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BillingComplaint
HomePage>Complaints>CreateComplaints>SelectBSNLCustomer ComplaintastheTransactionType>EntervalueinfieldTelephone Number/CustomerAccountID>SelectServiceTypeasLandline, ComplaintTypeasBilling>SelectComplaintSubtypefromdropdown> ClickSave>GotoComplaint>SearchComplaint>EnterComplaintID> ClickSearch>StatusAssignedtoAOTR LoginasAOTR>GotoComplaint>SearchComplaint>EnterComplaint ID>ClickSearch>ClickComplaintID>EntervalueinfieldsAmountpaid, AdjustmentOutcomeandAdjustmentID>ClickSave>GotoWorklist> ClickComplaintID>SelectApprove>ClickExecuteDecision. LoginasCSR>GotoComplaint>SearchComplaint>EnterComplaintID >ClickSearch>StatusApproved

ISDN NewISDNBRIConnection
HomePage>AccountManagement>CreateIndividualAccount> CreateContact>CreateCustomerAccount>Fillupdetailsfromthe CAFForm>CreateBillingAccount>CreateSalesOrder>ClickEnter onCustomerAccountIDandBillingAccountID>SelectServiceType asISDNandServiceSubtypeasISDNBRI>SaveSalesOrder>Goto ISDNDetailstab>ClickEditinISDNHeader>EnterISDNspecificData (no.ofextensions,no.ofjunctionsetc)>ClickSaveinISDNHeader> ClickNumberAvailabilityCheck>SelectNumber>BlockNumber> ClickEditList>ClickProductID>SelectPlan,Facility,Accessory> ClickSubmitandclosetheWindow>PressEnter>ClickAccessory availabilityCheck>SaveNewOrder>ClickDemandNote>Save DemandNote>ReceivePaymentagainstDemandNote

BSNL IT PROJECT CIRCLE

MySAP CRM
Ver 1.02

1
June 2009

Quick Reference Card

ToUpdateAddressProof
HomePage>GotoServiceOrder>clickcreateServiceRequest>Select BSNLTransactionTypeasservicerequest>enterthevalueofassetId (clickonassetID,GivethevalueofTelephonenumber,clicksearch Button,ClickonAssetID)>pressenter SelectrequestTypeasaccountrelated,ChangeTypeasAddressProof, ChangeSubtypee.g.VoterCard. GototheUpdateddetailstabandenterthevalueofIDNumberand pressEnterSavetheRequest,closetherequest. HomePage>GotoServiceOrder>ClicksearchServiceRequest>enter thevalueofserviceRequestID>clickSearch>Openservicerequest> StatuschangestoAssignedtoCO LoginasCO>ViewServicerequest GotoCOworklist: 1.SelectApprovedandclickexecutedecision. LoginasCSR>SearchtheServicerequest,checkthatstatusischanged toApproved 2.SelectRejectedandclickexecutedecision. LoginasCSR>SearchtheServicerequest,checkthatstatusischanged toRejected

NewISDNPRIConnection
HomePage>AccountManagement>CreateIndividualAccount> CreateContact>CreateCustomerAccount>Fillupdetailsfromthe CAFForm>CreateBillingAccount>CreateSalesOrder>ClickEnter onCustomerAccountIDandBilling AccountID>SelectServiceTypeasISDNandServiceSubtypeasISDN BRI>SaveSalesOrder>GotoISDNDetailstab>ClickEditinISDN Header>EnterISDNspecificData(no.ofextensions,no.ofjunctions etc)>ClickSaveinISDNHeader>ClickNumberAvailabilityCheck> SelectNumber>BlockNumber>ClickEditList>ClickProductID> SelectPlan,Facility,Accessory>ClickSubmitandclosetheWindow >PressEnter>ClickAccessoryavailabilityCheck>SaveNewOrder> ClickDemandNote>SaveDemandNote>ReceivePaymentagainst DemandNote

