )ron( *dditional information: +,i there, than- you for the s)ift deli!ery of this item. ."!e /ust opened it, ho)e!er, and it is the )ron( map 0 . ordered the 12 !ersion and this is the )orld map. ."m sure you appreciate that orderin( at this time of year, the order is for a Christmas present, so . am hopin( )e can (et this sorted as soon as possi$le. 3any than-s, %my name'+ #ou"!e re4uested: #ou prefer a replacement item if one is a!aila$le.

The seller has responded to your case )ith another solution.

19 Dec, 2013 at 15:12

+,i %my name' Than- you for your email and )e are so sorry to hear that you ha!e $een sent the )ron( item. 1nfortunately )e ha!e completely sold out of our scratch maps and althou(h )e do ha!e more on order from our supplier, it is !ery unli-ely that they )ill reach us $efore Christmas. 6e )ould $e more than happy to send the correct item as soon as our ne) stoc- arri!es, or the ori(inal item can $e returned $ac- to us for a full refund includin( the return posta(e fees. 7lease accept our sincere apolo(ies for the incon!enience caused. 3any than-s %seller8s name'+

#ou"!e responded to the seller. 21 Dec, 2013 at 15: 7 +,i %seller8s name', Than- you for your 4uic- response. .f you are e9pectin( some more in the ne) year then . )ould li-e to han( on for then, please :the recipient con!eniently has a $irthday comin( up, so a 4uic- re/i( of (ifts )ill sort that;<. Do you ha!e a return address for the item that )as sent out= Than- you, %my name'+

The seller has responded to your case )ith another solution.

23 Dec, 2013 at 1>: 3

+,i %my name' Than- you for your email and for your understandin(. 6e )ill ha!e some more stoc- arri!in( in the ne) year, $ut /ust to -eep thin(s simple, it )ould pro$a$ly $e $est to return the item for a refund and then the item can $e repurchased once the ne) stoc- arri!es. ?ur return address is: %seller8s address' 7lease accept our sincere apolo(ies for the incon!enience caused. 3any than-s %seller8s name' +

#ou"!e responded to the seller. 31 Dec, 2013 at 01:19 +,i a(ain. Than- you for that, . shall (et it $ac- to you as soon as . can. Than-s a(ain, %my name'.+

#ou"!e responded to the seller. 0> @an, 201> at 19:3A +,i, @ust )anted to confirm that . posted the item $ac- to you on Decem$er 31st. 7osta(e )as B .5 and, thou(h it says that on the "stamp", . can pro!ide the proof of postin( receipt if necessary. Than-s a(ain, %my name'+

#ou"!e responded to the seller. 13 @an, 201> at 10:25 +,i a(ain, @ust )anted to chase up this case as there"s only a fe) days left $efore it re4uires escalation to eCay. Than-s, %my name'+

#ou"!e escalated the case to Customer Support. 17 @an, 201> at 11:>2 +,i, as you can see from the messa(es sent and recei!ed in this case, the seller has a(reed to refund the item that they sent :it )as the )ron( item< as )ell as the posta(e fees. 1nfortunately they ha!e stopped respondin( to my messa(es. The item cost )as B12.1 , and the posta(e )as B .5 . 3any than-s, %my name'+

DE: Escalatin( claim to Customer Support, . recei!ed an item that is not as descri$ed From: eCay ,ello %my name', Than- you for contactin( eCay Customer Ser!ice re(ardin( the )all decor :item 999999999999< that you ha!e purchased from +%seller8s eCay .D'+. . am sorry to hear that the seller did not respond yet you ha!e returned the item. 7lease -no) that . am (enuinely interested in helpin( you arri!e at a satisfactory resolution to your concern. %my name', . appreciate your effort on escalatin( this issue to us. *fter re!ie)in( the case, . can see that you ha!e already returned this item to your seller. To allo) us to proceed )ith your case, )e )ould no) as- that you lo(in to your resolution centre and pro!ide us )ith the trac-in( information for the return of the item. .f you ha!e returned the item )ithout trac-in( information you can still enter the posta(e details into your resolution centre. This )ill then allo) us to contact the seller on your $ehalf. #ou can add your trac-in( $y follo)in( the steps outlined $elo). ,ere are the steps to upload trac-in( information: 1.,o!er o!er Customer Support in the top ri(ht corner of the pa(e 2.Select Desolution Centre from the drop0do)n menu 3.Clic- Ta-e *ction to the ri(ht of the case >.Clic- the $lue Despond to case $utton .*fter selectin( 7ro!ide a trac-in( num$er clic- on enter trac-in( num$er= 5..nput the trac-in( num$er and posta(e carrier :such as Doyal 3ail, 7arcel Force, etc.< into the rele!ant $o9es 7.Clic- Su$mit A.?n the ne9t pa(e, clic- on Confirm This trac-in( information )ill then allo) us to confirm that the item has $een successfully returned to the seller, )hich )ill in turn allo) us to proceed )ith your refund. Sent: 1A0@an01> 05:0

