Training Course

ITIL Implementation

Sharq Jaber Al-Mubarak St. Abeer Tower next to Behbehani Complex - 12 Floor Kuwait city Tel: (+965) 22410162/1 Fax: (+965) 22410163 Email: training@skillsinternationalkw.com Website: www.skillsinternationalkw.

Course Overview
The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITSM derives enormous benefit from a best practice approach as it is driven both by technology and the huge range of organizational environments in which it operates; it is in a state of constant evolution

Course Objectives

Improved IT services Reduced costs Identify the benefits of implementing ITIL in an organization Identify the activities and roles involved with the Service Lifecycle Improved customer satisfaction through a more professional approach
to service delivery

Improved productivity Improved use of skills and experience Improved delivery of third party service
Who Should Attend?
Technical IT professionals, business managers, team leaders, project managers IT support staff, IT consultants, business process owners, developers and any other individuals who require an understanding of ITIL, especially those looking to obtain further qualifications in this area.

Sharq Jaber Al-Mubarak St. Abeer Tower next to Behbehani Complex - 12 Floor Kuwait city Tel: (+965) 22410162/1 Fax: (+965) 22410163 Email: training@skillsinternationalkw.com Website: www.skillsinternationalkw.

Course Outline

How do you implement ITIL? Where do you start with ITIL? How does ITIL work in Service Wise? ITIL Project Preparation Definition of the IT Service Structure Selection of ITIL Roles and Role Owners Analysis of As-Is Processes: ITIL-Assessment Definition of the To-Be Process Structure Definition of Process Interfaces Establishing Process Control Designing the Processes in Detail Selection and Implementation of Application Systems ITIL Process Implementation and Training

Sharq Jaber Al-Mubarak St. Abeer Tower next to Behbehani Complex - 12 Floor Kuwait city Tel: (+965) 22410162/1 Fax: (+965) 22410163 Email: training@skillsinternationalkw.com Website: www.skillsinternationalkw.

Training Details

Course Duration Pre-Schedule Venue Training Fees Per Person Course Fees Include

5 Days 9 11 February 2014

Tuition documentation Curriculum and Training Handout Five star light snacks Completion Certificates

Sharq Jaber Al-Mubarak St. Abeer Tower next to Behbehani Complex - 12 Floor Kuwait city Tel: (+965) 22410162/1 Fax: (+965) 22410163 Email: training@skillsinternationalkw.com Website: www.skillsinternationalkw.