INDEX NewPhoneConnection FacilityProvisioning/Deprovisioning AccessoryProvisioning/Deprovisioning BillPlanChange/AddressUpdate NumberChange SafeCustody ClosureVoluntary/NonPayment NewCentrexGroupConnectioninsameExchange LinkingCentrexGrouptoexistingLandline NewISDNBRI/PRI ComplaintsTechnical/Billing UpdateAddressProof/IdentificationProof/

1 1 1 2 2 2 3 3 3 4 4,5 5

COMPLAINTSANDUPDATES TechnicalComplaint
HomePage>Complaints>CreateComplaints>SelectBSNL CustomerComplaintastheTransactionType>Entervalueinfield TelephoneNumber/CustomerAccountID>SelectServiceTypeas Landline,ComplaintTypeasTechnical>SelectComplaintSubtype fromdropdown>ClickSave>GotoComplaint>SearchComplaint> EnterComplaintID>ClickSearch>StatusAssignedtoITO OnceresolvedinClarity>GotoComplaint>SearchComplaint> EnterComplaintID>ClickSearch>StatusAssignedtoFTO 1.LoginasFTO>GotoWorklist>ClickComplaintID>SelectClose> ClickExecuteDecision. LoginasCSR>GotoComplaint>SearchComplaint>Enter ComplaintID>ClickSearch>StatusResolved 2.LoginasFTO>GotoWorklist>ClickComplaintID>SelectClose> ClickExecuteDecision. LoginasCSR>GotoComplaint>SearchComplaint>Enter ComplaintID>ClickSearch>StatusAssignedtoITO

ToUpdateBillfrequency
HomePage>GotoServiceOrder>clickcreateServiceRequest>Select BSNLTransactionTypeasservicerequest>enterthevalueofassetId (clickonassetID,GivethevalueofTelephonenumber,clicksearch Button,ClickonAssetID)>pressenter SelectrequestTypeasBillingrelated,ChangeTypeasBillingFrequency Update,ChangeSubtypee.g.Monthly. GototheBillFrequency/BillStatementType/InvoiceNo.detailsand checkthatselectedBillcycleisdisplayedandpressEnter>Savethe Request HomePage>GotoServiceOrder>ClicksearchServiceRequest>enter thevalueofserviceRequestID>clickSearch>Openservicerequest> StatuschangestoAssignedtoAOTR LoginasAOTR>ViewServicerequest GotoAOTRworklist: 1.SelectApprovedandclickexecutedecision. LoginasCSR>SearchtheServicerequest,checkthatstatusischanged toApproved 2.SelectRejectedandclickexecutedecision. LoginasCSR>SearchtheServicerequest,checkthatstatusischanged toRejected
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DuplicateBill ChangePaymentMode Broadband WLL Shift

6 5 7,8 9,10 11

GENERALCOMMERCIAL NewPhoneConnection
HomePage>AccountManagement>CreateIndividualAccount> CreateContact>CreateCustomerAccount>Fillupdetailsfromthe CAFForm>CreateBillingAccount>CreateSalesOrder>Number AvailabilityCheck>AssignPlan>AssignFacility>AssignAccessory> CheckAccessoryavailability>SavetheOrder>CreateDemandNote >ReceivePaymentagainstDemandNote>CheckOrderStatusto findoutthepresentstatusofConnection

BillAddressUpdate HomePage>ServiceOrder>CreateServicerequest>Search
AssetIDfromtheTelephoneNumber>SelectRequesttypeasBilling related>SelectChangetypeasBillingAddressUpdate>Select ChangeSubtypeasBillingAddressUpdate>Entertheaddressand Savetheservicerequest>CheckOrderstatus>LoginasAOTRHome Page>GotoWorklist>Selecttheservicerequestfromthelist> Approve/RejecttheservicerequestStatusofServicerequestchangesto Approved/Rejected

