Symantec Protection Engine for Cloud Services Getting Started Guide

Symantec Protection Engine for Cloud Services Getting Started Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 7.0

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Getting Started
This document includes the following topics:

About Symantec Protection Engine for Cloud Services Why you need virus protection for Web proxy/caching How Symantec Protection Engine protects against threats in a messaging environment What's new in Symantec Protection Engine About supported protocols for Symantec Protection Engine Components of Symantec Protection Engine About implementing Symantec Protection Engine for Cloud Services Before you install Symantec Protection Engine System requirements Where to get more information

About Symantec Protection Engine for Cloud Services

Symantec Protection Engine for Cloud Services replaces Symantec AntiVirus for Caching, Symantec AntiVirus for Messaging, and Symantec Scan Engine. Note: In this document, Symantec Protection Engine for Cloud Services is referred to as Symantec Protection Engine. Symantec Protection Engine is a carrier-class content and URL scanning engine. Symantec Protection Engine provides content scanning and URL filtering

Getting Started Why you need virus protection for Web proxy/caching

capabilities to any application on an IP network, regardless of its platform. Any application can pass files or URLs to Symantec Protection Engine for scanning. Symantec Protection Engine accepts scan requests from the client applications that use any of the following protocols:

Symantec Protection Engine Native protocol (deprecated) The Internet Content Adaptation Protocol (ICAP), version 1.0, as presented in RFC 3507 (April 2003) A proprietary implementation of remote procedure call (RPC)

You can use the Symantec Protection Engine software development kit (SDK) or build your own connector to integrate Symantec Protection Engine with your application. The SDK supports version 1.0 of ICAP, as presented in RFC3507 (April 2003). Symantec also has developed connector code for some third-party applications to seamlessly integrate with Symantec Protection Engine. The Symantec Protection Engine Software Developers Guide provides information about how to create customized integrations with ICAP. See Components of Symantec Protection Engine on page 10.

About the connector code

The connector code handles the communication between the Symantec Protection Engine and the messaging or caching solution. It sends the scanning requests to the Protection Engine, and it interprets the scanning results. The connector code is either developed by the software vendor of the messaging or caching solution or by Symantec. Depending on your messaging or caching solution, you might need to obtain the connector code from the software vendor. In some cases, the software vendor integrates the connector code into its product before distribution. For more information about the connector for your messaging or caching solution, see the appropriate documentation.

Why you need virus protection for Web proxy/caching

The HTTP gateway is an underprotected area of most networks. Corporate security efforts have heavily focused on more traditional areas through which viruses can enter. Enterprises typically have focused security around known viruses that enter the network through more common means, such as CD-ROM or email, so hackers now exploit the Web as a means to enter corporate networks. Many new threats target port 80, which is usually open on corporate firewalls so that users can browse the Web.

Getting Started How Symantec Protection Engine protects against threats in a messaging environment

Dedicated virus scanning for Web traffic is recommended for the following reasons:

Scanning Web traffic lets you catch and block threats at the gateway, rather than multiple times at each desktop. Users can potentially disable desktop protection, which can leave your network vulnerable to attack. Because many people now use Web-based email, email-born viruses that would otherwise be caught by antivirus scanning at the SMTP gateway can slip through to infect the network. The industry trend has been to Web-enable many application environments to include the use of technologies like ActiveX, JavaScript, and Java applets to enhance the user experience. Many new threats are associated with these Web technologies. Malicious mobile code viruses, such as Nimda and Code Red, have entered networks as executables (for example, ActiveX, JavaScript, or Visual Basic Scripts) that appear to be part of safe Web content. Once a threat has been cached, malicious code can potentially be passed to other users on the network, which can compromise additional computers and data on the network. Malicious code can result in lost, stolen, or corrupted files, which can result in costly downtime to the enterprise.

