Assignment group

dba eag eag eag dba eag eag eag eag eag eag eag eag eag

Opened
2013/05/31 08:26:32 2013/06/05 21:20:20 2013/06/12 12:46:31 2013/06/19 19:51:59 2013/06/26 13:50:26 2013/07/03 09:38:34 2013/07/17 17:49:57 2013/08/26 16:24:43 2013/08/26 16:26:47 2013/08/27 09:02:55 2013/08/28 02:28:20 2013/08/28 04:46:08 2013/08/28 18:37:56 2013/08/30 11:40:18

dba dba dba eag eag eag eag eag eag eag eag eag eag eag dba dba dba eag eag

2013/09/08 20:59:15 2013/09/08 20:59:32 2013/09/08 20:59:49 2013/09/13 13:19:04 2013/09/15 23:17:03 2013/09/20 07:45:52 2013/09/20 10:18:06 2013/09/24 11:13:43 2013/10/18 08:31:48 2013/10/27 06:21:16 2013/10/30 19:35:45 2013/11/05 09:56:31 2013/11/13 21:06:39 2013/11/15 11:19:12 2013/11/18 08:16:54 2013/11/18 08:17:25 2013/11/18 08:18:08 2013/11/19 05:21:00 2013/11/19 11:18:55

eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag

2013/11/19 13:54:31 2013/11/21 15:04:51 2013/11/22 13:28:25 2013/12/11 05:53:49 2013/12/11 13:37:18 2013/12/18 10:44:54 2013/12/27 18:07:18 2013/12/30 06:45:37 2013/12/31 00:49:16 2013/12/31 02:07:33 2013/12/31 02:13:55 2013/12/31 02:44:06 2013/12/31 03:09:23 2013/12/31 07:39:33 2013/12/31 16:13:59 2014/01/05 23:57:55 2014/01/06 02:24:27 2014/01/06 05:02:37 2014/01/06 08:48:16 2014/01/06 10:55:56

Name
CRR01 CRR01 CLEARQUEST ACCOUNT - EAG SYNERGY SUPPORT WEBSITE CRR01 POWERLINK - DEPLOYMENT CLEARQUEST ACCOUNT - EAG SYNERGY SUPPORT WEBSITE SYNERGY SUPPORT WEBSITE CLEARQUEST ACCOUNT - EAG CLEARQUEST ACCOUNT - EAG CLEARQUEST ACCOUNT - EAG CLEARQUEST ACCOUNT - EAG SYNERGY SUPPORT WEBSITE

Support group
eag eag eag eag eag eag eag eag eag eag eag eag eag eag

CRR01 CRR01 CRR01 CLEARQUEST ACCOUNT - EAG SYNERGY SUPPORT WEBSITE SYNERGY SUPPORT WEBSITE SYNERGY SUPPORT WEBSITE SYNERGY SUPPORT WEBSITE EDGE - DEPLOYMENT CATALYST SUPPORT WEB SITE EDGE - DEPLOYMENT POWERLINK - DEPLOYMENT SYNERGY SUPPORT WEBSITE Synergy CRR01 CRR01 CRR01 OBIEE (Oracle Business Intelligence) SYNERGY SUPPORT WEBSITE

eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag

SYNERGY SUPPORT WEBSITE SYNERGY SUPPORT WEBSITE CLEARQUEST ACCOUNT - EAG Harvest CLEARQUEST ACCOUNT - EAG SYNERGY SUPPORT WEBSITE SYNERGY SUPPORT WEBSITE ED2 DATA SCRIPT PRODUCTION 11I DATA SCRIPT PRODUCTION 11I DATA SCRIPT PRODUCTION 11I DATA SCRIPT PRODUCTION 11I DATA SCRIPT PRODUCTION 11I DATA SCRIPT PRODUCTION 11I DATA SCRIPT PRODUCTION 11I DATA SCRIPT TEST 11I DATA SCRIPT PRODUCTION 11I CATALYST SUPPORT WEB SITE DATA SCRIPT TEST 11I DATA SCRIPT TEST 11I

eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag eag

Number

Priority

Incident State [Incident] Request state [Request] Assigned to

Approved Approved

REQ0038599 3 - Moderate REQ0050495 3 - Moderate INC0091002 INC0101957 5 - Planning Active 5 - Planning Active