VoluntaryClosure
Home Page > Master Data > Click Customer Assets > Search I base from the Telephone Number > Click Disconnect > Select BSNL Ser vice Order as the Transaction Type > Select Service Type as Landline > Select Disconnection reason as Voluntary Disconnect > Select status as Submission in Progress > Save the service order > Status of Service order changes to In Process with Retention > Log in as Retention team > Home Page > Go to Work list > Select the service request from the list > Select the Decision Retention Successful/ Retention failed > If Customer Retained, scenario ends > If Reten tion failed, request enters provisioning system > Check Order Status tilltheserviceiscompleted

FacilityProvisioning
HomePage>MasterData>ClickSearchCustomerAssets>Search IbasefromtheTelephoneNumberClickModify>SelectBSNLSer viceOrderastheTransactionType>SelectServiceTypeasLandline >AddFacilitytotheInstalledPlan>ClickonSubmitfromMORE button>SaveTheServiceOrder>ClickEdittocheckOrderStatus

BillPlanChange
HomePage>MasterData>ClickCustomerAssets>SearchIbasefrom theTelephoneNumberClickModify>SelectBSNLServiceOrderasthe TransactionType>SelectServiceTypeasLandline>SavetheService order>ClickonEdittheServiceOrder>SelectthenewPlanfromthe listofPlans>NewPlangetsselectedandOldplanismarkedfor deletion>SavetheserviceorderSelecttheStatusasSubmissionIn Progress>CheckOrderStatustilltheserviceiscompleted

ClosureforNonPayment
Home Page > Master Data > Click Customer Assets > Search I base from the Telephone Number > Click Disconnect > Select BSNL Ser vice Order as the Transaction Type > Select Service Type as Landline > Select Disconnection reason as Disconnection due to Non Pay ment > Save the service order > Status of Service order changes to InProcess>CheckthestatusofOrdertilltheserviceiscompleted

FacilityDeprovisioning
HomePage>MasterData>ClickCustomerAssets>SearchIbase fromtheTelephoneNumber>ClickModify>SelectBSNLService OrderastheTransactionType>SelectServiceTypeasLandline> DeleteFacilityfromtheInstalledPlan>ClickonSubmitfromMORE button>SaveTheServiceOrder>ClickEdittocheckOrderStatus

BillAddressUpdate
HomePage>ServiceOrder>CreateServicerequest>SearchAssetID fromtheTelephoneNumberSelectRequesttypeasBillingrelated> SelectChangetypeasBillingAddressUpdate>SelectChange SubtypeasBillingAddressUpdate>EntertheaddressandSavethe servicerequestCheckOrderstatus>LoginasAOTR>HomePageGo toWorklist>Selecttheservicerequestfromthelist>Approve/Reject theservicerequest>StatusofServicerequestchangestoApproved/ Rejected

NewCentrexGroupConnectionwithsameexchanges
HomePage>SalesCycle>CreateCentrexGroup>FillvalueinName andDescriptionFields>PressEnteronanyfield>ClickDistrictfield >Selectanyvalue>FillvalueinFieldNumberofLines>Savethe CentrexGroup>ClickInformNodalOfficerlink. LoginasNodalOfficer>SalesCycle>SearchCentrexGroup>Enter CentrexGroupID>ClickSearch>ClickCentrexGroupID>FillValue inCentrexExchangeField>SavetheCentrexGroup>GotoWork list>ClickCentrexGrouporder>ClickExecuteDecision. LoginasCSR>SalesCycle>SearchCentrexGroup>EnterCentrex GroupID>ClickSearch>ClickCentrexGroupID>ClickNumber Reservation>SavetheCentrexGroup

AccessoryProvisioning
HomePage>MasterData>ClickCustomerAssets>SearchIbase fromtheTelephoneNumber>ClickModify>SelectBSNLService OrderastheTransactionType>SelectServiceTypeasLandline> AddrequiredAccessorytotheInstalledPlan>SaveTheService Order>ClickforEdittheServiceOrder>CheckAccessoryAvailabil ity>SelecttheStatusasSubmissionInProgress>SavetheService Order>CheckOrderStatustilltheserviceiscompleted

