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Susan J Atkinson
(630) 715-0649
SueCloe@comcast.net www.linkedin.com/in/susanjatkinson Chicago, IL

Healthcare Management

______________________________________________________________ Performance Profile/Performance Summary

Proven experience in Healthcare Leadership. A dedicated and dynamic leader with a well developed communication skill set to drive team unity, create goal focused environments, and motivate both groups and individuals to achieve shared and personal success. I am prepared to support and strengthen your organization in operational design, interpersonal relations, staff education, management technique and compliance skills.

Core Competencies
Program Design Training Development & Assessment Team & Relationship Builder Organizational, Analytical & Strategic Strategic Planning Regulatory Compliance Cultural Awareness

Professional Competencies
Compassionate & Active Listener Influences others to a positive course of action Adaptable Teaches from Experience Calm Centered in Excellence

Technical Competencies
Able to use and learn a wide variety of data and software technologies to enhance reporting, analysis, presentations and compliances. Volgistics Volunteer Database Administrator Citrix Homeworks (Electronic Records) Amplicare Electronic Records Bereavement Microsoft Office Systems ______________________________________________________________________________

Professional Experience
Volunteer Services Director - Illinois (9/2003 - 1/2014) Seasons Hospice & Palliative Care Inc., Des Plaines, IL Consistent support of Illinois Volunteer Services program, in accordance with best practices, Medicare compliance, accepted standards and organization policy for the 5th largest hospice in the United States Managed department staff, budget and operational reports, yearly strategic plan, compliance, clinical support and national site support Supervised activities of department including recruitment, training, assignment, retention, programs, education and support of volunteers for the Illinois Program Provided program orientation, training, regulatory education and support to National Volunteer Directors/Coordinators and the National Leadership Team in 16 states Authored protocols, forms, manuals and orientation used in daily operations at all site locations ensuring consistency, uniformity and quality in program marketing and design

Achievements
Built and assisted staff in maintaining a comprehensive volunteer recruitment program for all Illinois service areas Led 365 volunteers through Medicare approved Hospice Training in the past 5 years Through consistent and continuous support, maintained an average 70% Volunteer Retention rate Drove growth of Medicare required 5% of Volunteer Hours to Clinical Hours to 11.14% in 2013 Special Programs added during my tenure included: Vigil Loyal Friends Pet Team Bereavement Companions and Callers Music Companions, Spiritual Care Companions Legacy Inpatient Care Companions Camp Kangaroo We Honor Veterans Externs Interns Extended Services Operations Manager (1/1989 - 9/2003) Blue Goose Super Market Inc., St. Charles, IL Entrusted with all information processing systems including, but not limited to financial & management accounting for Pension Plan & Trust as well as the Family Partnership. Directed and administered the personnel program by research and formulation of operating and personnel procedures including payroll administration. Developed, evaluated and compiled performance and training standards for both line staff and management. Designed and facilitated corporate training classes supporting education and building customer service quality
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Professional Education/Credentials
Each position I have held has afforded the opportunity to grow in knowledge specific to the industry that I participated in. For these reasons I dedicated my time to create formidable personal tools that have enhanced my managerial and leadership skills.
College of DuPage University of Wisconsin Harper College Accounting Certification Advanced Wage & Salary Administration Non Profit Volunteer Management Certification Course

Affiliations
Compassion in Action The Twilight Brigade Chicago Chapter Vice Chair Executive Board of Directors (1/2000 - 1/2004) Prior Training Committee Chair, Volunteer Service & Support Liaison, Taskforce on Membership, Trainers Advisory Committee, Treasurer, Finance Committee Chair Sacred Dying Institute Certified Vigil Volunteer Trainer Compassion In Action Certified Bedside Volunteer Trainer National Hospice & Palliative Care Organization