*t this point . )ould also li-e to hi(hli(ht the case status in your Desolution Centre. *lthou(h )e are a)are that you ha!e already returned the item to your seller, you )ill see that the case status is currently as-in( you to return the item. The reason is simply to allo) you to add the return posta(e information to your case, and to share it )ith your seller. 7lease ensure that you complete the steps $elo) )ithin the ne9t 9 calendar days. .f these steps are not completed, the case )ill time out, and )e )ill not $e a$le to issue you )ith a refund. . appreciate your time in $rin(in( up this concern to our attention. . ha!e seen that you"!e $een a part of eCay community since ?cto$er 2003 ha!in( an e9cellent feed$ac- that"s 4uite complimentary. . ha!e noted that you"!e $een puttin( your $est efforts in tryin( to maintain a (ood reputation here on eCay and for that )e do commend you. . trust . ha!e addressed all your 4ueries, as al)ays our aim is to assist you in the most efficient and professional manner. 2ind re(ards, %3.3.' eCay Customer Ser!ice

To recei!e a refund for this item, please post the item $ac- to the seller. #ou must upload trac-in( information )ithin 7 days, so that )e can confirm )hen the item is deli!ered. 1A @an, 201> at 05:0 Deturn address: %seller8s address'

#ou"!e pro!ided trac-in( information and )ill $e refunded )hen the item is deli!ered to the seller. 201> at 22:32

1A @an,

DE: Escalatin( claim to Customer Support, . recei!ed an item that is not as descri$ed From: eCay ,ello %my name', Than- you for )ritin( $ac- )ith eCay customer Ser!ice re(ardin( the )all han(in( :item G 999999999999< you ha!e recently purchased. . understand you ha!e entered the posta(e details for this item returned. ."m sorry to hear the seller has not yet refunded you for this transaction. 7lease allo) me to assist you. %my name', )e appreciate your time and effort respondin( on our email and pro!idin( us this information. 1pon re!ie) on this case, . can see that you ha!e already returned the item $ac- to the seller ho)e!er you ha!e no trac-in( information. *s for the moment, to allo) sufficient time for the item to $e successfully deli!ered $ac- to the seller, )e ha!e placed the case on hold for 10 days. Sent: 190@an01> 02:02

De(ardin( the copy of the return posta(e, you may send us to if you )ish to, ho)e!er, since you ha!e already entered the posta(e details )ithin the Desolution Centre, )e ha!e already (et in touch to the seller to confirm if they ha!e recei!ed the item. ?nce )e can !erify that the item has $een successfully deli!ered $ac- to your seller )e )ill close the claim and issue you a refund to your 7ay7al account. . trust that this information is of (reat help and )e )ish you all the $est on eCay in the future. 2ind re(ards, %*.*.' eCay Customer Ser!ice

DE: De0Escalatin( case to CS, . recei!ed an item that is not as descri$ed From: eCay ,ello %my name', 3y name is %3.H.' from eCay Customer Ser!ice and . am contactin( you in relation to map poster :item 999999999999< you purchased from I%seller8s eCay .D'.J . understand that you ha!e returned the item to your seller for a full refund and .8m sorry to hear that you8!e encountered pro$lems )ith this transaction. Cefore . (o ahead, . personally )ant to than- you for choosin( eCay as your online mar-etplace. *lthou(h, there may $e some issues that may arise li-e this particular issue that you ha!e that )e cannot control. . admire your )illin(ness to ha!e this matter resol!ed $y communicatin( )ith us. Ket me assure you that . am more than (enuinely interested in resol!in( your concern. .8d li-e you to -no) that on the day you8!e opened a case for this transaction, )e ha!e sent an email notification to your seller that they ha!e an opened case and )e ha!e as-ed them to pro!ide a resolution to you. 6e ha!e ad!ised them to offer you a full refund :that co!ers the item cost and ori(inal posta(e< for the item you ordered or a replacement item and . am so sorry to hear that they ha!e failed to do anythin( that )e had recommended. Dest assured that this is !ery fe) and far $et)een on eCay. *fter thorou(h in!esti(ation, . can see that )e ha!e as-ed you to pro!ide a trac-in( num$er for the return of the item. 7lease $e ad!ised that )e can issue you a full refund for this item if your seller has in fact recei!ed the item. 6ithout trac-in( information, )e ha!e no )ay of -no)in( for sure if the item has $een deli!ered or lost. .n the meantime, . hope that you can understand that )e8re una$le to issue you a refund for this transaction as )e ha!en8t recei!ed a trac-in( num$er for the return of the item. 7lease note that a postal receipt )ill not pro!e deli!ery 0 it )ill only pro!e that the item )as sent out. %my name', . )ould recommend you to contact the courier you used to send this item as you may $e eli(i$le for some form of compensation from them due to the non deli!ery of the item. 7lease also note that any insurance claim you do )ith the courier )ill $e completely independent of and ha!e no effect on your eCay 3oney Cac- Luarantee case. Sent: 250@an01> 05:1>

