Dennis A.

Deschamps
495 Chestnut Street, Suite 19 Ashland, Oregon 97520-1577 Phone: (541) 631-8436 drmacintosh@dslextreme.com SKILLS Over twenty-four years of customer service experience Dependable, motivated, punctual, active learner, meticulous, self starter, and reliable Excellent organizational skills, flexible and versatile, able to work well under pressure Qualified in technical support, installation, troubleshooting, and repair Microsoft Office and email skills Experience in general administrative work PROFESSIONAL SKILLS Administrative Assistant/Data Entry/Inventory Control Experience with data entry and logging in a hospital and pharmaceutical setting using MS Access 2010 Provided support regarding Centricity, EPIC Emr and SIS to doctors, nurses and staff in a timely manner Interacted with various hospital and pharmaceutical employees such as nurses, doctors and interns in a number of settings Provided quality customer service in numerous settings as well as computer sales Supplied customer interaction and service through independent computer consulting Experience in inventory control and maintenance of computer systems Resolved various computer issues while providing customer service and correspondence Installation and testing of local area network and configuring of security settings as well as WiFi Upgraded entire campus to MSW Vista and MS Office 2007 PROFESSIONAL WORK EXPERIENCE Self Computer Consultant Self Computer Consultant Inova Desktop Support Technician The Nielsen Company Computer Support Technician Cedars-Sinai Medical Center Computer Support Technician Amgen Inc. Computer Deskside Support Technician Goodwill of Southern California Computer Sales and Service Technician WFS Financial Computer Consultant E.B. Electronics Computer Consultant DSL Extreme Technical Support Agent EarthLink Technical Support Agent Ashland, OR Glendale, CA Irvine, CA Hollywood, CA Los Angeles, CA Thousand Oaks, CA Los Angeles, CA Ontario, CA Van Nuys, CA Winnetka, CA Pasadena, CA 11/2013-Present 1/2006-10/2013 7/2013-7/2013 4/2013-4/2013 1/2012-2/2012 11/2009-2/2010 3/2007-5/2009 4/2006-6/2006 1/2005-1/2006 3/2004-12/2006 12/1995-3/2003

EDUCATION AND PROFESSIONAL TRAINING Glendale Community College, Glendale, CA Certification of Completion in Microsoft Office, Brainbench Computer Fundamentals Master Transcript ID #6573441 EdNet Career Institute, Woodland Hills, CA

2006 2006 2004

Certificate of CompTIA A+ Certified Professional/Microsoft Certified Professional Dale Carnegie Certificate of Achievement: Effective Communication and Human Relations 2003 Los Angeles Trade Technical College, Los Angeles, CA 1991-1993 Associate of Science and Certificate of Completion in Computer Science-Information Technology