NumberChange
Home Page > Master Data> Click Customer Assets > Search I base from the Telephone Number > Click Modify > Select BSNL Service Order as the Transaction Type > Select Service Type as Landline > Select Sub Order type as Change of Indicator > Save the service order > Number Availability Check > Select the telephone number which will appear as the New Telephone Number > Change the status Submission in Progress > Save the service order > Search the service order to check theorderstatustillserviceisCompleted

AccessoryDeprovisioning
HomePage>MasterData>ClickCustomerAssets>SearchIbase fromtheTelephoneNumber>ClickModify>SelectBSNLService OrderastheTransactionType>SelectServiceTypeasLandline> DeletetheAccessoryfromtheInstalledPlan>SaveTheService Order>SelecttheStatusasSubmissionInProgress>CheckOrder Statustilltheserviceiscompleted 1

LinkingaCentrexGrouptotheexistingLandlineconnection
HomePage>MasterData>ClickCustomerAssets>EnterTele phoneNumber>ClickSearch>ClickAssetID>ClickModify>Select BSNLServiceOrderastheTransactionType>PressEnteronany fieldtodisplayallthedetails>SelectServiceTypeasLandline> SelectOrderSubTypeasAddtoCentrexGroup>Entervaluein CentrexGroupIDfield>SavetheServiceOrder>ClickEdit>Click NumberAvailChecklink>GotoMore:ClickSubmit 3

SafeCustodyLandline
HomePage>MasterData>ClickCustomerAssets>SearchIbasefrom theTelephoneNumber>ClickModify>SelectBSNLServiceOrderasthe Transaction Type > Select Service Type as Landline > Save the Service order > Click on Edit the Service Order > Select the new Plan as Safe Custody Plan from the list of Plans > New Plan gets selected and Old plan is marked for deletion > Default facilities also gets selected along with Safe Custody Plan > Save the service order > Select the Status as Submission In Progress > Check Order Status till the service is

ToIssueDuplicateBillsforthecustomer
HomePage>GotoServiceOrder>clickcreateServiceRequest>Se lectBSNLTransactionTypeasservicerequest>enterthevalueof assetId(clickonassetID,GivethevalueofTelephonenumber,click searchButton,ClickonAssetID)>pressenter SelectrequestTypeasBillingrelated,ChangeTypeasRequestFor PastInvoice,ChangeSubtypeasRequestForPastInvoice. GototheBillFrequency/BillStatementType/InvoiceNo.detailsand givethevalueinfieldInvoiceNumberandpressEnter>SavetheRe quest HomePage>GotoServiceOrder>ClicksearchServiceRequest> enterthevalueofserviceRequestID>clickSearch>Openservice request>StatuschangestoAssignedtoAOTR LoginasAOTR>ViewServicerequest GotoAOTRworklist: 1.SelectApprovedandclickexecutedecision. LoginasCSR>SearchtheServiceRequest,checkthatstatusis changedtoApproved 2.SelectRejectedandclickexecutedecision. LoginasCSR>SearchtheServiceRequest,checkthatstatusis changedtoRejected

BROADBAND NewBroadbandonexistingLandline
HomePage>Masterdata>Customerasset>OpenIbase>IbaseScreen> ModifyCustomerAccount>CreateBillingAccount>SelectTransaction Type>CreatingServiceOrder>SelectProductIdFromDashboard> SelectingProductPlan>Submittheplan>Close>Displayingthe Products>SavetheOrder>ClickonUserIdlink>CreateDemandNote> GeneratingDemandNote>ReceivePaymentagainstDemandNote> CheckOrderStatustofindoutthepresentstatusofConnection>Status Completed

