Quality and Food Safety Systems: a competitive advantage ?

Dr. Frederic Aymes Nestle Quality Assurance Center Singapore

The Nestl seal of guarantee

1867 1866 1929 1938

1947
1960s

Henri Nestl 1866

1970s 1980s 1990s 2000s

Nestl Quality Management System

From a Manufacturing scope to a Business scope

Manufacturing

Business

Quality is a group-wide objective and EVERYBODYS responsibility

Nestl Quality Management System: a change of mindset

WAY FORWARD in Management of Quality

Nestl Quality Management System

Provides a framework for attaining and maintaining Compliance and Continuous Improvement aligned with international standards.
Documentation Management responsibility

Consumer requirements

Planning

Consumer satisfaction

Resources

The NQMS Value Chain Processes

Generating Demand
Consumer related process

New Product Development and Introduction

Innovation & Renovation Strategy Supply Strategy Idea exploration Development & Industrialization Demand and Supply Planning

Ensuring Supply
Strategic Procurement Operational Procurement

Generating Demand
Customer Services Sales and product use

Manufacturing
& Asset Maintenance

Physical logistics
Continuous Improvement Compliance

Support Processes
Corrective/ preventive actions Auditing Management Review of Quality

Nestl certification scheme

IS0 9001

OSHAS 18001
Safety and Health

Quality

IS0 22000 PAS 220

NSMS
Environment

NQMS
Food Safety

NEMS
IS0 14001

Testing laboratories
IS0 17025

Food Safety Certification is rapidly growing

Success factors Nestl certification

Select Certification Bodies - and their auditors Co-own the program - partner up Multi-level training - corporate - regional - pre-audit briefing Witness certification audits Focus areas - objectives Auditee surveys - Question audit results

Use all outcomes immediately for internal improvement - global leverage

Drive Certification Bodies and their staffs to more knowledge and higher competence Be a demanding customer - but share the glory

Nestls approach to supplier approval

Potential hazards of the material

Nestl HACCP hazard assessment

Significant hazard?
YES NO

Who controls?
Vendor HIGH RISK Vendor Nestl

LOW RISK Vendor

Nestl signs off on control measures

External certification Approved CBs - GFSI

Who benefits ?
Manufacturer - management support - mobilizing resources - continuous improvement Consumer - transparency - food safety - confidence - price Customer - transparency - compatibility - communication Manufacturer - food safety - efficiency - preference consumer / customer Suppliers - conformity - compatibility - efficiency - preference business! Certification Body - credibility - business Regulator / government - collaboration platform - ahead of the curve Share good practices with all partners

Key messages
External quality certification is growing - and it is coming your way Large, medium size and smaller companies Entire supply chain in the picture Open standards - GFSI - ISO 22000 Food Safety Buy a certificate - buy a disaster Partner up for external certification

Divide the work: you set the system and the values, the auditor checks how you work and checks your controls - the certification offers a conformance measurement The measurement enables you improve therefore it adds value

Wake up & smell the roses

Senior management and owners within the food supply industry still have a huge need to better comprehend the added business value of implementing food safety and quality management systems, into their operations. Of special concern are those smaller to medium sized manufacturers, and even some of the larger ones; who still believe that this responsibility falls only on their Quality Assurance people. So, Top Management, "wake up and smell the roses...these are business decisions and not QA decisions! Source: LinkedIn Food Quality Audit Internet Forum

Competitive advantage
Our future and prosperity will depend on the level of TRUST that our consumers have in our brands and in our company.

Today, with more choice than ever it is not so much competition between competitors, but competition for the trust of the consumer.

Consumer trust is based on safe, high quality products, and the error tolerances are shrinking.

Thanks for your attention.