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Manage Enterprise Risk and Compliance

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Managing Risk and Compliance


Managing Risk and Compliance Today, organizations are growing at an unprecedented rate. They are not only Unified Approach Protecting Value SAP Innovations

expanding into multiple markets, but also entering new verticals. While this expansion creates significant opportunity, it also entails tremendous risk. With highly regulated markets and complex compliance requirements and an increase in both internal and external threats to the organization stakeholders are demanding greater transparency and more effective management practices.
Managing risk is no longer an afterthought for organizations. Instead, it must be at the forefront for achieving organizational goals. Organizations need the proper resources, processes, and technology to monitor and manage risk. They must also minimize the duration and impact of any events that do occur.

Noncompliance or regulatory risk Including import and export trade compliance, doing business with restricted or denied parties, or adherence to other industry-specific regulations. Improper employee or third-party behavior risk Including violation of codes of conduct, internal fraud as a result of excessive access granted to transactional systems, collusion, or bribery and corruption. Nonsustainable business practice risk Resulting in damage to an organizations brand and reputation.

68%
Of organizations admit they were caught off guard by an operational surprise in the last five years
Source: Beasley, Branson, and Hancock, July 2012

Types of risk include:

Enterprise-based or strategic risk Typically 10 to 20 risks managed at this level. Business processbased or operational risk For example, risks associated with procure-to-pay processes or health and safety. Hundreds of risks managed at this level.

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Unified and Comprehensive Approach


Managing Risk and Compliance Unified Approach Protecting Value SAP Innovations Risk and compliance challenges are constantly increasing and changing. However, far too many organizations continue to approach these challenges with manual and disconnected responses. As they identify new requirements and risks, most organizations develop new and unique sets of responses and controls across organizational units. They do this instead of building on existing compliance and risk programs and processes. This leads to duplication of effort and an inability to establish a holistic view of risk exposure. As a result, many organizations have a poor understanding of their true compliance status. Furthermore, managing these responses and control efforts through disparate tools does not enable synergies, automation, or the leveraging of existing frameworks. SAP solutions for governance, risk, and compliance help organizations to leverage best practices with scalable, enterprise solutions. These enable repeatable, automated, and unified responses.

Driven by the need for greater predictability, greater efficiency, and reduced effort, organizations require integrated solutions and a unified, comprehensive approach to managing risk and compliance. Manual, ad hoc, or individualized responses are no longer adequate. Information and responses cannot be dated or reactive, but must be relevant and timely.

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Protecting Value, Optimizing Performance


Managing Risk and Compliance Unified Approach Protecting Value SAP Innovations

SAP solutions for governance, risk, and compliance (GRC) help to reduce the cost and effort of managing GRC while protecting revenue streams and optimizing financial performance. The applications automate GRC activities by leveraging best practices and providing a scalable enterprise platform. This enables proactive prevention of risk events and compliance violations, allowing organizations to embed GRC programs into strategy and planning.
Reduce costs and improve the productivity of compliance, risk, and audit programs to deliver faster time to value and higher ROI Reduce risk and compliance violations, and minimize the impact of risk events on business performance Improve operational efficiency and optimize business operations on an ongoing basis to minimize risk events Improve communication concerning risk and compliance issues between practitioners, managers, and company executives Reduce the number of redundant and duplicative controls by unifying risk responses at the process and strategic levels Reduce the number of manual processes and manual controls with automated workflows, automated controls, and automated risk monitoring
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66%
Of executives consider enterprise risk management somewhat or extremely important
Source: SAP insider Research

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SAP Innovations
Managing Risk and Compliance Unified Approach Protecting Value SAP Innovations