Broadband Shift Within same Exchange without Number Change

HomePage>Masterdata>Customerasset>OpenIbase>Ibase Screen>ShiftCustomerAccount>CreateNewAddress>Select TransactionType>CreatingServiceOrder>SelectOrdertypeasshift withinExchangewithoutNumberchange>Fillotherdetailssuchas natureofshift>Save>CreatingBroadbandOrder>ChooseBroad bandOrder>OrdersubtypeasBroadbandReconnection>Save> CreatingServiceOrder>Submit>SavetheOrder>DisconnectOr der>ServiceorderInprogress>ServiceorderCompleted>Broad bandServiceorderInprogress>CheckOrderStatustofindoutthe presentstatusofConnection>BroadbandServiceorderCompleted

NewBroadbandandLandlineConnection
HomePage>AccountManagement>CreateIndividualAccount>Create Contact>CreateCustomerAccount>FillupdetailsfromtheCAFForm >CreateBillingAccount>GoHomepage>SalesCycle>CreateSales Order>NewOrderIdCreated>NumberAvailabilityCheck>Blocking Number>AssignProductPlan>SelectingPlan>AssignAccessory> CheckAccessoryavailability>CreatingBroadbandOrder>SelectService Process>SelectPlanfromDashboard>DisplayingProduct>Savethe Order>ClickonUserIdlink>CreateDemandNote>Generating DemandNote>ReceivePaymentagainstDemandNote>CheckOrder StatustofindoutthepresentstatusofConnection>StatusCompleted

BroadbandShiftacrossExchange
Home Page >Master data >Customer asset >Open Ibase >Ibase Screen > Shift Customer Account >Create New Address > Select TransactionType>CreatingServiceOrder >SelectOrdertypeasshift across Exchange > Fill other details such as nature of shift > Save> NumberAvailabilityCheck>BlockingNumber >CreatingBroadband Order > Choose Broadband Order> Order subtype as Broadband Reconnection > Save> Creating Service Order >Submit > Save the Order>DisconnectOrder>ServiceorderInprogress>Serviceorder Completed > Broadband Service orderIn progress > Check Order Status to find out the present status of Connection > Broadband ServiceorderCompleted

ToUpdateIdentificationProof
HomePage>GotoServiceOrder>clickcreateServiceRequest>Se lectBSNLTransactionTypeasservicerequest>enterthevalueof assetId(clickonassetID,GivethevalueofTelephonenumber,click searchButton,ClickonAssetID)>pressenter SelectrequestTypeasaccountrelated,ChangeTypeasIdentifica tionProof,ChangeSubtypeegVoterCard. GototheUpdateddetailstabandenterthevalueofIDNumberand pressEnter>SavetheRequest,closetherequest. HomePage>GotoServiceOrder>ClicksearchServiceRequest> enterthevalueofserviceRequestID>clickSearch>Openservice request>StatuschangestoAssignedtoCO LoginasCO>ViewServicerequest GotoCOworklist: 1.SelectApprovedandclickexecutedecision.LoginasCSR>Search theServicerequest,checkthatstatusischangedtoApproved 2.SelectRejectedandclickexecutedecision.LoginasCSR>Search theServicerequest,checkthatstatusischangedtoRejected

Billplanchange
Home Page > Master data >Customer assets> Enter the telephone number >Click search > Click on Asset ID >Click on Modify link> Select the transaction type (Broadband Order) > Press enter on asset ID > Select service type as broadband and order subtype as modify > Select ProductIDfromproductdashboard >Changethebillplan>Clicksubmit >Closethewindow>Pressenter>Clicksave>Clicksubmit