How Symantec Protection Engine protects against threats in a messaging environment

Symantec Protection Engine can detect the following types of risks:

Threats (such as viruses, worms, and Trojan horses) Security risks (such as adware and malware) Denial-of-service attacks

Symantec Protection Engine protects your mail system from messages and attachments that overload the system and cause denial-of-service. This includes container files that are overly large, that contain large numbers of embedded compressed files, or that are designed to maliciously use resources and degrade performance. You can specify the maximum amount of time that the Protection Engine devotes to decompose a file and its contents, the maximum file size for container files, and the maximum number of nested levels to be decomposed for scanning. Symantec Protection Engine for Messaging uses the following technologies to protect your messaging environment from threats:

Getting Started What's new in Symantec Protection Engine

Definitions

Symantec engineers track reported outbreaks of risks (such as viruses, Trojan horses, worms, adware, and spyware) to identify new risks. After a risk is identified, information about the risk (a signature) is stored in a definition file. The virus definitions file contains the necessary information to detect and eliminate the virus. Symantec Protection Engine uses Symantec Bloodhound heuristics technology to scan for threats for which no known definitions exist. Bloodhound heuristics technology scans for unusual behaviors (such as self-replication) to target potentially infected documents. Bloodhound technology is capable of detecting as much as 80 percent of new and unknown executable file threats. Bloodhound-Macro technology detects and repairs over 90 percent of new and unknown macro viruses. Bloodhound requires minimal overhead since it examines only programs and the documents that meet stringent prerequisites. In most cases, Bloodhound can determine in microseconds whether a file or document is likely to be infected. If it determines that a file is not likely to be infected, it moves to the next file. Symantec Protection Engine contains a decomposer that extracts container files so that they can be scanned for risks. The decomposer continues to extract container files until it reaches the maximum that you specify.

Heuristics

Container file decomposer

Automatic product and virus Symantec LiveUpdate technology ensures that your network definitions updates is not at risk of infection from newly discovered viruses. The updates are handled automatically without having the restart services or redeploy software. This ensures no interruption in scanning services during the updates. You can also update risk definitions using Rapid Release or Intelligent Updater.

What's new in Symantec Protection Engine

Table 1-1 describes the new features in Symantec Protection Engine.

Getting Started What's new in Symantec Protection Engine

Table 1-1 Feature

Enhanced categorization of threats

New features Description

Previously, Symantec Scan Engine exposed a limited set of static non-viral categories like Adware, Spyware, and Other Risks. Also, viral threats did not have any categories associated with them. From version 7.0 onwards, Symantec Protection Engine categorizes viral and non-viral threats more accurately. Hence, previously unknown or new non-viral threats that were reported under the generic 'Other Risks' category, would now be categorized more accurately. You can now access the Symantec Protection Engine console using the following two types of authentication modes:

Windows Active Directory-based Authentication mode

Symantec Protection Engine-based authentication mode This legacy authentication method requires users to enter the Symantec Protection Engine administrator password to access the console. Windows Active Directory-based authentication mode Only users from the authorized Windows Active Directory security group can access the Symantec Protection Engine console using their Active Directory credentials.

Note: For non-Windows platforms, users only have the Symantec

Protection Engine-based authentication mode for accessing console. Manage user accounts The Administrator can now create multiple user accounts for managing Symantec Protection Engine. This feature is available only in Symantec Protection Engine-based authentication mode. New Product Catalog for Symantec Protection Engine Customers who use Symantec LiveUpdate Administrator (LUA) to download definitions to their local LiveUpdate server for distribution, must update their product catalog in the LUA. To download new definitions, you must add "Symantec Protection Engine 7.0" to the product catalog in the LUA. Symantec Protection Engine now provides granular policies to handle unscannable files (malformed and encrypted containers), along with statistical reports. You can now exclude files from scanning that exceed the configured file size threshold value.

Better handling of Unscannable files

Scan exclusion policy based on file size

Getting Started What's new in Symantec Protection Engine

Table 1-1 Feature

New features (continued) Description

You can now choose to scan files in-place that are less than the configured file size threshold value. This feature is only available over RPC protocol.

In-place scan policy based on file size

View cumulative scan From version 7.0, Symantec Protection Engine is capable of data on home page retaining cumulative scan data since installation in addition to retaining data since last restart. Resource consumption From version 7.0 onwards, the data from the Resources page can logging now be saved in log files for futher analysis. Stronger ciphers for password Symantec Protection Engine 7.0 is equipped with strong cipher support.