SAP solutions for governance, risk, and compliance leverage the latest technology innovations. The software enables a rapid response where attention is required, real-time visibility into the status of responses and controls, and automated monitoring with real-time alerts. Anywhere access allows staff to respond quickly, whatever their location. Meanwhile, highly scalable yet flexible deployment options empower risk and compliance managers enterprise-wide.
SAP solutions for GRC continue to benefit from technology innovations such as the SAP HANA platform. This allows GRC professionals to monitor high data volumes from various sources through solutions such as the SAP Access Control Role Analytics and SAP Fraud Management analytic applications. This enables exception alerts and supports real-time decision making. Analytics solutions from SAP enable worldclass reporting to cut the cost and effort of audits and allow organizations to visualize the status of risk exposure and compliance. The solutions also report on social, environmental, and economic performance and improvements. Mobile apps from SAP give GRC professionals and others continuous access to reporting and alerts, new-user access requests, and sanctioned-party list screening. This helps ensure a fast response, improves decision making, and reduces risk. Cloud-based software, such as the SAP Carbon Impact OnDemand solution, enables fast, low-risk deployment. It minimizes the IT footprint while helping to ensure long-term scalability and flexibility along with technology and process integration.

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Unified Solutions for Managing Risk


Solution Overview Access Risk Management Enterprise GRC Global Trade Compliance Sustainability Reporting Financial Excellence Why SAP? Global Trade Compliance Manage international trade and special procedures including denied-party screening. Sustainability Reporting Communicate sustainability performance from a social, environmental, and economic perspective. Set goals and target improvements. Enterprise Governance, Risk, and Compliance Enable effective enterprise risk management with mitigating controls and ongoing compliance monitoring, and identify and reduce fraudulent activity. Access Risk Management Minimize access risk and prevent fraud while managing critical access.

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Managing Enterprise Risk and Compliance


Solution Overview Access Risk Management
Detection and Prevention Monitor and Respond Analytics

Enterprise GRC Global Trade Compliance Sustainability Reporting Financial Excellence Why SAP?
Enterprise Governance, Risk, and Compliance Global Trade Compliance
Restricted-Party Screening Export and Import Electronic Invoicing for Brazil Monitor Special Requirements Respond Reporting

Sustainability Reporting

Economic Performance

Social Performance

Environment Performance

Monitor and Improve

Respond

Reporting

Identify Risk

Link Impacts and Drivers

Analyze

Monitor and Improve

Document Business Processes

Scope Audits

Manage Policies

Evaluate and Test Controls Respond Reporting

Define

Analyze Data

Detect Fraud

Investigate Fraud

SAP offers a comprehensive set of scalable solutions that enable a unified enterprise response to risk and compliance management.

Access Risk Management

Analyze Access Risk

Manage Access

Maintain Roles

Monitor Privileges

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Access Risk Management


Solution Overview Access Risk Management
Capabilities

Benefits
SAP Innovations

With the SAP Access Control application, organizations can automate key processes to detect, remediate, and prevent access violations, streamline user provisioning, and centralize role management. This helps reduce the cost of access management, audit, and ongoing compliance activities and minimize the risk of internal fraud.
Using manual processes and spreadsheets to manage access risk is not only resource intensive and time consuming. Its also costly and can expose organizations to unnecessary risk. With SAP Access Control, organizations can move beyond manual processes for managing access risk. The application supports the management of segregation of duties, critical and sensitive access, and superuser access. It also automates the compliant provisioning of users, periodic user and role certifications, and the design and maintenance of compliant roles. And because access risk is managed on an exception basis, IT administrators can focus their time and resources on value-adding initiatives.

58%
Find it difficult or very difficult to establish and maintain a comprehensive program to monitor access
Source: Insider Profiles, March 2012

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Minimizing Access Risk and Preventing Fraud


Solution Overview Access Risk Management
Capabilities

Benefits
SAP Innovations

Access-Risk Analysis With the SAP Access Control application, organizations can accurately identify and remediate violations associated with segregation of duties and critical access in real time. User-Access Management SAP Access Control automates access assignments across SAP and non-SAP software. It also helps to prevent access violations through embedded risk analysis. Role Management Users can define and maintain compliant roles in business-friendly terms and language. Periodic Certification of Authorizations Reporting functionality within SAP Access Control enables organizations to conduct periodic user-access reviews. They can also run checks to help ensure that mitigating action is effective in the case of segregation-of-duty conflicts. Emergency Access Management With SAP Access Control, organizations can confidently authorize users to perform superuser activities outside their role. The software enables them to do this using firefighter login identification in a controlled, auditable environment.