. )ould also ad!ise that you contact your seller as many pro$lems can $e simply resol!e $y a friendly con!ersation. 6hile email is (enerally the easiest )ay to communicate )ith other eCay mem$ers, in situations li-e these, you may )ish to re4uest your tradin( partner"s contact information for faster communication as )e $elie!e that most tradin( issues can $e resol!ed )ith a simple con!ersation. #ou can re4uest your tradin( partner"s contact information $y usin( the lin- $elo): %lin-' 6e"ll send you an automated email )ith your tradin( partner"s contact details. *t the same time, )e"ll also send your contact details to your tradin( partner as )e feel it maintains trust and fairness on eCay if mem$ers are a)are that another mem$er has as-ed for their contact information. .n addition to this, . stron(ly encoura(e you to report almost any issues you ha!e )ith sellers )hen you find them a$usin( you $y any means. . )ould li-e you to -no) that )e don8t tolerate mem$ers )ith this -ind of $eha!ior as this $reaches our policy. 6e ta-e your reports !ery seriously. 7lease understand that not all action is !isi$le on the site. ,o)e!er, they can ran(e from issuin( the seller an informational alert, a temporary suspension, an indefinite suspension or terminatin( the mem$er8s account. ,ere8s ho) to report a mem$er: 1. Ko( in to e$ay.co.u2. ,o!er o!er Customer Support on the top ri(ht of your screen and select Customer Support from the drop do)n 3. Choose the ta$ Contact eCay >. This )ill then $rin( you to a pa(e detailin( three main topics: Cuyin(, Sellin( and 3y account . Select the topic that $est descri$es your issue and then clic- on Deport a mem$er From there, the site )ill e9plain e9actly ho) to report another mem$er $ased on your reason for doin( so. .t8s important to (et your report to the correct department to ensure that it (ets processed. Kastly, since you ha!en8t left a feed$ac- to the seller for this transaction, )e stron(ly recommend you to do so $ecause this may prompt them to ta-e necessary actions on your concern. Cy lea!in( appropriate Feed$ac- and Detailed Seller Datin(s, not only are you presentin( your e9perience to other mem$ers $ut also sho)in( the seller )here they can impro!e their $usiness and alertin( us of the sellers $eha!ior. .f a seller recei!es a hi(h le!el of $uyer dissatisfaction that e9ceeds the standard )e set 0 $y recei!in( ne(ati!e or neutral feed$ac-, lo) Detailed Seller Datin(s or cases a(ainst them M they )ill $e in!esti(ated for !iolation of our Seller Hon07erformance policy. Due to pri!acy concerns, )e8re not at li$erty to discuss the details of any action ta-en. . hope you understand this position and that it assures you that your personal account history )ill al)ays remain pri!ate. #ou can -no) more a$out this throu(h this lin-: http:NNpa(es.e$ay.co.u-NhelpNpoliciesNseller0non0 performance.html %my name', ."m loo-in( for)ard that you )ill $e !ery understandin( a$out the situation. *nd . than- you in ad!ance for your cooperation and )ide understandin(. 2ind re(ards, %3.H.' eCay Customer Ser!ice