Enhanced scanning for While previously Symantec Scan Engine used to block access to MS Office documents infected MS Office files, Symantec Protection Engine 7.0 can now repair and delete threats. Thus, you will be able to retrieve your clean Office files. Security notice You can configure Symantec Protection Engine to display a custom security notice that contains common security-related information to all users before they log in to the Symantec Protection Engine console. You can integrate Symantec Protection Engine events with System Center Operations Manager (SCOM).System Center Operations Manager is a central repository that can receive critical events, errors, warnings, and other information from your Symantec Protection Engine servers.

Support for System Center Operations Manager 2007(SCOM) Pack

New platform support Symantec Protection Engine 7.0 supports the following new platforms:

Windows Server 2008 Japanese (32-bit and 64-bit) Windows Server 2008 R2 Japanese (64-bit) Windows Server 2012 (64-bit)

Java 2SE Runtime Symantec Protection Engine 7.0 now supports JRE 7.0 Environment (JRE) 7.0

Getting Started About supported protocols for Symantec Protection Engine

About supported protocols for Symantec Protection Engine

Table 1-2 lists the supported protocols that client applications can use to send scan requests to Symantec Protection Engine. Table 1-2 Protocol
Native protocol (Deprecated)

Supported protocols Description

Symantec Protection Engine implements a TCP/IP protocol to provide scanning functionality to client applications. This protocol is text-based, like HTTP or SMTP. It uses ASCII commands and responses to communicate between the client and the server. To scan a file, a client connects to the default IP port. It sends the file to be scanned and then reads the results of the scan. After the client receives the scan results, the client and server disconnect and must initiate a new connection to scan each subsequent file.

Internet Content Adaptation Protocol (ICAP)

ICAP is a lightweight protocol for executing a remote procedure call on HTTP messages. ICAP is part of an architecture that lets corporations, carriers, and ISPs dynamically scan, change, and augment Web content as it flows through ICAP servers. The protocol lets ICAP clients pass HTTP messages to ICAP servers for adaptation. Adaptation might include some sort of transformation or other processing, such as scanning or content filtering. The server executes its transformation service on the messages and responds to the client, usually with modified messages. The adapted messages might be either HTTP requests or HTTP responses. Remote procedure call (RPC) is a client/server infrastructure that increases the interoperability and portability of an application. RPC lets the application be distributed over multiple platforms. The use of RPC frees the developer from having to be familiar with various operating systems and network interfaces. Symantec Protection Engine uses a proprietary scanning protocol with the MS-RPC protocol to interface with client applications. This protocol is supported only on Windows 2003 Server/Windows 2008 Server/Windows 2012 Server. Any appropriate client can use RPC to communicate with Symantec Protection Engine to request the scanning and repairing of files.

A proprietary remote procedure call (RPC) protocol

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Getting Started Components of Symantec Protection Engine

For more details on the supported protocols, see Symantec Protection Engine Implementation Guide.

Components of Symantec Protection Engine

Table 1-3 lists the components that are included on the product CD. Table 1-3 Component
Symantec Protection Engine

Product components Description Folder name

The software that you Symantec_Protection_Engine\ install to protect your network from threats (such as viruses), security risks (such as adware and spyware), and unwanted content. The files that you can use to perform a silent installation or upgrade. Also includes response files for Red Hat and Solaris. Symantec_Protection_Engine\ Silent_Install\

Silent installation

Command-line scanner

The software that acts as Command_Line_Scanner\ a client to Symantec Protection Engine through the Symantec Protection Engine application programming interface (API). The command-line scanner lets you send files to Symantec Protection Engine to be scanned. The tools and documentation that you can use to create the customized integrations that use ICAP. Symantec_Protection_Engine_SDK\

Symantec Protection Engine software developer's kit

Getting Started Components of Symantec Protection Engine

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Table 1-3 Component

Symantec Central Quarantine server

Product components (continued) Description Folder name

The tool that you use to Tools\Central_Quarantine\ quarantine infected files that cannot be repaired when you use the ICAP protocol or RPC protocol. Symantec Central Quarantine server lets you isolate unrepairable files so that threats cannot spread. The utility that you use to Tools\LiveUpdate_Admin\ configure one or more intranet FTP, HTTP, or LAN servers to act as internal LiveUpdate servers. LiveUpdate lets Symantec products download program and definition file updates either directly from Symantec or from a LiveUpdate server. For more information, see the LiveUpdate Administrator's Guide on the product CD.