80%
Reduction in the amount of human effort associated with provisioning and deprovisioning at Infosys, a global IT services company
Source: SAP Customer Success Story

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Solution Overview Access Risk Management


Capabilities

Reducing the Cost of Access Management and Ongoing Compliance Activities


With SAP Access Control, organizations can move beyond manual processes for managing access governance activities. And because access risk is managed on an exception basis, IT administrators can focus their time and resources on value-added initiatives.

Benefits
SAP Innovations

50%
Fewer support calls made to customer service following Naturas deployment of SAP Access Control
Source: SAP Business Transformation Study

Employees request access using a self-service portal, to streamline the process and reduce IT resources required. The application tests for segregation-of-duty and critical-access violations and enforces the assignment of mitigating controls prior to approval.

Organizations can reduce costs by: Maintaining a comprehensive audit trail of user and role management activities Centrally storing all logs and approvals, eliminating the need to search repositories to prove compliance during an audit

Automating compliance reviews of user access, role authorizations, risk violations, and control assignments Delivering a closed-loop process for managing emergency access Automating the process of requesting, approving, and assigning access Providing continued visibility of the access risk management process with multiple reporting options

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Innovations for Access Risk Management


Solution Overview Access Risk Management
Capabilities

Benefits
SAP Innovations

A flexible framework enables organizations to leverage existing technology investments. In this way, they can extend the value of SAP solutions for governance, risk, and compliance across the enterprise, reducing total cost of ownership and streamlining GRC processes.

15
Weeks for implementation of automated access controls by itelligence at railcar management services provider TTX Company
Source: itelligence, an SAP partner

SAP HANA Platform With the SAP HANA Analytics Foundation for SAP solutions for GRC and integration with the SAP NetWeaver Business Warehouse application, organizations can create a virtual data model. This enables custom reporting through the SAP BusinessObjects portfolio and other industry-standard tools. As well as providing the transparency required by auditors, this also gives organizations the flexibility to innovate business processes and improve productivity.

Mobile The SAP GRC Access Approver mobile app simplifies approvals, enabling IT staff to address access requests from supported mobile devices. The software not only shows the access requested, but the potential risk associated with assignment as well as any mitigating controls.

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Enterprise Governance, Risk, and Compliance


Solution Overview Enterprise GRC
Capabilities

Benefits
SAP Innovations

SAP solutions for governance, risk, and compliance integrate risk management activities, optimize control, and support expanding compliance requirements. These solutions drive down costs associated with continuous monitoring, collaborative workflows, and issue management while minimizing the risk of fraud.
SAP solutions for GRC allow management to focus on business value drivers. The solutions identify key activities and processes that create business value. Organizations can then set and manage objectives for optimizing and protecting this value. Our software enables organizations to optimize control management by identifying and, in some cases, automating control and compliance activities across business systems. The solutions link these activities to initiatives and compliance programs so that control responses are shared and not duplicated. SAP solutions for GRC also help to reduce fraud with earlier, more accurate detection. The software uses rules and predictive analytics to adapt to changing fraud patterns.

90%
Of companies that have integrated governance, risk, and compliance have had results that met or exceeded their expectations
Source: OCEG 2012 Maturity Survey

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Governance, Risk, and Compliance


Solution Overview Enterprise GRC
Capabilities

Benefits
SAP Innovations

With SAP solutions for governance, risk, and compliance, users can define business value or revenue drivers in terms of organizational and geographic factors, processes, and related strategic initiatives. They can also identify and assess enterprise risk in the context of the impact on value or revenue drivers. Organizations can focus audit, compliance, control, and policy management on areas of critical value, pinpointing revenue-adding activities. They can then model business outcomes with scenario analysis and simulations to predict patterns and efficiently manage responses. Users gain a 360-degree view of risk, control, and compliance management across all business systems. Organizations can manage residual risk by embedding policies and controls into business processes. They can also define a fraud protection program through simulation and calibration.

5%
Of revenues are lost to fraud each year by a typical organization
Source: ACFE Report, 2012

Collaborative surveys and assessments help ensure that all risks are identified and assessed by business and subject matter experts and that controls are tested. Issue management functionality then enables users to make effective action plans and assign accountabilities.