Case is no) closed :Case G 0>5>210A < From: eCay ,ello %my eCay .D', 6e"re sorry there"s a pro$lem )ith your purchase. *s a resolution has $een reached, )e )on"t $e issuin( a refund at this time. For more information, you can !ie) the details of this case in the Desolution Centre. .f you still ha!e 4uestions or concerns, please contact customer support. #ou can !ie) the details of this case in the Desolution Centre. %12 map' .tem G: 999999999999 Sale price: B12.1 Ouantity: 1 Sale date: 090Dec013 07:17: 9 L3T Seller: %seller8s eCay .D' Case G: 9999999999 Case ?pened: 190Dec013 10: 1:1> L3T Case Closed: 250@an01> 05:23: 7 L3T Sent: 250@an01> 05:2>

Customer Support has re!ie)ed and closed the case. 6e"re una$le to refund you for your item. 25 @an, 201> at 05:2> Customer Support comments: #ou returned the item )ithout authorisation from the seller or eCay and did not pro!ide trac-in( information.

DE: De0Escalatin( case to CS, . recei!ed an item that is not as descri$ed From: %my eCay .D' ,ello there, Than- you for follo)in( up on this case. . am not, ho)e!er, satisfied )ith the outcome. . recei!ed the incorrect item in Decem$er, and opened the case on Decem$er 19th. . communicated )ith the seller immediately and a(reed to return the item to them, )hereupon they )ould refund the ori(inal item :B12.1 < and the posta(e :B .5 <. The seller and . e9chan(ed a couple of messa(es and all seemed fine. . sent the seller a messa(e confirmin( that . )ould send the item $ac- as soon as . could, then another messa(e )hen . had done so. . then sent another messa(e nine days later to chec- up on thin(s as i had recei!ed no response. *s you can see $y loo-in( at the case history 0 the seller simply stopped respondin( to my messa(esP my last three messa(es )ere not responded to. . as-ed the seller )hether or not they had recei!ed the item, $ut there )as no response one )ay or the other. . don"t feel this lac- of communication is accepta$le from a seller. .t )as after ha!in( had no communication from the seller for t)enty0fi!e days that . escalated the case to customer support. . )as informed that the case )ould $e put on hold for ten days and as-ed to enter the postal details. . had Sent: 250@an01> 22:2A

already posted the item ei(hteen days $efore escalatin( the case, so for customer support to effecti!ely "$lame" me in this last messa(e for not sendin( it !ia recorded deli!ery is not accepta$le, as . had not $een instructed to. . )as already out0of0poc-et from sendin( the item $ac-, and it )as costly enou(h to send it first class 0 . simply couldn"t at that time afford to pay any more for the posta(e :mostly $ecause ."d pre!iously spent all my money on eCay in the run0up to Christmas;<. . ha!e the proof of postin( and, )hile . appreciate that it does not e4ual proof of deli!ery, . feel that responsi$ility for the item should pass $ac- to the seller and that it should $e their claim )ith the postal ser!ice no). *s . see it, )ith proof of posta(e it is (uaranteed that the item has left me 0 if it did not arri!e :)hich )e do not -no) $ecause the seller has i(nored my communications< then it is up to the seller to pursue that. 6ith re(ard to the comment a$out my not ha!in( pro!ided feed$ac- yet, this is simply $ecause . li-e to (i!e sellers e!ery opportunity to resol!e situations $efore lea!in( feed$ac- 0 ."d prefer to lea!e positi!e feed$ac- after e!erythin( has $een resol!ed than ne(ati!e feed$ac- $efore thin(s ha!e had a chance to $e )or-ed out. . hope you can understand my concerns, and . than- you for your help. %my name'

DE: De0Escalatin( case to CS, . recei!ed an item that is not as descri$ed From: eCay ,ello %my name', Than- you for (ettin( $ac- )ith eCay Customer Ser!ice a$out the )all han(in( :item 999999999999< that you ha!e purchased from ""%seller8s eCay .D'.+ . understand ho) disappointin( the outcome of this case is, please allo) me to e9plain thin(s clearly. First, . appreciate your effort in $rin(in( this matter to our attention. . also )ant to apolo(ise for the incon!enience that you ha!e encountered in your pre!ious transaction. . )ould li-e to e9plain )hy the case )as closed. ?ur system closed it automatically $ecause trac-in( information for the return shipment )as not uploaded onto the case )ithin 10 days, a re4uirement )hich )as outlined in our pre!ious correspondence )ith you. 6e understand some situations can pre!ent a timely response $ut please $e a)are the timeframe is for the $enefit of $oth parties in!ol!ed. 6e hope that this does not come across incorrectly. 6e don8t feel that your intentions )ere dishonest. 6e )ould li-e to tell you that )e do not dou$t that you sent the item as you can present a proof of postin( certificate, ho)e!er, )e ha!e not confirmed if it has $een recei!ed $y your seller. 7lease note that a postal receipt )ill not pro!e deli!ery 0 it )ill only pro!e that the item )as sent out. ?nce a case has $een closed $y you or eCay, it cannot $e reopened. .f you ha!e to open a case in the future, please -eep in mind the timeframe and procedures. *s the item )as not returned )ithin the specified timeframe, )e are not a$le to issue you a refund at this time. ?ur current policies do not allo) us to hold sellers accounta$le after a case has $een closed. *t this point, . recommend that you contact your seller o!er the phone to sort thin(s out )ith them. Cut please note that this )ill no lon(er co!ered under eCay 3oney Cac- Luarantee. #ou can re4uest the seller"s contact Sent: 2A0@an01> 00:35