LiveUpdate Administration Utility

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Getting Started Components of Symantec Protection Engine

Table 1-3 Component

Product components (continued) Description Folder name

System Center Operations You can integrate Tools\SCOM\Management_Pack Manager 2007(SCOM) Symantec Protection Pack Engine events with System Center Operations Manager (SCOM).System Center Operations Manager is a central repository that can receive critical events, errors, warnings, and other information from your Symantec Protection Engine servers. Preconfigured rules are automatically created when you import the management pack. System Center Operation Manager Agent monitors Windows Event log for Symantec Protection Engine events based on criteria mentioned in rules of Management pack. When a rule is triggered, the Operations Manager 2007 Agent collects data about the event and forwards it to the System Center Operations Manager. For more information, see the Symantec Protection Engine Management Pack Integration Guide on the Symantec Protection Engine product CD.

Adobe Acrobat Reader is required to view the reports that are generated in .pdf format. You can download Adobe Acrobat Reader from http://www.adobe.com/.

Getting Started About implementing Symantec Protection Engine for Cloud Services

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About implementing Symantec Protection Engine for Cloud Services

Implementation of Symantec Protection Engine for Cloud Services involves the following process:

Ensure that your messaging or caching solution is properly installed and configured. For more information about the hardware and system requirements for your messaging or caching solution, see your product documentation. If applicable, install the connector code or plug-in for your messaging or caching solution. You must install the connector on the computer on which the messaging or caching solution is installed. For more information about installing and configuring the connector, see the documentation for your connector. Install Symantec Protection Engine on a separate computer. Symantec Protection Engine is included on the Symantec Protection Engine for Cloud Services 7.0 CD. For more information about installing and configuring the Protection Engine, see the Symantec Protection Engine Implementation Guide on the CD. Configure Symantec Protection Engine. You must configure the Protection Engine before you configure the messaging or caching solution to send files to the Protection Engine. For more information about integrating your messaging or caching solution with the Protection Engine, see the appropriate configuration guide. Configure the messaging or caching solution to send files to the Protection Engine. For more information about integrating your messaging or caching solution with the Protection Engine, see the appropriate configuration guide.

Before you install Symantec Protection Engine

Install Symantec Protection Engine on a computer that meets the system requirements. Before you install Symantec Protection Engine, install and configure the operating system software and applicable updates for your server. Also ensure that your operating system software and server work correctly. For more information, see the documentation for your server. See System requirements on page 15. Before you install Symantec Protection Engine, take the following steps:

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Getting Started Before you install Symantec Protection Engine

On Windows operating system, if you want to use Windows Active Directory-based authentication method to access the Symantec Protection Engine console, you must ensure the following:

Create or identify an existing security group in the Active Directory that would be authorized to access the Symantec Protection Engine console. The server (on which you plan to install Symantec Protection Engine) belongs to the same domain or has trust relationship with the Active Directory, that contains the security group authorized to access the Symantec Protection Engine console.

Install Java 2SE Runtime Environment (JRE) 5.0 (update 13 or later), JRE 6.0 (update 21 or later), or JRE 7.0 (update 03 or later) on the server. It is recommended to use JRE 7.0 (update 03 or later). Note: Symantec Protection Engine supports only 32-bit versions of Java Runtime Environment. Symantec Protection Engine cannot be installed with 64-bit JRE versions. Disable any third-party antivirus products that are running on the server on which you plan to install Symantec Protection Engine. You can turn on antivirus protection after installation is complete. Symantec Protection Engine scans the files that client applications pass to Symantec Protection Engine. Symantec Protection Engine does not protect the computer on which it runs. Since Symantec Protection Engine processes the files that might contain threats, the server on which it runs is vulnerable if it has no real-time protection. Use an antivirus program to protect the server on which Symantec Protection Engine runs, such as Symantec Endpoint Protection. To prevent scanning conflicts, configure the antivirus program not to scan the temporary directory that Symantec Protection Engine uses for scanning. Review the deployment considerations and recommendations. These recommendations can enhance your overall performance.

After you complete the installation, perform the post-installation tasks. For post-installation tasks, see the Symantec Protection Engine Implementation Guide.