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Managing the Most Important Business and Fraud Risks


Solution Overview Enterprise GRC
Capabilities

Benefits
SAP Innovations

SAP solutions for governance, risk, and compliance help ensure better protection of value and increase gains from opportunities. They provide a basis for more effective reporting on policies and controls and help organizations to reduce fraud, waste, and abuse with efficient fraud management functionality.

50%
Of companies are using outdated risk management solutions
Source: SAP insider Research

Better Protection of Value Gain a better understanding of cause-andeffect relationships between risk drivers, risk events, and their consequences. Organizations reduce the impact of loss events and recover faster from unplanned events. They can also exploit emerging opportunities earlier. Effective Reporting on Policies and Controls Achieve increased consistency in control information across the enterprise, with more

effective control automation and policy management. Users benefit from increased transparency and visibility into compliance status. In addition, the cost and effort of compliance and internal control management and audit is cut. External audit fees are also reduced. Reduction in Fraud, Waste, and Abuse Leverage the power and speed of the SAP HANA platform to reduce fraud, waste, and abuse. Users can identify and detect fraud more effectively over large sets of data and make notifications or take follow-up steps at an earlier stage.
2013 SAP AG or an SAP affiliate company. All rights reserved.

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Solution Overview Enterprise GRC


Capabilities

Innovations for Enterprise Governance, Risk, and Compliance


A flexible framework enables organizations to leverage existing technology investments. In this way, they can extend the value of SAP solutions for governance, risk, and compliance across the enterprise, reducing total cost of ownership and streamlining GRC processes.

Benefits
SAP Innovations

60%
Of companies indicated that integrating processes reduced gaps in risk and compliance procedures
Source: OCEG Maturity Survey, 2012

Applications SAP solutions for GRC monitor transactions, configuration, master data, and risk thresholds within the application layer to provide users with timely alerts and exceptions. SAP HANA Platform Using the SAP HANA platform, SAP solutions for GRC benefit from greater and timelier access to data for monitoring and reporting purposes.

Mobile The SAP GRC Policy Survey mobile app simplifies the policy receipt and acknowledgement process even further, allowing the distribution of policy surveys using mobile devices. Unlike other mobile approval products, SAP GRC Policy Survey not only shows the policy being requested for acknowledgement, but allows for testing of knowledge if desired.

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Global Trade Compliance


Solution Overview Global Trade Compliance
Capabilities

Benefits
SAP Innovations

The SAP Global Trade Services application helps companies to manage global trade operations, improve ongoing trade compliance, and streamline crossborder supply chain activity, including automation of compliant import and export processes.

80%
Less time spent on vendor data maintenance at Allied Mills
Source: SAP Business Transformation Study

With direct integration throughout the supply chain, SAP Global Trade Services helps organizations to accelerate and optimize trade processes. So they can cut costs, reduce the risk of trade penalties and fines, and clear outbound and inbound customs faster.

Organizations can increase supply chain efficiency by automating global trade business processes and helping to ensure compliance with an extensive, integrated library of trade regulations. They can also maximize global trade profitability by automatically identifying and leveraging the broadest possible set of trade agreements, duty-suspension programs, and cost-saving opportunities.

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Solution Overview Global Trade Compliance


Capabilities

Optimizing Global Trade Operations and Helping Ensure Trade Compliance


The SAP Global Trade Services application streamlines global trade management processes, including: Export and import management Classify products, comply with regulations, manage embargo checks and export and import licenses, calculate duties, generate documentation, handle customs warehousing procedures, track inventory, streamline electronic communications, and manage letters of credit. Support for specialized customs procedures Carry out complex tasks, such as managing customs warehouses and inward and outward processing relief. Trade preference management Manage and request vendor declarations, determine product eligibility for preferential treatment, and issue certificates of origin while taking advantage of free trade agreements to maximize profitability. Restitution management Automate processes associated with the European rules regarding the import and export of agricultural goods, manage securities and restitution procedures, calculate restitution amounts, and gain insight into restitution activities.

Benefits
SAP Innovations

25%
Year-on-year productivity increase reaching 100% for Fonterra in 4 years
Source: Fonterra

Sanctioned-party screening Automate the screening of third parties, employees, and contractors to help ensure you are not conducting business with persons on denied or sanctioned-party lists.
2013 SAP AG or an SAP affiliate company. All rights reserved.