BillingComplaintBroadband HomePage>Complaints>CreateComplaints>SelectBSNLCus
tomerComplaintastheTransactionType>EntervalueinfieldTele phoneNumber/CustomerAccountID>SelectServiceTypeasLand line,ComplaintTypeasBilling>SelectComplaintSubtypefromdrop down>ClickSave>GotoComplaint>SearchComplaint>EnterCom plaintID>ClickSearch>StatusAssignedtoAOTR LoginasAOTR>GotoComplaint>SearchComplaint>EnterCom plaintID>ClickSearch>ClickComplaintID>Entervalueinfields Amountpaid,AdjustmentOutcomeandAdjustmentID>ClickSave> GotoWorklist>ClickComplaintID>SelectApprove>ClickExecute Decision. LoginasCSR>GotoComplaint>SearchComplaint>EnterComplaint ID>ClickSearch>StatusApproved

ChangeinmodemBroadband
Home Page >Master data >Click on Customer assets >Enter the telephonenumber>Clickonsearch>Clickonassetid>Clickonmodify> Select the transaction type (Broadband order) > Press enter on asset ID > Selectservicetypeasbroadbandandordersubtypeasmodify>Select Product ID from product dashboard > Change the modem type > Click submit > Close the window > Press enter > Click save > Click submit> Clickonsave

TochangeMethodofpayment
HomePage>GotoServiceOrder>clickcreateServiceRequest>Se lectBSNLTransactionTypeasservicerequest>enterthevalueof assetId(clickonassetID,GivethevalueofTelephonenumber,click searchButton,ClickonAssetID)>pressenter SelectrequestTypeasBillingrelated,ChangeTypeasMethodof payment,ChangeSubtypease.g.Creditcard. GotothePaymentdetailsandcheckthatnewpaymentmethodis displayedandpressEnter>SavetheRequest HomePage>GotoServiceOrder>ClicksearchServiceRequest> enterthevalueofserviceRequestID>clickSearch>Openservice request>StatuschangestoAssignedtoAOTR LoginasAOTR>ViewServicerequest GotoAOTRworklist: 1.SelectApprovedandclickexecutedecision.LoginasCSR>Search theServiceRequest,checkthatstatusischangedtoApproved 2.2.SelectRejectedandclickexecutedecision.LoginasCSR>Search theServiceRequest,checkthatstatusischangedtoRejected 6

PasswordResettingOfBroadband
Home Page >Sales Cycle >Create> Broadband Password Reset >Service RequestIdGenerated>ResetPassword>PasswordResetforP3link

ChangeinModemAcquisitionTypeBroadband
HomePage>ClickMasterData>ClickSearchCustomerAssets> SearchIbasefromtheTelephoneNumber>ClickModify>SelectBSNL ServiceOrderastheTransactionType>SelectServiceTypeasBroad band>ClickProductID>ChangeModemacquisitiontypefromthe existing>ClickonSubmit>SaveTheServiceOrder>Searchtheser viceordertocheckOrderStatus

BroadbandShiftWithinsameExchangewithNumberChange
HomePage>Masterdata>Customerasset>OpenIbase>IbaseScreen> ShiftCustomerAccount>CreateNewAddress>SelectTransactionType >CreatingServiceOrder>SelectOrdertypeasshiftwithinExchange withNumberchange>Fillotherdetailssuchasnatureofshift>Save> NumberAvailabilityCheck>BlockingNumber>CreatingBroadband Order>ChooseBroadbandOrder>OrdersubtypeasBroadband Reconnection>Save>CreatingServiceOrder>Submit>SavetheOrder >DisconnectOrder>ServiceorderInprogress>Serviceorder Completed>BroadbandServiceorderInprogress>CheckOrderStatus tofindoutthepresentstatusofConnection>BroadbandServiceorder Completed 7

ChangeinStaticIP HomePage>ClickMasterData>ClickSearchCustomerAssets>
SearchIbasefromtheTelephoneNumber>ClickModify>SelectBSNL ServiceOrderastheTransactionType>SelectServiceTypeasBroad band>SelectOrderSubtypeasChangeinstaticIP>ClickonSubmit >SaveTheServiceOrder>SearchtheserviceordertocheckOrder Status 8