Migrating to version 7.0

While installing Symantec Protection Engine, you can choose to upgrade from the previous version to version 7.0

Getting Started System requirements

15

Table 1-4 describes the upgrades that Symantec Protection Engine supports. Table 1-4 Supported upgrades

Previous version number Description

5.2 You can install the upgrade over the existing installation. When you upgrade from version 5.2, Symantec Protection Engine retains all of the settings and values that you have configured. 5.1 You can install the upgrade over the existing installation. When you upgrade from version 5.1, Symantec Protection Engine retains all of the settings and values that you have configured. 4.3x and earlier Upgrades from version 4.3x or earlier of the product are not supported. If you want to upgrade a version 4.3x or earlier installation, you must first upgrade your installation to version 5.2x (which does support a direct upgrade from version 4.3x), and then upgrade the version 5.2x installation to version 7.0.

Note: Symantec Protection Engine does not support upgrades from version 5.0. You must stop the Symantec Protection Engine service before you upgrade the software. If you cancel the upgrade on Solaris after selecting the upgrade type, you must reinstall the previous version. If you want to upgrade from version 5.2/5.1 and use security certificates, take the following actions:

If you use the default security files that Symantec Protection Engine generated, delete the keystore.public and keystore.private before you perform the upgrade installation. If you use custom security files, you can retain the custom security files. Symantec Protection Engine automatically uses the existing files when you upgrade.

System requirements
Before you install Symantec Protection Engine, verify that your server meets the minimum system requirements.

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Getting Started System requirements

See System requirements to install Symantec Protection Engine on Windows on page 16. See System requirements to install Symantec Protection Engine on Solaris on page 17. See System requirements to install Symantec Protection Engine on Linux on page 18.

System requirements to install Symantec Protection Engine on Windows

The following are the minimum system requirements for installing Symantec Protection Engine on Windows:
Operating system

Windows Server 2003 (32-bit and 64-bit) Windows Server 2003 R2 (32-bit and 64-bit) Windows Server 2003 R2 Japanese (32-bit and 64-bit) Windows Server 2008 SP2 (32-bit and 64-bit) Windows Server 2008 R2 (64-bit) Windows Server 2008 Japanese (32-bit and 64-bit) Windows Server 2008 R2 Japanese (64-bit) Windows Server 2012 (64-bit)

Ensure that your operating system has the latest service patches available. Processor Intel or AMD Server Grade Single Processor Quad Core systems or higher 4 GB of RAM or higher 5 GB of hard disk space 10 GB of hard disk space for using URL Filtering feature Hardware Network interface card (NIC) running TCP/IP with a static IP address Internet connection to update definitions

Memory Disk space

100 Mbps Ethernet link (1 Gbps recommended)

Getting Started System requirements

17

Software

J2SE Runtime Environment (JRE) 5.0 (update 13 or later), JRE 6.0 (update 21 or later), or JRE 7.0 (update 03 or later) It is recommended to use JRE 7.0 (update 03 or later).

Note: Symantec Protection Engine supports only 32-bit versions

of Java Runtime Environment. Symantec Protection Engine cannot be installed with 64-bit JRE versions. Microsoft Visual C++ 2005 (SP1 or later) redistributable package (x86) One of the following Web browsers to access the Symantec Protection Engine console: Microsoft Internet Explorer 8 or later Use Microsoft Internet Explorer to access the Symantec Protection Engine console from a Windows client computer. Mozilla Firefox 10 or later Use Mozilla Firefox to access the Symantec Protection Engine console from a Solaris or Linux client computer.

The Web browser is only required for Web-based administration. You must install the Web browser on a computer from which you want to access the Symantec Protection Engine console. The computer must have access to the server on which Symantec Protection Engine runs.

System requirements to install Symantec Protection Engine on Solaris

The following are the minimum system requirements for installing Symantec Protection Engine on Solaris:
Operating system Solaris 10 and 11 Ensure that your operating system has the latest service patches available. Processor Memory Disk space UltraSPARC 4 GB of RAM or higher 5 GB of hard disk space 10 GB of hard disk space for using URL Filtering feature Hardware Network interface card (NIC) running TCP/IP with a static IP address Internet connection to update definitions

100 Mbps Ethernet link (1 Gbps recommended)

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Getting Started System requirements

Software

J2SE Runtime Environment (JRE) 5.0 (update 13 or later), JRE 6.0 (update 21 or later), or JRE 7.0 (update 03 or later) It is recommended to use JRE 7.0 (update 03 or later). If you install the self-extracting JRE, ensure that you note the installation location. You must provide the location of the JRE if the installer is unable to detect it.

