Nancy W.

Keating, MHRIR
Laurel, MD 20708 Cell: 410.446.6140 Email: nancywkeating@gmail.com

HUMAN RESOURCES DIRECTOR / BUSINESS PARTNER

Fair, flexible, energetic, ethical and effective Human Resources and Labor Relations Leader with over 15 years experience, skilled in designing, refining, implementing, and managing HR programs and activities across all organizational levels and business groups. Experience in union and non-union environments, Fortune 500 companies, start-ups and non-profits. Proficient in fostering relationships with diverse populations. Adept at collaborating with senior management and cross-functional teams to achieve an organizations strategic and tactical objectives. Excellent communicator with innate ability to manage multiple projects with competing deadlines while motivating and coaching employees. AREAS OF STRENGTH AND EXPERTISE Business Partner Employment Law Diversity/Inclusiveness HRIS Technologies Recruiting/Retention Mediation/Arbitration Compliance/Reporting Mergers/Acquisitions Hourly Workforce Employee/Labor Relations Alternative Dispute Resolution (ADR) Policy Development/Implementation Strategic Business Planning Organizational Development/Transitions Negotiations/Collective Bargaining Market Surveys/Job Analysis/Classification Health/Safety/Incident Command (ICS) New Graduates/Experienced Professionals Change Management Compensation/Benefits Performance Management Training/Development Disciplinary Actions Project Management Risk Mitigation DOT Drug Testing Senior Management

CAREER HIGHLIGHTS
~ Collaborative ~ Managed nationwide initiative to expand services to people with epilepsy by training school nurses throughout country, reaching over 7700 nurses in one year with $600K budget by collaborating with 47 separately incorporated affiliates (Epilepsy Foundation) ~ Efficient ~ Increased merchant mariner workforce by 20% to accommodate growth of fleet, resulting in timely addition of trained staff with minimal duplication of payroll and benefit burden (Polar Tankers) ~ Attentive ~ Remained union-free through two acquisitions, despite 18 months of organizational uncertainty and friction with unionized co-operator of sister oil field by engaging with hourly workforce through weekly visits to each facility and shift (Phillips Alaska) ~ Effective ~ Restarted college recruiting program for engineers, achieving nearly 40% overall acceptance rate and best practices diversity results for college recruiting in a technical field, with 27% females and 22% minorities among acceptances ~ Trained all hiring managers on interviewing and process (ARCO Alaska)

PROFESSIONAL SUMMARY
Affiliate Relations Manger, Epilepsy Foundation, Landover MD Self Employed, Maryland and Maine Senior Labor Relations Specialist, Bath Iron Works, Bath ME HR Director(s)/HR Representative, HR Analyst, Phillips Alaska/ARCO Alaska, Anchorage, AK HR/Office Manger, Computer Teaching Corporation, Champaign, IL Associate Director, National Association of Advisors for the Health Professions, Urbana, IL 2010-2013 2006-2010 2004-2006 1996-2002 1991-1995 1986-1991

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Epilepsy Foundation, Landover, MD 2010 to 2013 Leading national organization helping people with seizures through advocacy, programs, research, awareness. Affiliate Relations Manager (three progressively responsible positions due to promotions) Acted as a labor relations liaison between the national office and 47 independently incorporated affiliate locations throughout the country. Addressed numerous grievances per month to ensure success of mission and goals throughout entire organization. Coordinated national organization-wide structural, cultural, and effectiveness review process, resulting in draft of new strategic plan. Supervised/mentored department coordinator. Key Accomplishments: Managed nationwide collaborative to increase awareness of epilepsy and deliver CDC-funded educational epilepsy programs throughout the country in affiliated and non-affiliated territories. Lead nationwide initiative to increase use of volunteers in delivering educational programs by all affiliates. Self Employed, Maryland and Maine 2006 to 2010

