Overview
Freescale maintains confidential Crisis Management (CMP) and Business Continuity Plans (BCP) with detailed processes for addressing situations that threaten the health and safety of our employees, or our ability to continue to meet our obligations to customers and other stakeholders. This document is designed to provide a non-confidential overview of the Freescale CMP and BCP framework in response to customer inquiry.
Contents
Statement of Crisis Management Plan & Business Continuity Definitions/Acronyms Introduction Purpose/Scope Crisis Management Team Objectives/Functions Freescale Corporate Crisis Management Team General Crisis Response Freescale Site Crisis Management Expectations 3 3 4 4 5 5 6 8
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Definitions / Acronyms
Definition of a Crisis
There is a difference between an emergency and a crisis. An emergency is defined as a sudden, unexpected event requiring immediate action to protect people, the environment or property. Examples include fires, natural disasters, or chemical spills. Emergencies are handled by first responders such as fire departments and Freescale Emergency Response Teams. A crisis is much broader event, with a larger impact. It may be sudden and unexpected, or it may develop over a period of time. A crisis is defined as an event which, if not handled in an appropriate manner, may have a major negative impact on the companys profitability or reputation. Examples include major emergencies, human resource issues, ethical issues, product safety issues, civil unrest or third-party attacks. Crisis events typically require actions by multiple departments, communications to employees and other stakeholders, and a response to both the shortterm and long-term impacts of an event.
Acronyms
BCP: Business Continuity Plan CMP: Crisis Management Plan CMT: Crisis Management Team EHS: Environment, Health & Safety
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Introduction
Freescale deploys a four-tier approach to Crisis Management and Business Continuity. Each tier focuses on a specific risk area, and corporate guidelines are established for each tier. Site/Regional Crisis Management Freescale sites/regions will maintain a site/regional-specific Crisis Management Plan(s), which assures the rapid recovery of business operations and/or facilities infrastructure from a business interruption (i.e., buildings, communication, power, natural gas, heating/cooling, multiple injuries or death, etc.). Product Supply Continuity The Product Supply Business Continuity Plan will attempt to assure product delivery to our customers. Information Protection The IT Systems Business Continuity Plan will address the recovery of the Freescale data systems. Procurement Continuity The Global Procurement Business Continuity Plan will attempt to assure the delivery of raw materials to the Freescale sites. During a local crisis event, all tiers interact with and complement each other at a site level. In the event of a largescale crisis, the Corporate Crisis Management Team will manage the event and pull in the support of all four tiers. The Corporate Crisis Management and Business Continuity Plan will establish corporate level crisis management responsibilities and site crisis management expectations.
Purpose / Scope
The purpose of this document is to summarize the corporate response procedures in the event of a crisis situation, with the intent to minimize the effects of the incident on people, the community, company operations, our customers and the environment. This plan applies to all Freescale operations. This plan will be reviewed annually or as changes occur.
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Any corporate team member can convene the Corporate CMT. The Corporate CMT may use mobile phones, voicemail, fax, e-mail or teleconferencing lines to assist with communication. If anyone on the Corporate Core CMT team is contacted he/she will contact the remaining Corporate Core CMT representatives as necessary. If contacted, Corporate Core CMT members will follow the steps below: Review the incident and current known facts. Identify and gather internal resources to address the incident (i.e. HR, Security, EHS, etc). Manage the incident by splitting/delegating areas of responsibilities. Follow procedures and checklists as required to appropriately respond to the notification. Arrange for administrative and other support as needed during the incident. If a physical meeting location is needed, proceed to secure it.
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Management Techniques
Dealing effectively with a crisis requires special management techniques. The sequence of activities the team will generally follow is: Establish the known facts Assess the impacts (consider worst case scenarios) Identify key issues Set priorities Involve the appropriate people Assign actions and deadlines Communicate core message Re-evaluate the situation and revise the response
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Crisis Communications
A representative from Corporate Communications will be appointed to handle all public inquiries. In addition, each site will have trained designees who can act as spokespeople until corporate communications can be involved. This person and backups will be identified and trained well in advance. Per company policy, all media and other public inquiries will be referred to the designated spokesperson. Only designated spokespersons will speak to the news media or make official statements on behalf of Freescale.
