KRISTINA V.

JOHNSON, CIC, CISR

Carol Stream, Illinois 60188 (630) 337 -2378 teen516@yahoo.com

Driven executive with 25+ years of demonstrated success in strategically generating profitable growth and optimizing sales operations within the insurance sector seeks to contribute diverse talents in a challenging new position within a progressive organization. SUMMARY OF QUALIFICATIONS: A results and client-focused professional with a proven record of enhancing overall business and sales operations, consistently expanding business to previously untapped markets and exceeding projected quotas, margins and production goals. Quantifiable success in the implementation of innovative sales strategies that provide competitive edge and result in successful sales performance across multiple industries. A proven record of achievement in strategically capitalizing on marketing opportunities to create significant revenue and retain long-term professional relationships with key clientele. Instrumental in the training and mentorship of successful new sales force; promoted corporate culture and goal-setting, motivating personnel to achieve both professional and personal goals. CORE COMPETIENCIES: Research/Analysis/Estimates Strategic Partnerships/Alliances Business Development Management/Development Negotiation/Communication Customer Relations Optimal Presentation Skills Insurance Industry Expertise Strategic Planning PROFESSIONAL EXPERIENCE: ESSER HAYES INSURANCE GROUP (Formerly Spillman & Wotyla), Naperville, Illinois 1987 to 2012 Personal Lines Account Manager/Operations Lead Account Manager Duties: Served as consultant to high-profile clientele, conducting in-depth analyses/risk assessments, identifying coverage gaps and strategically sell diverse personal lines of insurance. Contacted prospective clients to prepare and present proposals, quotes and recommend coverage based on customer needs. Served as an intermediary between client and insurance company; prepared and calculated premiums, invoicing and collected initial premium from new policyholder. Provided on-going service to existing clients by offering policy upgrades and assistance during claims process. Generated significant profitable growth through retention/further development of major clients as well as the acquisition and provision of exceptional sales support/customer service to new clients. Demonstrated proven ability to prospect and capitalize on new growth opportunities as well as negotiate/close contracts through the development and implementation of strategic sales plans focused on generating significant revenue for the organization. Established database of client information utilizing agency computer technology. Grew client base and achieved sales goals every year.

Operational Enhancement and Leadership Duties: Developed electronic document imaging for entire personal lines client base resulting in the development of future guidelines for agency commercial client base. Served a subject matter expert in all areas of phone and computer/software upgrades. Designed and developed departmental guidelines for entire sales process from sourcing to close. Established, trained and mentored successful sales force; promoted corporate culture and goalsetting in order to motivate personnel to achieve uniform business objectives. Played a key role in the execution of key process improvement software integrations, implemented various customer, claims management and financial reporting systems. Advised business sectors on strategic market, technical, financial and cost-savings initiatives as well as regulatory policy in order to enhance overall business strategy and performance. Special Project: In 2006 Spillman & Wotyla had a catastrophic fire that wiped out the entire office. Coordinated with all employees utilizing self made phone list. Assigned duties to each individual and where they needed to be remotely working for the next week. Contacted claims adjuster to start recovery process. Liaised with phone company and had new phone lines/system installed. Within one week the company was reestablished in new office space. Commended by ownership and management for quick thinking and going above and beyond to restart office. EDUCATION/CERTIFICATION/LICENSURE: UNIVERSITY OF OREGON, Eugene, Oregon Completed Business Administration classes. Certified Insurance Counselor 1999 to Present Certified Insurance Services Representative 1992 to Present Insurance General INS 21, 22, 23 1991 to Present