2475 W Pecos Road, Apt #3083 Chandler, AZ 85224 (480) 606 -8954 keonh4@gmail.com Objective
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Education
B.S., Computer Information Systems, Arizona State University, Tempe Expected May 2015 A.A., General Studies, Columbia College, Columbia, Missouri May 2009
Work Experience
United States Army, Criminal Investigator
Initiate criminal investigations Deescalate hostile and non-hostile situations using interpersonal skills Interrogate detainees/suspects Interview witnesses and victims Conduct crime scene examinations 02/2011-07/2013
08/2010 01/2011
07/2009 07/2010
Maintained acceptable performance standards, including effectiveness, efficiency, quality in accordance with Army standards and regulations
08/2007-06/2009
Gives information to pedestrians and motorists; Checks for any law violations; Writes citations; directs traffic and escorts convoys.
06/2007 - 08/2007
Multi tasked and efficiently navigated through multiple screens and systems to effectively provide customer care
12/2006 - 06/2007
04/2005- 10/2006
Duties include but not limited to addressing customer concerns regarding billing and products Make sound business decisions in order to provide satisfaction for customers with diverse needs Manage time while balancing quality Perform calling plan and feature changes per customer request Completed troubleshooting steps for customer accounts, phones & data products Perform week audits and tracking of employee performance and sales quotas