information $y follo)in( the lin- $elo) and then enterin( your tradin( partner"s user .D and the item num$er in 4uestion: %lin-' 6e"ll send you an automatic email )ith the seller"s contact details. *t the same time, )e"ll also send the seller your contact details as )e feel it maintains trust and fairness on eCay if mem$ers are a)are that another mem$er has as-ed for their contact information. For more information on eCay 3oney Cac- Luarantee please !isit the lin- $elo): http:NNpa(es.e$ay.co.u-Ne$ay$uyerprotectionNinde9.html . )ould also ad!ised that you contact the courier to !erify the shipment, .f the item has $een lost in transit, you may $e eli(i$le for some compensation from them. . trust that .8!e e9plained thin(s clearly, as a !alued eCay customer, )e )ant to ma-e sure you (et help )hen you need it. 6e are loo-in( for)ard to continuin( $usiness )ith you and )e than- you for choosin( eCay. 2ind re(ards, %@.*.' eCay Customer Ser!ice

DE: De0Escalatin( case to CS, . recei!ed an item that is not as descri$ed From: %my eCay .D' ,ello, Than- you for (ettin( $ac- to me. . apolo(ise if . seem to $e $ein( difficult, $ut there are some thin(s . simply cannot understand. The messa(e that . ha!e /ust recei!ed from customer support states that the case )as closed $ecause . did not upload trac-in( information )ithin ten days of $ein( as-ed. .n a pre!ious messa(e from customer support . )as told that it did not matter if . did not ha!e a trac-in( num$er and to /ust upload the carrier details. . did this immediately upon receipt of that messa(e. *(ain, in this latest messa(e it states that . am una$le to recei!e a refund $ecause the item )as not returned )ithin the specified timeframe. The item itself )as sent $ac- on the 31st Decem$er 0 ei(hteen days $efore . escalated the case to customer support, so )ell $efore any timeframe )as imposed. There has $een no comment made $y yoursel!es re(ardin( the fact that the seller simply stopped communicatin( )ith me. Three messa(es that . sent, dated 31st Dec, >th @an, and 13th @an, did not recei!e replies. Surely this is not considered appropriate $eha!iour from a seller= #et . am $ein( penalised )hilst it is the seller )ho has not communicated )ith me. The seller and . communicated as soon as . recei!ed the incorrect item. The seller as-ed me to return it for a refund of the ori(inal cost plus posta(e. . sent the item $ac-, as re4uested, $ut did not ha!e enou(h money to pay for the recorded ser!ice :. )as already out0of0poc-et ha!in( $een sent the incorrect item and ha!in( to pay to post it $ac$efore $ein( refunded<. Deadin( the eCay 3oney Cac- Luarantee, it says it is "recommended" to use a recorded ser!ice 0 it does not say it is compulsory. *lso, sellers re(ularly use the ordinary postal ser!ice as opposed to recorded ser!ices. .f . had $een informed $y either the seller, or in the eCay 3oney Cac- Luarantee, that . )ould Sent: 2A0@an01> 01:07

only recei!e the promised refund if . used a recorded ser!ice then . )ould ha!e $orro)ed some cash from a friend and up(raded from the first class ser!ice. Ho)here )as it said that items 31ST $e sent recorded. . am no) minus B12.1 that . spent in the first instance for an item that )as ne!er recei!ed, minus the B .5 that it cost to send $ac- the incorrect item. . )ould ha!e $een financially $etter off -eepin( the incorrect item, $ut . )as led to $elie!e that . )ould $e supported in the issue, $oth $y the seller )ho promised a refund and $y eCay )hen . escalated the case. The last messa(e . recei!ed from customer support encoura(es me to communicate )ith the seller directly. The !ery reason . escalated the case )as $ecause the seller )as i(norin( all commuications; . )as under the impression that eCay customer support )as in place to assist in situations such as this. Than- you a(ain for your time, %my name'

#ou"!e lod(ed an appeal for this case )ith Customer Support.

