I had an unusual transaction from a hotel in Hong Kong for 684.

00 This was a fraudulent transaction, we became aware of this the weekend but couldnt get through to PTSB because of maintenance the weekend, so we informed them this was an illegal transaction yesterday 27th January 2014 at 8.00 am. We were passed onto the fraud department which were not that helpful and told us the transaction could not be cancelled even though it was still pending (meaning the funds had not left the bank yesterday morning), they will only treat is as a fraud when they send a letter for us to get signed by the garda and returned to them, to our surprise we were told the transaction was going to be honoured even though we informed them it was an illegal transaction and told them we did not do this transaction, this morning the transaction was complete as you can see in the screen shot above. When we informed them that funds were not in the account as there is no overdraft facility on the account and the account would go overdrawn by 700 they said there was nothing they could do, because the way the transaction was done. I am getting paid into that account on Thursday and I was told by open 24 customer service that my wages will be put towards the unauthorised overdraft. I got onto the national consumer agency and they gave me a number to ring to make a complaint 021 730 4567 and gave me a womans name to contact, I got a man and he said there is nothing they can do and was also not interested, so it seems like PTSB have a substandard customer service and dont take fraud that serious. You would have thought that they would have sent the letter as soon as they were informed but no we were told today that the letter went out this morning. So to all out there it dont matter if you have money in your account or not, if someone gets your account details PTSB will still pay the scammers even if you have no money in your account which is the most confusing part because if you have 10 in your account and try to draw 20 from an ATM you are told insufficient funds, but its very clear now that this doesnt apply to the scammers because PTSB had the chance to stop the transaction but point blank refused. Sorry PTSB you had plenty of warning I was going to do this but the ignorance of your customer service and your substandard fraud department give me no option to let the public know what your allowing to happen within a banking system that is meant to be cracking down on fraud. PTSB you should be ashamed of yourselves. I am closing my account I will not bank with a financial institution that allows fraudulent activity after they were informed before the funds were transferred.