Amadeus Software Installation Guide (UK)

Issued By

Project Management Amadeus UK

Date 18 October 2007 Version 1.04

Software Installation Guide - Update.doc This copy printed: 18/10/2007 - 17:37

Subject Version Date

Amadeus Software Installation Guide (UK) 1.04 18 October 2007

Index
Index ..................................................................................................................................... 2 Version Control ..................................................................................................................... 2 Important Information ............................................................................................................ 3 Before You Start.................................................................................................................... 3 Step 1 Check Active-X Controls ......................................................................................... 4 Step 2 Setup Internet Browser Security.............................................................................. 6 Step 3 Register Amadeus Software Certificates ................................................................. 8 Step 4 Download Amadeus Selling Platform .....................................................................10 Step 5 Sign-In To Amadeus Selling Platform.....................................................................14 Appendix A Check Administrator Permission On A PC......................................................17
Step 1 Access Control Panel ................................................................................................... 17 Step 2 Check User Permission ................................................................................................ 17

Version Control
Version 1.0 1.01 1.02 1.03 1.04 Date 21 August 2006 04 September 2006 23 May 2007 01 June 2007 18 October 2007 By Iain Montague John Levene John Levene John Levene John Levene Notes Technical Content Edit Review Updated graphics IE7 + Appendix A Windows Vista

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Important Information
This guide provides step-by-step instructions for installation of Amadeus software on to your agencys personal computers. You will already have received details of the Amadeus Software Certificates (Amadeus CIDs) that have been allocated to your office.

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An Amadeus CID must be installed on each PC that will be accessing the Amadeus system Each PC must have its own, unique, Amadeus CID

The process will take approximately 20-30 minutes for each PC, depending on your experience. In the unlikely event that you experience any difficulty loading Amadeus Software on to your PCs, please call the Amadeus Help Desk.

Before You Start

A copy of these instructions A list of the Amadeus CID numbers to be installed Internet access on each PC to be installed Access with Administrator rights on each PC A. Windows Vista You MUST log on to your PC as Administrator You will need the Administrator password to do this B. Windows 2000 and Windows XP

!
OR

Your personal login must have Administrator rights. See Appendix A to find out if you have Administrator rights. You must log on to your PC as Administrator You will need the Administrator password to do this

IMPORTANT INFORMATION
YOU CANNOT INSTALL AMADEUS SOFTWARE IF YOU HAVE NOT LOGGED INTO YOUR PC WITH ADMINISTRATOR RIGHTS! AMADEUS CANNOT CREATE OR CHANGE ADMINISTRATOR RIGHTS OR CHANGE YOUR USER GROUP PERMISSIONS! Please contact your agencys own network administrator for any further assistance.

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Step 1 Check Active-X Controls

This step is only needed for PCs using Microsoft Internet Explorer 7 (IE 7) Go straight to Step 2 if the PC does not use IE7
! ! Before attempting to install an Amadeus Software Certificate, you must make sure that your Internet browser is able to accept ActiveX controls. You will not be able to install and use Amadeus Software until this is done!

! !

Open up an Internet browser page Click on Tools Select Internet Options

Select the Security Tab - click on Internet then click on Custom Level
Security Tab Internet

Custom Level

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You will now see a long scrollable list of settings looking like this

Scroll through these settings and make sure that the settings are exactly as per the following table. To change a setting, just click on the appropriate radio button.
Section
Allow previously unused ActiveX controls to run without prompting Automatic prompting for ActiveX controls Download signed ActiveX controls Download unsigned ActiveX controls Initialize and script ActiveX controls not marked as safe. Run ActiveX controls and plug-ins Script ActiveX controls marked safe for scripting* Automatic prompting for file dounloads File download Access Data sources across domains

Item

Setting
Enable Enable Prompt Prompt Prompt Enable Enable Enable Enable Enable

ActiveX controls and plug-ins

Downloads Miscellaneous

When you have checked/changed the settings, press the OK button to save settings and return to the Security tab You must now repeat the checking process for both Local Intranet and Trusted Sites
Security Tab Local Intranet Trusted Sites

Custom Level OK Apply

When you have finished checking/changing the settings for Internet, Local Intranet and Trusted sites, press the Apply and then the OK button to save and confirm all settings. You will now be returned to the Internet browser. Step 1 Check ActiveX Controls Is now completed Please go to Step 2

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Step 2 Setup Internet Browser Security

! ! Before attempting to install an Amadeus Software Certificate, you must make sure that Amadeus is recognised as a Trusted Site within your Internet browser. You will not be able to install and use Amadeus Software until this is done!

! !