2A @an, 201> at 03:23

.tem G 999999999999: #ou contacted Customer Support a$out a closed case From: eCay ,ello %my eCay .D', Than- you for your messa(e. The case you"!e en4uired a$out )as closed after )e made a final decision on it. 6e"ll re!ie) your 4uestion or concern and (et $ac- to you )ithin >A hours. #ou can !ie) the details of this case in the Desolution Centre. %12 map' .tem G: 999999999999 Sale price: B12.1 Ouantity: 1 Sale date: 090Dec013 07:17: 9 L3T Seller: %seller8s eCay .D' Case G: 9999999999 Case ?pened: 190Dec013 10: 1:1> L3T Case Closed: 250@an01> 05:23: 7 L3T Sent: 2A0@an01> 03:23

DE: De0Escalatin( case to CS, . recei!ed an item that is not as descri$ed From: eCay ,ello %my name', Than- you for )ritin( $ac- to eCay Customer Ser!ice re(ardin( the poster :item G 999999999999< you purchased from I%seller8s eCay .D'J $ut )as not as descri$ed. . am sorry to hear you are unhappy )ith ho) this case )as closed. . do understand your frustration re(ardin( this matter and . hope to $e a$le to further e9plain )hy )e ha!e made this decision. Sent: 2A0@an01> 03:2

. deeply apolo(ise for the confusion the pre!ious correspondence from us has caused you. . ha!e chec-ed the details of this case and can confirm you sent an email to the seller informin( them the item )as posted $ac- on the 31st of Decem$er and )e appreciate your initiati!e in doin( so. To clarify our decision, . can see )e ha!e closed the case )ithout a refund since you )ere not a$le to pro!ide us a trac-in( num$er that sho)s that the item )as deli!ered to the seller. Furthermore, the seller did not confirm if the item had already $een returned to them and as you may recall from our pre!ious email to you, )hen an item is returned to a seller )e must )ait until the item has $een successfully deli!ered to the seller $efore )e can issue a refund. *s our trac-in( system cannot !erify this return, )e are una$le to (rant you a refund for this case. . am sorry to say that for the same reason, )e )ill not a$le to (rant your appeal. %my name', . $elie!e you posted the item $ac- to the seller. 7lease understand thou(h that )e )ill not a$le to (rant this case in your fa!our )ithout first !erifyin( that the seller has in fact recei!ed the item. .t is !ery possi$le that the item )as held up at the post office or )as lost in posta(e and, )ithout trac-in( information, )e ha!e no )ay of -no)in( for sure. 7lease also note that )e encoura(e our mem$ers to post items usin( a recorded deli!ery ser!ice so that they can $e protected in case the items (ot lost in post. 6ith a recorded deli!ery, )e )ould $e a$le to trac- the )herea$outs of the item and it )ould $e easier to as- the courier for a re0deli!ery of the item or file a claim a(ainst them. *t this point, . )ould encoura(e you to contact the courier. 6ith you $ein( the sender of the item, you )ould ha!e the capa$ility to file a claim a(ainst them or ha!e the item returned to you. 7lease contact Doyal 3ail directly for more information on this and see )hat protection they can offer you. .n addition, to help you ma-e sure your transactions (o smoothly in the future, . su((est you !isit the follo)in( lin-s for some tips on ho) to ensure you ha!e a successful tradin( e9perience: 0 For safe tradin( tips for $uyers, !isit: http:NNpa(es.e$ay.co.u-NhelpN$uyNsafe0tradin(.htmlGmainContent 0 For some other $uyer tips, you can learn more from: http:NNpa(es.e$ay.co.u-NhelpN$uyNtips.html . understand this may not $e the response you )ere loo-in( for $ut . trust you understand our decision in this case. 2ind re(ards, %D.D.' eCay Customer Ser!ice

Customer Support has declined your appeal and upheld the ori(inal decision on the case. 2A @an, 201> at 03:2 Customer Support comments: 6e"re sorry you ha!e a pro$lem )ith your purchase. ,o)e!er, after further re!ie), )e"d li-e to confirm that our ori(inal decision still stands.