What are some of the challenges of managing change and how can trainers support the process?
Change is something that touches most international professionals today so if youre working in the professional language and communication or intercultural skills training environment, you will probably have already come across people who say things like, I have to present this new programme, explain how the department will be restructured, convince my team that this idea should be implemented, tell people they are going to be made redundant, tell my boss that I dont agree with these changes, represent my members to support them through this change, talk about how I can manage my career.. Whether people are communicating change, managing change across cultures or at the receiving end of change, effective training and development can be of great benefit. In this article Id like to look at some of the challenges for those involved from these different perspectives and then look at how trainers can help people better manage changes in their working lives and finally focus on how training professionals can develop themselves as well as others in a changing world.
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his/her values? For example a new teaching methodology is introduced into a college to comply with a national directive. The teacher is told she has to teach according to the new method, but she doesnt believe this methodology is challenging enough. Her results have always been the best and as far as she is concerned her methodology is the reason for that. People will not change their behaviour if they dont fundamentally believe they should. Those managing change may very well have a valid case for why the changes are necessary, but if they cant get this across, change will be hard and slow to implement. If youre
working with those that have to present change to others, make sure they make a case for change and provide a solution that is relevant to the audience. Remember that at this stage, the audience may be feeling angry or confused and any change leader has to take this into account. Help your participant prepare by answering these questions Why is the chan ge necessary? What will happen if we dont change? Who will be affected? What will change mean to all the different people involved? What support will be available to people?
What kind of challenges are there when managing change across cultures?
The process must be adapted to fit different cultural contexts. The problems of managing change are multiplied if youre dealing with change across an international organisation where there are multiple cultural levels. In an intercultural context, establishing a common goal is not usually the most difficult issue, but how you get there will often need to be adapted significantly for each context. For example a company which has thus far worked with a strong hierarchical power structure wants to increase delegation and empower employees further down the hierarchical ladder. This may mean giving more decision making power to younger employees. In social structures where senior, older people have authority, trying to upset the balance in this way may cause enormous problems. In these contexts it will be beneficial for the participant to enter into consultation with those involved to establish what steps can be taken to help the organisation get where it needs to go including what the role will be of the individuals, without damaging local cultural norms. Encourage participants to raise their cultural awareness by observing and listening more and asking questions before imposing decisions or ways of doing things.
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How can trainers help participants proactively manage change in their professional lives?
You can start by looking at some contexts of change and develop language related to competition, innovation, market shifts, global and technological changes, continuous improvement as well as crisis management. Ask your participants to do a simple analysis of the threats and opportunities facing their profession as a whole and then move to their own position within that profession and organisation. Ask these questions: Is the demand for the work that you do or for the services that you offer decreasing? , Do you feel less motivated by your work today than in the past?, Has management changed?, Has the government or policy changed? Once you have your answers, you can work with your participants to focus on future opportunities. Ask them what they could do to change themselves. Encourage the participant to describe how they see the future and what they need to do to prepare for that. Do they need to develop new skills? Build new relationships? Increase their exposure in the organisation? Prepare to work internationally? Or do they need to prepare to leave? Let the participant find their own place in the future vision and then help them build a plan of how to get there. A powerful tool that can be implemented to support people to take control of their journey and to proactively manage the changes that affect them with more frequency as the world becomes more volatile, uncertain, chaotic and accelerated is coaching. Coaching puts responsibility firmly in the hands of the
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coachee and commits him or her to positive action. This will help your participant engage with change or at least manage the consequences if he or she finally decides to reject it.
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Further Reading
If you want to find out more about how to support people managing change and also how to manage change in your own professional life, you could look at some of the following references.
Leading Change John Kotter (Harvard Business School Press 1996) Flow - Mihaly Csikszentmihalyi (Random House 2002) The Silent Language Edward T Hall (Bantam Doubleday Dell 1988) The Routledge Companion to International Business Coaching edited by Michel Moral, Geoffrey Abbott (Routledge 2011)
Websites
http://www.change-management-toolbook.com http://www.kotterinternational.com www.coachfederation.org www.emccouncil.org
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