Issue No: 1

Date of Issue: 31/01/2005

Revised date: 20/12/2007
Approved by: Angela Magnan

National Training Group NTG

QUALITY ASSURANCE
FORMS REGISTER
CLIENT INDUCTION/ORIENTATION PROGRAM

File No:
Quality/QA Forms/
QA-CIF-01
Page: 1 of 2

FEEDBACK QUESTIONNAIRE
The following statements relate to the various aspects of the Client Induction/Orientation Program you have just
completed. We would appreciate your opinion by circling the following comments for each statement.
CONTENT
1. The content of this program was interesting.

agree

undecided

disagree

n/a

agree

undecided

disagree

n/a

agree

undecided

disagree

n/a

agree

undecided

disagree

n/a

1. I found the program easy to follow.

agree

undecided

disagree

n/a

2. The right amount of time was allocated for this

program.

agree

undecided

disagree

n/a

3. The delivery of this program was organised.

agree

undecided

disagree

n/a

4. There was adequate time for questions and

agree
feedback.
RESOURCES

undecided

disagree

n/a

1. I found Client Information Handbook useful.

agree

undecided

disagree

n/a

2. The variety of material presented allowed for an

interesting presentation of information.

agree

undecided

disagree

n/a

3. Information was clearly presented.

agree

undecided

disagree

n/a

2. There was too much in this program to cover without

rushing.
3. It is highly relevant for new clients to undertake this
program.
4. This program directly addresses the aims of the
organisation.
DELIVERY

INDUCTEES NEEDS
1. This program met my needs.

agree

undecided

disagree

n/a

2. I already knew what was expected of me!

agree

undecided

disagree

n/a

3. I had the background information I required to

commence training
4. I have gained an insight into the organisations
policies and procedures

agree

undecided

disagree

n/a

agree

undecided

disagree

n/a

5. I now know what is expected of me, as a learner

agree

undecided

disagree

n/a

*n/a

not applicable

FORM No: QA-CIF-01

Issue No: 1
Date of Issue: 31/01/2005
Revised date: 20/12/2007
Approved by: Angela Magnan

National Training Group NTG

QUALITY ASSURANCE
FORMS REGISTER
CLIENT INDUCTION/ORIENTATION PROGRAM

File No:
Quality/QA Forms/
QA-CIF-01
Page: 2 of 2

FEEDBACK QUESTIONNAIRE
We would appreciate your comments for the following:
Could the Client Induction/Orientation Program have been delivered in a different manner? If
yes, please state how?
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________

Would you like to have been provided with any other information other than that supplied? If
yes, what information would you like?
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________

Did you have any difficulties with any of the information supplied? If yes, please list your
difficulties?
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________

Any recommendations for future needs and requirements of the Client Induction/Orientation
Program
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________

FORM No: QA-CIF-01