AFLAC (supplemental insurance provider), Greenbelt, MD Benefits Specialist Solicited, educated and sold supplemental insurance to area businesses and non-profits. Recruited and trained subordinate insurance sales specialists. Licensed to sell health and supplemental insurance in Maryland, Virginia and DC within four weeks of starting business. Bailey Island Market (general store/restaurant in tourist destination), Bailey Island, ME Owner/Operator Purchased business and handled all operations, including inventory, ordering, payroll, bookkeeping, recruiting, training, scheduling, menu creation, cooking. Supervised/coached three full time and four part time employees. Received four out of four stars from secret diner for state-wide newspaper. Coastal Enterprises Inc (rural business development non-profit), Wiscasset, ME Welfare-to-Work Consultant Coached women re-entering the workforce after being absent several years due to being primary family caregivers. Developed rsums, created individualized development plans, trained on interview etiquette, presented candidates to local companies committed to supporting the program. Bath Iron Works, a division of General Dynamics, Bath, ME Lead designer and builder of several classes of US Navy destroyers. 2004 to 2006

Senior Labor Relations Specialist Integral part of a nine-member team providing labor relations support to 3000 unionized employees for the largest manufacturing employer in Maine. Worked closely with management and officers of local chapters of International Association of Machinists to maintain effective labor management relations in face of uncertain Navy shipbuilding future. Developed rapport with union stewards, cconducted grievance hearings, researched emergent labor issues, and supported represented employees and management in all areas of labor relations. Coached front-line supervisors on adhering to contracts. Anchor member of the negotiation team for all four bargaining units. Prepared defenses for arbitration hearings. Key Accomplishments: Assisted team in the successful negotiation of concessions in paid time off with a 492-member local chapter of the United Auto Workers.

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Phillips Alaska/ARCO Alaska (four progressively responsible positions due to promotions) 1996 to 2002 Largest oil producer in Alaska, an owner of Trans Alaska Pipeline System, transporter of North Slope crude to west coast refineries. Human Resources Director, Polar Tankers/Phillips Alaska, Long Beach, CA Provided HR support to 350 employees, including 300 merchant mariners. Supported two unions, including a professional officers association, and multiple locations in four different states within highly matrixed national, regional and local organization. Key Accomplishments: Developed rapport with union officers and successfully addressed numerous grievances per month, avoiding need for arbitration during tenure. Human Resources Director, Phillips Alaska/ARCO Alaska, Kuparuk, AK Delivered HR support to over 300 employees in second-largest oil field in North America. Worked on-site in remote location on North Slope of Alaska addressing employee relations issues, as well as organizational development, training, disciplinary actions, performance management. Managed DOT random drug testing program for all Phillips Alaska/ ARCO Alaska field operations at all company oil field locations in Alaska. Drilled in Family Protocol Unit of Incident Command System both in Anchorage and on the North Slope. Key Accomplishments: Facilitated field workforce planning associated with global organization downsizing program. Human Resources Representative (Recruiting), ARCO Alaska, Anchorage, AK Restarted large scale college recruiting for entry-level engineers. Utilized alumni in organization to re-establish relationships with placement offices at targeted campuses. Coordinated efforts with other ARCO operating companies. Worked with all levels of organizationfrom entry-level engineers to the President of ARCO Alaska to VPs of sister operating companies. Lead workforce planning for recruits, implemented placements. Key Accomplishments: Designed and implemented Reward for Hire program, a recruiting tool that provided a monetary award to nominating employees upon hire of their recommended, technically qualified associates and colleagues. Human Resources Analyst (Compensation), ARCO Alaska, Anchorage, AK Recommended compensation programs and treatments utilizing salary surveys and applicable market data. Performed job evaluations and grading, administered company policies, and coordinated company-wide merit programs. Managed policies for relocations to/from Alaska. Key Accomplishments: Achieved 25% increase in acceptance of employment offers by mid-level career professionals through design/implementation of Experienced New Hire Vacation policy, a recruiting tool to provide experienced new hires with vacation credit for their years of professional experience.

EARLY EXPERIENCE
Human Resources/Office Manager, Computer Teaching Corporation, Champaign, IL Associate Director, National Association of Advisors for the Health Professions, Urbana, IL

EDUCATION AND TRAINING

Master of Arts, Human Resources & Industrial Relations, University of Illinois, Champaign, IL Bachelor of Arts, Economics, Field of Concentration: Business, University of Illinois, Champaign, IL