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5 Trappers Way Pomona, NY 10970 Linkedin Profile


Global Business Solutions ~ SaaS ~ Business Transformation ~ Enabling Growth ~ Enterprise-Wide Initiatives Forward thinking, multi-talented and high-achieving Information Technology Executive, Business Partner and Quality Assurance Leader for global, Fortune 500 and government organizations. Offer 15 years of intense IT management experience, and deep knowledge of enterprise architecture, IT and business acumen, which results in proven ability to create, test and seamlessly integrate enterprise-wide solutions that deliver multimillion-dollar value and ROI. Excel in team building, developing talent and global collaboration while managing multiple IT projects/programs simultaneously as evidenced by many high-impact contributions and awards detailed below. Design and implement advanced QA, Performance Testing, System Tuning and Automation Testing methods with finesse. Admired for empowering teams to meet business objectives while completing enterprise solution projects on time and within budget, and resolving the inevitable challenges well before cost to cure escalates. Lowes Service System Solutions Manager states, The IT Program Manager and I knew we could rely on Mark to knock his project out of the park. Mark hit his deliverable dates and stayed on his critical path. Without going into detail, this was not easy. Mark had to think, lead and act differently on several occasions.


Leadership & Supervision Process Optimization Solution Architecture Controlling Budgets/Costs Managing Project Lifecycle Managing Vendors & Web Portals V-Model & Risk Based Testing Knowledgebase Management MS Live Meeting & WebEx IT Management Quality Assurance/QA Project Management Recruiting & Training Databases & Call Centers Gathering Requirements Agile Methodology Clarity & MS EPM IT Strategy Global Integration SDLC & ERP Gap Analysis Requirements Analysis Software Development Change Catalyst Business Continuity Siebel 8.1 & Oracle 11g Business Transformation Enterprise Architecture Client Relations/CRM Identifying Opportunities Fortune 500 Methodology Solving Complex Problems IT/Technology Knowledge Microsoft Project & Office WebSphere & DataStage

Led a performance testing and tuning program, developed policies and procedures while running five teams simultaneously as Enterprise-wide Performance Testing Manager for Loblaw Companies Limited. Completed a $2.0 million New Performance Center Project on time and within budget while training four new Project Leads and introducing the HP Performance Center Software Suite. Turned around the first phase of Lowes Repair Services Call Center Project, which involved introducing Siebel 8.1, cutting ties with an expensive vendor and establishing a new call center. Finished on time and within budget impressing Lowes management so much that we were rewarded with three additional contracts worth $17M. Met all system integration, user acceptance, automation and performance testing targets, finished on time and within budget as IT Manager for phase two of Lowe's Repair Services Call Center Project worth $6.5 million. Completed the integration phase of Lowes $100M Centralized Delivery System Integration Project on time and within budget despite starting six months late as IT Manager. Consistently able to earn excellent feedback and exceed client expectations as IT Manager/Performance Testing Manager because of ability to recruit, hire and train top 20% talent. Trained and coached 20 during management career, five of those earned promotions and three were already promoted into management.


Overcame a major setback when the Delivery Integration Team was forced to change software applications midstream on Lowes Centralized Delivery System Integration Project due to limited functionality and customization. Nonetheless, we were the only one of nine teams to finish on time and within budget. Key contributor in helping Lowes save millions in payroll and fuel annually by eliminating four of five Delivery Managers by centralizing deliveries in 1700 stores nationwide and optimizing their delivery routes. Successfully built proof of concept for American Society of Composers, Artists and Performers (ASCAP) and resolved mission critical issues with a 40-minute run time in three months as IT Manager. The in-house team labored for three years to develop a solution to calculate royalties with a six-hour run time. Earned a promotion to IT Manager from Project Lead at Accenture after leading a team of 12 on a $2.0M Performance Testing Project for a BellSouth Bundle Billing Solution. The enterprise-wide project was completed on time and within budget earning praise from BellSouth Management. Brought in as Project Lead on Performance Testing Project for a Major BellSouth Call Center Project in 2004, when another team underperformed significantly. Built a new team, caught up and completed project on time and within budget as Senior IT Consultant with Accenture. Executed on innovative strategy of combining two applications Hammer and Roadrunner as Project Lead to accomplish mission for major performance testing project for New York Citys new 311-call center (NYC info hotline). Project was finished on time and within budget; included high-volume call center, many new processes and government service knowledgebase. Key contributor to Capgeminis 2012 #1 for Outsourced Testing Services Award from Ovum. Developed the enterprise-wide, top-down vision and thinking of Enterprise Solution Architect after collaborating with IT Directors/Project Directors/Program Directors since 2004 as an IT Consultant with Accenture and Capgemini. Know how to align technology and business efforts to achieve annual goals. Major contributor to Capgeminis 2011 IT Application Implementation Partner of the Year Award.