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Enabling a Secure, Global Supply Chain


Solution Overview Global Trade Compliance
Capabilities

Benefits
SAP Innovations

By automating global trade compliance processes, organizations can accelerate trade. They can reduce compliance violations, and minimize delays at national borders. Companies can improve profitability by staying compliant with global regulations, reducing duties and landed cost, and lowering inventory carrying costs.
With the SAP Global Trade Services application, organizations can control costs, reduce the risk of trade penalties and fines, and clear inbound and outbound customs faster. The software can help automate and streamline trade processes for improved international operations, ongoing compliance, and tight integration throughout the cross-border supply chain regardless of industry or business size. The solution helps organizations to: Reduce the cost and effort of global trade compliance Eliminate time-consuming, manual tasks and boost productivity with automation Minimize fines and penalties from trade compliance violations Protect company brand and image and avoid trade with sanctioned or denied parties Speed outbound and inbound customs clearance, reducing unnecessary delays Increase customer satisfaction and exceed partner expectations
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35%
Increase in internal trade compliance rating for Applied Biosystems
Source: Applied Biosystems

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Innovations for Global Trade Compliance


Solution Overview Global Trade Compliance
Capabilities

Benefits
SAP Innovations

Innovative technology from SAP improves the speed, agility, and accuracy of global trade, special customs procedures, and sanctioned-party screening. It does this by processing large amounts of data, linking closely to enterprise resource planning and customs regimes e-filing systems, and enabling the mobile workforce.
Applications The SAP Global Trade Services application integrates at key points within transactional as well as country-specific e-filing systems, to streamline the trade process. SAP HANA Platform Leveraging SAP HANA, organizations using SAP solutions for governance, risk, and compliance benefit from greater and timelier access to data for monitoring and reporting purposes. Mobile Mobile functionality to enable sanctioned-party list screening simplifies the screening process of internal and external parties even further, allowing positive hits to be viewed and supported from mobile devices. The software not only shows the positive hit with related details, it also allows users to take decisive action.

2x
The amount of international shipments processed in a day by Pelican
Source: Pelican

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Sustainability Reporting
Solution Overview Sustainability Reporting
Capabilities

Benefits
SAP Innovations

The SAP Sustainability Performance Management analytic application ties key business information from SAP solutions to sustainability objectives. This means that companies can focus on strategic execution and achieving sustainability goals instead of data collection.

100%
Of the top ten companies on the Dow Jones Sustainability Index run better with SAP software
Source: SAP Sustainability Report for 2011

With greater focus on sustainability and higher expectations for transparency and performance improvement, companies must manage large amounts of data. Many companies find it difficult to analyze their progress in sustainability due to: An inability to align operations with sustainability objectives A lack of reliable sustainability data resulting from manual processes Excessive time and cost spent with no improvement to sustainability performance

SAP Sustainability Performance Management ties information from operational systems to sustainability, enabling: Credible sustainability disclosures Efficient data collection and calculation Goal setting and targeting of profitable new initiatives Performance management analysis Integration with other SAP solutions
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Proactive Performance Management


Solution Overview Sustainability Reporting
Capabilities

Benefits
SAP Innovations

The SAP Sustainability Performance Management analytic application enables companies to report social, environmental, and economic performance and manage key performance indicators (KPIs). They also support the efficient collection of data from business users and business process owners as well as collecting KPI data from enterprise systems. Workflow, data requests, validation, and approval processes facilitate collection of data. Organizations can establish sustainability initiatives at the corporate, subsidiary, or site levels and determine return on investment from those initiatives from social, community, energy, greenhouse-gas emissions reduction, and water-conservation programs to financial, product, and safety programs. Powerful analytic functionality enables users to aggregate results and examine performance across multiple dimensions. Dashboards and scorecards provide clear and insightful graphical displays. SAP Sustainability Performance Management synchronizes with key master data in SAP Business Suite applications and incorporates data from operational SAP software.

