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MP240 / MP245 MP260 / MP268 MP480 / MP486 SIMPLIFIED SERVICE MANUAL

QY8-13BV-000 Rev. 00: June 2008 Canon Inc.

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TABLE OF CONTENTS
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING 1-1. Operator Call Errors (Alarm LED Lit In Orange) 1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON LED) ADJUSTMENT / SETTINGS 2-1. Service Mode 2-2. User Mode 2-3. Special Notes on Assembling 2-4. Grease Application 2-5. Notes on Transportation

2.

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1.

LIST OF ERROR DISPLAY / TROUBLESHOOTING


Errors and warnings are displayed by the following ways: - Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD. - Messages during printing from a computer are displayed on the MP driver Status Monitor. - Error codes are printed in the "operator call/service call error record" area in EEPROM information print. Buttons valid when an operator call error occurs: - ON button: To turn the machine off and on again. - OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary. - Stop or Stop/Reset button: To cancel the job at error occurrence, and to clear the error.
Error Error code *1 U No.*2 Message on the LCD*2 --There is no paper. Load paper and press [OK]. The paper is jammed. Clear the paper and press [OK]. Print head is not installed. Install the print head. U051 The type of print head is incorrect. Install the correct print head. U052 The ink cartridge cannot be recognized. U059 Solution Set the paper in the rear tray, and press the OK button. Remove the jammed paper, and press the OK button. Install the ink cartridge properly. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. Re-set the ink cartridge. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. A non-supported ink cartridge is installed. Install the supported ink cartridge. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. Install the ink cartridge in the correct position. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. Confirm that each ink cartridge is installed in the correct position. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. Re-set the ink cartridge. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. A non-supported ink cartridge is installed. Install the supported ink cartridge.

1-1. Operator Call Errors (Alarm LED Lit In Orange)

No paper in the rear tray. Paper jam.

[1000] E02

[1300] E03

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Ink cartridge not installed, or not properly installed. Ink cartridge temperature sensor error. Non-supported ink cartridge is installed.

[1401] E05

U051

[1403] E05

U052

[1485] E05

U059

Ink cartridge in a wrong position.

[1486] E07

U076

Some ink cartridges are not installed in place. U076 Some ink cartridges are not installed in place. U075

Multiple ink cartridges [1487] E07 of the same color installed.

U075

Ink cartridge hardware [1682] E15 error Ink cartridge not recognized. [1684] E14

U150

U140

The ink cartridge cannot be recognized. U150 The ink cartridge cannot be recognized. U140

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Error The remaining ink amount unknown.

Error code

*1

U No.*2 Message on the LCD*2 U162 Ink may have run out. Replacing the ink cartridge is recommended. U162

Solution

[1686] E13

Ink cartridge not completely installed. No ink.

[1687] E04

U053

[1688] E16

U163

Warning: The ink absorber becomes almost full.

[1700] E08

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The connected digital [2001] E09 camera or digital video camera does not support Camera Direct Printing. Non-supported hub [2002] E19

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Replace the ink cartridge. Printing with an empty ink tank can damage the machine. To continue printing without replacing the ink cartridge, press the Stop or Stop/Reset button for 5 sec. or longer to disable the function to detect the remaining ink amount. (After the operation, it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled.) The ink cartridge cannot Re-set the ink cartridge. If the error is be recognized. not cleared, the ink cartridge may be U053 defective. Replace the ink cartridge. Ink has run out. Replace Replace the ink cartridge. Printing with the ink cartridge. an empty ink tank can damage the U163 machine. To continue printing without replacing the ink cartridge, press the Stop or Stop/Reset button for 5 sec. or longer to disable the function to detect the remaining ink amount. (After the operation, it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled.) The ink absorber is Replace the ink absorber, and reset the almost full. Press [OK] to ink absorber counter. (See 2-1, "Service continue printing. Mode.") Pressing the Stop or Stop/Reset button will exit the error, and enable printing without replacing the ink absorber. However, when the ink absorber becomes full, no further printing can be performed unless the applicable ink absorber is replaced. Incompatible device Remove the cable between the camera detected. Remove the and the machine. device.

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An unsupported USB hub is connected. Remove the hub.