ChangeinEmailID(withBroadbandBillPlanchange) HomePage>ClickMasterData>ClickSearchCustomerAssets>Search IbasefromtheTelephoneNumber>ClickModify>SelectBSNLService OrderastheTransactionType>SelectServiceTypeasBroadband >SavetheServiceorder>ClickonEdittheServiceOrder>Selectthe newPlanfromthelistofPlans>NewPlangetsselectedandOldplanis markedfordeletion>WiththenewplansomemoreEmailIdcanalso beattached>EntertheEmailIDs>clickUserIDcreationtocheckthe availabilityofEmailID>ClickonSubmit>SaveTheServiceOrder> SearchtheserviceordertocheckOrderStatus TechnicalFaultBroadband
HomePage>Complaints>CreateComplaints>SelectBSNLCustomer ComplaintastheTransactionType>EntervalueinfieldTelephone Number/CustomerAccountID>SelectServiceTypeasBroadband, ComplaintTypeasTechnical>SelectComplaintSubtypefromdrop down>ClickSave>GotoComplaint>SearchComplaint>EnterCom plaintID>ClickSearch>StatusAssignedtoITO Once resolved in Clarity> Go to Complaint >Search Complaint> Enter Complaint ID> Click Search> Status Assigned to FTO 1)Login as FTO > Go to Work list> Click Complaint ID> Select Close >Click Execute Decision. Login as CSR> Go to Complaint >Search Complaint> Enter Complaint ID> Click Search> Status Resolved 2)Login as FTO > Go to Work list> Click Complaint ID> Select Close >Click Execute Decision. Login as CSR> Go to Complaint >Search Complaint> Enter Complaint ID> Click Search> Status Assigned to ITO

FacilityProvisioningonWLLPhone
HomePage>ClickMasterData>ClickSearchCustomerAssets> SearchIbasefromtheTelephoneNumber>ClickModify>Select BSNLServiceOrderastheTransactionType>SelectServiceTypeas WLL>ClickProductID>AddFacilitytotheInstalledPlan>Clickon SubmitfromMOREbutton>SaveTheServiceOrder>Searchthe serviceordertocheckOrderStatus

WLLShiftacrossExchange
Home Page >Master data >Customer asset >Open Ibase >Ibase Screen > Shift Customer Account >Create New Address with Different exchange> Select Transaction Type > Creating Service Order >Select Order type as shift across exchange> Fill other details such as nature of shift > Save The Service Order >Number Availability Check > Blocking Number > Click Submit > Save the Order > Status of Disconnect Order is In Progress > Check Order StatustofindoutthepresentstatusofConnection>

FacilityDeprovisioningonWLLPhone
HomePage>ClickMasterData>ClickSearchCustomerAssets> SearchIbasefromtheTelephoneNumber>ClickModify>Select BSNLServiceOrderastheTransactionType>SelectServiceTypeas WLL>SavetheServiceorder>ClickonEdittheServiceOrder>Click ProductID>DeleteexistingFacilityfromtheInstalledPlan>Clickon Submit>SaveTheServiceOrder>Searchtheserviceordertocheck OrderStatus

BillPlanChangeforWLL
HomePage>MasterData>ClickCustomerAssets>SearchIbase fromtheTelephoneNumber>ClickModify>SelectBSNLService OrderastheTransactionType>SelectServiceTypeasWLL>Save theServiceorder>ClickonEdittheServiceOrder>Selectthenew PlanfromthelistofPlans>NewPlangetsselectedandOldplanis markedfordeletion>Savetheserviceorder>ClickonSubmit>Save TheServiceOrder>SearchtheserviceordertocheckOrderStatus.

SHIFT Landline Shift Within same Exchange with Number Change

HomePage>Masterdata>Customerasset>OpenIbase>Ibase Screen>ShiftCustomerAccount>CreateNewAddress>Select TransactionType>CreatingServiceOrder>SelectOrdertypeas shiftwithinExchangewithNumberchange>Fillotherdetails suchasnatureofshift>Save>NumberAvailabilityCheck> BlockingNumber>Submit>SavetheOrder>StatusofDiscon nectOrderisInProgress>CheckreconnectionOrderStatusto findoutthepresentstatusofConnection.