85%
Of the quantitative key performance indicators available in the solution have integration touch points with other SAP solutions
Source: SAP Consulting organization

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Solution Overview Sustainability Reporting


Capabilities

Evolving to Proactive Sustainability Performance Management


The SAP Sustainability Performance Management analytic application helps organizations to improve financial performance by aligning key sustainability indicators with corporate business strategies, risk management, and process improvements. This supports goal setting while making reporting more efficient and cost-effective.
By embedding social, environmental, and economic sustainability initiatives across operations, supply chain, and customer relationships, companies can turn risks into opportunities and encourage sound business strategies that make their business more competitive and profitable. Built on proven management processes and tools developed over decades for improving corporate performance, SAP solutions help organizations to move beyond essential monitoring and reporting to creating actionable information and insights. In addition, they can help companies to: Reduce time, cost, and errors in gathering data and compiling disclosures

Benefits
SAP Innovations

85%
Of companies take environmental, health, and safety issues into account during core business planning
Source: SAP Performance Benchmarking

Increase credibility with stakeholders and strengthen their brand through better global transparency and accountability
Focus on strategic execution and target profitable business opportunities

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Innovations for Sustainability Reporting


Solution Overview Sustainability Reporting
Capabilities

Benefits
SAP Innovations

New technologies are transforming the way that organizations and stakeholders interact across the value chain. These innovations promote better organizational alignment on key objectives, more efficient data collection from systems and people, and more robust tools to drive performance improvements.

33%
Of companies have environment, health, and safety performance dashboards that employees and some customers can access centrally
Source: SAP Performance Benchmarking

Mobile Mobile apps from SAP promote a culture of transparency and enable professionals on the go to have access to key information at all times. Analytics Embedded analytics, as well as analytics extensions to solutions, support improved decision making at all levels of the organization with role-relevant information. They also enable the sharing of best practices.

SAP HANA Platform In-memory database solutions such as SAP HANA can process large volumes of raw quantitative and qualitative data from numerous sources. Tying this data to objectives provides companies with better performance insights. Linking information with initiative scenarios enables better decisions based on a more robust analysis of ROI.

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Achieve Financial Excellence Value Map


Solution Overview Access Risk Management Enterprise GRC Global Trade Compliance Sustainability Reporting Financial Excellence Why SAP? Accounting and Financial Close
Financial Accounting Entity Close Corporate Close Reporting and Disclosure Financial Close Governance

Financial Performance Management

Develop and Translate Strategy

Planning, Budgeting, and Forecasting

Profitability and Cost Analysis

Monitoring and Reporting

Treasury and Financial Risk Management


Collaborative Finance Operations Enterprise Risk and Compliance Management

Payments and Bank Communications

Cash and Liquidity Management

Debt and Investments Strategies

Financial Risk Management

Commodity Risk Management

Receivables Management

Collaborative Invoice to Pay

Travel Management

Shared Services Framework

Protect revenue streams and optimize financial performance.

Enterprise Governance, Risk, and Compliance

Access Risk Management

Global Trade Compliance

Sustainability Reporting

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Why SAP?
Solution Overview Access Risk Management Enterprise GRC Global Trade Compliance Sustainability Reporting Financial Excellence Why SAP? Reduce Cost and Effort to Manage Risk and Compliance SAP solutions for governance, risk, and compliance enable organizations to automate risk and compliance activities while leveraging best practices and a scalable enterprise platform. Confidently Protect Revenue Streams, Shareholder Value, and Reputation Leveraging powerful functionality within SAP solutions for GRC, organizations can take proactive steps to minimize risk events and fraud and prevent compliance violations from occurring. Optimize Performance and Results Supported by SAP solutions for GRC, organizations can optimize their results by embedding risk and compliance programs into business processes and sustainability performance objectives.

Riskier business. Tougher regulations. Higher stakeholder expectations. Leverage the real-time risk visibility needed to meet financial management challenges headon. Protect profitability by automating risk and controls, monitoring and helping ensure regulatory compliance, and establishing clear board oversight.

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CMP 23824 (13/04)

Learn how CFOs are gaining the visibility to lead: http://www.sap.com/campaigns/2012_02_cfo-lob/index.epx Join the SAP GRC Community: http://scn.sap.com/community/grc SAP Compliance Resource Center: http://www28.sap.com/mk/get/SEA12RC Join the sustainability conversation: http://scn.sap.com/community/sustainability Facebook: http://www.facebook.com/SAPGRCConnect

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2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies (SAP Group) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.