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(801)647-4906 amberhnielsen@gmail.com 281 E 900 N, Bountiful, UT 84010 www.wix.

com/ahnielsen02/portfolio

Amber Nielsen

Technical Writing Experience


Produced a training manual for incoming Medicine Technicians that is used in all Legacy House Facilities. To create the manual I used personal work experience as a medicine technician, as well as performed interviews of qualified staff to gather the necessary information. Experience editing technical documents. Completed course work in editing and gained hands on experience editing other technical writers work. Able to interview staff for information to create technical documents. Collaborated with a team to create a style guide based on the Chicago Manual of Style. As a team we reviewed the companys existing documents and decided on the information that would be most beneficial to be included in the style guide. We also met with management to ensure the information provided was accurate and concise. Worked with management to edit documents to make them more usable for the company. As the writer, I was able to rewrite sections of the documents that were unclear, and edit and delete sections that were out of date or unnecessary to the document. Wrote a research report that was submitted to management to change company policies. Knowledge in using social media for business promotion. Course work in using social media and well as use of Facebook, Twitter, and Blogger to promote a small online business.

Education

Bachelor of Arts Degree, Weber State University, Ogden, Utah, May 2012. Major in English, Professional and Technical Writing Emphasis with a minor in Spanish

Technical Skills

Proficient in Microsoft Office, Adobe Photoshop and Illustrator Basic knowledge of Adobe InDesign and Dreamweaver

Professional Experience
Legacy House of Bountiful, July 2008- Present Medicine Technician, CNA 7/2008 Present Responsible for helping residents with daily care, administering medications and supervising CNAs on duty. Interim Assistant Administrator December 2012- February 2013
Responsible for leading and overseeing nursing staff, resolving work place issues, and scheduling staff. Coordinating resident care with the facility nurse and outside agencies.

Technical Writer, Intern 1/2012 4/2012 Worked with management to create training materials for medicine technicians and CNAs. To write the training materials

I worked with the nurse that supervises the medicine technicians and CNAs to determine the proper training procedures that needed to be included and interviewed current staff members to get information that would be useful in training material for new staff members. Wrote policies based on state regulations. To gather the necessary information I researched the regulations and collaborated with the nurse to make the documents usable for the facility. Under the direction of the management, I rewrote and edited existing documents to increase usability. To do this I met with management and we identified the problems with the original documents and determined how they could be more usable.