Note: Symantec Protection Engine supports only 32-bit versions

of Java Runtime Environment. Symantec Protection Engine cannot be installed with 64-bit JRE versions.

One of the following Web browsers to access the Symantec Protection Engine console: Mozilla Firefox 10 or later Use Mozilla Firefox to access the Symantec Protection Engine console from a Solaris or Linux client computer. Microsoft Internet Explorer 8 or later Use Microsoft Internet Explorer to access the Symantec Protection Engine console from a Windows client computer. The Web browser is only required for Web-based administration. You must install the Web browser on a computer from which you want to access the Symantec Protection Engine console. The computer must have access to the server on which Symantec Protection Engine runs.

System requirements to install Symantec Protection Engine on Linux

The following are the minimum system requirements for installing Symantec Protection Engine on Linux:
Operating system

Red Hat Enterprise Linux Server 5.5 (32-bit and 64-bit) and later Red Hat Advanced Linux Server 5.5 (32-bit and 64-bit) and later Red Hat Enterprise Linux Server 6 (32-bit and 64-bit) and later Red Hat Advanced Linux Server 6 (32-bit and 64-bit) and later SUSE Linux Enterprise Server 11 (32-bit and 64-bit)

Ensure that your operating system has the latest service patches available. Processor Intel or AMD Server Grade Single Processor Quad Core systems or higher 4 GB of RAM or higher 5 GB of hard disk space 10 GB of hard disk space for using URL Filtering feature

Memory Disk space

Getting Started System requirements

19

Hardware

Network interface card (NIC) running TCP/IP with a static IP address Internet connection to update definitions

100 Mbps Ethernet link (1 Gbps recommended) Ensure that the following packages are installed: GNU sharutils-4.6.1-2 or later Use this package to expand the Rapid Release packages. 32-bit GNU libuuid-2.17.2-6 or later ncompress-4.2.4-44 or later Use this package to expand the Rapid Release packages. GNU C Library (glibc)

Software

Initscripts This package is required for Red Hat Linux only. aaa_base package This package is required for SUSE only. 32 bit libstdc++ library package

J2SE Runtime Environment (JRE) 5.0 (update 13 or later), JRE 6.0 (update 21 or later), or JRE 7.0 (update 03 or later) It is recommended to use JRE 7.0 (update 03 or later). Install the JRE using Red Hat Package Manager (RPM). Ensure that you note the installation location. You must provide the location of the JRE if the installer is unable to detect it.

Note: Symantec Protection Engine supports only 32-bit versions

of Java Runtime Environment. Symantec Protection Engine cannot be installed with 64-bit JRE versions.

One of the following Web browsers to access the Symantec Protection Engine console: Mozilla Firefox 10 or later Use Mozilla Firefox to access the Symantec Protection Engine console from a Solaris or Linux client computer. Microsoft Internet Explorer 8 or later Use Microsoft Internet Explorer to access the Symantec Protection Engine console from a Windows client computer. The Web browser is only required for Web-based administration. You must install the Web browser on a computer from which you want to access the Symantec Protection Engine console. The computer must have access to the server on which Symantec Protection Engine runs.

Note: If any of the above package binary is already present on the

computer and if the installer is still unable to find it, you can add the path to the binary in LD_LIBRARY_PATH environment variable.

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Getting Started Where to get more information

Where to get more information

For more information about using this product, the following resources are available on the Symantec Protection Engine for Cloud Services 7.0 CD at the following locations:
Symantec Protection Engine for Cloud Services Implementation Guide Symantec_Protection_Engine\Docs\

You can visit the Symantec Web site for more information about your product. The following online resources for Symantec Protection Engine and its supported caching and messaging devices are available:
Latest supported caching and messaging devices documentation http://www.symantec.com/docs/HOWTO77303

Technical support Knowledge Base, news http://www.symantec.com/ groups, contact information, downloads, and enterprise/support/index.jsp mailing list subscriptions Product news and updates Virus Encyclopedia, which contains information about all known threats; information about hoaxes; and access to white papers about threats http://enterprisesecurity.symantec.com/ http://www.symantec.com/ security_response/index.jsp