Open up an Internet browser page Click on Tools Select Internet Options

Click on the Security tab

Click the Trusted sites circle, then click the Sites button

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Type *.amadeusvista.com into the Add this web site to the zone box, then click the Add button

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Make sure the Require Server Verification box is NOT checked Click OK to save the settings and exit Trusted Sites. Your preferences will be saved, and *.amadeusvista.com will now show as a Trusted site. Click OK again to apply the new settings, exit Internet Options, and return to your browser Step 2 Setup Internet Browser Security Is now completed Please go to Step 3

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Step 3 Register Amadeus Software Certificates

! ! ! ! An Amadeus Software Certificate (Amadeus CID) must be installed on each PC that will be accessing the Amadeus system Each PC must have its own, unique, Amadeus CID You will not be able to install and use Amadeus Software until this is done! Make sure the browser Address Bar is visible. If you cannot see your browsers Address Bar, go to the View menu item in your browser, click Toolbars, then click Address Bar. Confirm that the PC is connected to the internet before proceeding

To register your Amadeus Software Certificate, type the following address (URL) into your Internet browser http://certificates.amadeusvista.com/sgwadmin and press Enter

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!

Enter the Amadeus CID number in the second blue box Remember, each PC must have its own, unique, Amadeus CID Click Submit request.

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After a few moments, you will see confirmation that registration of the Amadeus Software Certificate was successful.

Step 2 Register Amadeus Software Certificates Is now completed. Your PC will automatically start downloading the Amadeus Selling Platform! Please go to Step 4

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Step 4 Download Amadeus Selling Platform

! ! The download will start automatically as soon as you have successfully registered your Amadeus Software Certificate (the Amadeus CID). While software is downloading you will see a blue box with a timer symbol in your PCs Task Bar (the bottom right corner of your PC screen).

When the download is complete, the blue box will change and look like this

The Amadeus Automatic Update process will now start downloading and installing the software. Progress is shown at the bottom of the screen.

You do not need to press the Check Updates button to start this software installation

You do not need to press the Check updates button to start this software installation.

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While the software is being downloaded, you can: Confirm which Amadeus CID is being installed See what files are being downloaded

Press the Ctrl+Shift+F1 keys simultaneously

To see the Amadeus CID installed on this PC Select the Support tab

To see the files being downloaded to this PC Select the Logs tab

Click the Update tab to return to the standard download screen

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You are now nearing the end of the Amadeus software installation.

Press Continue when you see this message

Press Continue again when you see this message

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Press OK again when you see this message

Step 4 Download Amadeus Selling Platform Is now completed. Please go to Step 5

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Step 5 Sign-In To Amadeus Selling Platform

Make sure the Amadeus box is showing in your PCs task bar (the bottom right corner of your PC screen)

If the Amadeus box is not showing in your Task Bar, you will not be able to launch Amadeus Selling Platform. Try re-booting your PC. If the Amadeus box is still missing, please call the Amadeus Help Desk for assistance.

Open an Internet Browser ! Select the Amadeus address from your browser favourites or enter one of the following addresses into your browser Address Bar: http://amadeusvista.com http://1a.amadeusvista.com Click Launch Amadeus Selling Platform

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Enter your personal sign in code (and password if appropriate) then click Sign In ! Your Amadeus Account Manager will have given you this information ready for your first installation. ! Your local office administrator will provide this information for all subsequent installations.

You are now signed in to Amadeus

Amadeus GUI

Amadeus Command

Amadeus Cruise

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You have now successfully installed Amadeus Selling Platform and Step 5 Sign-In To Amadeus Selling Platform Is Now Completed For useful tips and information please visit the Amadeus AgentNet portal by clicking the AgentNet icon on the Amadeus Selling Platform toolbar

Or through your browser at http://www.agentnet.com/

Thank you for choosing Amadeus!

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Appendix A Check Administrator Permission On A PC

Applies to Windows XP and Windows 2000 Only
STEP 1 ACCESS CONTROL PANEL Click the Start button ( to open the Start Menu. or ) in the bottom left corner of your screen

Note: The layout and content of the Start Menu can vary from user to either Or Click Control Panel Settings then Control Panel

STEP 2 CHECK USER PERMISSION Click on Users and Passwords to open the Users and Passwords pop-up Now look for the User Name (login) you used when you started the PC and check what user Group you have been granted
User Name User Group

Remember you can only install Amadeus Selling Platform software if you have logged in with Administrators group permission.

Press OK to exit
If you have not logged in with Administrators group permission, you must logout of your PC and login again using another User Name with the correct permission level. Please contact your agencys own network administrator for any further assistance. PLEASE NOTE: AMADEUS CANNOT CHANGE YOUR USER GROUP PERMISSIONS!

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