REQ0096150 3 - Moderate INC0121922 INC0140698 INC0193295 INC0193300 INC0194324 INC0195694 INC0195875 INC0197230 INC0200191 3 - Moderate 4 - Low 4 - Low 5 - Planning 3 - Moderate 3 - Moderate 5 - Planning 3 - Moderate 5 - Planning Active Active New New Active New New New New

Approved

REQ0249195 3 - Moderate REQ0249196 3 - Moderate REQ0249197 3 - Moderate INC0222159 INC0223608 INC0232744 INC0233028 INC0238613 INC0275867 INC0289881 INC0296501 INC0303822 INC0317799 INC0320868 REQ0391514 4 - Low 5 - Planning 5 - Planning 5 - Planning 5 - Planning 5 - Planning 5 - Planning 5 - Planning New Active Active Active Active Active New New

Approved Approved Approved

5 - Planning New 5 - Planning New 5 - Planning Active 3 - Moderate

Approved Approved Approved

REQ0391516 3 - Moderate REQ0391517 3 - Moderate INC0325235 INC0325980 5 - Planning New 4 - Low Active

INC0326330 INC0330913 INC0332680 REQ0437774 INC0361246 INC0372330

5 - Planning Active 5 - Planning New 5 - Planning New 3 - Moderate 5 - Planning Active 3 - Moderate New

Pending Approval

INC0383747 5 - Planning Active INC0385178 4 - Low New REQ0467745 5 - Planning REQ0467809 REQ0467815 REQ0467848 REQ0467884 5 - Planning 5 - Planning 5 - Planning 5 - Planning

Approved Approved Approved Approved Approved Approved Approved Pending Approval Approved Approved VAIDEHI SHANMUGAM EUGENE DOE EUGENE DOE

REQ0468256 5 - Planning REQ0469046 INC0391272 REQ0474517 INC0391649 REQ0475401 REQ0475871 3 - Moderate 3 - Moderate New 3 - Moderate 4 - Low Active 3 - Moderate 3 - Moderate

Requested for [Request]

TIMOTHY KRIGER JOHN DODD

Caller [Incident]

JUDITH CAPRA-PETERCUSKIE JOSEPH CRAWFORD KATHLEEN MCCARTHY DON SHAREK ROB LAUGHTON GOLUBINA MARKOVIKJ GOLUBINA MARKOVIKJ ALAN DEANE JAYASHREE RAJAGOPALAN ALASTAIR MARKILLIE STEVE WANG VIVIAN FU

LUKASZ MIKULKO TIMOTHY MCMULLEN PAUL MCLAUGHLIN LAURENT SIMON KYLIE O'BRIEN SHIVA KASARLA VISHWANAND GOLUBINA MARKOVIKJ LAVERN DAWKINS HUGH O'NEILL ARUN GEORGE DAVID OLSON DAVID HARDINGHAM ANUSHMA DATT NANCY PANFILIO JENNIFER SCHOFIELD JENNIFER SCHOFIELD AIC Soap Service ACCT SONNY ZHAO GREGORY STINES

LAURA PUDLO DARYL HART PHALGUNI CHOUDHARY NAGALINGESWARA VEMPALLI ERNEST SARMANIAN VIJAYAKUMAR HATTI PRAMOD KUMAR Veera Pothiraj SACHIN PAWAR RAJESH WADHWA RAJESH WADHWA KINJAL PATEL SANDRA SURYA PRASHANT MALAIYA KUNAL MOTA SUPRIYA DESKMUKH AMBREEN SHAIKH MICHAEL DIJK ASHWANI VIRMANI KRANTHI GUNDALA