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Convening meetings/drills at least once per year to test the team and plan, unless actual site events cause the team to activate Making appropriate notifications to the Freescale Corporate CMT as directed by the trigger points noted in Section 6.0 of this document. Conducting and documenting a post-incident review following CMT events and/or drills to identify and implement corrective actions. In the event of an actual activation, a completed copy of the Post-Incident Evaluation will be sent to Corporate CMT Coordinator after the event for review with the Corporate Crisis Management Team.
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How to Reach Us
Home Page: www.freescale.com Web Support: www.freescale.com/support USA/Europe or Locations Not Listed: Freescale Semiconductor, Inc. Technical Information Center, EL516 2100 East Elliot Road Tempe, Arizona 85284 +1-800-521-6274 or +1-480-768-2130 www.freescale.com/support Europe, Middle East and Africa: Freescale Halbleiter Deutschland GmbH Technical Information Center Schatzbogen 7 81829 Muenchen, Germany +44 1296 380 456 (English) +46 8 52200080 (English) +49 89 92103 559 (German) +33 1 69 35 48 48 (French) www.freescale.com/support Japan: Freescale Semiconductor Japan Ltd. Headquarters ARCO Tower 15F 1-8-1, Shimo-Meguro, Meguro-ku, Tokyo 153-0064, Japan 0120 191014 +81 3 5437 9125 support.japan@freescale.com Asia/Pacific: Freescale Semiconductor Hong Kong Ltd Technical Information Center 2 Dai King Street Tai Po Industrial Estate, Tai Po, N.T., Hong Kong +800 2666 8080 support.asia@freescale.com For Literature Requests Only: Freescale Semiconductor Literature Distribution Center P.O. Box 5405 Denver, Colorado 80217 1-800-441-2447 303-675-2140 Fax: 303-675-2150 LDCForFreescaleSemiconductor@hibbertgroup.com Information in this document is provided solely to enable system and software implementers to use Freescale Semiconductor products. There are no express or implied copyright license granted hereunder to design or fabricate any integrated circuits or integrated circuits based on the information in this document. Freescale Semiconductor reserves the right to make changes without further notice to any products herein. Freescale Semiconductor makes no warranty, representation or guarantee regarding the suitability of its products for any particular purpose, nor does Freescale Semiconductor assume any liability arising out of the application or use of any product or circuit, and specifically disclaims any and all liability, including without limitation consequential or incidental damages. Typical parameters which may be provided in Freescale Semiconductor data sheets and/or specifications can and do vary in different applications and actual performance may vary over time. All operating parameters, including Typicals must be validated for each customer application by customers technical experts. Freescale Semiconductor does not convey any license under its patent rights nor the rights of others. Freescale Semiconductor products are not designed, intended, or authorized for use as components in systems intended for surgical implant into the body, or other applications intended to support or sustain life, or for any other application in which the failure of the Freescale Semiconductor product could create a situation where personal injury or death may occur. Should Buyer purchase or use Freescale Semiconductor products for any such unintended or unauthorized application, Buyer shall indemnify and hold Freescale Semiconductor and its officers, employees, subsidiaries, affiliates, and distributors harmless against all claims, costs, damages, and expenses, and reasonable attorney fees arising out of, directly or indirectly, any claim of personal injury or death associated with such unintended or unauthorized use, even if such claim alleges that Freescale Semiconductor was negligent regarding the design or manufacture of the part.
Freescale and the Freescale logo are trademarks of Freescale Semiconductor, Inc., Reg. U.S. Pat. & Tm. Off. All other product or service names are the property of their respective owners. 2011 Freescale Semiconductor, Inc. Document Number: FSLCRSMGTPLN REV 0