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ACTIVE AGEING
Mdm Anjelay has been a part of the Active Neighbours Programme since 2010 and enjoys interacting with different groups of customers. PHOTO: KOH MUI FONG
of the programme is that the banks older customers are informed about self-service banking options that are easy to use and can help make their lives more convenient. Mdm Anjelay Govindasamy has been a part of the Active Neighbours Programme since 2010, and has found it useful for her. Since joining the programme, I have improved my interpersonal communication skills greatly. I enjoy interacting with different groups of customers and I am even learning some Mandarin words.
STAYING FINANCIALLY SAVVY
Other key issues such as financial prudence and managing the cost of medical treatment are also addressed. The workshops also educate seniors against becoming victims of financial scams and highlight existing government schemes that can help provide additional income. So far, about 250 senior citizens have attended the financial literacy programme conducted at the North East CDC. POSB aims to conduct another 16 workshops with the North East CDC within a year from now, and hopes to reach out to a total of 900 participants by then.
LASTING POWER OF ATTORNEY
To support active ageing in terms of banking needs, POSB has worked with organisations including the Ministry of Social and Family Development (MSF), WINGS, the Council for Third Age (C3A) and various Community Development Councils (CDCs). One such initiative is the Active Neighbour Programme that was announced in June 2009. Under this scheme, POSB hires retired Singaporeans as part-time staff to teach other seniors on the use of self-service banking machines and to help them with their banking transactions at POSB branches. The programme aims to provide meaningful employment to retirees. Apart from helping Active Neighbours to continue contributing to society, the other key benefit
Its important to spend prudently, especially in your silver years as your spending is likely to exceed your income. The good news is that you can educate yourself to stretch your dollar. Common topics seniors are concerned about include investment, insurance and financial management. As part of POSBs commitment to promote active ageing, it offers a series of financial literacy programmes. The bank has worked with various CDCs to educate mature customers on becoming more financially savvy. The workshops cover a wide range of topics such as post-retirement investment. This is an important aspect of financial planning that should not be overlooked. Investing wisely can help provide retirees with a stable source of additional income that can help defray their cost of living.
One challenge that the ageing population faces increasingly is the state of their mental health. To address this, POSB is seeking to help MSF to raise the awareness of the Lasting Power of Attorney (LPA), a tool that can help you and your loved ones plan ahead. Should your mental capacity become diminished, an LPA can help alleviate the difficulties your loved ones may face. An LPA is a legal document that allows you to voluntarily appoint one or more people to act and make decisions on your behalf if you lose your mental capacity. The people you appoint can be responsible for key areas of your life, including banking matters. An LPA allows you to protect your interests by choosing people you trust to act and make decisions on your behalf should you lose the capacity to make your own decisions one day.
As a bank, one of our main priorities has always been offering our customers greater convenience and helping improve their financial literacy. These initiatives not only make our customers lives easier, they help us give back to the community.
Derrick Goh
HEAD OF POSB
Active agers are becoming an increasingly important group in Singapore, and engaging them through education, outreach and partnership is a good way towards developing an inclusive society where everyone is able to lead meaningful lives. Said Head of POSB Derrick Goh: As a bank, one of our main priorities has always been offering our customers greater convenience and helping improve their nancial literacy. These initiatives not only make our customers lives easier, they help us give back to the community.
This is the 13th story in a 19-part collaboration between TODAY and POSB.