Remove the applicable USB hub from the PictBridge (USB) port.

*1: *2:

MP240 / MP245 and MP260 / MP268 only. MP480 / MP486 only.

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1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON LED)
Cycles of blinking in orange and green
2 times

Error
Carriage error

Error code
[5100]

*1

Conditions

Solution (Replacement of listed parts, which are likely to be faulty)

P02 An error occurred in the 1) Confirm that no foreign material is in the area carriage encoder signal. where the carriage moves. 2) Clean the timing slit film. 3) Replace the following items: - Timing slit film - Carriage unit - Logic board - Carriage motor P03 An error occurred in the Replace the following items: LF encoder signal. - Timing slit disk film - Logic board Replace the following items: - ASF/PE sensor unit - Drive unit

3 times

Line feed error

[6000]

5 times

ASF cam sensor error

[5700]

P05 This error takes place when feeding paper from the rear tray after rear tray cam sensor. P06 The internal temperature is not normal.

an error occurred in the - Logic board 6 times Internal temperature error 7 times Ink absorber full Japan: [5B00] Others: [5B01] 8 times Print head temperature rise error 9 times EEPROM error [6800] [6801] 10 times VH monitor error [B200] [5200] P08 The print head temperature exceeded the specified value. P09 A problem occurred in reading from or writing to the EEPROM. P10 The print head voltage is abnormal. 15 times 20 times 22 times USB VBUS overcurrent Other hardware error Scanner error [5011] faulty. Power LED ROM error turned off Alarm LED lit *1: RAM error None [9000] P20 --P22 The scanner unit is [9000] P15 The USB VBUS is overloaded. Replace the following items: - Ink cartridge - Logic board Replace the following item: - Logic board Replace the following items: - Ink cartridge - Logic board Replace the following item: - Logic board Replace the following item: - Logic board Replace the following items: - Scanner unit - Logic board The check sum value is Replace the following item: incorrect in the flash ROM or RAM check at hard-power-on. MP240 / MP245 and MP260 / MP268 only. - Logic board [5400] Replace the following item: - Logic board Replace the ink absorber (ink absorber kit), and reset the ink absorber counter.

P07 The ink absorber becomes full.

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2.

ADJUSTMENT / SETTINGS

2-1. Service Mode


< Service mode operation procedures > Use the Service Tool on the connected computer. 1) Start the machine in the service mode. i. With the machine power turned off, while pressing the Stop or Stop/Reset button, press and hold the ON button. (DO NOT release the buttons). ii. When the Power LED lights in green, while holding the ON button, release the Stop or Stop/Reset button. (DO NOT release the ON button.) iii. While holding the ON button, press the Stop or Stop/Reset button 2 times, and then release both the ON and Stop or Stop/Reset buttons. (Each time the Stop or Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.) iv. When the Power LED lights in green and the machine displays as follows, the machine is ready for the service mode operation: - MP480 / MP486: "Service Mode Idle" on the LCD - MP260 / MP268: "0" (zero) on the 7-segment LED - MP240 / MP245: "0" (zero) on the 7-segment LED Start the Service Tool on the connected computer, and click the button for a desired function. - During operation of the selected function, all the buttons of the Service Tool are dimmed and inactive. - When the operation is completed, "A function was finished." is displayed, and another function can be selected. - If a non-supported function is selected, "Error!" is displayed. Click OK in the error message dialog box to exit the error.

2)

< Service Tool Functions >

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No. (1)

Name Test Print

Function Service test print

Remarks Service test print items: - Model name - ROM version - Ink absorber counter value (ink amount in the ink absorber) - USB serial number - Destination - EEPROM information - Barcode (model name + destination), etc.

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EEPROM

EEPROM information print The dialog box opens to select the paper source. Select the rear tray, and click OK. EEPROM information print items: - Model name - Destination - ROM version - Ink absorber counter value (ink amount in the ink absorber) - Print information - Error information, etc.

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CD-R LF/Eject Left Margin Deep Cleaning Main

CD-R check pattern print

Not used.