NumberChangeforWLL
HomePage>MasterData>ClickCustomerAssets>SearchIbase fromtheTelephoneNumber>ClickModify>SelectBSNLService OrderastheTransactionType>SelectServiceTypeasWLL>Select SubOrdertypeasChangeofIndicator>Savetheserviceorder> ClickNumberAvailabilityCheck>Selectthetelephonenumber whichwillappearastheNewTelephoneNumber>ClickonSub mitfromMOREbutton>SaveTheServiceOrder>Searchtheservice ordertocheckOrderStatus

Landline Shift Within same Exchange without Number Change

HomePage>Masterdata>Customerasset>OpenIbase>Ibase Screen>ShiftCustomerAccount>CreateNewAddress>Select TransactionType>CreatingServiceOrder>SelectOrdertypeas shiftwithinExchangewithoutNumberchange>Fillotherdetails suchasnatureofshift>Submit>SavetheOrder>Statusof DisconnectOrderisInProgress>CheckreconnectionOrder StatustofindoutthepresentstatusofConnection.

WLL NewWLLfixedConnection
Home Page >Account Management >Create Individual Account >Create Contact >Create Customer Account > Fill up details from the CAFForm>Create BillingAccount>CreateSalesOrder >SelectService as Wireless, Service type as WLL and service subtype as WLL fixed > EnterWLLHandsetAcquisitionTypeandWLLES>SavetheSalesorder >Number Availability Check > Assign WLL Fixed Plan > Assign Facility > Assign Accessory > Check Accessory availability > Save the Order > CreateDemandNote>ReceivePaymentagainstDemandNote>Check OrderStatustofindoutthepresentstatusofConnection.

WLLClosureduetoNonPayment
Home Page > Master Data> Click Customer Assets> Search Ibase from the Telephone Number> Click Disconnect> Select BSNL Service Order as the Transaction Type> Select Service Type as WLL> Select DisconnectionreasonasDisconnectionduetoNonPayment>Click on Submit > Save The Service Order > Search the service order to checkOrderStatus

LandlineShiftacrossExchange
Home Page >Master data >Customer asset >Open Ibase >Ibase Screen > Shift Customer Account >Create New Address with different exchange > Select Transaction Type > Creating Service Order >Select Order type as shift across Exchange > Fill other details such as nature of shift > Save> Number Availability Check >BlockingNumber>Submit>SavetheOrder>StatusofDiscon nect Order is In Progress > Check reconnection Order Status to findoutthepresentstatusofConnection. 11

NewWLLMobileConnection
Home Page >Account Management >Create Individual Account >Create Contact >Create Customer Account > Fill up details from the CAFForm>Create BillingAccount>CreateSalesOrder >SelectService asWireless,ServicetypeasWLLandservicesubtypeasWLLMobile> Enter WLL Handset Acquisition Type and WLL ES Number > Save the Sales order >Number Availability Check > Assign WLL mobile Plan > Assign Facility > Assign Accessory > Check Accessory availability > Save the Order > Create Demand Note > Receive Payment against Demand Note > Check Order Status to find out the present status of Connec tion. 9

WLLShiftWithinsameExchangewithoutNumberChange
HomePage>Masterdata>Customerasset>OpenIbase>Ibase Screen>ShiftCustomerAccount>CreateNewAddresswithsame Exchange>SelectTransactionType>CreatingServiceOrder>Select OrdertypeasshiftwithinExchangewithoutNumberchange>Fill otherdetailssuchasnatureofshift>ClickonSubmit>SaveThe ServiceOrder>StatusofDisconnectOrderisInProgress>Check OrderStatustofindoutthepresentstatusofConnection> 10