Daniel Mario

Birth Date 12th March 1981 Civil State Married Tel.+58 412 4418324, Email:daniel_marino81@hotmail.com Skype: daniel_marino81 Available Worldwide. English language proficiency at 85%

PERSONAL INFORMATION
Mechanical Engineer, Finance diploma. 10+ years experience in Engines Service and Maintenance Markets. Last 7 years focused in heavy industrial machinery, specifically Cummins Engines Business including technical support and aftermarket for all of its applications: Automotive, Industrial, Mining, Marine, Oil&Gas and Gensets. Customer focused.

CAREER OBJECTIVE
To obtain a Job Position in the International Market (Expatriation via) aligned to my heavy industrial machinery experience, specifically Cummins Engines Business including technical support and aftermarket for all of its applications: Automotive, Industrial, Mining, Marine, Oil&Gas and Gensets. Customer focused.

KEY TECHNICAL SKILLS

Strategic planning, Market research and Marketing strategy Key account development, customer support Failure analysis, Fault Tree Analysis (FTA) Cummins INSITE, K2000 Familiarization, QSK19/38/50 Qualification, B/C Qualification Technical writing, AutoCAD, Microsoft office

EXPERIENCE
Cummins Distributor in Venezuela (DIESELVAL C.A.) Deputy General Manager February 2012 to present. Assist the General Manager overseeing both Sales and Marketing functions as the day to day operations of the company: Provide assistance to the staff with development of annual and long term plans Provide support to improve and keep good relationships with vendors and customers Support the decision making to achieve objectives targeted regarding purchase to factory and sales After Sales Services Manager January 2010 to January 2012 Customer support through follow the sales of products and services, providing effective solutions to power diesel engines for automotive, industrial, construction, mining and marine applications. Main responsibilities include: Lead the implementation of the strategic initiatives of the company to ensure continued growth of business. Ensure the development and implementation of strategic objectives for sales, business plans and policies that contribute to the improved results of the service area. Implement marketing plans for services in order to get volume of service and monitor results. Develop customer support plans to create customer loyalty taking advantage of the distributors support capabilities, support offerings, aftermarket products offerings according to the customers equipment and operating site. Promote and maintain good trade relations with the various manufacturers as Komatsu, Terex, Hyundai, Kawasaki, Ford, Navistar, Kenworth, Freightliner, both pleasure and work boat's manufacturers, among others. Carry out a measurement system of customer satisfaction and take actions in order to improve the service level based on courtesy, responsiveness and quality.

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Manage and supervise the service team.

Technical Service Manager & Distributor Field Service Engineer September 2006 to December 2009 Lead the technical issues and give availability of engines with the best solution according to the customer needs. Main responsibilities include: Implement engine maintenance and repair plans in the shop and in the field according with the engine application, operation rate and engine technology. Carry out historic of oil analysis in order to predict and prevent the major engine failures. Analyze mode and root cause of failures and take actions to solve problems out of common. Prepare technical reports in order to document engine failures. Activities for mining support as new engine inspections, engine operation recommendations, solutions to hard diagnosis failure for engines installed in hydraulic excavators Terex RH-200, Komatsu trucks and front loaders WA1200. Supervise the technical solutions to the engine failures using the correct procedures, adequate tools and the electronic tool INSITE (engine interface to electronic diagnosis) in order to solve the failures with accuracy. Carry out a measurement system of service indicators as labor utilization, technicals efficient, productivity and others. Define training needed depending on business objectives and technicals abilities. Establish communication and feedback with factory in order to be updated about engineering product problems, temporary and definitive solutions. Lead technical meetings to inform the technical team about common failures, product problems and their solutions. Maintain a solid communication with the warranty decision maker in order to support the product correctly. Rolp Ingeniera C.A. (Electrical Service Company) Maracay, Venezuela Operations Chief September 2003 to March 2006 Supervision and control of daily activities of the company and manage of operations related to electrical preventive and corrective maintenance of the public and private sector. Main responsibilities include: Plan and coordinate Maintenance Operations. Supervise personnel in the execution of electrical works and electrical maintenance activities. Development of service proposals, preparation of technical reports. Participation in Engineering Projects.

LIST OF REFERRALS
Roberto Lozano, Owner at LozanoDiaz Contruction, robertojlozanod@hotmail.com, tlf. +1 647 9694284 Alexander Mario, National Sales Director at TireSpeedShop amarino27@gmail.com, tlf +1 786 5462501 Juan Padrino, Technical Service Manager at Dieselval, jpadrinoy@hotmail.com, tlf +58 414 3484342

CURRENT SALARY & QUOTATION

Current salary: 90K USD (yearly) Expectations: 100K-130K USD (yearly)

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