LF/Eject correction pattern Not used. print Left margin pattern print Print head deep cleaning Not used. Cleaning of Black and Color at the same time

Main ink absorber counter Set a sheet of A4 or Letter sized paper. After the reset ink absorber counter is reset, the counter value is printed automatically. Platen ink absorber counter reset EEPROM initialization Not used. The following items are NOT initialized, and the shipment arrival flag is not on: - Destination settings - Absorbed ink amount - USB serial number - Region code of ink cartridge - Record of ink absorber counter resetting and setting - Record of repair at the production site See "Button and LCD test" below. Select the destination, and click Set. ASA, AUS, BRA, CHN, CND, EUR, JPN, KOR, LTN, TWN, USA Not used.

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Platen EEPROM Clear

(10) Panel Check (11) Set Destination

Button and LCD test Destination settings

(12) CD-R Correction

CD / DVD print position correction

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No.

Name

Function Not used. Not used.

Remarks

(13) LF/EJECT Correction LF/Eject correction value setting (14) Left Margin Correction Left margin correction value setting

(15) Ink Absorber Counter Ink absorber counter value See "Ink absorber counter setting" below. setting

< Button and LCD test > Confirm the operation after replacement of the operation panel unit, LCD unit, or logic board. To perform the test, start the machine in the service mode, then click Panel Check of the Service Tool on the connected computer. MP240 / MP245, MP260 / MP268: 1) In the Button and LCD test mode, press each button of the machine. "1" is displayed on the 7-segment LED at the beginning, and it is incremented by one each time the button is pressed. When all the buttons are pressed, "E" is displayed. 2) Press the ON button to exit the Button and LCD test and return to the menu selection. MP480 / MP486: 1) In the Button and LCD test mode, the LCD turns blue, waiting for a button to be pressed. 2) Press each button of the operation panel. The LCD is divided into segments, representing each button. The color of a segment corresponding to the pressed button changes to red. After all the 11 buttons are pressed, the remaining segments turn red at the same time.

1 12 11 10
1: 2: 3: 4: 5: 6:

2 13 16 9

3 14 15 8

4 5 6 7
7: 8: 9: 10: 11: Right cursor button Black button Color button Stop button Menu button

ON button Back button OK button Up cursor button Down cursor button Left cursor button

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3)

Open the scanning unit (cover). The color pattern is displayed on the LCD.

Red Green Blue

Black White Black

White

Cyan

Black Magenta White Yellow

4)

Press the ON button to exit the Button and LCD test and return to the menu selection.

< Ink absorber counter setting > Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing. 1) 2) Start the machine in the service mode. In the Ink Absorber Counter section of the Service Tool, select an appropriate ink absorber type from the Absorber pull-down menu. For the MP480 / MP486, select Main. From the Counter Value (%) pull-down menu, select the value which is the closest to the actual counter value confirmed before replacement of the logic board. Click Set.

3) 4)

2-2. User Mode


Function Nozzle check pattern printing Print head cleaning Procedures Remarks

Perform via the machine operation Set a sheet of plain paper (A4 or Letter) in panel, or from the MP driver the rear tray. Maintenance tab. Perform via the machine operation Unclogging of the print head nozzles, and panel, or from the MP driver maintenance to keep the print head Maintenance tab. conditions good. If there is a missing portion or white streaks in the nozzle check pattern printout, perform this cleaning. Perform via the machine operation If print head manual cleaning is not effective, panel, or from the MP driver perform this cleaning. Since the deep Maintenance tab. cleaning consumes more ink than regular cleaning, it is recommended to perform deep cleaning only when necessary. Perform from the MP driver Maintenance tab. For the MP480 / MP486, the alignment can also be performed via the machine operation panel. Set a sheet of plain paper (A4 or Letter) in the rear tray.

Print head deep cleaning

Manual print head alignment

Partially automatic print head alignment

Only for the MP240 / 245 and Set a sheet of plain paper (A4 or Letter) in MP260 / MP268. the rear tray. Perform via the machine operation panel.

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Function Print head alignment value printing

Procedures Perform from the MP driver Maintenance tab. For the MP480 / MP486, the alignment can also be performed via the machine operation panel.

Remarks Confirmation of the current print head alignment values.