CAPGEMINI, New York, NY 2005 Present IT Manager Originally hired by Adjoined Consulting January 2005, however Adjoined Consulting Inc. was acquired by Kanbay International in March 2006. Kanbay International was then acquired by Capgemini in February 2007. Employment as IT Manager was continuous throughout transitions above. Official employment start date with Capgemini July 2007. Key accountabilities: Recruit talent, direct project teams and develop strategic roadmaps to achieve clients business objectives. Test, optimize and deliver solutions while managing multiple projects simultaneously and completing them on time and within budget. Oversee product-testing teams of up to 35 professionals in multiple locations using state of the art V-model and risk-based performance testing technologies while completing projects on time and within budget. Integrated the following software for major retail chain as Delivery Integration Manager: ClickSoftware (delivery), PeopleSoft HR, Sterling Store, ESB and AT&T Call Campaign SAS. Lead, train and coach cross-functional teams in multiple locations while providing robust system performance testing, application tuning, system integration services and technical support throughout lifecycle.

Served as Performance Testing Manager on online payment and inquiry solution for Farmers Group Inc. that featured, RIA custom solution, OSB DataStage and SAP Financials.


Review contracts, explain sophisticated technical concepts in plain English to Business Managers and execute on business development strategies. System Integration Testing, Automation Testing, Performance Testing and User Acceptance Testing for Repair Services Optimization Project for a major retail chain featured Siebel Call Center, HP Quality Center, HP Performance Center, Quick Test Pro, ESB, Avaya and Service Bench. Provide system design, system integration, performance testing/tuning and IT/technical expertise throughout systems development life cycle. Performance Testing for Major Grocery Store Chains Performance Center Project featured Oracle 10g, WebSphere, COBRA, ESB, RedPrairie, JDA, Manhattan, HP Quality Center, and HP Performance Center. Able to create enterprise-wide business solutions by developing customized solutions or using commercial software applications. Noteworthy clients included Lowe's, Loblaw Companies Limited, ASCAP etc. Delivered a proof of concept on a royalty calculation solution for ASCAP using DataStage, WebSphere, Oracle 10g/9i, Sybase, Crystal Reports and web portal. Excel in leveraging IT, identifying solutions and risks, technical analysis and delivering solutions.

ACCENTURE, New York, NY 1998 2005 IT Manager (2004 2005) Promoted to IT Manager by Accenture for outstanding performance and client feedback while working for BellSouth. Major clients included EchoStar, Sprint, NYC Government and BellSouth. Key Accountabilities: Directed a team of 12 that included offshore talent as Performance Testing Manager and Lead Performance Test Designer on a Broadband Transformation Project for BellSouth. This project featured a Web Services environment (WS), J2EE, WS Frameworks, Siebel, .Net, WebLogic, BizTalk and Yantra. Designed, developed and implemented sophisticated performance testing for business and government clients. Served as Performance Testing Lead on a Satellite TV Call Center Project for EchoStar. Siebel Call Center was deployed across ten contract call centers for 8500 users. The project featured Oracle database, Oracle System Performance Tuning, WebLogic, HP LoadRunner, Wily5 and minor C coding. Managed client expectations throughout multiple phases of performance testing, integration and IT consulting. Performance Testing Lead on NYCs 311 Info Line Project that covered more than 6000 info line topics. This project featured Siebel 7.5.3, CTI Performance Testing, Genesys, application debugging, identifying and resolving architecture defects and extensive IT consulting. Identified issues, devised solutions, tested effectiveness and implemented then verified results were as anticipated. Sr. IT Consultant (2001 2004) Normally served as Performance Testing Manager or Performance Testing Lead for clients. Performance Testing Lead for Sprint on Long Distance Service Call Center Project aimed at transforming clients long-distance sales and customer service center. This project featured Siebel 7.5.3 and performance testing to eliminate defects in CRM module. Business Consultant (1998 2001)


Bachelor of Science/BS in Chemical Engineering, THE UNIVERSITY OF MISSOURI, Columbia, MO Certified Scrum Master, CAPGEMINI Corporate Training Leadership Training How to Manage Clients and Projects, ACCENTURE Corporate Training Willing and able to travel or telecommute as needed to meet/exceed business objectives. 2014 2005

Willing and able to relocate if necessary for the ideal long-term executive opportunity.