Short description

Task type

Account Request - Timothy J Kriger - Start Date: Apr 04, 2011 Request Employee - ADD Account Request - John E. Dodd - Start Date: Apr 09, 2001 Employee - Request ADD user is unable to login to the ClearQuest Incident RE: CSI Orical 11i Service Request Attachments not working ( check Incident screen shots ) . Account Request - Kathleen T McCarthy - Start Date: Feb 02, 1998 Request Employee - ADD User need to add external customer on eroom Incident clearquest issue Incident Synergy Website Incident Synergy Website Incident can't login to clearquest currently Incident Please install ClearQuest CQ client on my laptop Incident Access to Rational Clearquest client Incident User is not able to login to Clear Quest, wants to rest the password Incident user says "Can you please add me (Vivian Fu) as a resource to Incident PAS#2546425, task# 4443? After being assigned as the resource in Clarity, I am still not able to" Account Request - Lukasz Mikulko - Start Date: Jul 18, 2011 Employee - Request ADD Account Request - Timothy M McMullen - Start Date: Aug 09, 1993 Request Employee - ADD Account Request - Paul Francis McLaughlin - Start Date: Aug 03, 1992 Request Employee - ADD Password reset for ClearQuest http://nwcqweb.corp.emc.com/cqweb Incident Synergy issue unable to clock hours on Synergy tool Synergy time entry Cannot add time to 2580361 EDGE Oracle Catalyst No Engagement link in EDGE Scope Features tab. This content is missing EDGE so not calculating any overlay hours (PM hours). RE: Powerlink Account Synergy Error Synergy - Cost Budget (CB) version stuck Account Request - David M Dionisio - Start Date: Jan 14, 2013 Employee - ADD Account Request - Eileen Allison - Start Date: Oct 22, 2007 Employee ADD Account Request - Nevin Blazina - Start Date: Nov 02, 2009 Vendor ADD OBIEE not reporting the correct data User unable to mark hours on Synergy PAS Project Incident Incident Incident Incident Incident Incident Incident Incident Incident Incident Request Request Request Incident Incident

PAS Clarity Unable to logon to Synplicity by email or corp account. Clearquest Password user:(urgent) I could not able to login into harvest (Ref: REQ0406462) Can't log on to Clearquest Designer Tool User is not able to resolve a Project no in Synergy to be able to charge hours Unable to charge my hours in Synergy tool issue with web applicatin in SAP DATASCRIPT for 11i Prod (CRMDBP1) to be executed on 11/01/2014 at 10.00 AM IST Run Data Script in CRMDBP1 Run data script in CRMDBP1 Please execute the Data Script attached in WR 313958 in Crmdbp1 Request to execute Data Script for WR322582 on 11 Jan 2014 in CRMDBP1 Please execute the data script in CRMDBP1 on 11 January 2014 at 10:00 IST Urgent!! Please execute attached script in CRMDBP1 Revert changes in the test Instance. Please run the script in the attachment Wrong model information in SAP Run Data Script for 327872 to Update Market Level Please execute the script

Incident Incident Incident Request Incident Incident Incident Incident Request Request Request Request Request Request Request Incident Request Incident Request Request

Sub Support Group

EAG DBA EAG DBA enterprise applications enterprise applications EAG DBA EAG CS enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications

SubType
Application Application enterprise applications Application Application Application enterprise applications Application Application enterprise applications enterprise applications enterprise applications enterprise applications Application

EAG DBA EAG DBA EAG DBA enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications EAG CS enterprise applications EAG CS EAG CS enterprise applications EAG DBA EAG DBA EAG DBA

Application Application Application enterprise applications Application Application Application Application Application Platform Application Application Application Application Application Application Application Application Application

enterprise applications

enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications Oracle EAG enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications enterprise applications

Application Application enterprise applications Application enterprise applications Application Application oracle-eag Platform Platform Platform Platform Platform Platform Platform Platform Platform Platform Platform Platform

REMARKS completed completed Not sure who supports clearquest - Need to get it assigned to them Assigned to IT Global Service Desk completed Assigned to IT Global Service Desk Not sure about who supports clearquest- Need to get it assigned to them Closed the Ticket

Assigned to Account Admin Ticket Belongs to Account Admin Ticket belongs to Account Admin Ticket belongs to Account Admin Ticket belongs to Account Admin and it is closed by them Ticket belongs to Account Admin and it is closed by them Ticket belongs to Account Admin and it is closed by them Need to check with KB/Navaneethan Ticket belongs to Account Admin and it is closed by them Ticket belongs to Account Admin and it is closed by them

gned to them