Paper feed roller cleaning

Perform via the machine operation The paper feed rollers rotate while being panel, or from the MP driver pushed to the paper lifting plate. Since the Maintenance tab. rollers will wear in this cleaning, it is recommended to perform this only when necessary. Perform via the machine operation Cleaning of the platen ribs when the back panel, or from the MP driver side of paper gets smeared. Maintenance tab. Fold a sheet of plain paper (A4 or Letter) in half crosswise, then unfold and set it in the rear tray with the folded ridge facing down.

Bottom plate cleaning

2-3. Special Notes on Assembling


(1) Carriage rail and main chassis adjustment < Carriage rail > Perform the following adjustments when attaching the carriage rail: 1) Before loosening the screws, mark the their positions on the rail.

2) 3)

In attaching the carriage rail, make sure that the screws fit to the marks made in step 1) respectively, then fasten the screws. Be sure to perform the confirmation test detailed below; confirm that the print quality is proper and the print head is not contacting the paper.

< Main chassis > After the main chassis is attached, be sure to perform the confirmation test detailed below; confirm that the print quality is proper and the print head is not contacting the paper. < Confirmation test > Using Photo Paper Pro, and with the paper thickness lever set to the left position (normal position), print an image and confirm that the print quality is proper, and the print head is free from contacting the paper. If the print quality is not proper, or the print head contacts the paper, adjust the head-to-paper distance in the following procedures: < How to adjust the head-to-paper distance > 1) Mark the current position of the screws at the both ends of the chassis. (See the step 1) of the carriage rail adjustment above.)

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2)

Loosen the screws, and adjust the head-to-paper distance. - To prevent the print head from contacting the paper, raise the carriage rail from the current position. - To improve the print quality, lower the carriage rail from the current position.

(2) Document pressure sheet adjustment 1) With the long-side down, position the upper-left corner of the document pressure sheet at the scanning reference point on the platen glass, then peel off the cover sheet from the double-sided adhesive tape on the back of the document pressure sheet. 2) Slowly close the document cover. The document pressure sheet will attach to the cover. (3) Ink mist cleaning In repair servicing, using a soft and dry cloth or tissue, wipe ink mist off from both the inside and outside of the machine, especially from the ink cartridge locking covers (A in the photo below) and the inside of the tray (B in the photo below).

(4)

Board connection The ASF sensor board, PE sensor board, and logic board are soldered to each other; thereby, the connectors are eliminated.

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2-4. Grease Application


Location & Grease Amount
Printer Unit FLOIL KG- 107A

Entire surface

100
Back surface of the chassis (Y): 155 +/- 20 mg 25 mm from the both ends can be left without grease. Inner bottom surface of the rail (Z): 450 +/- 45 mg 10 mm from the both ends can be left without grease. Back surface of the rail (Y): 150 +/- 15 mg 4 10 mm from the both ends can be left without grease.

Bottom surface of the rail (Z):


9 to 18 mg x 1 location

5
Front surface of the rail (Y): 220 +/- 20 mg (200 to 240 mg) 10 mm from the both ends can be left without grease.

Main Chassis

FLOIL KG- 107A

Front surface of the chassis (Y):


9 to 18 mg x 1 location Entire surface

100

PG Cover B

MOLYKOTE PG- 641

PG cover B L81 cam surface: 9 to 18 mg x 2 locations

PG Cover F
MOLYKOTE PG- 641

PG cover F L81 cam surface: 9 to 18 mg x 2 locations

Cam surface contacting the Cap Holder Col L81: 1 to 3 mg film x 1 location

Entire surface: 4.5 to 9 mg x 1 location

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Entire surface

2-5. Notes on Transportation


1) In the service mode, press the ON button to finish the mode, and confirm that the paper lifting plate of the rear tray is raised. Keep the ink cartridges installed in the carriage. If an ink cartridge is removed from the machine and left alone by itself, ink (the pigment-based black ink in particular) is likely to get dried. Turn off the machine to securely lock the carriage in the home position. (When the machine is turned off, the carriage is automatically locked in place.) Securely lock the carriage in the home position, to prevent the carriage from moving and applying stress to the carriage flexible cable, or causing ink leakage, during transportation. Tape the points shown below.

2)

3)

4)

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