BABUL NARAYANAN

Email: babulnv@yahoo.com Skype: babul.narayanan Mob: 00 !"#$%!!&'%( )*n+ia, MBA )-.ERA/*-N MANA0EMEN/, 12/EL3-M A4/ER SALES SER5*3E MANA0EMEN/ )$6YEARS, MANA0EMEN/ )%6YEARS, 3AREER SUMMARY AN1 -B7E3/*5ES A Telecom Professional with vast experience in UAE an+ 3ANA1A in various sectors like A89er Sale: Service Mana;emen9< /rainin; Mana;emen9< Accoun9 Mana;emen9< Au+i9: e9c.< looking to join a progressive organization that provides opportunities to contribute the best efficiency for advancement. 0UL4 E=.ER*EN3E /RA*N*N0

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3-M/EL< 1UBA*< UAE 1ec. &0!& > /ill 1a9e. 3-M/EL is the authorized service partner for S !" and #T$ mobile phone in %A& and the 'istributor for various leading mobile phone manufactures like S !"( #T$( )P# !&( *+A$,*&--"( SA.S%!/( +/( A+$AT&+( ! ,)A etc. .-S*/*-N: SEN*-R SER5*3E MANA0ER )/RA*NER, Ma?or Re:pon:ibili9ie:: 0erify the S+A1s and signing for the business deal. $entralized service account management for the operations in %A&( )-A!( )-A2( ,&!"A( %/A!'A( !)/&-)A $oordinate with principals( ensure immediate attention and escalation on issues received )ntroduce industry best practices and combine that expertise with in3depth knowledge of the team. 'evelop and implement group service policies and procedure. Set ,P)4s and track employees5department efficiency and productivity Performance evaluation of service centers all over the region and suggest improvement plans. )dentify training re6uirements for the group through T!) process and implement effective training $ontent development and module creation. *e focused on the business and ensure that customers are provided with the best service in an effective and efficient manner throughout the region

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SER5*3E 3*/Y< 1UBA*< UAE Nov. &00' > Mar &0!0 SER5*3E 3*/Y is the /rainin; 3en9er 7!okia $are Academy8 for the entire .&!A region( Nokia Repair 4ac9ory for %A& and the authorized Service $enter for 0ertu < Sony &ricsson and Samsung. )t is also the global technical support center for A@iom /elecom. .-S*/*-N: /RA*N*N0 MANA0ER Ma?or Re:pon:ibili9ie:: $arryout training need identification and prepare annual training plan. )mplement ,irkpatrick4s training evaluation model to analyze training effectiveness. 'eliver Technology 5 hands3on training 7+ab based8 for !okia for +9 &ngineers. 'evelop training modules and course materials for Technical5!on3Technical group Project .anagement for new repair factory5Service $enter rollout in various .iddle &ast countries and

)ndia -ecruitment and people development. +ead audit team and conduct 6uality audits and prepare audit report. Achievemen9:: 'eveloped and implemented the !okia -epair :actories in %A&( ,SA and in )ndia 'eveloped and rolled3out an advanced Training Academy for !okia .&!A in 'ubai. .R-7E3/S /3* )/urbo 3har;e *n+uc9ion, .ro?ec9: T$) is a comprehensive training program for the new recruits to optimize their performance and finally create a competency matrix to ensure their overall fitness for the organization. RR. )Repea9 Re+uc9ion .ro?ec9,: --P is to find out the root cause of high repeat rate in repairs through ;/&.*A< approach and to provide solutions to suppress the contributing factors for repeat repair.

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A=*-M /ELE3-M ).A-NE 3ARE,< 1UBA*< UAE Apr. &000 > -c9. &00' A=*-M /ELE3-M is the authorized distributor for all leading brands of mobile phone5data products in .iddle &ast and phone care is its service center. .-S*/*-N: SER5*3E *N3AAR0E )/rainer, Ma?or Re:pon:ibili9ie:: .anage the operation of the workshop 7Service $enter8. Streamline the service process for !okia( Sony &ricsson = Samsung. .onitor productivity and TAT )nventory .anagement. Service $laim .anagement. *udget preparation. %ndergo technical trainings and impart the same to the technical team. Achievemen9:: -eceived award and appreciation from the company for hard work and success in >??9 3ANA1*AN E=.ER*EN3E

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R-A1E B S3ACARD 3ANA1A *N3. Au;. &0!! > Nov. &0!& R-A1E BS3ACARD $anada )nc. is the subsidiary of the -ohde = Schwarz group of companies in /ermany providing support to customers in the areas of mobile radio communication( test and measurement and T0 broadcasting. .-S*/*-N: SER5*3E EN0*NEER )-7/2 -n 9he 7ob /rainer, Ma?or Re:pon:ibili9ie:: Service( calibrate( validate and support Test and .easurement instruments 7$.%>??( $.@A?? and Protocol Tester $-T%8 )n3house and n3site. 'ocumentation and preparation of the $alibration $ertificate in accordance with )S BC?>A standards Schedules workload and maintain ,P) targets and customer re6uirements. Trains the client on the setup( configuration( service( validation and proper use and care of e6uipment.

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R-0ERS CS3 *nc.< -N< 3ANA1A Au;. &0!0 > 7uly &0!! R-0ERS CS3 is the exclusive service partner for the national network providerD R-0ERS in $anada. )t provides hardware and software technical support for the devices like cell phones( internet modem( routers etc.

.-S*/*-N: 4UN3/*-NAL /ES/ S.E3*AL*S/ )/RA*NER, Ma?or Re:pon:ibili9ie:: %nderstand $anadian $ellular network architecture and product5service features( prepare training modules and impart trainings to technical and customer care people. 'o the functionality test on product features of new wireless5data devices and prepare test flow chart. rganize technical forum( discuss on critical failures and document it. E1U3A/*-NAL EUAL*4*3A/*-NS MBA 3 peration .anagement. Elec9ronic: B /elecommunica9ion: En;ineerin; )1iploma,. *oard of Tech. &xaminations( ,arnataka( )ndia . 7BEFFGBEEB8 7-ank holder for the college8 . .ajor SubjectsH &lectronics &ngineering( $ommunication &ngineering( &lectrical &ngineering .re>1e;ree. ../. %niversity( ,erala( )ndia. 7BEFIGBEFF8. .ajor SubjectsH Physics( $hemistry( .ath. *S- 000:&000 Serie: Au+i9orFLea+ Au+i9or certificate from )-$A /RA*N*N0 B 3ER/*4*3A/*-N 3ana+a: )n3plant Training at -). for - = S Test = .easurements &6uipments in $anada. 0ermany: Passed training on &'/&5%.TS technologies( lead3free soldering and Systematic Trouble shooting = -epair on the latest cellular phones5-: interface data products from Service = $ompetence $enter &urope( !okia /mbh( *ochum( /ermany. UAE: Attended training on /S.5/P-S Technology and @$'.A functions of $.% >?? -adio $ommunication Tester from -ohde = Schwarz &mirates +.+.$. UAE: )S E???H>??? Series Auditor5+ead Auditor Training from *S) .iddle &ast( AS and &:2. UAE: )n3house training on Adult education systems and practices *n+ia: )n3plant Training in *P+ )ndia +td. in &lectrocardiogram manufacturing facility. 0alid UAE( 3ana+ian and *n+ian 'river1s +icense. .ERS-NAL 1A/A 'ate of *irth !ationality Sex = .arital Status +anguages H >Ath .ay BECB H )ndian H .ale( .arried H &nglish( #indi( Tamil and .alayalam